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Reviews of Best Western Heritage Inn

2.5 out of 5
Best Western Heritage Inn
1420 E Monte Vista Ave, Vacaville, CA

Reviews

7.0

Good

Rating 10 - Excellent. 214 out of 816 reviews" "
Rating 8 - Good. 244 out of 816 reviews" "
Rating 6 - Okay. 150 out of 816 reviews" "
Rating 4 - Poor. 101 out of 816 reviews" "
Rating 2 - Terrible. 107 out of 816 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people & property
Stayed 4 nights in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the free breakfasts
Stayed 3 nights in May 2024

6/10 Okay

Heidi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place is in serious need of structural updates. We had a second floor room and could feel the floor boards move beneath the carpet. The walls need better sound proofing…we could hear everything in the next door room and the traffic from the freeway. We got locked in our room because the deadbolt latch froze in the locked position. It took finagling and got it undone. Kids running on the second floor balcony outside room at midnight and people outside the doors smoking pot and talking loudly on their speaker phone. I know the last two are beyond the hotel’s control but it just added to the disappointment of the stay.
Stayed 1 night in May 2024
Response from monse on 7 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Jennifer

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, unsafe parking lot.
Stayed 1 night in Apr 2024

8/10 Good

Samuel, Fremont

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great except for the room right next to us were constantly talking outside our door and coming in and out all night.
Stayed 2 nights in Apr 2024
Response from monse on 7 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet.
Stayed 1 night in Apr 2024

8/10 Good

peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms were clean and spacious, and the motel was centrally located to restaurants and shopping. Both clerks I dealt with were exceptionally friendly, competent, and helpful. The overall property is slightly worn and dated, but, again, was very clean. Overall, I was happy with the hotel and would stay there if I’m ever back in Vacaville.
Stayed 2 nights in Apr 2024
Response from MONSE on 7 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Eliana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was terrific and the room was clean but the noise was terrible! We stopped here mid road trip to get some sleep but that was not what we got. The fridge made a weird, annoying noise and we had to unplug it. The walls, windows, and door were paper thin and we heard everything all night long. People talking, walking around and up/down the stairs, someone coughing next door, the car doors, the car alarms, the traffic. It was the absolute worst!
Stayed 1 night in Apr 2024
Response from monse on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing, we have been staying at this hotel every month on our trips since August of 2023. We choose this hotel because of the staff. The hotel itself may be a little outdated and could use some upgrades but it's always clean, the breakfast is great and the staff is always friendly, smiling and helpful.
Stayed 3 nights in Apr 2024
Response from monse on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There no hot water and bugs air Conditioning was too high to reach and how do you stick to turn it on?
Stayed 2 nights in Mar 2024
Response from MONSE on 1 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Our room was outdated and some permanent stains/ damage were inside the room on ceiling, walls and carpet. room layout was interesting, floor was creaky and Parking was tight. BUT, staff were really great and friendly working with what they got. cars were safe and so was my family. for what it was, it was ok and good for the price.
Stayed 1 night in Mar 2024

2/10 Terrible

Shannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon entering the room, there was a smell of sewage and smoke. Going into the restroom it was full of flies. Front desk was helpful as we returned immediately to inform her of the conditions of the room. She was able to refund our room fee.
Stayed 1 night in Mar 2024
Response from Alfonso on 27 Mar 2024
We apologize for the inconvienence. Your reply is very important to us.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the freeway
Stayed 2 nights in Mar 2024
Response from monse on 19 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few more handicapp parking spots would've been great. It's a little tight getting into a parking spot, but doable. Excellent staff; great room for the money; convenient to get to; all the great things one looks for.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kaitlyn

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You can hear everything outside your room. You can hear neighbors talking & moving things next door. You can hear people walking passed your room. You can even hear a plastic bag rustling outside the room. You can hear the highway from the bathroom. There was a crack found at the bottom corner of the door frame which was most likely the source of bugs coming in. Bathtub was not clean. Had stains
Stayed 2 nights in Feb 2024
Response from Alfonso on 10 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 7074488453.Sincerely,Alfonso EscalanteGeneral ManagerBest Western Heritage Inn

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff , amazing breakfast and very close to shopping areas very convenient! Will book again !
Stayed 1 night in Feb 2024
Response from Steve on 19 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Tami M.

