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Best Western Crystal Palace Hotel

4.0 star property
Travelers experience authentic Italian culture with personalized attention from multilingual staff at this centrally located Turin hotel

Choose dates to view prices

The Best Western Crystal Palace Hotel is steps from historic Piazza San Carlo and the Egyptian Museum Torino. Guests enjoy in-room WiFi, drinks at the bar, and proximity to Allianz Stadium. Visitors consistently praise the exceptionally helpful hotel staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is RM398
RM479 total
includes taxes & fees
15 Mar - 16 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, Multiple Beds

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Hairdryer
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in San Salvario, a neighbourhood in Turin, Best Western Crystal Palace Hotel is in a shopping district and near a metro station. Egyptian Museum and Turin Museum of Natural History are cultural highlights, and some of the area's attractions include Lingotto Fiere and Oval Lingotto. Looking to enjoy an event or a game? See what's going on at Stadio Olimpico Grande Torino or Allianz Stadium. Visit our Turin travel guide
Map
Via Nizza, 11, Turin, TO, 10125

What's nearby

  • Amazing😍
    Via Roma
    5 min walk - 0.4 km
  • Valentino Park featuring a garden
    Valentino Park
    9 min walk - 0.8 km
  • Valentino Castle featuring heritage elements
    Valentino Castle
    11 min walk - 0.9 km
  • Costera Acapulco
    Piazza San Carlo
    11 min walk - 1.0 km
  • Egyptian Museum Torino which includes interior views and heritage elements
    Egyptian Museum
    13 min walk - 1.1 km

Getting around

  • Turin (TPY-Porta Nuova Rail Station)
    3 min walk
  • Porta Nuova Station
    4 min walk
  • Turin International Airport (TRN)
    32 min drive

Restaurants

  • Old Wild West
    3 min walk
  • 1870 Huntsman Pub
    3 min walk
  • Mignon
    2 min walk
  • Petit Baladin
    3 min walk
  • Isola
    2 min walk

About this property

Best Western Crystal Palace Hotel

Upscale hotel near Via Roma
Located close to Egyptian Museum, Best Western Crystal Palace Hotel provides dry cleaning/laundry services, a bar and a health club. Free in-room WiFi and a 24-hour business centre are available to all guests.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, a lift and a TV in reception
  • Luggage storage, a 24-hour front desk and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 60 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with bidets and free toiletries
  • 30-inch TVs with premium channels
  • Wardrobes/cupboards, travel cots and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • Uncovered parking on site (EUR 25 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (70 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.70 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Uncovered self-parking fee: EUR 25 per night
  • Nearby parking fee: EUR 25 per day (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Crystal Torino
Mercure Palace
Mercure Torino Crystal Palace
Mercure Torino Crystal Palace Hotel
Mercure Torino Crystal Palace Hotel Turin
Mercure Torino Crystal Palace Turin
Torino Palace
Mercure Hotel Turin
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Turin
Best Western Crystal Palace
Best Crystal Hotel Turin
Best Western Crystal Palace Hotel Hotel
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Hotel Hotel Turin

Frequently asked questions

Is Best Western Crystal Palace Hotel pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at Best Western Crystal Palace Hotel?

As of 8 Mar 2026, prices found for a 1-night stay for 2 adults at Best Western Crystal Palace Hotel on 15 Mar 2026 start from RM398, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Crystal Palace Hotel?

Self-parking is available for EUR 25 per night.

What time is check-in at Best Western Crystal Palace Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Best Western Crystal Palace Hotel?

Checkout is at noon.

Where is Best Western Crystal Palace Hotel located?

Located in San Salvario, this hotel is within a 15-minute walk of Via Roma and Egyptian Museum. Monumento a Edmondo de Amicis and Rinascente are also within 10 minutes. Porta Nuova Station and Turin (TPY-Porta Nuova Rail Station) are within a 5-minute walk.

