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Reviews of Mansa Club And Resort

2 out of 5
Mansa Club And Resort
161/1/2 KARADIYA NAWAKHEDA, 161/1/2, Ujjain, Madhya Pradesh

Reviews

6.0
Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 2 out of 4 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

PREETI

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uneducated staff, dirty rooms..the staff does not have manners to knock and check whether the guest is inside the rooms or no and open the door with the master key while we were inside the rooms..not at all a safe property to stay..unclean rooms and toilets.. horrible staff with no manners and no proper training.. because of no cleanliness we were made to change the room twice all the rooms were equally bad and unclean
Stayed 2 nights in Apr 2024
Response from The Manager on 13 May 2024
Thank you for taking the time to provide us with your feedback. We genuinely appreciate your input and apologize for the experience you had with our services. We are truly sorry to hear that you were dissatisfied with your recent experience. We would like to address your concerns and work towards a resolution. As Customer satisfaction is our top priority, and we strive to provide the best possible experience for our customers. Your feedback is invaluable in helping us achieve this goal. We are committed to making the necessary improvements, and we hope to have the opportunity to serve you better in the future. Thanks and Regards.Mansa Club and Resort.

10/10 Excellent

Arunkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room rent much costly, or arrange dinner included
Stayed 1 night in Apr 2024
Response from The Manager on 13 May 2024
Thank you so much for taking the time to share your feedback following your recent stay. We truly appreciate your valuable input and are delighted to hear about your experience with us. We hope to have the pleasure of welcoming you back soon. If you have any further comments or need assistance with future reservations, please do not hesitate to reach out to us. Thanks & Regards.Mansa Club and Resort.

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Deepanshu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is far away from the city with limited food options available. Rooms were not cleaned properly. There were marks of paint and cement assuming it was renovated recently. Breakfast was not at all of any use and was served cold. One day since no other guest was there and we were served with breakfast in room and that was better.
Stayed 3 nights in Mar 2024
Response from The Manager on 13 May 2024
Thank you for taking the time to provide us with your feedback. We genuinely appreciate your input and apologize for the experience you had with our services. We are truly sorry to hear that you were dissatisfied with your recent experience. Your feedback is instrumental in helping us make these enhancements, and we will carefully review your suggestions to further enhance your future stays. We hope to have the pleasure of welcoming you back soon. If you have any further comments or need assistance with future reservations, please do not hesitate to reach out to us.Thanks & Regards.Mansa Club and Resort.