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Reviews of Palazzo Consiglia - IK Collection

4.5 out of 5
Palazzo Consiglia - IK Collection
102, St.Ursula Street, Valletta

Reviews

9.6

Exceptional

Rating 10 - Excellent. 322 out of 395 reviews" "
Rating 8 - Good. 60 out of 395 reviews" "
Rating 6 - Okay. 8 out of 395 reviews" "
Rating 4 - Poor. 4 out of 395 reviews" "
Rating 2 - Terrible. 1 out of 395 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lucinda

Travelled with family
Liked: Amenities
A really nice place to stay in Valletta. Brilliantly placed, and really nice, helpful staff. Delicious breakfast too. The rooms are very spacious, if a little dark.
Stayed 4 nights in Apr 2024
Response from Liliana on 30 Apr 2024
Dear Lucinda, Thank you for your incredibly generous review and for taking the time to share your experience at Palazzo Consiglia. Furthermore we are thrilled to learn you were well looked after by our attentive team. Our staff always delivers small touches that make a stay at Palazzo hotel so unique. Customer service is at the very heart of everything we do and your kind comments are truly rewarding. Creating a unique and unforgettable atmosphere is one of our main goals, and we're thrilled to know that we succeeded in making your stay exceptional. Take a bow yourself for being such wonderful guests. We look forward to the pleasure of hosting you again soon. With our best wishes, Ljiljana

10/10 Excellent

Paul, portsmouth

Stayed 7 nights in Mar 2024
Response from Liliana on 14 Apr 2024
Dear Mr Paul, First of all, let us than you for choosing Palazzo Consiglia Hotel for stay and thank you for taking the time to share your great review on Expedia. I am more than happy to read this extremely positive feedback, it makes us even strive harder to deliver the excellent service and be the guests number one choice when staying in Malta. It will be a great pleasure for me and my team to see you coming back in not so distant future. With kind regards, Liliana

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb staff at the desk. Friendly and highly competent.
Stayed 5 nights in Feb 2024
Response from Liliana on 25 Feb 2024
Dear Mr Wayne,Thank you for taking some of your valuable time to share your feedback with the Expedia community about your stay at Palazzo Consiglia Hotel.We are delighted to read how much you enjoyed this unique experience.At our Palazzo, we are all dedicated in providing the best experience possible and your generous commendation is our greatest reward. Your kind words of praise will motivate us to scale greater heights of excellence.The team and I look forward to welcoming you back again in the not too distant future.With kind regards,Liliana

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and stayed here during our first visit to Malta (November 2023) I was in communication with the hotel staff by email prior to our arrival who were very helpful to arrange transportation to the hotel from the airport. They were also very helpful to arrange and book a tour to the islands of Gozo and Comino. (Highly recommend) What we liked about this hotel was that as a boutique hotel it was well maintained and the breakfast included was very nice. I cannot stress that the wonderful staff made us feel comfortable and welcomed. There are multiple restaurants within walking distance as well as the harbor.
Response from Liliana on 15 Feb 2024
Dear Mr Daniel,Thank you for your incredibly generous review and for taking the time to share your experience at Palazzo Consiglia.Furthermore we are thrilled to learn you were well looked after by our attentive team. Our staff always delivers small touches that make a stay at Palazzo hotel so unique. Customer service is at the very heart of everything we do and your kind comments are truly rewarding.Creating a unique and unforgettable atmosphere is one of our main goals, and we're thrilled to know that we succeeded in making your stay exceptional.Take a bow yourself for being such wonderful guests. We look forward to the pleasure of hosting you again soon.With our best wishes,Ljiljana

10/10 Excellent

Colin, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Wonderful staff, relaxed atmosphere, incredible spa, lovely breakfasts & minutes walk away from the harbour waterfront, dining & shops. The perfect location in the historic beautiful city of Valletta. Stunning hotel.
Stayed 7 nights in Oct 2023
Response from Liliana on 14 Nov 2023
Dear Colin ,Thank you so much for your feedback and kind words regarding the service and accommodations that you received during your most recent stay with us! It is heart-warming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We enjoy sharing these reviews with our collective and we all look forward to welcoming you again, whenever you find yourself in Malta. Best regards, Liliana

