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Reviews of The Payogan Villa Resort & Spa

4.5 out of 5
The Payogan Villa Resort & Spa
Jl. Cocoa 2, No. 77 Banjar, Bunutan, Desa Kedewatan, P.O. BOX 999, Ubud, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 153 out of 354 reviews" "
Rating 8 - Good. 139 out of 354 reviews" "
Rating 6 - Okay. 38 out of 354 reviews" "
Rating 4 - Poor. 18 out of 354 reviews" "
Rating 2 - Terrible. 6 out of 354 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Wassem

Travelled with partner
Liked: Staff & service
The hotel room was quite dark, the shower head was broken, the room did not smell good. Staff was awesome, breakfast was mediocre. Hotel was undergoing construction.
Stayed 3 nights in Oct 2023

6/10 Okay

Kunal

Travelled with family
Disliked: Amenities, property conditions & facilities
The Good - Great views, quiet, spacious rooms, good breakfast options and a nice pool. Away from the city center which could be a good or bad depending on your preference. The bad - mixed feelings about the staff. Some were very friendly but difficult to communicate with them in English. We booked a connecting 2 bedroom villa with a pool. We were given a two floors (you have to go outside to access the stairsl with still under construction patio. When we complained we were moved to what we booked on the site - right next door to the other villa! The Ugly - a live big cockroach in the bathroom, few lizards in the room, blown fuse for all the outlets, just two towels in the bathroom (no hand towels or face towels), only two small bottles of water for brushing and/or drinking. While breakfast was delicious the restaurant menu is pretty bad - don't even bother with the pizza. We ended up getting Grab takeout the next night. Overall it's a great property but lacks simple things that could make it a 4-5 star property - amenities, good food, and service!
Stayed 3 nights in Aug 2023
Response from Management Resort on 14 Sept 2023
Dear Valued Guest, Thank you very much for have been stayed with the Payogan Villa resort and spa, in this opportunity we sincere apologize for any inconvenience you experience during stay. It is our honor for having you stayed at our home recently and feel really sorry to hear that your experience with us was below your expectation. we really appreciate your feedback regarding the our facilities and service , We trust your constructive feedback will improve us in future. if we still have chance, we would like to serve you again to show how serious we follow up our guest comment. Again thank you very much for your kind attention and we look forward to welcome you back again at the Payogan Villa Resort & Spa in near future.

4/10 Poor

Vincent, Garden Grove

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lights at the pool were all broken. Hotel did not fix it until the last night so I could not swim at night. Overall, my experience was ok. Not going to stay here again for the price that I paid. There are better resort out there.
Stayed 3 nights in Feb 2023
Response from Management Resort on 14 Apr 2023
Dear Mr/s Vincent, Thank you very much for have been stayed with the Payogan Villa resort and spa, in this opportunity we sincere apologize for any inconvenience you experience during stay. we really appreciate your feedback and trust your constructive feedback will improve us in future. if we still have chance, we would like to serve you again to show how serious we follow up our guest comment. Again thank you very much for your kind attention and we look forward to welcome you back again at the Payogan Villa Resort & Spa in near future

10/10 Excellent

WIDYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and serene
Stayed 3 nights in Jan 2023
Response from Reservation Team on 14 Apr 2023
Dear Mr/s Widya, First of all thank you for selecting Payogan Villa Resort & Spa for your holiday. We are pleased and grateful that you have share your experience and positive comment. We will share with entire team to encourage better in the future especially will more attentive on the food quality in order to meet guest expectation. We wish to welcome you back in your near future Holiday in Ubud. Thank you and best regards,Management

10/10 Excellent

Jaden

Stayed 2 nights in Jan 2023
Response from Reservation Team on 27 Jan 2023
Dear Mr/s JadenGreeting from The Payogan Villa Resort and Spa Thank you for the time taken to share your experience and thank you for all the lovely comments regarding our resort. we are pleased to share this review to our team. thank you

