Travel to Universal

The hotel was spotless and staff were helpful and friendly. The negatives however- There were insufficient sun beds and for two days were could not use the pool . The charge for breakfast at €30 per person is very expensive. The mini bar was not filled up everyday. Despite following the advice regarding clean towels the flannels were only replaced once.

A great luxurious property Good food Friendly staff

If it was possible to give more than 10, I would. This place is definitely worth every penny we spent. 1. Beautiful place, clean and tidy, delicious food in a variety. 2. The dinner restaurants are excellent with a variety of delicious cuisines and styles. 3. All inclusive was excellent. Plenty of varied food throughout the day. Drinks/spicy drinks and more full of surprises and in abundance. 4. And the most important thing is the staff of the hotel. Receptionists are kind and helped us with every passenger (even finding alternative flights and canceling flights) 5. The reception manager Maria was wonderful and kind and upgraded us and took care of our late departure (our flight was early in the morning). We will definitely return to this hotel again.

Excellent large pool, must have been around 50m if you swam the whole length. Plenty of space for children to play. Area around the pool was noisy but there were plenty of Sun loungers also available on grass closer to sea. Our air con in our room wasn’t very effective although maintenance team came out very quickly but they didn’t do much. Enjoyable stay.