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"Really enjoyed the quiet pool area however mealtimes were not so quiet and relaxing. We would have preferred an adult only area in the restaurant as at times it was very noisy with children running around. Also during the evening entertainment there were children being disruptive in front of the stage This will prevent us rebooking at this hotel and has made us realise that we should always book adults only. We are parents and grandparents and want children to have fun . The room was in a perfect position and was an excellent size and had everything that we needed, the food in the restaurant was very good. Hotel itself was in a very good location. Reception staff were very helpful."

"Breakfast was fabulous and the hotel has great amenities. The Michelin restaurants were world class but the general restaurant (1890) was ok but there was too big a difference between the quality of the restaurants. The biggest issue was the main bar where the service in the evening was very poor with a 25 min wait to get a drink. Many people were unhappy about this. Overall the hotel is very nice but be prepared for the bar.."

"The location is very bad"

"WiFi was fine in the room, air conditioning was good. Kitchen well stocked. "

"Internet no work in some rooms Safe box no work,coffee machine no work "

"Breakfast was great staff super friendly "

"My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!"

"Nice and clean room, no chair to work on desk"

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "