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Reviews of Hilton Tucson East

3.5 out of 5
Hilton Tucson East
7600 E Broadway Blvd, Tucson, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1009 reviews" "
Rating 8 - Good. 226 out of 1009 reviews" "
Rating 6 - Okay. 96 out of 1009 reviews" "
Rating 4 - Poor. 61 out of 1009 reviews" "
Rating 2 - Terrible. 45 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

chunya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space.
Stayed 1 night in May 2024
Response from Kate on 18 May 2024
Thank you for staying with us, Chunya!

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Great very well maintained operation
Stayed 1 night in May 2024
Response from Aubrey on 18 May 2024
Thankj you for staying with us, Steve!

8/10 Good

Dylan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed here almost exclusively for the hot tub and pool, of which they closed without any notice.
Stayed 2 nights in May 2024
Response from Kate on 18 May 2024
Thank you for your feedback, Dylan. We apologize for the inconvenient pool closure during your stay and hope you will return in the future to let us make it right.

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from Kate on 18 May 2024
Thank you for staying with us, Monica. We're sorry to read that you did not enjoy your recent stay and hope to make it right in the future.

10/10 Excellent

stella ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nice rooms;very,clean. Didn't like the very small bathroom. My husband is handicapped & it was difficult for him to get around in the bathroom. Also, the doors to all the rooms slamming when closing.
Stayed 6 nights in Apr 2024
Response from Katherine on 13 May 2024
Thank you for staying with us, Stella Ann! We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Robert

Travelled with family
Very nice property with nice employees
Stayed 1 night in May 2024
Response from Kate on 10 May 2024
Thank you for your feedback, Robert! We look forward to welcoming you back in the future.

2/10 Terrible

Adonis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Hotel is too old and the bathroom too small, the room smell not good that isn’t quality-price
Stayed 1 night in May 2024
Response from Kate on 7 May 2024
We're very sorry to read that you did not enjoy your recent stay, Adonis, and hope you will return to give us another chance in the future.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in May 2024
Response from Kate on 7 May 2024
Thank you for your feedback, Richard!

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator not cold enough. Has ice on the coils. Needs to be defrosted.
Stayed 1 night in May 2024
Response from Kate on 6 May 2024
Thank you for your feedback, Mark. We appreciate you letting us know about the issue in your room and apologize for the inconvenience. We hope to welcome you back in the future.

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience beds were comfortable.
Stayed 1 night in Apr 2024
Response from Marissa on 6 May 2024
Thank you for staying with us, Armando!

4/10 Poor

Robert Alexander

Well the toilet didn’t flush properly, and even after the engineer looked at it, I had to keep pulling the lid off the toilet and manually flushing it myself. My front door also didn’t close properly. One usually expects a sore to close all the way when you swing the door close-A house keeper actually closed it a couple times. I found no joy sticking my hand in a toilet so it would flush after a couple of tries. Outside of the great vistas and good food, the room was a disappointment.
Stayed 3 nights in Apr 2024
Response from Kate on 6 May 2024
Thank you for your feedback, Robert. We apologize for the room issues you experienced and will be reviewing your comments with our Facilities team. We hope you will give us another chance in the future to make it right.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was frustrating that none of the ice makers on the floors were working. Required to go to the bar to get ice or front desk. Otherwise the hotel is really nice and the pool is very pretty and great for enjoying the beautiful days.
Stayed 2 nights in Apr 2024
Response from Kate on 2 May 2024
Thank you for your feedback, Deborah. We're pleased to read that you enjoyed your stay with us but do apologize for that inconvenient ice machine issue. We will be reviewing your comments with our Facilities team. We hope to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kate on 2 May 2024
Thank you for staying with us, John!