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Reviews

Best Western Crystal Palace Hotel Reviews

8.6

Excellent

9.0

Cleanliness

7.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 311 out of 710 reviews
Rating 8 - Good. 305 out of 710 reviews
Rating 6 - Okay. 77 out of 710 reviews
Rating 4 - Poor. 9 out of 710 reviews
Rating 2 - Terrible. 8 out of 710 reviews

Reviews

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Great location nice clean hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and place to stay despite the noise and litter outside. Staff were super courteous and helpful, room was clean and cost extremely reasonable!
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (right across the road from Porta Nuova train station. Easy walking distance to places of interest, bars, cafes, restaurants an a daily open air food market.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ana

Liked: Property conditions & facilities, room comfort
Excellent location, very clean, good breakfast, very good customer service
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in great location near porta nuova train station and the receptionist are very helpfull
Stayed 2 nights in Feb 2025

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, right by the train station, friendly staff, very clean. Top notch European hotel!!
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Conveniently located.
Stayed 1 night in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to Centre
Stayed 1 night in Aug 2024

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was perfect for my family of four. Had good options for shopping and restaurants, walking distance.
Stayed 1 night in Jun 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We had 2 queen beds and a balcony. Our room was gorgeous. High ceilings, balcony, very large bathroom. So comfortable here. All staff at the front desk were helpful and friendly. We were able to store our luggage after check out. This is an amazing location literally a walk across the street to Porta Nuova. So convenient, with easy walking to everything. Such great restaurants in the area. We loved our time in Torino. Thank you so much.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel situated at the train station

If you're way in and out of Torino is by train, then you can't possibly be situated any closer to the station, which is very convenient. The train station is well situated in town, just at the southern tip of most of the interesting neighborhoods to visit, so you're not compromising location too much by being so close to the station. Hotel is nice, good rooms, good air conditioning. At night, the area just immediately around the hotel isn't the nicest, but it's fine and it takes just a minute to get away from there.
Stayed 1 night in Aug 2023

10/10 Excellent

Raful E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff was outstanding, very clean. my rooms wi-fi was pretty much not existent since i was the last room of the hallway(314) which was a real bummer. other than that some shady characters like to hang out within the street of the hotel next to the terminal, but had 0 issues.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly staff. Breakfast was varied with good food. Conveniently located next to Porta Nuova station. Unfortunately the sound insulation between the rooms isn’t very good. I was woken up each morning at 4:45 by the next room having a bath. The area around the hotel is quite unpleasant at night, such that you don’t want to go out. Groups of men hanging around drinking/doing drugs.
Stayed 3 nights in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and extremely hospitable, both at reception and at breakfast. The hotel is conveniently located outside Turin Porta Nuova station. Lots of retaurants and shops within walking distance. There are some loud groups and homeless people that hang around 'the columns' to the right side of the hotel entrance. Otherwise it is a pretty safe part of town. The rooms are clean and spacious including bathroom. Hig bathroom but strangely small shower stall. There is also a balcony. The towel heating racks are fantastic. I liked the breakfast buffet too, it was just right and really good price. They let our child eat for free. My first time with a Best Western chain and I am very impressed. I will definitely stay with them again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable room and staff was really courteous
Stayed 1 night in Dec 2025

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to stay
Stayed 2 nights in Jun 2025

8/10 Good

franco

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025

8/10 Good

TAIZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient for train trip.
Stayed 1 night in Jul 2025

8/10 Good

Felino

Liked: Cleanliness, property conditions & facilities
Near the train station
Stayed 2 nights in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 2 nights in Mar 2024

8/10 Good

VIVIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with American Standards
Stayed 3 nights in May 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
First in Turin and this hotel checked all the boxes for an enjoyable stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious room, close to the train station.
Stayed 1 night in Jul 2022

8/10 Good

KERIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for being close to the railway station and walkable to central downtown Turin.

8/10 Good

STANKO

Liked: Cleanliness, staff & service, amenities
MOre security in via Nizza!
Stayed 2 nights in Feb 2025