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Rusdiana on 3 Feb 2020
Dear Mr/s Ryan Greeting from The Payogan Villa Resort and Spa Thank you for the time taken to share your experience and thank you for all the lovely comments regarding our resort. we are pleased to share this review to our team. thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , the service is perfect and the pool amazing
Stayed 4 nights in Oct 2019
Response from Rusdiana on 4 Nov 2019
Dear Our Valuable Guest Greetings from The Payogan Villa Resort & Spa Thank you so much for your recent stay at The Payogan Villa Resort & Spa and for posting your beautiful feedback. We are extremely happy that you were impressed by the facilities and services provided during your stay. Your feedback is very encouraging and motivating for our team members who work hard and trying their best to impress our guests by warm Balinese hospitality and please be assured that we continue to be at your service whenever you stay at The Payogan Villa Resort & Spa. Thank you once again for taking the time to share this review and we look forward to welcoming you back on your next visit to Ubud, Bali. Best Regards Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was incredible. Nice friendly and helpful. Asthecticly it was beautiful grounds but it is a tad run down. Same for our room. The food was awful.
Stayed 4 nights in Sep 2019
Response from Rusdiana on 25 Sept 2019
Dear Our Valuable Guest Greetings from The Payogan Villa Resort and Spa Firstly, we thank you for choosing to stay with us and for sharing your feedback. It is very pleasing to read how our team left such a positive impression on your recent stay. We aim to provide an uncompromising level of personalized service that reflects our unique brand of gracious hospitality and we are delighted that we were able to exceed your expectations. I will definitely share your commendations with her and I am sure this will motivate her and the team further. Once again, thank you for having given us the pleasure to be part of your trip and we look forward to welcoming you back

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The holiday didn’t start as expected but changed repeatedly after the first two nights
Stayed 6 nights in Sep 2019
Response from Rusdiana on 17 Sept 2019
First of all, Thank you for staying with us and for sharing your feedback about your recent stay experience at The Payogan Villa Resort & Spa Indeed, It is a pleasure to learn that our services and facilities are made your stay pleasant. We are really pleased to know that you thoroughly enjoyed our rooms. We are also happy to learn that you appreciated the friendly and helpful services from our team. It is indeed our pleasure to have you stay with us and please do visit us again

10/10 Excellent

JH, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth stay & it was wonderful once again. Staff are excellent, we were welcomed like family. Our villa was beautiful, peaceful & private, with lovely views across the valley to the jungle. Villas are cool & spacious. The grounds at the Payogan are magnificent. The resort isn’t walking distance from central Ubud, but the free shuttle runs on a daily timetable, so we just headed in on the 4pm shuttle for a wander around & dinner in Ubud, then caught the evening shuttle back. Thanks to Wayan for his efforts to ensure we had everything we could possibly need. This is the perfect spot for getting away from the hustle and bustle and relaxing.
Stayed 2 nights in Jul 2019
Response from Rusdiana on 22 Jul 2019
Dear Mr/s JH Greetings from The Payogan Villa Rresort & Spa Thank you for choosing to stay at our resort as accommodation for your stay and we sincerely appreciate your time in sharing your valuable feedback on Expedia. Your feedback is essential in our continuous efforts to improve our product and services. We are pleased to read that you had an overall pleasant stay experience and glad that you were given the best service by our team member. I will most definitely share your valuable feedback especially with Wayan, I am sure he and the team will all be very pleased to know that their dedication has been recognized. Once again thank you for your kind appreciation and we are looking forward with pleasure to welcoming you back to The Payogan Villa Resort & Spa Best Regards Rusdiana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
Great staff and facilities. Seemed quite when we were there. Also had a plumbing issue but fixed promptly by staff.
Stayed 2 nights in Jun 2019
Response from Rusdiana on 4 Jul 2019
Dear Our Valuable Guest Greetings from The Payogan Villa Rresort and Spa Thank you very much for staying with us and for taking the time to share your encouraging review . We are glad that you were happy with our hospitality and that you highly recommend us to this forum. Your positive feedback will deeply inspire our team to the highest level. We truly appreciate your feedback which is very important for our continuous improvement to make your stay even better on your next visit. On behalf of the team, I am looking forward to welcoming you back to The Payogan Villa Resort & Spa in the near future. Best Regards Rusdiana

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are lovely and the hotel is a hidden paradise
Stayed 5 nights in Apr 2019
Response from Rusdiana on 2 May 2019
Dear our valuable Guest Greetings from The Payogan Villa Resort and Spa Thank you for staying and for taking the time to share your wonderful experience on Expedia. We are very happy to know that your overall experience was positive and all of our facilities exceeded your expectations. Your kind appreciation for the services of our team will keep us truly motivated to always provide the best to our guests as our goal is always to make each guest as comfortable as possible during their stay. It was a pleasure to be at your service and we look forward to welcoming you again on your next trip to Ubud, Bali. Best regards, Rusdiana

