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Reviews of Siegel Select Tucson

2 out of 5
Siegel Select Tucson
4800 S Butterfield Dr, Tucson, AZ

Reviews

5.6
Rating 10 - Excellent. 88 out of 690 reviews" "
Rating 8 - Good. 153 out of 690 reviews" "
Rating 6 - Okay. 157 out of 690 reviews" "
Rating 4 - Poor. 110 out of 690 reviews" "
Rating 2 - Terrible. 182 out of 690 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literal drug deals taking place in nextdoor room. I used the key fob to lock my vehicle and the guy immediately opened his door thinking he had another customer. I watched him complete several parking lot transactions while waiting for my dog to pee. The facility is fine. Front desk manager is awesome. But the clientele...not so much.
Stayed 1 night in Jun 2022
Response from Management on 16 Jun 2022
Thank you for your feedback. We will look in to this.

4/10 Poor

Liwei, Sunnyvale

Disliked: Staff & service, amenities, property conditions & facilities
Service is limited
Stayed 1 night in Jun 2022
Response from Management on 13 Jun 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Management on 6 Jun 2022
Thank you so much for the positive feed back, we really appreciate it!

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Management on 24 May 2022
Thanks for your feedback.

10/10 Excellent

Quang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Management on 9 May 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aiden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice during check in and when I asked if I could stay a few more hours after the checkout time, they were very polite in being able to accommodate that
Stayed 1 night in Apr 2022
Response from Management on 29 Apr 2022
Hello, Thanks for your feedback.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay, room was clean and spacious. Only down side was No ice machine. Definitely would recommend this property.
Stayed 2 nights in Mar 2022
Response from Management on 22 Mar 2022
Thanks for your feedback.

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road construction directly in front of property was incredibly loud. Property appears to have been recently remodeled and is in decent shape. Lots of shady people hanging around, though.
Stayed 1 night in Mar 2022
Response from Management on 18 Mar 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephen, Flagstaff

Liked: Cleanliness, amenities, property conditions & facilities
large room and full size refrigerator... clean and fresh
Stayed 4 nights in Feb 2022
Response from Management on 21 Feb 2022
Thanks for staying with us. Safe travels.

6/10 Okay

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Just okay for the price.
Our stay was okay. We had asked for early check in, and never received that which was disappointing to say the least, and it was challenging to get service at the front desk and seemingly no one was tending to the phone even during office hours. The parking lot area was kind of dirty-seemed like there was some homeless people living near the dumpsters. The walls were pretty thin so you could hear a lot of what was going on around you, especially doors slamming. Our shower was broken so getting hot water was challenging. Even though it had a kitchen there was not pots/pans/ or anything at all in there so we couldn’t use the kitchen at all unfortunately, unless we would have packed our own kitchen supplies-which wouldn’t have been feasible.
Stayed 3 nights in Feb 2022
Response from Management on 14 Feb 2022
Thanks for your feedback.

2/10 Terrible

Apex

Business traveller
Liked: Staff & service
Ok 4 the money nothing exciting about the place
Takes too long to receive my money back it should be available within 24 hours banks say they dont hold it. They need a credit card processor and bank that returns the money faster. No bed bugs or roaches in the room i stayed in.
Stayed 1 night in Feb 2022
Response from Management on 12 Feb 2022
Thanks for your feedback.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is fine, but I had 2 issues: I had a heck of a time connecting to the WIFI and secondly, there was a small dog in a room next to mine. It barked for hours. I eventually fell asleep but I was not very fresh when I woke up. I had a pickleball competition in the morning. Needless to say that I did not do very well.
Stayed 1 night in Feb 2022
Response from Management on 7 Feb 2022
Thanks for staying with us. We appreciate your feedback

8/10 Good

John

Stayed 3 nights in Feb 2022

6/10 Okay

Wade

Stayed 6 nights in Jan 2022

2/10 Terrible

Maria

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never gonna make another reservation at these hotel.. they said they canceles and i was there already.. with my kids.. couldnt find another that night and i had to stay on my car
Stayed 2 nights in Jan 2022
Response from Management on 27 Jan 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JESSE WEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Management on 27 Dec 2021
Thank you for your feedback.

6/10 Okay

Paul

Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2021
Response from Management on 7 Nov 2021
Thanks for your feedback

4/10 Poor

David

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2021
Response from Management on 11 Oct 2021
Thanks for your feedback.

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Management on 6 Oct 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
Despite pre-paying my stay, the remainder of my stay was cancelled. The room got booked again, so the property got paid double for the room. They said that I would need to contact the third party site for a refund, but when I tried calling the property multiple times to get the approval for my refund, they never answered there phone making it impossible for me to get a refund.
Stayed 3 nights in Aug 2021
Response from Manager on 20 Aug 2021
Hello, I do apologize for the inconvenience but we have a 48-hr cancellation policy here at our property. If cancelled on the day of arrival, you will be charged a no-show fee for the first night.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Stayed 1 night in Jul 2021
Response from Manager on 22 Jul 2021
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
first the hotel is in the worse area of Tucson. scary area and ghetto. The rooms smelled like cigarettes even though there's no smoking. there was trash left outside the room and around the hotel. a crazy person came to the hotel at 1 am screaming looking for someone, it woke everyone up. but the hotel didn't have security to put a stop to it. expensive for the conditions
Stayed 1 night in Jun 2021
Response from Manager on 5 Jul 2021
Hello, I am truly sorry that your stay was not a good one. I will investigate this situation. Again, I am sorry.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Basic
This hotel is very basic. Nothing fancy. I am a missionary, so I am used to staying in this type of hotel. It was nice having the kitchenette. Downside, NO kitchen supplies: dishes, utensils, glasses, cups etc. Went to Dollar store to buy disposable items to use.
Stayed 7 nights in Jun 2021
Response from Manager on 5 Jul 2021
Thank you for your feedback.

