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Reviews of Best Western InnSuites Tucson Foothills Hotel & Suites

2.5 out of 5
Best Western InnSuites Tucson Foothills Hotel & Suites
6201 N Oracle Rd, Tucson, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1098 reviews" "
Rating 8 - Good. 328 out of 1098 reviews" "
Rating 6 - Okay. 139 out of 1098 reviews" "
Rating 4 - Poor. 76 out of 1098 reviews" "
Rating 2 - Terrible. 57 out of 1098 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveller
Liked: Staff & service
Typical average hotel room. Not bad but not great but for the cost I can’t complain
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 May 2024
Thank you for your review. We are always working on improving our property and hope that you enjoy your stay more in the future.

10/10 Excellent

Franklin J.

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Office Manager on 15 May 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

Gerald, Sun City West

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and dining was very nice. The rooms could use some updating.
Stayed 1 night in May 2024
Response from Front Office Manager on 14 May 2024
Thank you for your review. We are in the process of updating our rooms, with just over 60% completed. We hope to see you again in the future so that you can see the improvements for yourself.

10/10 Excellent

Marcella, Rock Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seems older and you can see the age. That being said, seems decently maintained. Jetted tub worked well, but the bubble adjustments didn't work. Staff was great and friendly. Breakfast was very good.
Stayed 2 nights in May 2024
Response from Front Office Supervisor on 12 May 2024
Thank you for your stellar review! We hope to see you again in the future!

10/10 Excellent

Timothy

Travelled with partner
Liked: Amenities
Would come back again
Stayed 1 night in May 2024
Response from Front Office Manager on 10 May 2024
Thank you for you review and compliment. We look forward to seeing you again in the future.

10/10 Excellent

Andrea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room
Stayed 4 nights in May 2024
Response from Front Office Supervisor on 12 May 2024
Thank you for your great review! We hope to see you again in the future!

10/10 Excellent

Robert J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good price
Stayed 1 night in May 2024
Response from Front Office Manager on 8 May 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to my destinations
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 6 May 2024
Thank you for your great review! We hope to see you again in the future.

10/10 Excellent

Rebecca, Wolfforth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice! But the breakfast wasn’t that good n not enough tables to set on
Stayed 1 night in May 2024
Response from Front Office Supervisor on 5 May 2024
Thank you for your stellar review! I apologize that the breakfast did not meet your expectations. We hope you will stay with us again in the future.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager on 3 May 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 30 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place very clean bed had a rail sticking out of bed frame with was dangerous hit my leg on it but other than that great place I will definitely stay there again for sure definitely 4.5 stars
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 27 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest Best Western I've ever been to. 4 star feel to it..
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 24 Apr 2024
Thank you for your glowing review. We look forward to seeing you again in the future.

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and very clean. The beds were very comfortable. Breakfast was ample, way more than I usually eat and always refilled when something was running out. The best part was that we could bring our dog! I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 23 Apr 2024
Thank you for your review. We are happy to hear that you enjoyed our property and the daily breakfast. We hope to see you, and your pup again in the future.

10/10 Excellent

Donald L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
courteous staff and very convenient.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 22 Apr 2024
Thank you for your stellar review! We hope to see you again in the future.

8/10 Good

Wang

Stayed 1 night in Apr 2024
Response from Front Office Manager on 11 May 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth in and out
Stayed 1 night in Apr 2024
Response from Front Office Manager on 20 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is small but clean The cafe is clean and the staff running it very busy but friendly and sociable One lady in perticular a moving dynamo Enjoyable stay and reasonably priced great location for our needs
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 20 Apr 2024
Thank you for your review and mention of staff. We look forward to seeing you again in the future.

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean comfortable rooms. Friendly service. Had to ask for a roll of toilet paper though. That would have been catastrophic being stranded with no extra roll. Otherwise so far so good.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 20 Apr 2024
Thank you for your review. Our 24hr Front Desk is happy to assist our guests at any time.

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised! The facilities and amenities were a great value based on the price point.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 19 Apr 2024
Thank you for your review. We are thrilled that you enjoyed our property and amenities and look forward to seeing you again in the future.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff was friendly and the room was clean.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 20 Apr 2024
Thank you for your review and mention of staff. We look forward to seeing you again in the future.

10/10 Excellent

Alejandro

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
You have to be aware that the property is not new, but the prices aré good enough to compensate that. Good breakfast.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 19 Apr 2024
Thank you for your review. We are in the process of updating our rooms, with just over 50% completed and more to be done in April. We hope to see you again in the future.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The tilework around the restarant was in poor condition
Stayed 1 night in Apr 2024
Response from Front Office Manager on 19 Apr 2024
Thank you for your review and feedback. We are getting quotes to have all of the tiles around property redone. We hope to see you again in the future.

8/10 Good

Leonil-Tita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 15 Apr 2024
Thank you for your wonderful review! We hope you'll consider staying with us again in the future!

6/10 Okay

Denise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great except bed on the hard side
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for your review. We're sorry to hear that you did not enjoy the firmness of our beds and hope to see you again in the future.