10/10 Excellent

Paul, portsmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are lovely
Stayed 7 nights in Sep 2023
Response from Liliana on 7 Oct 2023
Dear Mr Paul, First of all, let us than you for choosing Palazzo Consiglia Hotel for stay and thank you for taking the time to share your great review on Expedia. I am more than happy to read this extremely positive feedback, it makes us even strive harder to deliver the excellent service and be the guests number one choice when staying in Malta. It will be a great pleasure for me and my team to see you coming back in not so distant future. With kind regards, Liliana

10/10 Excellent

Donatas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If we comeback one day to Malta,we stay Palazzo Consiglia - IK Collection. Everything was 10 of 10. Especially staff. Thank you very much !
Stayed 3 nights in Sep 2023
Response from Liliana on 22 Sept 2023
Dear Donatas,Thank you for sharing the excellent review with us! We're so glad that you had an exceptional experience at Palazzo Consiglia Hotel from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Thank you again for taking the time to leave your feedback!With kind regards, Ljiljana

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with really lovely, thoughtful staff who took great care of us whilst we stayed with them. Can't recommend highly enough.
Stayed 8 nights in Sep 2023
Response from Liliana on 12 Sept 2023
Dear Steohen,Thanks for sharing this fantastic review!We're thrilled your time at Palazzo Consiglia was so outstanding!We endeavour to share a memorable experience with our guests. After all, your happiness is our top priority! We always strive to go above and beyond for our guests. We appreciate all your praise for our accommodations. Your kind words let us know we're doing our job!We're already looking forward to your next visit so we can share another amazing experience with you soon!With kind regards,Ljiljana

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Liliana on 8 Sept 2023
Dear Janet ,Thank you so much for having taken the time to write such a favorable review of Palazzo Consiglia hotel whilst staying in Malta. Be assured we will continue living up to the Palazzo Consiglia commitment to a high end service. We sincerely hope that your review will inspire others future travellers to discover our Palazzo. We truly hope that you will have a chance to return to Malta soon and give us the opportunity to be of service to you. Yours faithfully, Liliana

10/10 Excellent

Eoghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in a beautiful city
What a find! Beautiful boutique hotel in Valletta. From the moment that we arrived we were greated with smiles from all of the hotel employees. Nothing was a problem. Highlights include the spa with hot tub in the historic cistern and steam room (private as you book an hour slot ach day); lovely rooftop pool and terrace area for drinks and sunbathing, birthday breakfast treat. Room was comfortable and kept the charm of the traditional maltese style. Teens were treated like adults and really enjoyed their stay. We loved the location just off the touristy street but close to beautiful restaurants - we loved the red door restaurant around the corner. We also ventured out of Valletta to Birgu and Mdina and arranged a boat trip to see the coast - all brilliant days out and easily navigated to. Hopefully we will make it back sometime. I would certainly recommend this hotel!
Stayed 5 nights in Aug 2023
Response from Liliana on 17 Aug 2023
Dear Mr Eoghan,Thank you for sharing the excellent review with us!We're so glad that you had an exceptional experience at Palazzo Consiglia Hotel from beginning to end.It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us.We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!With kind regards,Ljiljana

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo Consiglia - IK Collection is very good and very strategic in the middle of Valetta. Will stay there again if we go back to Malta.
Stayed 3 nights in May 2023
Response from Liliana on 4 Jun 2023
Dear Katherina,First of all, let us than you for choosing Palazzo Consiglia Hotel for stay and thank you for taking the time to share your great review .I am more than happy to read this extremely positive feedback, it makes us even strive harder to deliver the excellent service and be the guests number one choice when staying in Malta.It will be a great pleasure for us to see you coming back in not so distant future.With kind regards,Ljiljana

10/10 Excellent

David Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, brilliant location, lovely facilities. I would be happy to stay here again.
Stayed 5 nights in Apr 2023
Response from Liliana on 30 Apr 2023
Dear Mr Philip,Greetings from Palazzo Consiglia! Thank you for the outstanding review! We're delighted your experience at Palazzo Consiglia Hotel was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! With kind regards,Liliana