10/10 Excellent

Karen Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience! Everything is so perfect. I enjoyed our stay! Will recommend it to my friends
Stayed 4 nights in Mar 2019
Response from Rusdiana on 21 Mar 2019
Dear Karen Mari First of all thank you for selecting The Payogan Villa Resort & Spa We are pleased and grateful knowing you were enjoyed your stay in our beautiful and serene resort, we call it the hidden paradise n Ubud. The rustic concept of the Resort in the middle of rain forest indeed will feel you close to the nature with its whispering sound of universe Will share to our entire team your enjoyment and we are looking forward to welcome you back in the near future holidays. Kind Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Was very disappointed with the resort. Villa had not been cleaned properly when we first arrived. Bathroom has probably never been cleaned.
Stayed 6 nights in Dec 2018
Response from Ferry-Resort Manager on 10 Jan 2019
Dear Valuable Guest, First of all thank you for selecting our uniquely serene Resort. We appreciate your positives comments which is encouraging. Further to you comment actual we are doing intensively cleaning with our standard and procedure daily basis in all room to keep the quality and services toward our valuable client like your self. However being a resort in middle of the rain forest it is indeed a big challenge for us to look as as clean as expected due to fast growing moss and wild plantations it caused look unclean We will pass it on to our staffs your generous comment to do better work. Best Regards

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Dedy on 31 Dec 2018
Dear Nathan, Thank you so much for taking time to leave this review for us. It is mean a lot for us. I wish we have opportunity again to hosting you in the future. Thank you. Best Regards, Dedy

6/10 Okay

Verified traveller

Liked: Staff & service
Rooms need maintenance flushing toilets, lighting, power points. Rooms weren't refreshed with new drinking glasses etc. Transport to main centred Ubud expensive to organise if outside free shuttle. Lovely facility and view and staff lovely but needs upgrade to compete with newer resorts
Stayed 3 nights in Dec 2018
Response from Ferry-Resort Manager on 28 Dec 2018
Dear Valuable Guest, First of all thank you for selecting our uniquely serene Resort. We appreciate your positives comments which is encouraging. To be honest currently slowly we are on going maintaining all the facilities in order to keep the quality and services toward our valuable client like your self. The transportation in the hotel is organized by out sourcing transport company which is beyond our authorization. We will pass it on to our staffs your generous comment to keep good work. Best Regards

10/10 Excellent

Galal, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience. We enjoyed it very much.
Stayed 3 nights in Oct 2018
Response from Ferry-Resort Manager on 25 Oct 2018
ear Value Guest, Warmest Greetings from The Payogan Villa Resort & Spa First of all thank you for selecting us for your holiday destination. We are pleased and grateful that you have experience a pleasant stay with us. Thank for you positives comment we will pass it on to the entire staffs and management your generous comment, it is very encouraging to motivate us to be better in the future. We are looking forward to welcome you back in our beautiful and serene Resort for future Holiday to Ubud. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful setting in the jungle. staff were amazing and everything was at your fingertips
Stayed 5 nights in Sep 2018
Response from Ferry-Resort Manager on 14 Sept 2018
Dear Valued Costumer Thank you for your positive review, we will pass it on to the entire Team of Payogan Villa Resort & Spa. Indeed we keep encouraging the entire team towards the quality and services. We are looking forward to welcome you back in the near future. Best Regards

8/10 Good

niraj, dubai

Liked: Staff & service
Good hotel, excellent view, poor maintenance & cle
Good view & landscape. A little more of maintenance required. Food was good.
Stayed 2 nights in Aug 2018
Response from Ferry-Resort Manager on 11 Aug 2018
Dear Valuable Guest, Thank you for staying with us and your positive comment which is encouraging. We are keeping our quality and service in order to deliver guest expectation, maintenance will do partly to keep guest convenience stay. WE are looking forward to welcome you backon your future Holiday Kind Regards