Stayed 2 nights in Feb 2024

8/10 Good

Reymundo

Stayed 2 nights in Feb 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from monse on 6 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Bijan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveller
Our stay was very comfortable. Staff is very friendly. Breakfast is good. We will always stay here whether it be for business or family pleasure. We highly recommend this hotel
Stayed 2 nights in Jan 2024
Response from MONSE on 29 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7074488453.

2/10 Terrible

Porscha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from MONSE on 22 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Artie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MONSE on 9 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MONSE on 8 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dollie M

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay here In Vacaville California. Staff are always so kind. Karla is amazing she is the cook. Always so kindhearted and thoughtful. Keep up the great job.
Stayed 2 nights in Jan 2024
Response from MONSE on 8 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jazmin

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from MONSE on 8 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jan

Travelled with pets, Travelled with partner
Liked: Staff & service
Location only
Stayed 2 nights in Dec 2023
Response from MONSE on 1 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Zen, San Francisco

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front desk staff was very courteous.
Stayed 1 night in Dec 2023
Response from MONSE on 28 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Choice
Convenient, friendly staff and made stay fantastic. I love the convenience to shopping, financial institutions and the wide variety of activities and restaurants
Stayed 8 nights in Dec 2023
Response from MONSE on 28 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, service and staff attentiveness, excellent
Stayed 4 nights in Dec 2023
Response from MONSE on 28 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so clean and quiet. The front desk is so accomodating. Will definitely recommemd this place with friends.
Stayed 2 nights in Dec 2023
Response from MONSE on 26 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and attentiveness
Staff was fantastic
Stayed 4 nights in Dec 2023
Response from MONSE on 18 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Stayed 2 nights in Dec 2023
Response from MONSE on 26 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from monse on 6 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay! Will come back for sure - Excellent facility and super price!
Stayed 3 nights in Dec 2023
Response from MONSE on 8 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location, but room could be improved
convenient location, but being right next to freeway also means freeway noise that can be heard through the windows and AC/heat unit. Our corner room was spacious with 3 beds, however the shower did not work and since it was by the stairway, it was quite noisy until 1am with people going up and down the stairs. The good parts: check in was easy and breakfast was great with lots of options for food.
Stayed 1 night in Dec 2023
Response from MONSE on 8 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Valeriy

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from MONSE on 23 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Caroll

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from MONSE on 23 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
this place should be condemned. seriously!
Stayed 2 nights in Oct 2023
Response from MONSE on 30 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MONSE on 20 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MONSE on 16 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eddey and staff were very cordial. Only negative was the shower rod was drooping and it was in the way of the bathroom door.
Stayed 3 nights in Oct 2023
Response from monse on 13 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable
Response from MONSE on 12 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay, room was nice and clean.
Stayed 3 nights in Oct 2023
Response from MONSE on 10 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Mary

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
terrible odor of cleaning chemicals or something like that. A trash dump next to my room with mattresses,appliances etc. exposed
Stayed 1 night in Oct 2023
Response from MONSE on 9 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MONSE on 2 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Theresa

Liked: Staff & service, property conditions & facilities
I had a great experience while at this property. It started with your staff member Eddye and his friendly outgoing personality. He is a great asset to your company
Stayed 2 nights in Sep 2023
Response from MONSE on 2 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jennifer

Liked: Cleanliness, amenities
This property is old, but fine. Positives: The room was well used, but clean. The amenities are good (refrigerator, microwave, & coffeemaker). Breakfast is included. The staff was friendly and available. Negatives: It's right next to the freeway so if you are a light sleeper I wouldn't recommend it. The TV was difficult to figure out (2 remotes and no instructions). Breakfast is included and was supposed to go until 10:00 am on the weekends, but when I showed up at 9:30 it was all cleaned up (and the staff had no idea that it was supposed to go until 10, but the information in the room said 6-10 am on weekends - I double checked).
Stayed 3 nights in Sep 2023
Response from MONSE on 29 Sept 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Efrain

Stayed 1 night in Sep 2023
Response from MONSE on 14 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.