6/10 Okay

DAIANA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location
Response from Liliana on 30 Dec 2022
Dear Daiana, Thank you for taking the time to share your experience through this review. We will be looking forward to have the opportunity to be of service again in the future. Kind Regards, Liliana

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great few days. Staff very friendly, helpful and sorted additional bookings at restaurants for us. Great place and highly recommend.
Response from Liliana on 21 Dec 2022
Dear Antony,Thank you for the kind words! It's excellent you enjoyed your time at our Palazzo! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience. With kind regards, Liliana

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run hotel. Very friendly staff
Stayed 3 nights in Nov 2022
Response from Liliana on 13 Nov 2022
Dear Mr John, Thank you for choosing us at the Malta, Palazzo Consiglia for your recent stay in the area! We are thrilled to learn you had a very pleasant experience with us, and we would like to thank you very much for sharing your feedback. Rest assured that your comments will be shared with all our associates,as a way of celebrating the great experience we delivered. We are looking forward to welcoming you again for any future stays you may be planning to spend in the area. Sincerely and with our warmest regards, Liliana

10/10 Excellent

Yassaman

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the best from every aspect , staff , cleanliness, and the room
Stayed 2 nights in Sep 2022
Response from Liliana on 25 Sept 2022
Dear Valued Guest, We could not have been more thrilled to read your review following your recent stay at our Palazzo! To know that you had an Excellent experience from the moment you arrived and until the moment you had to leave and in all the areas. We can imagine that you already had certain expectations, but that you felt we went beyond is the best compliment we could ever receive. We hope to have the pleasure of a return visit very soon. Kind Regards, Liliana

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 3 nights in Aug 2022
Response from Liliana on 30 Aug 2022
Dear IIya, Greetings from the Palazzo Consiglia hotel! We are pleased to see you have enjoyed your journey within the hotel and we really appreciate you decided to share your feedback with everyone. It is always a great pleasure to hear that we succeeded to accommodate all our esteemed Guests needs and to meet their best expectations. Should you wish to plan a future stay in Malta, we are looking forward to welcoming you back. At your service and with our warmest regards. Liliana

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Friendly staff, great pool area and charming rooms. We highly recommend this hotel.
Stayed 7 nights in Jul 2022
Response from Liliana on 15 Jul 2022
Dear Ms Cecilia, First of all, let us than you for choosing Palazzo Consiglia Hotel for stay and thank you for taking the time to share your great review on Expedia. I am more than happy to read this extremely positive feedback, it makes us even strive harder to deliver the excellent service and be the guests number one choice when staying in Malta. It will be a great pleasure for me and my team to see you coming back in not so distant future. With kind regards, Liliana

10/10 Excellent

Joseph, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel beautiful spotlessly clean staff so friendly can’t do enough for you. Breakfast very nice. Spa was fantastic. A very lovely place to stay close to town.
Stayed 4 nights in May 2022
Response from Liliana on 11 Jun 2022
Dear Alison, First of all, let us than you for choosing Palazzo Consiglia Hotel for stay and thank you for taking the time to share your great review on Expedia. I am more than happy to read this extremely positive feedback, it makes us even strive harder to deliver the excellent service and be the guests number one choice when staying in Malta. It will be a great pleasure for me and my team to see you coming back in not so distant future. With kind regards, Liliana

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect gem of a boutique hotel
Hotel was lovely, breakfast amazing with cooked to order choices, staff so friendly, hotel decor beautiful, central location. The only thing I would say is I didn’t realise our room had no external window so quite dark but saying that we did not spend much time in room and lovely roof top area to sit with beautiful roof top pool, great spa as well which you could book for couple use, we had a lovely stay!
Stayed 3 nights in May 2022
Response from Liliana on 11 Jun 2022
Dear valued guest, We appreciate the great review! Going above and beyond is what our team at Palazzo Consiglia Hotel strives to do. We're so glad that you had an exceptional experience at our property from start to finish. It's wonderful to know that you loved our wonderful accommodations as well as our friendly staff and that you had a peaceful stay throughout the entirety of your time with us. We hope you allow us the opportunity to share a more positive experience with you soon. With kind regards, Liliana

