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Reviews of Antlers Inn

2.5 out of 5
Antlers Inn
26125 State Highway 189, Twin Peaks, CA

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 83 reviews" "
Rating 8 - Good. 13 out of 83 reviews" "
Rating 6 - Okay. 10 out of 83 reviews" "
Rating 4 - Poor. 9 out of 83 reviews" "
Rating 2 - Terrible. 9 out of 83 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Room comfort
Cute place, needs little TLC
The Check-in process was simple and efficient. There was an additional Key Deposit required that was not communicated before hand. The Room was reasonable clean; however the trash bags were on the bedside table and not in the trash can, there was food left in the fridge from a previous guest. No new shampoo, conditioner, soap was provided. Parking was right in front of the cabin and was just for our cabin. The biggest inconvenience was that the coffee maker was broken. The location was quiet and very nice.
Stayed 1 night in Jan 2021

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Would reserve again
Check-in and out process was simple and straight forward with the most minimal contact. Employees were kind and welcoming at the location. Cabin was kept warm with heater for the winter nights.
Stayed 2 nights in Jan 2021
Response from jess on 9 Jan 2021
thank you so much!

6/10 Okay

Shawn, Las Vegas

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The area is beautiful and serene especially when covered in snow. The cabin we got was ok for what we needed. I get the place is old but cleanliness inside the cabin was awful. Carpet is stained and smells of pet urine in areas. The kitchen, stove, fridge were dirty. There was a pan in the oven with old biscuits someone cooked prior to us. Shower was dirty and had a huge whole in it that was covered by a piece of sheet metal and wood screws. No towels. One pillow case. Although their customer service was ok, the owners of this place need to seriously put a few dollars into making these cabins a little more presentable. We still managed to enjoy our stay though.
Stayed 2 nights in Jan 2021
Response from jess on 13 Jan 2021
Thank you for letting us know

10/10 Excellent

KimberlyM, Long Beach, CA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and very clean. I was in Cabin 3 just me and my little daughter. The cabin was a great size and we had a big comfortable bed. They had extra heaters too! They had a fridge and even a microwave. When I showered the handle where the water comes out fell off. I quickly put it back in and that was the only inconvenience I experienced. The water was nice and hot for my long shower. My little one quickly made a friend. The people on the grounds were super nice. One of the employees named Stormy even brought us paint and bulbs to make our own decorations for their Christmas tree! The place was very quiet and I felt very safe. The restaurant was very tasty. I ordered the California burger and it was very juicy and fresh and fast friendly service. The liquor store was convenient being so close and the people working there were very nice as well. I loved my stay at Antlers Inn and we will definitely be back for another experience when the weather warms up.
Stayed 2 nights in Dec 2020
Response from jess on 28 Dec 2020
Amazing guests! We loved having you two and you are welcome back anytime! Give us a call beforehand so we can make sure to show our appreciation!

2/10 Terrible

Jasmine

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020
Response from jessica on 19 Dec 2020
I am so sorry you didnt have a good stay with us!

10/10 Excellent

socorro

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020
Response from jessica on 19 Dec 2020
thank you!

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Nov 2020
Response from jessica on 19 Dec 2020
thank you!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, room comfort
Authentic Mountain Cabin
We just got back from the best getaway that our family has ever had. We were in cabin 2 and it was fantastic! So fantastic that we booked the same cabin for a future date! My husband and I both grew up on the mountain. That cabin reminded me of the feeling I had growing up. It was great to take our 10 year old back to where we grew up. The cabin itself had everything one needs. We made a nice pot of stew in the full size kitchen. Our daughter played in the snow for hours! In the evening we all cozied up and watched a movie. If you're looking for an authentic cabin fill....this is your place! We cannot wait to come back!
Stayed 2 nights in Nov 2020
Response from jessica on 19 Dec 2020
We love having you and your family! We hope to keep you guys as reoccurring guests! You are welcome anytime!

10/10 Excellent

Holly

Liked: Cleanliness
Stayed 1 night in Nov 2020
Response from jessica on 19 Dec 2020
thank you!

10/10 Excellent

Alejandra

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from jessica on 19 Dec 2020
thank you!