8/10 Good

Octavio, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is spectacular, as well as pool area and the private terrace with pool. The hotel presents some general maintenance issues, including the room, that would not be expected in a luxury hotel, which in my opinion its not, even with its luscious gardens and views. Good value for the price and breakfast buffet OK. Friendly staff. about 15 minutes from downtown Ubud.
Stayed 3 nights in Aug 2018
Response from Ferry-Resort Manager on 10 Aug 2018
Dear Valued Guest Warmest Greetings from The Payogan Villa Resort & Spa Thank you for staying with us and your positives comment towards Payogan Villa Resort & Spa will pass it on to the entire team. We keep maintaining the Hotel quality and services in order to deliver guest expectation. We wish to welcome you back on your next Holidays. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wayan and the team were wonderful and made our stay amazing, willing to go the extra mile to ensure our stay was perfect. The villas are spacious with sun terrace and private infinity pools overlooking the jungle giving a peaceful feel. The spa offers a broad range of treatments for single and couple sessions which are well worth the money. The grounds are well kept and fit perfectly with the surrounding jungle making you feel you are staying in an ancient palace. The Wi-Fi is fast and free. All in all i would say this is the best hotel in Ubud and we will definitely stay there again.
Stayed 5 nights in Jun 2018
Response from Ferry on 12 Jun 2018
Dear Valuable Guest, Warmest Greetings from The Payogan Villa Resort &Spa First of all thank you for your generous comment on the review. We are entire team try to maintain and keep the attention to the guest experience as well as the detail.Glad knowing you were enjoyed the serenity and the beauty of the nature where we are located. We are keeping and preserving the ground with its nature and unique look. We are looking forward to welcome you back in he near future. Best Regards The Payogan Villa Resort & Spa

10/10 Excellent

Paul, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and roomy villa
Excellent setting with very roomy and private Villa and private pool. Excellent and friendly staffs. Good selection of breakfast. Sunday dinner with traditional dance show is a good and relaxed evening on site. Otherwise, more food selections at Ubud center. Good shuttle services to and from Ubud center. Would suggest the last return shuttle at 10:15pm instead of 8:15pm. Very happy with the stay and highly recommended to others.
Stayed 6 nights in May 2018
Response from Dedy-Ecommerce on 14 May 2018
Dear Paul, Thank you for taking time to write this review for us. Its mean a lot and will share to our entire team. We will happy if you come again at our resort in the future and being our valuable guest. Best Regards Dedy

8/10 Good

Dev, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great escape in Ubud
The location of the villa was great, with the shuttle bus going to the center of Ubud! Definitely a great way to explore the location. The room was relatively clean but can get humid if you don't keep the AC on which isn't great for the environment. You get your occasional gecko but we, unfortunately, spotted a large cockroach which was a bit of a downer. The pool and patio was great for early morning swimming and reading. Great for young travelers looking for a bit of luxe and not too afraid of bugs.
Stayed 4 nights in Oct 2016
Response from Dedy-ecommerce on 28 Apr 2018
Dear Dev, Thank you for taking time write this review for us. Your great commenet will be share to our entire team and look forward to welcoming you again in the future. Best Regards, Dedy Darma Yuda Sales & Ecommerce

10/10 Excellent

Liudmila , Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel
Good location, transfer to the center of Ubud. Quite hotel. Nomel brakfes , nice afternoon tea. Foundefull private pool!! Big room and bathroom!!
Stayed 2 nights in Apr 2018
Response from Dedy-ecommerce on 17 Apr 2018
Dear Ms Liudmila, Thank you for taking time to write review for us and its mean a lot to improve our properties. It will be share to our entire team and look forward to welcoming you again in the future. Best Regards, Dedy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an absolute treasure! Villas were absolutely beautiful with a private pool. Staff was very friendly and accommodating. They got us a driver on our first day who we ended up using for the 2 days that we were in Ubud. Absolutely loved our experience and will be back!
Stayed 2 nights in Apr 2018
Response from Dedy on 14 Apr 2018
Dear Guest, Thank you for taking time to write this review for us. Your comment will be share to entire team and look forward to welcoming you again in the future. Thank you. Regards, Dedy

8/10 Good

rachit, noida india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place.
Awesome place. Peacefull,relaxing,clean private pool was so so gud n clean. Jus need some more light in the room. Over all best.
Stayed 3 nights in Feb 2018
Response from Dedy on 17 Feb 2018
Dear Ms Rachit, Thank you so much for taking your time to write great review for us. Its mean a lot. We wish we have oppurtinity again in the future to welcoming you again at our resort. Once again thank you so much. Best Regards, Dedy

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
Fantastic
Stayed 2 nights in Dec 2017
Response from Dedy on 9 Jan 2018
Dear Our Valuable Guest, Thank you so much for your review, it means a lot for us. Your comment will be share to our entire team. Look forward to waiting your reply. Thank you. Regards, Dedy

