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Reviews of Premier Splendid Inn Umhlanga

3.5 out of 5
Premier Splendid Inn Umhlanga
Cnr Herrwood Drive & Umhlanga Boulevard, Umhlanga Ridge, Umhlanga, KwaZulu-Natal

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 66 reviews" "
Rating 8 - Good. 16 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 4 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mogamat Aloudien

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Hi MogamatThanks a mill for the great scores and feedback.All the best

10/10 Excellent

Sebenzile

Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Hi SebenzileThanks a mill for the full marks.Glad you enjoyed your stay

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Amazing.
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Hi CherylGlad that you had an Amazing experience.Hope to welcome you back real soon.All the best

6/10 Okay

Katlego

Stayed 3 nights in Nov 2023
Response from General Manager on 10 Jan 2024
Hi KatlegoThank you for your feedback and supportWishing you only the best

10/10 Excellent

Nomfundo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was excellent
Stayed 1 night in Oct 2023
Response from Premier Umhlanga Team on 31 Oct 2023
Good Day NomfundoThank you for the wonderful feedback and hope to welcome you back soon.Have a wonderful day.Kind RegardsReservations

10/10 Excellent

Musawenkosi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Hi MusaThanks a Mill for the perfect score.We aim to please.Hope to welcome you back real soon.

6/10 Okay

Arthi

Disliked: Cleanliness, staff & service
STAY AT SLPENDID INN
I had an issue with the hot water. I reported same to the receptionist. He advised that the plumber confirmed that it was fine and that it was the pump that was affected due to load shedding. On Saturday the problem recurred and no one came to fix same. My room wasn’t cleaned either. Water was nit replaced and neither was clean cups replaced.
Stayed 2 nights in Jul 2023
Response from Reservations Team on 5 Aug 2023
Good Day ArthiI trust you are well.Thank you for the valuable feedback.We do apologise for the inconvenience caused and have reported this to the relevant departments to ensure this never happens again.Have a wonderful day.

2/10 Terrible

Dineo

Liked: Room comfort
Disliked: Cleanliness, staff & service
Dineo Magajane
They have horrible service, from reception to housekeeping. Restaurant they have a good service. House keeping go through your suitcase when you're not in the room. We had to go out and buy soap because the housekeeping lady refused to give us 2 small bodywash. She gave us 1, imagine you use it in the morning and at night. The other time, she left nothing. we called reception, and they said they had no stock. They became angry when you requested service. It was my first time buying soap while i was in the hotel. Meat was not up to the hotel standard. It was not fresh at all. Massage i don't believe they were trained for the job they do. It's a good idea to have an in-house spa, but those ladies had no ideas on how to massage. Because of poor house keeping there small cockroches already. The hotel is beautiful, but we didn't receive value for our money, and for that, i don't believe i will book myself there again.
Stayed 1 night in Jun 2023
Response from Premier Umhlanga Team on 28 Jun 2023
Good Day Dineo, I trust you are well.Thank you for taking the time and trouble to provide us with feedback in respect of your recent stay at our hotel. At the outset, please accept our sincere apologies for the inconvenience caused to you.It is extremely disappointing to hear that you experienced problems with housekeeping and service at the front desk.We definitely did address this with the HOD's of the department and action was taken.Thank you for the feedback as this always helps us to maintain and improve our standards, Hopefully you can give us a second chance to rectify this and show case our Premier Standards.Kind Regards

4/10 Poor

Imtiaz Yacoob

Stayed 1 night in May 2023
Response from g on 11 May 2023
Dear Imtiaz,Thank you for staying with us and for taking the time to review our hotel.Please accept my apologies that you did not have an enjoyable stay. I would really appreciate receiving any constructive feedback from you, as this will enable us to address any issues and improve our service into the future.Kind regards,The Premier Umhlanga Team.

10/10 Excellent

Major

Stayed 2 nights in Mar 2023
Response from g on 24 Mar 2023
Dear Major,Thank you so much for choosing to stay with us and for taking the time and trouble to review our Premier Hotel Umhlanga.I am really glad that you had a most enjoyable stay, and we do look forward to hosting you again when you are next in Umhlanga.Kind regards,The Premier Umhlanga Team.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid
Beautiful place and clean
Stayed 1 night in Mar 2023
Response from g on 22 Mar 2023
Dear Lorraine,Thank you for choosing to stay with us and for taking the time to review our Premier Splendid Inn Umhlanga.I am really pleased to hear that you found the hotel to be clean and that you had a great stay.I do hope that you will be returning sometime soon.Kind regards,The Premier Umhlanga Team.