10/10 Excellent

Jody, GRANDE PRAIRIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was AMAZING!!
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for your review. We're glad that you enjoyed your bed and we look forward to seeing you again in the future.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

4/10 Poor

Don

Disliked: Cleanliness, amenities, property conditions & facilities
The reviews did not match the condition of the property. Felt somewhat unsafe in general. Priced way too high for the condition. Would have gone somewhere else but had paid in full. Cleanliness & condition of room was poor.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for your review. We apologize that your stay did not meet expectations and hope that you brought your concerns to staff so that we could have had the chance to address any issues you may have encountered. We hope to see you again in the future.

6/10 Okay

Charles, Golden

Travelled with group
Liked: Staff & service
The room could use some maintenance, it was acceptable, but in rough condition, flooring was worn out, could use a coat of paint, new doors, generally dated. Free breakfast was on the low end of the scale. Liked that the motel was close to "The Loop" bike trail, that was convenient.
Stayed 2 nights in Mar 2024
Response from Jace on 9 Apr 2024
Thank you for your thoughts

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price,
Stayed 1 night in Apr 2024
Response from Jace on 9 Apr 2024
Thank you

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jace on 9 Apr 2024
Thanks

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no parking near the room
Stayed 1 night in Apr 2024
Response from Front Office Manager on 3 Apr 2024
Thank you for your review. We apologize for that you could not find close parking. Depending on what time you are arriving, parking right next to your room may prove challenging, especially on busy days. We hope to see you again in the future.

10/10 Excellent

Jerry, Bullhead City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024
Response from Front Office Manager on 3 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

2/10 Terrible

kevin

Stayed 5 nights in Mar 2024
Response from Front Office Supervisor on 22 Apr 2024
Thank you for taking the time to leave a review. I sincerely apologize that you were dissatisfied with your stay. I hope that you reported any issues to the front desk so we had an opportunity to fix it for you. I hope that you will consider staying with us again so we have another opportunity to provide you with a superior experience.

6/10 Okay

Sherrian

Travelled with group
Disliked: Amenities, property conditions & facilities
For being told it was in a certain area in Tucson I thought it was going to be a lot better place than it was. Would not stay in that area again. Picture of the place on line and in book was not the same.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on 2 Apr 2024
Thank you for your review and honest feedback. We use this information to make improvements and we value your time. I apologize that your stay did not meet expectations. We hope you will return again in the future as we are always striving to improve the guest experience

10/10 Excellent

Nicole

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this property and will continue to come back when I’m in Tucson. The staff is kind, efficient, and professional. That’s including the landscapers and the housekeeping team! The swimming pool! very shallow-> 9ft deep so I can plunge in. Also- it was still being heated this March’24 because the weather was unusually cold. It is louder because of the luggage that rolls over the tile walkways- it can be annoying when you’re trying to sleep. A runner across those areas would be great. Overall- awesome place. Interesting, people stay there traveling through from everywhere. Great place.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 29 Mar 2024
Thank you for your wonderful and detailed review. We are thrilled that you enjoyed your time with us and our endearing staff. We look forward to your return in the future.

10/10 Excellent

Jacque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 29 Mar 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities
No elevator- outside stairs - had rain some water puddles but all went well!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

joseph, redlands

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! My family and I liked our stay here. We enjoyed the complimentary breakfast in the morning, happy hour in the evening. The pool and jacuzzi were clean, as well as the rooms and the beds were comfortable.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on 25 Mar 2024
Thank you for your stellar review! We're very happy to hear you enjoyed your stay and the accommodations we offer. We hope to see you again in the future!

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Front Office Supervisor on 25 Mar 2024
Thank you for your wonderful review! We hope to see you again in the future!

4/10 Poor

Pamela

Travelled with partner
Liked: Staff & service
Very old and small compared to other Best Westerns. Room door numbers need to be changed, you CAN NOT SEE the numbers. Breakfast was great, except that you had to stand and eat. The people at the front counter were gracious, and very happy to help you
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 25 Mar 2024
We sincerely apologize that your stay did not meet your expectations. We use this feedback to implement changes to provide a better experience for future guests. Thank you for taking the time to leave an honest and detailed review. We hope you will consider staying with us again in the future, as we are always striving to improve the guest experience.

10/10 Excellent

Andy Eunho

Stayed 1 night in Mar 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people at the front desk for check-in and check-out. Safe area, and convenient for shopping/dining.
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on 2 Apr 2024
Thank you for your stellar review! We hope to see you again in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 22 Mar 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Need more handicap parking spaces and placed throughout the parking spaces.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 21 Mar 2024
Thank you for your review. We do have handicap parking available on all sides of our property. Considering that we only have two ADA rooms, and they are next to each other, this feels sufficient. We are available for luggage assistance if that would help in future.

8/10 Good

Dan

Liked: Staff & service, property conditions & facilities
Was a bit dated but was fine. Clean and good customer service. The little restaurant /bar was great.
Stayed 7 nights in Mar 2024
Response from Front Office Manager on 21 Mar 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Thank you for your review. We look forward to seeing you again in the future.

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Convenient pool and hot tub, friendly and helpful staff,comfortable bed and furnishing
Stayed 8 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Thank you for your review. We hope to see you again in the future.