8/10 Good

Vickie

Disliked: Staff & service
Stayed 5 nights in Jun 2021
Response from Manager on 16 Jun 2021
Thank you for your feedback.

8/10 Good

Maria-Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Andrew on 31 May 2021
Thank you for your feedback! Safe travels.

8/10 Good

Kiersten

Liked: Staff & service
Stayed 6 nights in May 2021
Response from Andrew G. (General Manager) on 24 May 2021
Thank you for staying with us. Safe travels!

8/10 Good

Sonia

Liked: Staff & service
Amazing
It was a very good deal for what the room came with. They have little kitchens, a microwave, a full size refrigerator, a stove top, sink, and cabinet space. We paid 50 bucks/ night which for five dollars more, we stayed at motel 6 at 1010 S freeway and w didn't get a fridge or a microwave even so definitely was a damn good deal. The only downside or dislike i had in the slightest was that we were put right next to the office, like shared a wall with the office lol. Although we stick to ourselves and aren't worried about getting caught up, it was still a little frustrating to be right there. All in all though, great experience
Stayed 2 nights in Apr 2021
Response from Andrew on 3 May 2021
Thank you for your feedback!

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2021
Response from Management on 10 May 2021
Thanks for staying with us!

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021
Response from Management on 23 Apr 2021
Thanks for staying with us!

2/10 Terrible

Jacob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Manager on 12 Apr 2021
Thanks for your feedback.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
Not good. Bad costumer service. The hotel has a super 8 motel 6 feeling but with horrible costumer service. Room didn’t feel like they were disaffected and with this covid. That’s important, we left and got another hotel. That’s how bad it was
Stayed 1 night in Mar 2021
Response from Manager on 1 Apr 2021
Thanks for your feedback.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to I 10. It made commuting to Sierra Vista and Marana easy.
Stayed 7 nights in Mar 2021
Response from Andrew G. (General Manager) on 17 Mar 2021
Thank you for staying with us. I appreciate your feedback!

2/10 Terrible

Misti, Arizona

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very very dirty and old. Pretty gross to be honest.
Stayed 1 night in Sep 2020
Response from Andrew G. (General Manager) on 24 Sept 2020
Thank you for staying with us at Siegel Select Tucson We would like to sincerely apologize about any issues you might have faced in the hotel. We're sorry that you were unhappy and we will work hard to fix the issues you've experienced. I would like to invite you back so we can have the chance to serve you better.

2/10 Terrible

Verified traveller

Stayed 14 nights in Aug 2020
Response from Management on 9 Sept 2020
Thanks for staying with us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!!
Worst place I’ve ever stayed. Decided to throw me out 3 days early when I pre-paid for 5 nights. Disgusting place, disgusting clientele and the BIG, OBESE Manager needs to learn a few things about customer service. Still waiting on my $100 deposit since I went back and cleaned the filthy place impeccably in order to get some money back....
Stayed 5 nights in Jul 2020
Response from Manager on 3 Aug 2020
We will address this directly.

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trashy place not a kid friendly environment
Stayed 4 nights in Jun 2020
Response from Management on 29 Jun 2020
Thanks for staying with us!

10/10 Excellent

Jc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, nice rooms, quite and security waking around at night
Stayed 2 nights in May 2020
Response from Alonso on 12 May 2020
Thank you for your kind review. We look forward to serving your lodging needs in the near future

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Ok, but I would not go there again
I would not go there again. Everyone was nice, but the general atmosphere was not good. The room was adequate but not overly comfortable. The bathroom needed attention. I got a rash on my face from whatever they used to launder the linens.Free wi-fi was ok, not great. Indigents hanging around the facilities.This location is very close to the Gospel Rescue Mission which lends itself to may "passersby".
Stayed 3 nights in Apr 2020
Response from Management on 7 May 2020
Thanks for staying with us!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Management on 7 May 2020
Thanks for staying with us!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Management on 7 May 2020
Thanks for staying with us!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Management on 5 Apr 2020
Thanks for staying with us!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Management on 5 Apr 2020
Thanks for staying with us!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no amenities, didn’t get room paid for, noisy, shower plugged up so backed up while taking one, pictures aren’t the reality of the place, we spent one night and changed hotels
Stayed 6 nights in Mar 2020
Response from manager on 15 Mar 2020
My sincere apologies for your bad experience. Please let me know what room and when was your stay so that we can make sure it does not happen again Sincerely, Management

8/10 Good

ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from manager on 13 Mar 2020
Thank you for your kind review. We look forward to serving your future lodging needs. Cordially, Management

6/10 Okay

Madi, San Diego

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Room background was orange so it looked really nice
Stayed 3 nights in Jan 2020
Response from alonso on 20 Jan 2020
Thank you for your kind review. Looking forward to serving you again

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home
Great peaceful
Stayed 1 night in Jan 2020
Response from Management on 17 Jan 2020
Thanks for staying with us!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Management on 25 Dec 2019
Thanks for staying with us!

2/10 Terrible

Isabelle, San Diego, CA

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
We showed up late, not realizing they dont do late check-in, after driving through the night and just needed somewhere to rest our head. We were then informed by the emergency phone number that "we don't do late check-in and our office will be open at 9am" Have called numerous times to make sure I am not charged for this stay and they NEVER answer the phone. Do not recommend if you need somewhere convenient to stay as it needs to be on their time.
Stayed 1 night in Dec 2019
Response from Management on 25 Dec 2019
Thanks for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, modern style. The property manager was pleasant, informative, and quick to process the check-in.
Stayed 3 nights in Dec 2019
Response from Management on 25 Dec 2019
Thanks for staying with us!