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture and decor are fantastic. Staff are attentive and responsive. Bathroom (and bedroom) general lighting could be improved. A place I will recommend to others.
Stayed 1 night in May 2022
Response from Liliana on 11 Jun 2022
Dear Russell, It was a pleasure welcoming you and to our our Palazzo. We are thrilled to hear you enjoyed your time with us and that our incredible staff and excellent accommodations were able to impress you. Your recommendation to fellow travellers is the highest compliment we can hope for, and we appreciate you taking the time to reach out. If you ever find yourself headed back our way, we would be honoured to provide you with another fantastic stay! With kind regards, Liliana

10/10 Excellent

Linn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, hotel, and location.
We had a 6 night stay and would highly recommend Palazzo Consiglia. It has an excellent location to explore Valetta and Malta and has an old world charm. Most importantly, the entire staff was excellent. We were going to list each of them, but unfortunately lost the sheet on our return to the US. We are very experienced international travelers, and this is just the kind of hotel we particularly enjoy.
Stayed 6 nights in Apr 2022
Response from Liliana on 11 Jun 2022
Dear Linn, Thank you very much for your wonderful review following your visit to Malta and Palazzo Consiglia Hotel. We are delighted to learn that you enjoyed your experience and it is truly rewarding to hear that you had such a wonderful stay with us. It is through reviews such as yours that keeps to inspire all of us to continue to exceed our guests' expectations. Thank you once again and we are already looking forward to welcoming you back to our hotel. With kind regards, Liliana

10/10 Excellent

Lynne

Stayed 1 night in Apr 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Customer Service
A beautiful hotel, and lovely room, but the customer service was so genuinely wonderful it overshadowed everything else. We highly recommend this hotel for its amazing staff and fantastic location.
Stayed 2 nights in Apr 2022
Response from Liliana on 27 Apr 2022
Dear Ms.Jennifer, Thank you for the outstanding review! We're delighted your experience at Palazzo Consiglia was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day! With kind regards, Liliana

4/10 Poor

Lori

Disliked: Cleanliness, room comfort
Disappointed, sadly
I booked this hotel based on the many wonderful reviews, and sadly, I was disappointed. While it is a beautiful building, inside and out, beauty does not equal comfort. I had an 'interior' room, which per the other reviews here state, have no window and felt like a beautiful tomb. Very little light, claustrophobic, etc. Furthermore, the AC unit is controlled by the front desk and apparently controls the entire floor. The temps were in the 60's, and the hotel had the heat on, making my room hot and stuffy. When I asked to turn the heat off and AC on, I was told that they usually cannot accommodate that since it controls the entire floor. Somehow they managed to make the switch to AC, but in the middle of the night, the night manager must have switched it back to heat, as I awoke in a sweat and had to go downstairs and ask for adjustment once again. I was told it 'would change the temperature for everyone on the floor,' and I felt as though I should not have even made this request. Lastly, from these interior rooms, you can hear absolutely everything from the main floor below, so mornings started early as the breakfast room as set up. Instant alarm clock! I was so uncomfortable in this room unlike any other hotel room, and yet I kept feeling as though I should find this place 'exceptional' like so many others. Perhaps it is just me, but be aware that these interior rooms offer no glimpse into the outside world, are extremely stuffy and have no soundproofing.
Stayed 2 nights in Mar 2022
Response from Liliana on 15 Apr 2022
Dear Ms. Lori, Thank you very much for choosing Palazzo Consiglia for your stay and sharing your valuable review. We are very sorry to learn that the experience was not up to the expected level due to the issues you kindly described. Please accept our heartfelt apologies for the inconveniences you suffered consequently. Rest assured that all your comments are taken very seriously and will certainly be used for improvement of the quality of our service. We are looking forward to an opportunity of welcoming you back and improving the impression you left with on this occasion. With kind regards, Liliana

10/10 Excellent

Andrew, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff, always standing by to assist. We thoroughly enjoyed our stay and recommend highly.
Stayed 6 nights in Mar 2022
Response from Liliana on 15 Apr 2022
Dear Mr. Andrew, First of all, let us thank you for choosing Palazzo Consiglia for stay and thank you for taking the time to share your great review on Expedia. I am more than happy to read this extremely positive feedback, it makes us even strive harder to deliver the excellent service and be the guests number one choice when staying in Malta. It will be a great pleasure for me and my team to see you coming back in not so distant future. Wish you a great day and stay safe