8/10 Good

Dennis, Midlothian

Travelled with partner
Liked: Staff & service, amenities
The property is in dyer need of interior capital improvements, and specifically the guest room bathrooms. While rooms are clean, carpeted hallways were filthy days on end until I complained. Then staff would vacuum outside our room door (hallway) every evening at 8pm for the remaining days of our stay.
Stayed 3 nights in Apr 2024
Response from Aubrey on 2 May 2024
Thank you for your feedback, Dennis. We are sorry to read that you did not fully enjoy your recent stay and will be reviewing your feedback with our Housekeeping Team. We hope you will stay with us again in the future.

6/10 Okay

Nichole

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Aubrey on 2 May 2024
Thank you for staying with us, Nichole.

4/10 Poor

Joseph A

Travelled with family
The stay was okay. What I did not like was the $50 parking fee per night for just open lot parking. The room deal rate was good but once you factor the parking fee and no free breakfast, I should have booked a different hotel. I think Hilton could do better and be more transparent in how they offer the price deal so customers can evaluate the true cost of their deals easier compared to other hotel offers.
Stayed 1 night in Apr 2024
Response from Kate on 24 Apr 2024
Hi Joseph - we're sorry to read that you did not enjoy your recent stay. Our Parking Fee is 10 per night. If you are seeing a discrepant amount on your receipt, please reach out to us directly.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where very please with the accomidations, staff and room.
Stayed 2 nights in Apr 2024
Response from Kate on 24 Apr 2024
Thank you for staying with us, Kevin!

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room
Stayed 1 night in Apr 2024
Response from Kate on 22 Apr 2024
Thank you for staying with us, Tracey!

4/10 Poor

Roberto

Stayed 1 night in Apr 2024
Response from Kate on 18 May 2024
Thank you for saying with us, Roberto. We're sorry to read that you did not enjoy your recent stay and hope to make it right in the future.

8/10 Good

stephen A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good. staff was helpful and friendly
Stayed 4 nights in Apr 2024
Response from Aubrey on 21 Apr 2024
Thank you for staying with us, Stephen!

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from Kate on 6 May 2024
Thank you for staying with us, Edward!

8/10 Good

Dwight

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Kate on 15 Apr 2024
Thank you for staying with us, Dwight!

8/10 Good

Pamela

Stayed 3 nights in Apr 2024
Response from Marissa on 6 May 2024
Thank you for staying with us, Pamela.

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason not a 5 star overall was due to the hidden charges. It said pet friendly didn't mention $100 norefundable pet deposit. Eventually found the mention buried deep on site should be upfront by pet friendly statement.
Stayed 1 night in Apr 2024
Response from Kate on 15 Apr 2024
Thank you for your feedback, Michael. We will review our listing for that Pet Fee information!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Aubrey on 15 Apr 2024
Thank you for staying with us, Nancy!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
clean convenient friendly
Stayed 2 nights in Apr 2024
Response from Marissa on 15 Apr 2024
Thank you for staying with us, Colleen!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Dining options and available times to eat are limited. Also, the hotel charges $10 for parking in a lot that is open / accessible to the public with no security. So why the $10 charge???
Stayed 4 nights in Apr 2024
Response from Marissa on 15 Apr 2024
Thank you for your feedback, Michael. We have security patrolling our property overnight. We hope you will give us another chance in the future and stay with us again.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I arrived my allocated room absolutely stank of stale smoke- despite it being non-smoking. I asked to be moved to a different room I was initially told that there were no rooms available. When I said that I would be cancelling my stay and moving to a different hotel, suddenly one became available… The new room smelled quite normal, although it was a little rough around the edges. The rust in the bath around the plug hill was not a great look. The breakfast buffet was typically American, tons of sugary carbs, bread the thickness of door wedges… a toaster that required several passes before the bread was even vaguely toasted and lukewarm ‘hot’ food, with only cold plates to put it on. For a Hilton, I wasn’t impressed, I wont stay there again.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marissa on 9 Apr 2024
We're sorry to read that you did not enjoy your recent stay, Jorge, and hope that you will give us another chance in the future to make it right. Thank you for your feedback.