10/10 Excellent

Lindsey

Stayed 1 night in Feb 2023
Response from g on 24 Feb 2023
Dear Lindsey,Thank you for choosing to stay at our Premier Splendid Inn Umhlanga and thanks for taking the time to review our hotel.I am really pleased that you had a great stay with us and I do hope that you will be back sometime soon.Kind Regards,The Premier Umhlanga Team.

6/10 Okay

Fuzail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wasn’t Happy with the AC It never cool the room and only feel cold when you in front of it. There was no TV remote and I booked 2 rooms and both rooms had same issue
Stayed 1 night in Dec 2022
Response from g on 24 Feb 2023
Dear Fuzail,Thank you for taking the time to review our hotel and at the outset please accept my sincere apologies that we did not offer our usual high standards of service.Please contact me personally should you afford us another opportunity to host you, and I will ensure that your room is perfect.Kind Regards,The Premier Umhlanga Team.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Jude Adamson on 2 Jan 2023
Greetings Mr. DanielsThank you for sharing a 10/10 review of your recent experience. Our team here at Premier Hotel Cape Town is committed to providing high-quality Guest service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. travel safe!Yours in Hospitality Jude Adamson and Premier Team

6/10 Okay

Suhail

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from g on 20 Dec 2022
Dear Suhail,Thank you for staying with us and for taking the time to review our hotel.I trust that you had an enjoyable stay and should you have any specific feedback to share, I would certainly welcome this.I hope to welcome you back sometime soon.Kind Regards,The Premier Umhlanga Team.

10/10 Excellent

Ovashen

Stayed 1 night in Nov 2022
Response from g on 15 Nov 2022
Dear Ovashen,Thank you for staying with us and for taking the time to review our hotel.I am really pleased that you had a great stay and we look forward to welcoming you back sometime soon.Kind Regards,The Premier Umhlanga Team.

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from g on 22 Aug 2022
Dear Manuel,Thank you for taking the time to rate our hotel, and I am pleased that you had a wonderful stay with us.I do hope that we will see you again soon.Kind Regards,The Premier Umhlanga Team.

8/10 Good

Itumeleng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard satisfaction
I’m alsways happy spending a night at Splindid. I have no complains
Stayed 1 night in Jul 2022
Response from g on 27 Jul 2022
Dear Itumeleng, Thank you for rating our hotel and for the lovely feedback. Thanks for your support and I am so pleased that we meet your expectations when you stay with us. Kind Regards, The Premier Umhlanga Team.

2/10 Terrible

Yughan

Stayed 1 night in Jul 2022
Response from g on 25 Jul 2022
Dear Yughan, Thank you for rating the hotel and for discussing the lapses in service with the resident manager. Please accept my apologies that we did not meet your expectations during your recent stay with us. I do appreciate your feedback and we will be addressing these issues with the relevant team members. Kind Regards, The Premier Umhlanga Team.

10/10 Excellent

Promise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from g on 25 Jul 2022
Dear Promise, Thank you for rating the hotel so highly and I am really pleased that you had a great stay at our hotel. Kind Regards, The Premier Umhlanga Team.

8/10 Good

Ntandazo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from g on 25 Jul 2022
Dear Ntandazo, Thank you for rating our hotel and I am pleased that you had an enjoyable stay with us. Kind Regards, The Premier Umhlanga Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, comfortable room
Just what I needed for a night's stay. Good, clean, comfortable room.
Stayed 1 night in Jun 2022
Response from g on 22 Jun 2022
Dear Guest, Thank you for rating our hotel and we are really pleased that you had a wonderful stay with us. Kind Regards, The Premier Umhlanga Team.

8/10 Good

Len

Stayed 1 night in Jun 2022
Response from g on 9 Jun 2022
Dear Len, Thank you for rating our hotel and I am pleased that you had an enjoyable stay with us. Kind Regards, The Premier Umhlanga Team.

10/10 Excellent

Nazmeera

Stayed 1 night in Jun 2022
Response from g on 7 Jun 2022
Dear Nazmeera, Thank you for the lovely feedback and for rating the hotel so highly. I am so pleased that you had a great stay with us. Kind Regards, The Premier Umhlanga Team.

