Premium bedding, minibar, in-room safe, individually decorated
Check availability

Reviews of The Cumberland Hotel by NEU Collective

4.5 out of 5
The Cumberland Hotel by NEU Collective
Triq San Gwann, Valletta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 260 out of 379 reviews" "
Rating 8 - Good. 90 out of 379 reviews" "
Rating 6 - Okay. 22 out of 379 reviews" "
Rating 4 - Poor. 5 out of 379 reviews" "
Rating 2 - Terrible. 2 out of 379 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. Staff were so amazing and accommodating. Location is perfect to explore.
Stayed 7 nights in Apr 2024

10/10 Excellent

Debra Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel in a really good location in Valletta. We had a deluxe room with a terrace which was clean and very comfortable. Although the terrace faced onto the street the room was very quiet at night. The staff are very polite and helpful. Breakfast in the Grana restaurant was very good. The location of the hotel is excellent, within walking distance of all the sights in Valletta, 10 minutes or so from the bus terminal and only about 15 minutes from the Gozo ferry terminal. I would definitely recommend this hotel.
Stayed 5 nights in Mar 2024
Response from frontofficemanager on 1 Apr 2024
Dear,Thank you for your fantastic review! We're thrilled to hear that you had a great experience during your stay with us. It's wonderful to know that you found our hotel to be in a really good location and that you enjoyed your deluxe room with a terrace, finding it clean and very comfortable. We're pleased to hear that despite facing onto the street, the room was quiet at night. We're glad you found our staff to be very polite and helpful, and that you enjoyed the breakfast at the Grana restaurant. It's great to know that our hotel's location was convenient for exploring Valletta and its sights, as well as being close to transportation terminals. Thank you for recommending us, and we hope to welcome you back again in the future! If you need anything else or have any further feedback, please feel free to let us know.Alfredo

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Thank you for all your services.
Stayed 8 nights in Mar 2024
Response from frontofficemanager on 1 Apr 2024
Dearmany thanks for leaving us a review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
lovely, little hotel. friendly staff
Stayed 4 nights in Mar 2024

6/10 Okay

Daria

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I don't understand why they're writing that they're committed to sustainability and are eco-friendly - we were there 2 nights and got our bed sheets changed and towels changed (we did NOT leave them on the floor), also cleaner threw away the soap bar that we used once and left a new one... Unbelievable... The cleaner has also misplaced the things around the room, like I found a toothpaste inside my backpack in the room (?). The property is nice, but worn out in many places. Our room was on 1st floor and was it was loud - from 7am we could not sleep as the phone was constantly ringing at the reception and the staff was going around cleaning and preparing breakfast - there is completely no isolation at the door. The double bed felt nothing like 5 star hotel bed - very small and not too comfortable. The staff is very friendly and super polite, the location of the place is great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful, location was fantastic, breakfast was excellent ( no need for lunch) Room modern and well cleaned , found the pillows too thick. That was the only negative point.
Stayed 7 nights in Jan 2024
Response from front office manager on 1 Apr 2024
Dear Kathleen,Thank you for your review! We're delighted to hear that you found our staff very helpful and that you enjoyed our fantastic location. It's great to know that you found the breakfast excellent and that your room was modern and well cleaned. We appreciate your feedback regarding the pillows, and we'll certainly take this into consideration for future improvements. Your satisfaction is important to us, and we're glad that overall, you had a positive experience during your stay with us. We hope to welcome you back again in the future! If you need anything else or have any further feedback, please feel free to let us know.Kind regards

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms nice location the only real downside that I saw was that they did not have a fitness room.
Stayed 6 nights in Jan 2024
Response from frontofficemanager on 1 Apr 2024
Dear Jeffrey,Thank you for your review! We're glad to hear that you liked our nice rooms and enjoyed our great location. We appreciate your feedback regarding the fitness room, and we understand the importance of having such facilities available for our guests. While we currently do not have a fitness room, we're always looking for ways to improve and enhance our offerings, and we'll certainly take your suggestion into consideration for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back again in the future! If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. Alfredo

10/10 Excellent

Harit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were professional and very friendly. Quiet hotel with comfortable beds. Nice views from balcony. Breakfast menu is amazing. We stayed here for 5 nights and would stay here again next time we are in Valletta!
Stayed 5 nights in Jan 2024