10/10 Excellent

anthony

Liked: Cleanliness, room comfort
Amazing hospitality and comfy cabins
We stayed at these nice cabins for a few nights, the staff here are literally the nicest people I've ever dealt with before, they go completely out of there way and are super friendly. If you need any type of help they are right there for you and make it feel like your not just a guest but friends staying over the weekend. We were there during a winter storm and got stuck trying to leave and the staff went above and beyond to make sure we were safe and they did it without hesitation and with a smile on there face. If your looking for a nice getaway then I highly recommend coming here, I know we will be back in the future .
Stayed 2 nights in Nov 2020
Response from jess on 9 Nov 2020
We loved having you both! We are glad you had a good time and cant wait to have you guys back! (weather hopefully will be even better!)

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, room comfort
Oscar the Grouch
The lady that works the office always remeambers me and my girl and always is super nice and all the staff is so nice
Stayed 2 nights in Oct 2020
Response from jess on 9 Nov 2020
Thank you! We cant wait to have you guys back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good location , clean cabin with good basic amenities. Very responsive management!
Stayed 2 nights in Oct 2020
Response from jess on 9 Nov 2020
We are happy to hear you had a good stay! We hope to have you back!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Filthy
The entire place was filthy and poorly put together.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not A Great Cabin Rental Option
The cabin was very disappointing. It only had a bed and no living room area. It was void of natural light and had no airconditioning.The weekend we were there was extremely hot. I would recommend spending more money for better accommodations.
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
wouldn't recommend for hot summer nights, everything else was fine otherwise, nice area w/ the lakes being easy to get to
Stayed 1 night in Aug 2020

10/10 Excellent

Leonardo

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Little get away!
This was a great place! Little cabin style bedrooms made for nice privacy and much needed time away! The staff was great!! Nice and friendly. I'll return again for sure!
Stayed 1 night in Jul 2020

8/10 Good

Ralph, Los angeles

Travelled with pets
Liked: Amenities
Lovely people, older cabins ok, my particular cabin was plenty big enough for two people , my only concern was my one could do with new carpet and sofa but was generally clean
Stayed 3 nights in Jul 2020

2/10 Terrible

David

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
We got Cabin #2, which came with two bedrooms, a kitchen, and two bathroom. Loved how spacious the cabin was. In addition, it had everything we needed! :)
Stayed 2 nights in Jun 2020

10/10 Excellent

Lisa, Torrance CA

Travelled with partner
Liked: Cleanliness, amenities
Cozy hide away in the beautiful Lake Arrowhead Twin Peks are. Tranquility
Stayed 1 night in Jun 2020

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the cabin that we stayed in. Check-in was quick and easy entire resort staff was very friendly. Few staff members live on property and are always available. Restaurant attached to the property.
Stayed 2 nights in May 2020

2/10 Terrible

Diana

Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small isolated cabin with clean bed and bathroom. It isn’t a five star hotel but good enough for what getaway supposed to be.
Stayed 2 nights in May 2020

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Wonderful place to stay!
Hotel staff helpful and available 24 hrs. I enjoyed a quiet, secluded, relaxing and refreshing stay. The Restaurant on property with a market next door. Morning walks and hiking were great.
Stayed 3 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from jessica on 20 Apr 2020
thank you very much we appreciate your feedback and look forward to having you again

10/10 Excellent

Tere, Los Angeles

Travelled with partner
Liked: Cleanliness, amenities
We had a great weekend at the cabin. Dinner at the grill was delicious.
Stayed 2 nights in Feb 2020
Response from Echo on 21 Feb 2020
Thank you! We're glad you had a good time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect there. The staff and alsonthe cabin. Very clean and neat.
Stayed 1 night in Jan 2020
Response from Echo on 31 Jan 2020
Thank you. We're glad you enjoyed your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin was cozy, self sufficient and close to everything
Stayed 3 nights in Jan 2020
Response from Echo on 31 Jan 2020
Thank you. We're glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Echo on 31 Jan 2020
Thank you. We're glad you enjoyed your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Cute at first, but things start getting very sketchy. First thing found was a needle in a drawer and I believe that perfectly sums up what you’re signing yourself up for.
Stayed 1 night in Dec 2019