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and thoughtful staff, super stylish little palazzo hotel, amazing underground spa, great location close to the city centre, a perfect place to explore Valletta
Stayed 7 nights in Feb 2022
Response from Robert Borg Millo-General Manager on 6 Mar 2022
Many thanks for your kind review and recommendations. We hope to have another opportunity to welcoming you at Palazzo Consiglia. With kind regards, Robert

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Palazzo
Staff exceptionally helpful providing maps restaurant recommendations Brilliant chef producing tasty breakfasts and attentive waiters Spa is magic and rooftop pool a delightful outdoor space So quiet yet in centre of city with everything in walking distance If we ever visit Malta again we would not hesitate to book to stay again
Stayed 5 nights in Feb 2022
Response from Robert Borg Millo-General Manager on 26 Feb 2022
Thank you so much for sharing your experience with us and for your kind review.. We hope to have another opportunity to welcoming you at Palazzo Consiglia, Valletta. With kind regards, Robert

10/10 Excellent

Stephen, Iver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony at Reception made my Son and I feel very welcome after our journey from London. The hotel is wonderful if you like boutique hotels, the rooms are a great size, breakfast is good, and the inside pool is fabulous. My Son and I had a great time in Malta and hotel team really went out of their way to contribute to that feeling.
Stayed 5 nights in Jan 2022
Response from Robert Borg Millo-General Manager on 26 Feb 2022
Thank you so much for sharing your experience with us and for your five star review.. We hope to have another opportunity to welcoming you at Palazzo Consiglia, Valletta. With kind regards, Robert

10/10 Excellent

Carlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic boutique hotel in downtown Valleta
Beautiful and chic hotel renovated 5 years ago in central historic Valleta. The location is not only convenient to all the major sights but it is a beautiful one indeed! When we walked in, we were welcomed by the manager, Tony, and he introduced all the amenities to us including a private jacuzzi and massage area that guests can book. I’m not sure if the is private service is available during high season since it’s low season now. The hotel’s lobby is beautifully decorated with a retractable roof that closes when it rains. The rooms are so unique and each room has a different theme, thus the different names of each room. The room floors are hardwood and the rooms are spacious with a comfortably padded. The hotel also provides complimentary water, coffee/tea, refrigerator, spa robes/slippers, and plenty of closet space. Tony, the manager, is very friendly and has plenty of suggestions on what we can do around the area. We are traveling around low season so it was raining one a few days. No worries tho since the hotel offers umbrellas and a spa to keep yourself busy if you are limited in outdoor activities. The only downside I would say would be the loud fan that you need to turn on if you get one of the interior rooms. The Interior rooms are more spacious but also get less ventilation so the fan was turned on quite often which caused difficulty in sleeping for me. Otherwise, friendly and impeccable grounds, staff, and amenities!
Stayed 3 nights in Jan 2022
Response from Robert Borg Millo-General Manager on 26 Feb 2022
Thank you so much for sharing your experience with us and for your kind review. We hope to have another opportunity to welcoming you at Palazzo Consiglia, Valletta. With kind regards, Robert

8/10 Good

Tessa Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Great location… beautiful old palazzo
Stayed 1 night in Dec 2021
Response from Robert Borg Millo - Hotel Manager on 7 Dec 2021
Thank you so much for your kind review score. We all hope to have another opportunity to welcoming you at Palazzo Consiglia, Valletta. With kind regards, Robert

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2021
Response from Robert Borg Millo - Hotel Manager on 10 Nov 2021
Thank you so much for your kind review. We are so pleased to note that you had a great stay with us. We all look forward to welcoming you once again at Palazzo Consiglia, Valletta. With kind regards, Robert

10/10 Excellent

Georgiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing … loved it ! Location is great. Rooms are clean and well kept. Breakfast was fabulous. Staff very friendly. Loved every second there especially the Spa !
Stayed 1 night in Sep 2021
Response from Robert Borg Millo - Hotel Manager on 29 Sept 2021
Thank you so much for your great review. We hope to have another opportunity to welcoming you at our Palazzo. With kind regards, Robert