10/10 Excellent

Yusuf, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Valletta, wonderful suite with balcony, great shower, comfy bed and quiet despite all the hustle and bustle. Close to bus depot, shopping center, St John Co Cathedral and major attractions. Free water bottle daily and wonderful free breakfast. Rough towels, poor tea and coffee options, slow elevator, limited TV channels.
Stayed 6 nights in Dec 2023
Response from The Cumberland Hotel on 8 Jan 2024
Dear esteemed guest,Thank you for taking time to share your feedback with us. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services. We certainly look forward to welcoming you back, hopefully in the very near future.Sincere regards,Hotel Operations Manager

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time in Malta
This was our first time in Malta and therefore our first time at The Cumberland Hotel. This is a lovely hotel, situated in the heart of Valletta. It is very close to shops and restaurants and places of interest, such as churches and museums. All of the staff we came into contact with at the hotel, receptionists, housekeeping staff, restaurant staff, were very friendly, polite and professional. Two of the reception staff stood out to us, they are Juliana and Zsanett, both of these receptionists were very helpful to us during our stay. The room was beyond our expectations, it was clean and tidy and very spacious. We booked a deluxe suite with a terrace and city view and we were not disappointed. Our stay included breakfast, there was a variety of items on the menu to choose from which catered to all tastes. The restaurant is situated on the ground floor of the hotel, the food was cooked fresh and was delicious. We ate at the restaurant every morning and on a couple of evenings. During Maltese bank holidays it is advisable to book a table at the restaurant if you want to eat there. It is a popular restaurant because of the good food and great service. I can definitely recommend The Cumberland Hotel as a place to stay in Malta.
Stayed 7 nights in Dec 2023
Response from The Cumberland Hotel on 8 Jan 2024
Dear esteemed guest,We appreciate you taking the time to write such a detailed and wonderful review of your stay at The Cumberland Hotel. All of us here are thrilled to read this and that you had such a wonderful stay, it certainly was our pleasure to host you. A special thank you for mentioning so many of our team here by name, we reward our team based on this not to mention the feel good factor.We look forward to hosting you again soon for another fantastic experience!Sincere regards,Hotel Operations Manager

10/10 Excellent

Michael

Stayed 6 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, friendly and welcoming
Stayed 7 nights in Oct 2023

10/10 Excellent

Jane

Stayed 4 nights in Oct 2023

8/10 Good

Joyce, Greenwood Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: great location, wonderful staff, and extraordinary breakfast. Negatives: rooms that face the courtyard get significant noise from people using the elevator, despite a sign at the elevator cautioning them to be quiet.
Stayed 2 nights in Sep 2023
Response from The Cumberland Hotel on 29 Oct 2023
Dear Joyce,Thank you for taking the time to post this review and also for the positive feedback it contains. We are disappointed not to have met your expectations and for not having been given the opportunity to make amends to your dissatisfaction with the room you were assigned. I trust we will have the opportunity to be of service again in the future.Sincere regards,Kole MisokovHotel Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up to this boutique hotel
Services at this hotel was exceptional, whether at front desk or at the restaurant. Santiago at the reception deserves special mention. He was very helpful, professional and accommodating. Loved the deco. Centralized location, very convenient. Restaurant was excellent. Had dinner there everyday.
Stayed 3 nights in Sep 2023
Response from The Cumberland Hotel on 12 Oct 2023
Dear esteemed guest,Thank you so much for taking the time to provide feedback regarding your recent stay with us. It's heartening to see a perfect score and to know that everything met your expectations. . A special thank you for mentioning team members by name, we reward our team based on this ,not to mention the feel good factor. My team and I look forward to the pleasure of welcoming you back to The Cumberland Hotel for another memorable experience.Sincere regards,Kole MisokovHotel Operations Manager

8/10 Good

Andrew

Stayed 4 nights in Sep 2023
Response from The Cumberland Hotel on 8 Oct 2023
Dear Andrew,Thank you for taking the time to post this review. This is very much appreciated by the team and we trust we will have the opportunity to be of service again.Sincere regards,Kole MisokovHotel Operations Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Staff were always friendly and helpful. The room was lovely and very clean. We will definitely stay again.
Stayed 7 nights in Sep 2023
Response from The Cumberland Hotel on 8 Oct 2023
Dear Joanne,Thank you for taking the time to share your feedback with us. We're thrilled to learn that you enjoyed your stay with us. We look forward to hosting you again soon for another fantastic experience!Sincere regards,Kole MisokovHotel Operations Manager