4/10 Poor

Beware

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our original room was switched due to the excessive smoke smell, broken toilet seat, and poor drainage of toilet. The room we ended up staying in had: a toilet flapper which was half way to being completely broken, the toilet had trouble flushing, linens and towels had blood stains, no pillow cases on the pillows, toilet paper holder was broken and off the wall and just placed on the shelf, the shower drain was held in place by duck tape, the television remote control didn’t work, a handle on the dresser was broken/missing, the ceiling portion above the bed had multiple sets of handprints, but the worst part must have been the super bright porch light which was set to a timer and stayed on all night shining through the glass door of the room which was adjacent to the bed that only had a make shift curtain placed across the door. We have been here a few times before and we’re contemplating on not returning on our last stay but unfortunately this will be our last time staying here. It seems that every year things look worse and worse.
Stayed 2 nights in Oct 2019
Response from Antler's Inn on 20 Oct 2019
I sincerely apologize for your bad experience with us. I will be sharing your review with all staff members and doing everything to rectify all the issues you have brought to our attention. I greatly appreciate that you took the time to write a review and make us aware of these issues and again I am so very sorry that you had an unpleasant experience.

4/10 Poor

Verified traveller

Property was good. Staff was friendly however there were many things that needed attention. When we first entered the cabin it smelled of ash from the fireplace. It should of been clean out. The heater didn’t work, missing coffee filter, no washcloth and one bath towel looked like an oversized hand towel. Floor was dirty, my husband’s Sox were filthy. They had a nice jacuzzi tub. However, the sides were very high and it was very hard to get in and out with no hand bar for people with bad knees
Stayed 2 nights in Sep 2019
Response from Antler's Inn on 20 Oct 2019
I apologize for you negative experience. Thank you for leaving a review so that we are aware of the problems you had. I will be doing everything I possibly can to fix these issues and try to prevent another bad experience for someone else.

8/10 Good

James

Travelled with group
Liked: Staff & service, room comfort
Nice convenient
Perfect location, nice restaurant and market near by, tweakers making noise all night for a garage sale in the cabin next to me
Stayed 3 nights in Aug 2019
Response from Antler's Inn on 22 Sept 2019
We apologize greatly for any disturbances you may have had the evening you were with us. We will begin instating a "quiet time" to try to prevent this from happening again. Thank you for making us aware of this problem.

6/10 Okay

Will, O.C., CA

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Cabin was run down, out-dated and somewhat dusty. Bed was hard but pillows were good. Shower was hot and in good working order. Staff were friendly.
Stayed 1 night in Aug 2019
Response from Antler's Inn on 22 Sept 2019
We are currently working on updating our facility, we apologize for any negative experience that you may have had and sincerely hope that we can prevent a bad experience again.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is in the process of being fixed up. The good parts were good, but the old and worn out parts were not inviting. It is good if all you want is a clean bed to sleep in and a working bathroom. There was a full kitchen, but nothing to work with. The closest we had to silverware was the plastic stir stick for the coffee! No cookware and only about a half dozen miss macthed dishes. When I asked the manager about getting some silverware, he said he had some plastic forks at his house. I ended up buying a box of plasticware at the convenience store. There was a basket of coffee packets, cream and sugars, but no coffee maker, only a one cup hot water maker, I guess to do the pour and drip method? Again, back to the convenience store. The balcony door from the bedroom would not only not lock, it wouldn't close or latch shut. I ended up putting the night stand in front of it. The fire pit area was right outside our cabin and thers was a bunch of guys out there the first night being very loud. There was no cut off quiet hour. There also was no written literature about the property, rules, map of the area or amenities, only the charges for missing towels. My neice was staying just around the corner at the Pine Rose cabins. If I had it to do over, that is where we would stay.
Stayed 2 nights in Aug 2019
Response from Antler's Inn on 22 Sept 2019
Unfortunately the health department does not allow us to provide kitchenware until we can provide a dish sanitizing machine. It is something we do plan on installing as soon as we can. We apologize greatly for the inconvenience this caused you. We will also be instating "quite time" to prevent any disturbances in the evening around the fire pit. We do have some literature and maps inside the office, but having those in the rooms is a great idea that we will try to start doing. Thank you very much for bringing these issues to our attention. We are always striving to improve and guest input is vital to that goal.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quiet place. Loved that it was separate lodge
Stayed 1 night in Aug 2019
Response from adam on 15 Aug 2019
ty very much look forward to seeing you again.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Beautiful setting but alot of confusion. Our tv remote control didn't work with our tv and the heater didn't work the first night and it was cold in the 40s. Adam was very nice and accommodating but he was spread thin with all the other cabins. It was after 10pm when he finally got back to us with the correct remote and my husband had to buy a firestarter log for $8.50 so we could be warm. For the price they charge I would expect better.
Stayed 2 nights in Jun 2019

