"We have stayed at this motel many times and have always had an easy check in and a good stay. However, this trip was a nightmare! I have never been so badly treated at this motel! We arrived from a very long trip and was told they DID NOT have our reservation, even though I presented a printed receipt that showed the itinery number and that I had paid in full. Then the young man argued with me and my daughter for 20 minutes or more. Finally, my daughter said she was calling experion and then suddenly our reservation appeared on his computer. The pool was out of order so the children were disappointed and the weight room (which we have used on other trips) was locked so one of us that needed to do their physical therapy exercises could not do them. I was so upset that I couldn't sleep and can't even tell if the room was comfortable or suitable. I had made reservations for another trip in June, but now I want to cancel it."
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