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The hotel was so gorgeous and the location was beautiful. The staff was friendly and never felt understaffed. The breakfast was delicious every morning. The only downfall was that bathroom had termites and wood/dirt everywhere. We had to have them clean it on the first day.
Stayed 4 nights in Dec 2017
Response from Dedy on 29 Dec 2017
Dear Our Valuable Guest, Thank you so much for taking time write this review and its mean a lot for us. I will share to our management and our team We wish we can welcoming you again in the future. Best Regards, Dedy

8/10 Good

mo, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but too far away from ubud centre
Very nice scenic hotel. It is far from the action of Ubud centre though. They did a shuttle bus several times a day to and from the hotel, this easily takes 20 minutes and the times are not ideal. For instance there is no lunchtime drop off, it's either 10am and then 2pm. last shuttle back is 20.30 far too early in my opinion. Out of these times there seems to be a racket with the local taxi drivers who won't take you back to the hotel unless you pay through the nose. Breakfast buffet was poor considering the cost and star rating of the hotel. 2 bed villa with pool was amazing. Furniture was really annoying, they have wooden bits strutting out from the legs. On multiple occasions the whole family smacked their ankles on these and although no cuts was really painful! Main plus points, rooms, view, swimming pool. Negatives, gym still shut (was offered one out of hotel for free), far from centre, annoying furniture, wierd shuttle times. Ubud is becoming too touristy and prices are becoming outrageous in some instances. Think Melbourne, London prices.
Stayed 4 nights in Dec 2017
Response from Dedy on 29 Dec 2017
Dear Vauable Guest, Thank you very much for choosing to stay at The Payogan Villa Resort & Spa. It means a lot for us. We will always do any effort towards guest facilities improvement so our guests can enjoy better. We do hope to welcome you back in the future. Sincerely, Dedy

10/10 Excellent

Jason, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and peaceful
Great location for anyone who wants to get away from the big city’s to relax, rejuvenate and chill out. Food and drink prices are quite expensive. Ubud town centre is within 5 km (not walkable) however the Payogan has scooter rental that is well priced. Overall I was very pleased with my stay there and am definitely planning to return in the future.
Stayed 4 nights in Oct 2017
Response from Dedy on 11 Nov 2017
Dear Mr Jason, Thank you for taking your time to write this review and it was mean a lot for us here. We are looking forward to welcoming you back again in the future. Best Regards, Dedy e-Commerce

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Payogan Villa’s were surreal with the forest scenery, a luxury bathroom and a spacious room! The perfect place for a relaxing/romantic getaway! The staff were all friendly and eager to help with any enquiries.
Stayed 3 nights in Oct 2017
Response from Dedy on 16 Nov 2017
Dear Guest, Thank you so much for taking time write good comment for us. Your review will be share to our entire team and look forward to welcoming you back at our resort. Once again thank you for being valued guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, friendly staff. Nice pool, large rooms and nice outlook over rice fields
Stayed 3 nights in Oct 2017
Response from Dedy on 14 Nov 2017
Dear Guest, Thank you so much for nice comment for us. Its mean a lot. Look forward to welcoming you back in the future. Thank you

10/10 Excellent

Anniversary, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a serene setting.
We had a lovely stay at the Payogan. All of the staff were friendly and attentive to our needs. We enjoyed the privacy of our room, and breakfast offered a nice assortment of food options. The setting is very peaceful. We would love to stay here again.
Stayed 5 nights in Jul 2017

10/10 Excellent

Magali , A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet i was looking for and quiet i found ....
The hotel staff is so nice , the location is so amazing , that the little imperfections due to the hotel's age, goes pretty much unrelevant .... i had a great stay , thanks to Putri , Wayan, Tiger and the whole staff will recognize themself 😉
Stayed 16 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice villa style resort with attentive and helpful staff. Had a pleasant and relaxing stay!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spot in the world
From the minute we arrived the staff impressed us. The grounds are amazing and the staff is too. Far exceeded our expectations in every way. The Villas are original and spectacular. All of our requests were taken care of and being with 2 small children we had a few. Can't wait to return and bring friends. We also found out they have 2 and 3 bedroom villas with private pool. The photos are very accurate and the breakfast was amazing with Western,European and Indonesian choices. 5 star

8/10 Good

Lea Sophia, LDN

Liked: Cleanliness, staff & service
Amazing view hotel ans helpful staff
I have nothing to say about the staff appart that they are so helpful. One of the staff member got us tickets for the fast boat to gili with discount price without asking anything in return. The room was nice and our private pool was big with the amazing view on the valley. The food at the restaurant was a bit disappointed especially the breakfast and the awful frozen pizza. Just stick to chicken or Indonesian speciality . Overall I already told few of my friends who are planning to visit ubud to definetely check out this hotel.