8/10 Good

Ghazal

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely Boutique hotel. Pleasantly surprised by the size of the room, like a suite really. Plenty of space for two. All the main tourist attractions were within walking distance. The staff were friendly and helpful, the room was clean. If I had to pick anything I’d say the pillows were like a puffed up balloon and I wanted to poke a needle through them to let out the air so I could get comfortable! Apart from that it was a great!
Stayed 2 nights in Sep 2023
Response from The Cumberland Hotel on 8 Oct 2023
Dear Ghazal,Thank you for your feedback following your recent visit at our hotel. We are delighted to know that you have enjoyed your stay at our hotel and that our facilities and services were up to your expectation. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services. We certainly look forward to welcoming you back, hopefully in the very near future.Sincere regards,Kole MisokovHotel Operations Manager

10/10 Excellent

Carmelo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Amazing helpful staff. It was such a nice area and the room was a welcome haven when we wanted to have a good rest in the lovely atmosphere.
Stayed 4 nights in Sep 2023
Response from The Cumberland Hotel on 8 Oct 2023
Dear Carmelo,Thank you so much for taking the time to provide feedback regarding your recent stay with us. It's heartening to see a perfect score and to know that everything met your expectations. We always strive for excellence in every aspect, and your feedback reinforces our dedication to this endeavour. We cherish your positive sentiments and look forward to welcoming you back on your next visit.Sincere regards,Kole MisokovHotel Operations Manager

10/10 Excellent

Stephen Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, would stay again
Stayed 3 nights in Sep 2023
Response from The Cumberland Hotel on 8 Oct 2023
Dear Mr.Lewis,Thank you for taking the time to share your feedback with us. We're thrilled to learn that you enjoyed your stay with us.We look forward to your return.Sincere regards,Kole MisokovHotel Operations Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to Valletta
Stayed 8 nights in Sep 2023
Response from The Cumberland Hotel on 8 Oct 2023
Dear Paul,Thank you for taking the time to post this review. This is very much appreciated by the team and we trust we will have the opportunity to be of service again.Sincere regards,Kole MisokovHotel Operations Manager

10/10 Excellent

Nicholas Charles

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for those that like exploring rather then lounging by a pool. Perfectly situated in the centre of Valletta you are just a short stroll from several historic sites of interest and countless fabulous restaurants, including the one in the hotel, which serves up not only fantastic breakfasts but amazing evening meals also. If you want to explore further the Valletta waterfront is close by with access to the Gozo ferry and crossings across the harbour to the ancient cities. The Valletta bus station is close by too with easy routes all over the island, we visited Mdina (a definite must see) and Mosta using the buses. Overall this hotel is ideal for a stay in Valletta, the staff were very friendly and helpful, highly recommended.
Stayed 7 nights in Sep 2023
Response from The Cumberland Hotel on 14 Sept 2023
Dear Nicholas,We appreciate you taking the time to write such a detailed and wonderful review of your stay at The Cumberland Hotel. All of us here are thrilled to read this and that you had such a wonderful stay, it certainly was our pleasure to host you.We look forward to welcoming you again in the not too distant future.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time for our 6 night stay. The staff were very helpful.
Stayed 6 nights in Aug 2023
Response from The Cumberland Hotel on 14 Sept 2023
Dear Jennifer,Thank you for taking the time to post this review. This is very much appreciated by the team and we trust we will have the opportunity to be of service again.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent. Hotel is amazing and in a great location. Pillows could have been more comfortable.
Stayed 1 night in Jul 2023
Response from The Cumberland Hotel on 28 Jul 2023
Dear Michael,Thank you for taking the time to leave a review after your stay with us here at The Cumberland Hotel I am delighted to read that you had a most enjoyable stay and were well looked after by the team. I will be pleased to share your kind words and we will look forward to welcoming you back soon.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience. Will stay again and wil recommend to friends.
Stayed 3 nights in Jul 2023
Response from The Cumberland Hotel on 28 Jul 2023
Dear Gonzalo,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to The Cumberland Hotel for another memorable experience.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

julie

Stayed 6 nights in Jun 2023
Response from The Cumberland Hotel on 28 Jul 2023
Dear Julie,Thank you for taking the time to post this review. We trust we will have the opportunity to be of service again.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Olgica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, highly recommended!
Loved the hotel, it's location and hospitality!
Stayed 3 nights in Jun 2023
Response from The Cumberland Hotel on 25 Jun 2023
Dear Olgica,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to The Cumberland Hotel for another memorable experience.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Mr David