10/10 Excellent

Margarita, Norwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent for my stay
Stayed 1 night in May 2022
Response from g on 9 Jun 2022
Dear Margarita, Thank you for taking the time and trouble to rate our hotel so highly and for the lovely feedback. I am so pleased to hear that you had a great stay and I do hope that you visit us again soon. Kind Regards, The Premier Umhlanga Team.

10/10 Excellent

Margarita, Norwich

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Margarita, Norwich

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Tshegofatso

Liked: Cleanliness, staff & service, room comfort
It was okay,I didn’t like the move from one hotel to the next for food with no cover for rain
Stayed 1 night in Apr 2022
Response from g on 7 Jun 2022
Dear Tshegofatso, Thank you for the constructive feedback, and we will certainly consider opening the Splendid Inn restaurant in future. At the moment, we do advise our guests to use the passage from the Splendid Inn to access the Premier hotel restaurant which has stunning sea views. Kind Regards, The Premier Umhlanga Team.

8/10 Good

Keegan

Stayed 1 night in Mar 2022
Response from g on 30 Mar 2022
Dear Keegan, Thank you for rating the hotel and I am glad that you had a most enjoyable stay. Kind Regards, The Premier Umhlanga Team.

10/10 Excellent

Ofentse Vicky

Stayed 2 nights in Mar 2022
Response from g on 30 Mar 2022
Dear Ofentse, Thank you for rating the hotel so highly, and I am really pleased that you had a great stay with us. Kind Regards, The Premier Umhlanga Team.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay in Umhlanga
One of the best hotels that I've visited. Friendly staff, rooms are beautiful and clean. With a lively Seaview from the room. It was quiet and relaxing.
Stayed 1 night in Mar 2022
Response from g on 30 Mar 2022
Dear Shaun, Thank you for the lovely positive feedback, and I am so pleased that you had a great stay, and that you enjoyed the friendly staff, and the clean rooms. I hope that you will stay with us again sometime soon. Kind Regards, The Premier Umhlanga Team.

4/10 Poor

Pennileigh

Stayed 1 night in Mar 2022
Response from g on 15 Mar 2022
Dear Pennileigh, Thank you for rating the hotel and please accept my apologies that we did not meet your expectations. I would really appreciate receiving any feedback to enable us to address any shortcomings. Kind Regards, The Premier Umhlanga Team.

2/10 Terrible

Leroy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Alarm went off late at night, went down and there was no one at reception
Stayed 3 nights in Mar 2022
Response from g on 15 Mar 2022
Dear Leroy, Thank you for rating the hotel, and please accept my apologies for the inconvenience caused to you when the fire alarm was activated. Unfortunately the staff member left reception to investigate what caused the fire alarm to trigger. This has been addressed through additional training. Kind Regards, The Premier Umhlanga Team.

10/10 Excellent

Siya

Stayed 1 night in Feb 2022
Response from g on 28 Feb 2022
Dear Siya, Thank you for rating our hotel so highly and I am really pleased that you had an enjoyable stay with us. Kind Regards, The Premier Umhlanga Team

8/10 Good

Mahomed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from g on 7 Feb 2022
Dear Mahomed, Thank you for rating the hotel so highly, and I am so pleased that you had an enjoyable stay with us. Kind regards, The Premier Umhlanga Team

4/10 Poor

Tshepo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from g on 19 Jan 2022
Dear Tshepo, thank you for the rating and please accept my apologies that you did not have an enjoyable stay. I would really appreciate receiving any feedback to enable us to improve our product or service please. Kind regards, The Premier Umhlanga Team

10/10 Excellent

Precious

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from g on 12 Jan 2022
Dear Precious, Thank you for rating the hotel so highly and I am so pleased that you had an enjoyable stay with us. Kind regards, The Premier Umhlanga Team