8/10 Good

Morag, North Warnborough

Travelled with partner
Liked: Cleanliness, staff & service
Good and bad at this lovely Valletta Palazzo.. First the good - the staff were delightful, very friendly and helpful. The rooftop pool was small but lovely, nice views around and plenty of space to sit and relax. The building is quirky and has some beautiful features and interesting decor. The less good - the spa is so-so, it is underground in a unique cave like setting and has the potential for greatness, but unfortunately it needs maintenance and a staff member to attend to it and make sure things like the steam room are ready for booked guests. The bad - our original room had no shower which is odd and for us it was inconvenient, however it turned out not to matter as we had to switch rooms due to no hot water in the original! Breakfast was also a bit dismal.. the food is an ok selection but you are not allowed to serve yourself either the hot or the continental. This means waiting around for a staff member to come and serve the hot, one person at a time (whoever goes first has cold food by the time the other has been served!) The food is also not very hot, not well cooked and left out too long in chafing dishes. The continental you can't really see what is on offer and we ended up having nothing from it which was annoying. The lift is tiny and could only take one of us with our luggage, we mainly used the stairs. The staff did treat us to a lovely fruit platter and bottle of wine to make up for the little problems, which was very thoughtful and much appreciated.
Stayed 2 nights in Sep 2021
Response from Robert Borg Millo - Hotel Manager on 31 Oct 2021
Thank you for your constructive feedback and pleased to note that your overall stay with us was indeed an enjoyable once. We do understand that the breakfast service takes longer than usual due to covid restrictions. We do our best to abide to all the restrictions set by the local health authorities in order to safeguard the wellbeing of our guests and staff alike. The buffet items have to be served by a server so all utensils and food is not touched at any point in time. We hope to have another opportunity to welcoming you back at our Palazzo in the near future. With kind regards, Robert

10/10 Excellent

Sneha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Robert Borg Millo - Hotel Manager on 24 Aug 2021
Thank you for your 10/10 review. We are so pleased to note that you had a great time with us. We all look forward to welcoming you once again at our Palazzo. With kind regards, Robert

10/10 Excellent

Lesley k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central hotel
Stayed 2 nights in Aug 2021
Response from Robert Borg Millo - Hotel Manager on 29 Sept 2021
Thank you so much for your great review. We hope to have another opportunity to welcoming you at our Palazzo. With kind regards, Robert

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent rooms were historic, modern and clean.
Stayed 2 nights in Jul 2021
Response from Robert Borg Millo - Hotel Manager on 19 Jul 2021
Thank you for your kind comments and we all look forward to welcoming you once again at Palazzo Consiglia. With warm regards, Robert

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The spa was reserved and I was able to spend time slowly.
Stayed 1 night in Jan 2021
Response from Robert Borg Millo - Hotel Manager on 14 Jan 2021
Thank you for your 5 star review and we all hope to have another opportunity to welcoming you once again at Palazzo Consiglia. With kind regards, Robert

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot to see Valetta
Amasing botique hotel in Old Valetta
Stayed 2 nights in Aug 2020
Response from Robert Borg Millo - Hotel Manager on 20 Dec 2020
Thank you so much for your top mark review. We hope to have another opportunity to welcoming you at Palazzo Consiglia. With kind regards, Robert

8/10 Good

Theresa

Liked: Staff & service, property conditions & facilities, room comfort
One night winter stay
We enjoyed our break in Valletta. The receptionist was really nice and welcoming. The hotel decor is lovely and in a good location. The room could have been cleaner, bathroom floor had some watermarks and the overall feel wasn’t sparkling clean. Nonetheless we had a nice stay and would visit again.
Stayed 1 night in Dec 2020
Response from Robert Borg Millo - Hotel Manager on 20 Dec 2020
Thank you for sharing your experience with us.Please rest assured that your comment has not gone unnoticed and have already taken the necessary measures in order to ensure our housekeepers do not repeat the same mistake. We hope to have another opportunity to welcoming you at Palazzo Consiglia. With kind regards, Robert

