Hotels near UC Health - Hoxworth Center

"Where should I even begin… The hotel looks nothing like the pictures online—it’s very outdated. Right when you walk into the lobby, you can see cracks in the ceiling. The elevators feel unsafe, with shaky movement and broken buttons. That was just the start of our three-night stay. When we got to our room on the 11th floor, the noise was constant. The beds appeared to be made with clean sheets at first glance; however, upon closer inspection, we found a toenail in the bed, which was extremely concerning and unhygienic. We then opened the bathroom door where we were greeted by an unexpected “guest”—a roach (see picture). To make matters worse, when I grabbed the toilet paper, there was what appeared to be feces already on it. I immediately went to the front desk, showed them photos, and spoke with the manager. After contacting the regional manager, they offered $25 off per night and moved us to a different room. Room #2 was no better—actually worse. It was even louder, the toilet was wobbly, the shower had rust stains, lamps didn’t work, and the nightstand outlets were unusable. Overall, this stay was extremely disappointing. The photos online are very misleading and do not reflect the actual condition of the hotel. At checkout, I was only refunded $50. The front desk manager claimed the $25 discount was only for two nights, not all three. At that point, I didn’t feel like arguing further. Unfortunately, since I booked through a third party, I couldn’t get a full refund."

"This hotel was amazing! Spacious rooms, city view and location was perfect. "

"Everything was great. Very nice hotel. Clean, quiet, friendly staff. "

"Nice classic hotel. Hallways and rooms a bit outdated"

"Perfect location next to UC Hospital..stayed here to assist a loved one who was admitted. Short walk to hospital and resteraunts. Artistic and interesting property.."

"Served its purpose "

"Had to pay for parking and room was not as shown "

"The room was okay. There were a couple of things I didn't like for example, an old sock left, stains on couch, a stench, and bathroom light switches were very dirty. When I checked in, the women staff were very nice and welcoming. The bar was boring (didn't like the atmosphere) and the gym lacked equipment. Check out day, the cleaning lady knocked on my door at least 5 times that morning. I eventually checked out an hour early. "

"Clean room and amazing burger at the restaurant:)"