2/10 Teruk
Yuvraj
Mengembara bersama keluarga
3 Jul 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
I had high expectations based on the name โHOP Apartments & Suites,โ but sadly, this property falls far short of what youโd expect from anything labeled a suite. There is no staff onsiteโeverything is supposedly โdigital,โ but the system is unreliable and frustrating. Thereโs no one to speak to when things go wrong, and getting any assistance feels impossible.
The owner seems focused on cutting costs at the guestโs expense. Youโre charged extra for basic things like towels, cleaning, and even creamer for your coffeeโwhich youโre expected to buy from a malfunctioning vending machine. No bed sheet changes, no housekeeping, no service of any kind. It honestly felt like they were trying to squeeze every last cent from guests.
The only redeeming quality is the locationโright by the beautiful Aare river. But thatโs not enough to make up for the lack of hospitality and the dismissive attitude of the manager, who refused to acknowledge simple issues (like the vending machine not accepting my card), instead deflecting with vague promises of calling a technician.
Overall, this place felt more like a self-serve hostel than a proper suite. I would not stay here again.
Yuvraj
Menginap 4 malam pada Jun 2025