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Robert Borg Millo - Hotel Manager on 22 Dec 2020
Thank you so much for your top review. We hope to have another opportunity to welcoming you once again at Palazzo Consiglia. With kind regards, Robert

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Robert Borg Millo - Hotel Manager on 10 Nov 2020
Thank you so much for your great review. We are so glad that you had a great time with us. Hoping to have another opportunity to welcoming you once again at our hotel. With kind regards, Robert

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service offered by Palazzo Consiglia
We enjoyed our stay especially the service and the attention the staff will dedicated to us > Nice to mention was Ton the manager and renald the waiter that served us the breakfast but also the rest of the staff .
Stayed 1 night in Oct 2020
Response from Robert Borg Millo - Hotel Manager on 3 Nov 2020
Many thanks for your kind review. We will surely convey your compliments over to our team members. Meanwhile we all look forward to welcoming you once again at Palazzo Consiglia. With kind regards, Robert

6/10 Okay

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Near miss
A mixed review. This hotel is in a great location just off the main area. The building is well presented inside and outside. Reception staff were excellent ,very friendly and Helpful. The night reception fixed a problem with our TV and was very attentive . The facilities are good for a very small hotel . Breakfast really was the only issue. The writing on the menu card so small it is unreadable to me. I was ordering from a buffet that I couldn't see so had idea if I wanted anything .why not just put the buffet behind a screen like other hotels so we can ask for what we want. So I ended up with Tomatoe not mushroom,fatty soggy bacon not lean crispy, bread not toast, no butter no marmalade. The waitress took no notes and was just guessing. Apart from that this is a very nice hotel .
Stayed 1 night in Sep 2020
Response from Robert Borg Millo - Hotel Manager on 23 Sept 2020
Dear Derek, thank you for putting forward your comments and observations. We will surely be looking into the breakfast process since we normally score a very high rating at breakfast. Due to covid restrictions we had decided to plate all food & beverage on the table soon after the order is taken. We apologise if the waitress did not get your order correctly. On a separate note we do appreciate that you had a most enjoyable time with us and look forward to having another opportunity to welcoming you at Palazzo Consiglia. With kind regards, Robert

10/10 Excellent

Kelly, Lancashire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel and wonderful staff, we had the most amazing four night stay in Sirena Suite and would definitely return.
Stayed 4 nights in Aug 2020
Response from Ksenia on 23 Sept 2020
Dear Kelly, Thank you for your great feedback! It was a pleasure to host you at our hotel :) We hope to welcome you at Palazzo Consiglia again. Have a lovely day, Ksenia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest hotels I've ever stayed at...
Perfect. Beautiful classy building, quiet yet close to Valletta's lively centre. Efficient and friendly check in. Luxurious rooms. Amazing service. Incredible rooftop pool. Stunning underground Spa. This hotel represents exceptional value and is in my mind the best hotel in Malta.
Stayed 2 nights in Aug 2020
Response from Ksenia on 31 Aug 2020
Dear Guest, Thank you for your kind comment, it is highly appreciated! We sincerely hope to have another opportunity to welcome you at our hotel. With kind regards, Palazzo Consiglia Team

10/10 Excellent

Pierre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay in Valletta
Excellent location. Palazzo Consiglia
Stayed 2 nights in Aug 2020
Response from Robert Borg Millo - Hotel Manager on 17 Aug 2020
Thank you for taking the time to review our Palazzo. We hope to have another opportunity to welcoming you once again at Palazzo Consiglia. With kind regards, Robert

10/10 Excellent

A K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would love to go again..
Delightful and helpful staff, managing well during the corona crisis. Great place to stay, a short walk from the main areas of Valletta
Stayed 7 nights in Aug 2020
Response from Robert Borg Millo - Hotel Manager on 11 Aug 2020
Thank you so much for your kind comments and recommendations. We so much look forward to welcoming you once again at Palazzo Consiglia. With kind regards, Robert

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Robert Borg Millo - Hotel Manager on 11 Aug 2020
Thank you for taking the time to score our property. We hope to have another opportunity to welcoming you at Palazzo Consiglia. With kind regards, Robert