Stayed 6 nights in Jun 2023
Response from The Cumberland Hotel on 25 Jun 2023
Dear Mr.David,Thank you for taking the time to post this review. This is very much appreciated by the team and we trust we will have the opportunity to be of service again.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Center location with cafes, shops and views of the bay right outside the door. Easy walk to all major attractions in town. Hotel staff are very friendly, especially manager Cole who gave us many good restaurant recommendations. Our junior suite is well appointed and very quiet. The hotel has a very good restaurant too and portions are ample. Breakfast comes with many tasty choices but service pace is a bit slow. If you are in a hurry in the morning,stick with simple baking goods.
Response from The Cumberland Hotel on 25 Jun 2023
Dear Dawn,We appreciate you taking the time to write such a detailed and wonderful review of your stay at The Cumberland Hotel. All of us here are thrilled to read this and that you had such a wonderful stay, it certainly was our pleasure to host you. A special thank you for mentioning team member here by name, we reward our team based on this - not to mention the feel good factor. Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

JEAN-MARC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Nice staff member Passionate owner Nice room set up Beautiful view from roof top Sunny all the time :-)
Stayed 4 nights in Jun 2023
Response from The Cumberland Hotel on 25 Jun 2023
Dear Jean Marc,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to The Cumberland Hotel for another memorable experience.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position, helpful staff and all round good hotel experience. Would certainly recommend!
Stayed 7 nights in Jun 2023
Response from The Cumberland Hotel on 25 Jun 2023
Dear Michael,Thank you for taking the time to post this review. This is very much appreciated by the team and we trust we will have the opportunity to be of service again.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

patrick

Stayed 1 night in Jun 2023
Response from The Cumberland Hotel on 28 Jul 2023
Dear Patrick,Thank you for taking the time to post this review. This is very much appreciated by the team and we trust we will have the opportunity to be of service again.Sincere regards,Kole MisokovOperations Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Spacious room with comfortable bed. The bathroom was compact and would have benefited from being larger. Noise could be heard in the room late evening and early morning which impeded a good night's sleep. The room needed some tlc - the deadlock on the room door didn't work, being misaligned with the frame. There was some cosmetic damage to the internal walls which looked bad but would have been relatively easy to repair. Also, found ants on the floor on several occasions. Overall the hotel was sold as 5 star but felt 4 star at best.
Stayed 3 nights in May 2023
Response from The Cumberland Hotel on 24 May 2023
Dear Anthony,Thank you for taking the time to provide us with helpful feedback to improve our services. Your concerns have been noted and discussed with our team. It was our pleasure to host you and we hope to welcome you again.Sincere regards,Kole MisokovOperations Manager

10/10 Excellent

Ariel, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful. The property is conveniently located and is on a pedestrian street just a half block from where taxis can drop off. The restaurant staff were amazing and attentive, the food was delicious and freshly made. I was very impressed, especially for the value.
Stayed 2 nights in Apr 2023
Response from Shajadul Islam Sunny on 24 Apr 2023
Dear Valued Guest,Thank you for your detailed review and for choosing The Cumberland Hotel for your stay.On behalf of the entire team, we are absolutely honoured you choose to stay with us, and from your comments the team managed to exceed almost all your high expectations.We are delighted to welcoming you back any time soon, and please do let us know so we can ensure you will have a smooth and efficient arrival experience.Best regards, Shajadul Islam SunnyOperation ManagerThe Cumberland Hotel

10/10 Excellent

Claire Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in an excellent location, the staff are extremely professional and the breakfast is lovely. The cleanliness of our room was superb. I would definitely stay here again if visiting Valletta.
Stayed 5 nights in Apr 2023
Response from Shajadul Islam Sunny on 24 Apr 2023
Dear Valued Guest,Thank you for your detailed review and for choosing The Cumberland Hotel for your stay.On behalf of the entire team, we are absolutely honoured you choose to stay with us, and from your comments the team managed to exceed almost all your high expectations.We are delighted to welcoming you back any time soon, and please do let us know so we can ensure you will have a smooth and efficient arrival experience.Best regards, Shajadul Islam SunnyOperation ManagerThe Cumberland Hotel

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel and staff
Excellent hotel in a great location within Valletta. The staff are a credit to the hotel and should be proud of their work. The hotel was clean and the staff were always on hand to help out. The food - breakfasts and main meals we had were top quality. Overall we had a fantastic weeks stay at the hotel. Thank you very much.
Stayed 7 nights in Mar 2023
Response from Bridget Bonavia on 27 Mar 2023
Thank you for taking the time to leave such excellent feedback following your stay at The Cumberland Boutique Hotel. Our team always try their very best so all our guests have a memorable experience. We are super pleased to see that you had an excellent stay and hope to welcome you back someday!

10/10 Excellent

ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Bridget Bonavia on 13 Mar 2023
Thank you for taking the time to write a post-stay review. We are super pleased to see that you had an excellent stay at The Cumberland Boutique Hotel and hope to welcome you back someday!