10/10 Excellent

Melvin

Stayed 2 nights in Apr 2024
Response from Katherine on 1 May 2024
Thank you for staying with us, Melvin!

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Aubrey on 2 May 2024
Thank you for staying with us, William!

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very few lounge chairs at pool. No recycle in room. No happy hour at bar. Clean. Nice staff. Good location and pool size. Rooms a bit dated but clean. Bed was comfortable. Good on site food options
Response from Kate on 8 Apr 2024
Thank you for your feedback, Larry! We hope to welcome you back to our property again in the future!

8/10 Good

Jia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean hotel but I didn't like that my room I reserved was given to someone else therefore I had to stay in another room.
Stayed 1 night in Apr 2024
Response from Marissa on 8 Apr 2024
Thank you for your feedback, Jia. We hope you will return to our property in the future and give us another chance to provide a 10/10 stay.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our toilet overflowed and although maintenance fixed it so that it was workable it still was having problems with the tank refilling frequently indicating an unresolved issue. Also the air conditioner made a loud popping noise while in use.
Stayed 4 nights in Mar 2024
Response from Kate on 2 Apr 2024
Thank you for your feedback, Linda. We apologize for those issues in your room and appreciate you letting us know. We hope to welcome you back in the future to make it right!

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Kate on 21 Apr 2024
Thank you for staying with us, Sandra!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Andy at checkin was fabulous - I did call about the handle on the shower but never got fixed
Stayed 2 nights in Mar 2024
Response from Kate on 31 Mar 2024
Thank you for staying with us, Theresa! We look forward to welcoming you back to our property in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marissa on 31 Mar 2024
Thank you for staying with us, David! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aubrey on 31 Mar 2024
Thank you for staying with us, Nicole! We look forward to welcoming you back to our property in the future!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
A very proper hotel to stay in. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Kate on 31 Mar 2024
Thank you for staying with us, Carl! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Wieslawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kate on 31 Mar 2024
Thank you for staying with us! We look forward to welcoming you back to our property in the future!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
very good food nearby
Stayed 3 nights in Mar 2024
Response from Kate on 27 Mar 2024
Thank you for staying with us, Christopher!

10/10 Excellent

brady, thatcher

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kate on 27 Mar 2024
Thank you for staying with us, Brady!

8/10 Good

Petra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Restaurant is great, pool and jacuzzi lovely and peaceful!
Stayed 4 nights in Mar 2024
Response from Kate on 27 Mar 2024
Thank you for staying with us, Petra!

10/10 Excellent

Marilyn

Stayed 3 nights in Mar 2024
Response from Kate on 15 Apr 2024
Thank you for staying with us, Marilyn!

10/10 Excellent

Natalie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kate on 27 Mar 2024
Thank you for staying with us, Natalie!

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed in the is property numerous times oveer the years. Never disappointed. It is an excellent property.
Stayed 3 nights in Mar 2024
Response from Kate on 15 Mar 2024
Thank you for your feedback, Robert! We’re so pleased to read that you enjoyed our property and your recent stay, and look forward to welcoming you back!

10/10 Excellent

Dennis

Travelled with partner
Nice hotel.
Stayed 1 night in Mar 2024
Response from Katherine on 13 Mar 2024
Thank you for staying with us, Dennis!

10/10 Excellent

Margaret

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is out within 20 minutes of our family and very convenient. We have been there twice and love the small restaurant, early breakfasts and staff . The rooms are very comfortable and we will be back !
Stayed 3 nights in Mar 2024
Response from Kate on 14 Mar 2024
Thank you for staying with us, Margaret! We're so pleased to read that you enjoyed your stay with us and look forward to welcoming you back in the future!

6/10 Okay

Vicky

Stayed 1 night in Mar 2024
Response from Kate on 31 Mar 2024
Thank you for staying with us, Vicky. We hope to welcome you back to our property in the future.

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kate on 13 Mar 2024
Thank you for staying with us, Tamera!