8/10 Good

Vicky, Baxter ,Vic ,Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Villa with pool .
Our villa was amazing. We had two pools. A deep one as a shallow one. The gardens and whole area around the resort was beautifully maintained . It was quiet and peaceful. The staff were very helpful. I stayed for 11 days and loved it. They provide a free shuttle into tour and there is many cafes, shop etc to choose. The buffet breakfast was great every morning. I would definitely stay here again and recommend this hotel. So beautiful.

4/10 Poor

Muzzamil

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty Hotel
The Bad: the bed pillow cases weren't clean we had them replaced 4 times, the bed sheets had crumbs on it, in our original room was a mess with a no working AC. The pool was filthy and not properly cleaned. breakfast on day 2 was old and not fresh The Good: a great view, a lot of privacy in the villa, transport to the lobby via golf cart. When the breakfast is fresh it's delicious. Tea time is amazing. great coffee and mango juice.

8/10 Good

karen, NZ

Liked: Cleanliness, staff & service, room comfort
Elegant and quiet with the bonus of your own pool!
What a fantastic find. Peaceful and private with your own pool or a beautiful communal pool if you wish. Staff were fantastic and nothing a problem. Only concern was the moss on steps making them slightly dangerous. Built onto a hillside. Everything in on levels, but if you don't want to walk and climb steps they collect you in their buggy. They also run shuttles into Ubud several times a day and evening. Would definitely return.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Oasis
The staff were absolutely wonderful, so accommodating! The place was a little out of Ubud but they offer a free shuttle into town a couple times a day. Rooms were extremely clean and huge. The private infinity pool was the highlight!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maksim

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel has great premises-rooms are huge and comfortable, the private pool is great. The view from private villas top everything up. However the service was very low; it was slow, employees barely spoke English, room cleaning constantly kept "not seeing" dirty glasses. There was only one good receptionist which was very helpful. The furniture in the room could use updates, as our dining table was crooked to one side; the extra bed had dust on rails. However, I would recommend this hotel to those, who prefer amazing views at a reasonable price!

8/10 Good

desi, dc

Liked: Cleanliness, staff & service, room comfort
paradise
Very nice hotel, excellence staff. The only downfall is mosquitos which they do spray and are uncontrollable to the hotel. Resort was clean and breakfast is delicious.

8/10 Good

Ken, Santa Clara, CA

Liked: Staff & service, room comfort
Nice hotel in the country (Jungle)
Nice remote resort in Ubud (remote and quiet). Not a resort for kids because there is nothing there for them to do. If you want a romantic holiday or just want to get away from the noise of the city, this place is perfect.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class Resort, great staff!
We had two nights at the Payogan Resort and Spa in Ubud. The resort is truly beautiful, breathtaking scenery and gardens - our villa was very private - with our own pool. The villa was well equipped with everything we needed. The staff were extremely attentative and helpful and easy to understand! The hotel runs a free shuttle to and from the town centre every two hours - which we used each day. We dined in the restaurant one evening, food was top class. Breakfast was included in our stay and it was also delicious with plenty to choose from. The villas are a long walk from the hotel reception and because of this the hotel happily provides a buggy service to and from reception - just a call and the buggy was there immediately to collect us. The hotel arranged a sunrise trek up to the volcano at a very good price. We were quoted varying costs for this - but the hotel was the easiest and cheapest - and the trek was professionally run etc. Would definitely recommend a stay here, and I will be staying again, should I visit Ubud.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Alright....
HORRIBLE wifi, bad food, private pool isn't cleaned and was green with snake skin by the pool.... Woulda been nice to have a clear pool without worrying I'm going to step on a snake. Everything else was good

8/10 Good

Marie, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of paradise

10/10 Excellent

Kheng Chiew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Villa
Very beautiful and luxury villa. Big and spacious room with very nice garden view. Staff are friendly and helpful. Also, they provide good breakfast.