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities
The location is excellent. Very close to the Saint John Cathedral and Caravaggio's paintings.
Stayed 4 nights in Jan 2023
Response from Bridget Bonavia on 13 Mar 2023
Thank you for taking the time to write a post-stay review We are super pleased to see that you had a good overall stay at The Cumberland Boutique Hotel and hope to welcome you back someday!

8/10 Good

karni

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, centrally located, big rooms, comfortable beds, big bathroom (and towels…) Stuff need to be more professional: the guy working at the evening didn’t know that there is a Christmas market, where it is and what are his opening hours (Valleta is not that big), we ordered breakfast to go (left the hotel early), was asked about what we want, when we checked out they told us they are sorry but they forgot to prepare the breakfast and there is no one there yet…
Stayed 3 nights in Dec 2022
Response from Bridget Bonavia on 14 Dec 2022
Thank you for taking the time to write a post-stay review and are glad to see you had a good overall stay. We are sorry to see that breakfast was not prepared for your departure. We will be sure to pass this on to the relevant team so as to improve our guest experience and hope to welcome you back someday!

10/10 Excellent

Natasha

Stayed 1 night in Dec 2022
Response from Bridget Bonavia on 14 Dec 2022
Thank you for taking the time to write a post-stay review. We are super pleased to see that you had an excellent stay and hope to welcome you back someday!

10/10 Excellent

Antonella

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient, central location and spotless
New refurbishment, feel of luxury, exceptionally clean, breakfast ample and cooked to order. We visited as a family but we were also visiting for business. Good sound insulation too. Staff helpful.
Lobby
Lobby
Lobby
Room
Stayed 2 nights in Oct 2022
Response from Bridget Bonavia on 31 Oct 2022
Thank you for taking the time to leave such great feedback following your stay at The Cumberland Boutique Hotel. We are super pleased to see that you had an excellent stay and hope to welcome you back someday!

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Wonderfull location. Fully recomended
Stayed 7 nights in Oct 2022
Response from Bridget Bonavia on 24 Oct 2022
Thank you for taking the time to leave feedback following your stay. We are super pleased to see that you had an excellent stay and hope to welcome you back someday!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, very friendly and helpful staff. Nice menu for breakfast.
Stayed 1 night in Sep 2022
Response from Bridget Bonavia on 30 Sept 2022
Thank you for leaving such an excellent review! We are super pleased to see that you had a great stay at The Cumberland Boutique Hotel and hope to welcome you back one day!

4/10 Poor

Timir

Stayed 5 nights in Sep 2022
Response from Bridget Bonavia on 29 Sept 2022
Thank you for taking the time to leave feedback after your stay. We are sorry to see that the hotel did not meet your full expectations.

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Comfy bed, cool decor, and great location. Staff all lovely. Online check in over whatsapp didn't really work nor did the messaging. Our room on first floor was noisy from reception and restaurant being setup at 6am dragging tables etc. Some feedback, bathroom needs some attention in 106.
Stayed 2 nights in Sep 2022
Response from Bridget Bonavia on 24 Sept 2022
Thank you for taking the time to leave feedback following your stay at the Cumberland Hotel. We are super pleased to see that you had an overall excellent stay. We hope to improve on the noise in the morning and hope to welcome you back someday

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Bridget Bonavia on 15 Sept 2022
Thank you for leaving an excellent rating! We are super pleased to see you had a great stay and hope to welcome you back someday!

10/10 Excellent

Ahmed

Stayed 3 nights in Aug 2022
Response from Bridget Bonavia on 15 Sept 2022
Thank you for taking the time to leave excellent feedback. We are super pleased to see that you had a great stay and hope to welcome you back someday!

8/10 Good

Rosemina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect. Tucked away in the heart of Valletta. Beautiful rooms. Staff service needs improvement.
Stayed 6 nights in Aug 2022
Response from Bridget Bonavia on 15 Sept 2022
Thank you for taking the time to write a review following your stay. We are super pleased to see that you had a good overall stay and will look into the service offered by our team. We hope to welcome you back someday and see an improvement!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and exceptional room
The location in the middle of Valletta was great and the room was exceptional with a private terrace high above the street. The breakfast was in the restaurant at street level and was a little haphazard. Orders were confused and the rolls stale.
Stayed 2 nights in Aug 2022
Response from Bridget Bonavia on 30 Aug 2022
Thank you for taking the time to write a post-stay review and are glad to see you had a good overall stay. We are sorry to see that the food offered did not meet your full expectations. We will be sure to improve on this and hope to welcome you back someday to see the improvements made!