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
Total Shock how bad this place is now. DO NOT STAY HERE. Front door wouldn't open, sticks. Walk in to the worst cigarette smell. Couches torn, stained, floors dirty, lights upstairs don't work, broken light bulb in halfway. Comforter in twin room dirty. Scariest thing is there was blood splatter on ceiling, towel rack & floor by the broken down jetted tub. We were in living room & some guy with a giant dog walks right into the cabin...wth!! There are permanent residents that live there, totally rude, yelling at all hours. The people that run the place seemed nice but, never cleaned or vacuumed up the broken glass upstairs like we asked. Avoid this place at all costs. Sad because we've stayed there before, couple years ago and was so nice.
Stayed 2 nights in Apr 2019
Response from Antler's Inn on 6 May 2019
I deeply apologize for your bad experience. There is no excuse for your stay being so unsatisfactory. I did look into the issues you reported and was told by the staff that the customers before you had been quite the problem. I appreciate you bringing these problems to our attention and will try to make sure that this experience is not replicated in the future. One thing I would like to address is the "blood" found in the bathroom. After talking to staff I learned that the clients before you had dyed their hair in the room and that is what you found. Again I am so sorry that you had this bad experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, awesome service!! Clean and very spacious will recommend and I will stay again
Stayed 1 night in Apr 2019
Response from Echo on 12 Apr 2019
Thank you! We're happy you had a nice stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My anniversary fell on a Thursday this year and the hubby and I decided to get away for the night. We decided a cabin would be great. I booked my cabin at the Antlers Inn before reading the comments and reviews on the property; which for the most part are pretty negitive. A little discouraged, we went anyways. After all, the price was awesome and we were only staying one night. And we are so happy we did. For starters we were allowed a 1pm check in which was great considering our short stay. Our cabin was very nice and extremely clean. Not to mention the staff was awesome. Letty checked us in and was great from beginning to end. Not only did she make check in a breeze, but she even preheated our cabin for us and brought us firewood after escorting us to our cabin. She also geanted us a late check out of 1pm. Adam rocks as well!! To our suprise it snowed and we were worried about weather conditions the next day. Adam went above and beyond by offering us chains to get down the hill AND even offered to follows us down the hill the next morning if needed. They both were really helpful by way of food delivery place in town and were overall very accommodating to me and my husband. My stay was very pleasant and i will be returning with my kids this summer.
Stayed 1 night in Mar 2019
Response from Echo on 22 Mar 2019
Thank you for the nice review! We're so glad you had a pleasant stay.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Antler's Inn on 8 May 2019
I would love to know the problems you experienced as I would like to prevent other guest from having a bad experience. We love our Inn and want all our guests to love it too.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
I called and asked about changing my reservation, and they told me there would be a large fee so I told them I didn't want to make any changes. The day of my reservation I called to check in and they said they had "lost my reservation". I asked if I would be given a refund and they said yes. Dozens of phone calls later, and working with Expedia too, they refused to give me a refund. So no hotel room, and I had to pay the entire bill. Very frustrating experience.
Stayed 4 nights in Dec 2018
Response from Antler's Inn on 6 May 2019
I'm sorry for any mix up that you had with us. Unfortunately I didn't personally deal with your reservation so I am not aware of the details. I know that we have a very strict cancellation policy, because we are a small business late cancellation hurt us greatly. However I would like to sincerely apologize for your negative experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, views, and management are amazing. needed another trash can and some napkins. overall, very good.
Stayed 2 nights in Feb 2019
Response from Eric on 15 Feb 2019
Thank you for staying with us. We appreciate your comments and as always we are striving to improve our facilities and see to the comfort of our guests. Come back and see us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It was right next to a restaurant and a liquor store and had adequate spacing. All good
Stayed 2 nights in Jan 2019
Response from Antlers Inn Resort on 29 Jan 2019
Glad you liked it ,see you soon have a great day!!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room and décor!!!! Highly recommend
Stayed 1 night in Jan 2019
Response from Antlers Inn on 19 Jan 2019
Thanks, we appreciate your feed back!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Dec 2018
Response from Echo on 18 Dec 2018
Thank you for the review.

8/10 Good

sangheon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Echo on 7 Dec 2018
Thank you for the review.