8/10 Good

Mandlakhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem ws we ddnt hve a bar fridge.Bt other than that everything ws perfect
Stayed 2 nights in Dec 2021
Response from g on 28 Dec 2021
Dear Mandlakhe, Thank you for the really positive feedback, and I am so pleased that you enjoyed your stay with us. We will certainly be considering purchasing bar fridges in future. We look forward to welcoming you back to the hotel sometime soon. Kind regards, The Premier Umhlanga Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel cleanliness was excellent. If you booked on the top floor, driving up and down the ramps can be hazardous, no mirrors to see oncoming cars. Rooms are small. No caddy in the shower. Toilet directly behind the door and no door stopper so kept banking the toilet seat. Noise levels at night - unsatisfactory (partying). Staff extremely helpful and friendly.
Stayed 3 nights in Dec 2021
Response from g on 8 Dec 2021
Dear Guest, Thank you for the feedback and for the positive comments about the cleanliness and the friendly staff. I also appreciate the constructive criticism as this will enable us to rectify these issues and improve our standards. Kind regards, The Premier Umhlanga Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, we enjoyed,service was good and the place was also amazing,and modern.
Stayed 3 nights in Nov 2021
Response from g on 6 Nov 2021
Dear Guest, Thank you for rating us and for the really positive feedback. I am so pleased that you had an enjoyable stay and that the service was good. We look forward to seeing you again soon. Kind regards, The Premier Umhlanga Team

10/10 Excellent

Chilenye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Oct 2021
Response from g on 27 Oct 2021
Dear Chilenye, Thank you for the positive feedback and rating, and I am so pleased that you had a good stay with us. Kind regards, The Premier Umhlanga Team

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from g on 25 Oct 2021
Dear Rhys, Thank you for the excellent rating, and I am really pleased that you enjoyed your recent stay at our hotel. Kind regards, The Premier Umhlanga Team

8/10 Good

Nompumelelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool area is a 👎
Enjoyed my stay here and the room was very clean. Was so disappointed by the pool area though looks nothing like the pictures.
Stayed 3 nights in Oct 2021
Response from g on 19 Oct 2021
Dear Nompumelelo, Thank you for your feedback and I am really pleased that you enjoyed your stay and that the cleanliness met your expectations. Please accept my apologies that the pool area has not been completely furnished yet, however we will soon be making improvements to this area. Kind regards, The Premier Umhlanga Team

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful overnight stay
Excellent value for money. Clean, well-appointed rooms. Room Service was excellent. Very friendly and helpful staff.
Stayed 1 night in Oct 2021
Response from Premier Hotels on 11 Oct 2021
Good morning , Thank you for feedback . We glad you enjoyed your stay with us .

6/10 Okay

Albert

Business traveller
Liked: Staff & service, property conditions & facilities
Not great
Not bad not good. Hotel seems to be lacking something. Hotel room is large but sparsely decorated. No paintings on walls not even nice lamp or comfortable reclining chair even though there is ample space. 20 cm / very little space between wall and left hand side of bed. Friendly staff. Seems to attract rif raf occupants making noise until 1230am. Staff did not handle incident properly. Breakfast ice cold.
Stayed 5 nights in Oct 2021
Response from g on 11 Oct 2021
Dear Albert, Thank you for taking the time and trouble to provide us with your constructive feedback and for the positive comments regarding our friendly staff. Please accept my apologies that the team did not respond to the noisy guests in an appropriate manner, and that our breakfast was cold. This is certainly not our usual standard, and we will address these issues to ensure that we improve our service levels in future. We will also be receiving additional furniture for the bedrooms which should ensure that our guests have a more comfortable stay. Kind regards, The Premier Umhlanga Team

10/10 Excellent

Lesego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely place with gorgeous sea views
Lovely stay, assisted prompt with all I needed, loved the Morgan touches the place had. Will definitely come back.
Stayed 3 nights in Oct 2021
Response from Premier Hotels on 11 Oct 2021
Goo morning , Thank you for feedback. We glad you enjoyed your stay with us.

10/10 Excellent

Helga

Stayed 3 nights in Sep 2021
Response from Premier Hotels on 11 Oct 2021
Thank you

10/10 Excellent

Duduzile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Premier Hotels on 11 Oct 2021
Thank you ,we glad you enjoyed your stay with us

8/10 Good

Phathamandla

Liked: Cleanliness, staff & service, room comfort
Stay was nice
Stayed 2 nights in Sep 2021
Response from g on 1 Oct 2021
Dear Phathamandla, Thank you for the review and I am really glad that you had an enjoyable stay with us. Kind regards, The Premier Umhlanga Team

10/10 Excellent

Wonga

Stayed 4 nights in Sep 2021
Response from g on 1 Oct 2021
Dear Wonga, Thanks for the lovely feedback and I am so pleased that you had a great stay. Kind regards, The Premier Umhlanga Team