All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Clean, a relatively good location, but a fair walk to restaurants and bars downtown.
Tony
Stayed 1 night in May 2024
Response from Patsy on 12 May 2024
Thank you, Tony, for sharing your thoughts with us! We're thrilled to hear that you found our place clean and enjoyed its relatively good location. We hope to have the pleasure of hosting you again soon!
Hi Jan,Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts with us. Your input is invaluable in helping us improve our services and ensure the best experience for our customers. We can't wait to welcome you back soon!
Staff were very welcoming and attentive. I also appreciated being able to leave my luggage on the premises after checkout.
Laura
Stayed 1 night in May 2024
Response from Patsy on 10 May 2024
Dear Laura,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our staff welcoming and attentive during your stay. Providing exceptional service is always our top priority, so your kind words mean a lot to us.We're glad that you also found our luggage storage service convenient. It's great to know that we could make your checkout process a little smoother.Your feedback is incredibly valuable to us, and we truly appreciate it. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.
Dear Trevor,Thank you so much for taking the time to share your feedback with us! We truly value your input and are delighted to hear about your experience. We can't wait to welcome you back soon!
8/10 Good
Nicole
22 Apr 2024
Nicole
Stayed 1 night in Apr 2024
Response from Patsy on 13 May 2024
Dear Nicole,Thank you so much for taking the time to share your feedback with us. We truly appreciate your valuable insights and suggestions. Your feedback helps us understand our strengths and areas where we can improve to better serve you and all our customers.We're thrilled to hear that you had a positive experience with us and that you found value in our services/products. Your satisfaction is our top priority, and we're committed to continuously enhancing your experience with us.We hope to have the pleasure of serving you again soon. Please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with.
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your experience with our staff and had a great time at our pool. Your kind words mean a lot to us.We strive to provide exceptional service and amenities to all our guests, and it's wonderful to know that we hit the mark with you. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon for another fantastic stay.
Jay at the front counter when we checked in was absolutely fantastic. It has been a long time since I have seen customer service that great. Maddie in the restaurant as well had excellent customer service. Highly commend these 2 staff. They are gems worth keeping.
Carol
Stayed 1 night in Apr 2024
Response from Patsy on 10 Apr 2024
Dear Carol,Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that Jay and Maddie provided you with excellent customer service. They are indeed valuable members of our team, and we're grateful for your recognition of their efforts. Your feedback is incredibly valuable to us, and we can't wait to welcome you back for another great experience.
10/10 Excellent
Leanne
Travelled with family, Travelled with family and small children
Very clean. Staff were very friendly. Breakfast was buffet style with lots of options.
Leanne
Stayed 2 nights in Apr 2024
Response from Patsy on 10 Apr 2024
Dear Leanne,Thank you for your kind feedback! We're thrilled to hear you found our establishment very clean and our staff friendly. It's fantastic to know you enjoyed the buffet-style breakfast with plenty of options. We can't wait to welcome you back soon!
We had a wonderful stay in a King suite. The room was beautiful and staff were helpful and friendly. We had a lovely supper and complementary breakfast the following day. We were very satisfied with our stay and would recommend it to a friend.
Kari
Stayed 1 night in Mar 2024
Response from Patsy on 29 Mar 2024
Dear Kari,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay in our King suite. It's fantastic to know that you found the room beautiful and that our staff were helpful and friendly throughout your visit.We're delighted that you enjoyed your supper and complementary breakfast the following day. Providing delicious meals is an integral part of our commitment to ensuring our guests have a memorable experience.Your satisfaction means the world to us, and we truly appreciate your recommendation. We strive to create a welcoming and comfortable atmosphere for all our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We can't wait to welcome you back for another fantastic stay in the future!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Danielle
12 Mar 2024
Danielle
Stayed 1 night in Mar 2024
Response from Patsy on 10 Apr 2024
Dear Danielle,Thank you for your feedback! We truly appreciate it. We can't wait to welcome you back soon!
The evening staff and restaurant staff were amazing. Hotel is well located and the cleaning staff were very nice and courteous. My son and I had a great experience. We would definitely stay there again and recommend to others.
Sacha
Stayed 1 night in Mar 2024
Response from Patsy on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4/10 Poor
James
5 Mar 2024
James
Stayed 2 nights in Mar 2024
Response from Khia on 12 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
4/10 Poor
Jordan
3 Mar 2024
Disliked: Property conditions & facilities
Jordan
Stayed 2 nights in Mar 2024
Response from Patsy on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
2/10 Terrible
chrystal
28 Feb 2024
chrystal
Stayed 2 nights in Feb 2024
Response from Nicole on 28 Mar 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Liked that it is pet friendly. The breakfast included was delicious. Staff were all very friendly and helpful.
Lisa
Stayed 2 nights in Feb 2024
Response from Patsy on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Julia
Travelled with family, Travelled with family and small children, Travelled with group
Always a wonderful stay. Love the pool and hot tub.
Julia
Stayed 1 night in Feb 2024
Response from Patsy on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Great price with a very nice breakfast. Staff was very welcoming. Thank you
Louis O.
Stayed 1 night in Feb 2024
Response from Patsy on 6 Mar 2024
Thank you for taking the time to share your experience with us following your recent stay at our property.Your satisfaction is paramount to us, and we genuinely appreciate your valuable feedback. Your insights into what you enjoyed about your stay and any areas where we can enhance our services are invaluable to us as we strive to continuously improve and exceed your expectations.We eagerly anticipate the opportunity to welcome you back again in the near future and provide you with another exceptional experience. Please do not hesitate to reach out if there is anything further we can assist you with.
We extend our heartfelt gratitude for participating in our survey following your recent stay at our property.Your input is incredibly valuable to us as we endeavor to enhance our services and ensure that every guest experience exceeds expectations. By sharing what you enjoyed about your stay and any areas where we can improve, you play a vital role in shaping the future of our establishment.We look forward to the privilege of welcoming you back for another memorable stay. Should you have any further feedback or requests, please don't hesitate to reach out to us. Your satisfaction remains our utmost priority.
There appears to be some disconnect with housekeeping and the "making up of the room". While we have experienced the non-make-up practice of the room at other hotels due to prior COVID restrictions, we would suggest that this practice be addressed during the check-in process. Otherwise, the guest/housekeeping is left scrambling to have the room made up.
Chose to stay here for one night as it was close to an event that we were attending and it was great. We had a clean room, Complimentary toiletries, Pool and hot tub access, and the free breakfast was good too.
The restaurant was good and the staff was friendly. Originally booked a 1 queen bed room and it got changed to a 2 queens room. I was travelling with a toddler alone (female) and got put in a room with a door to the outside and had an adjoining room. This was not only what I would consider more on the unsafe side but VERY noisy as well. I was considering staying at the “extended stays” part but decided against it for this reason and had I known I would have just stayed there because they looked nicer and more updated. There was also kids running up and down the hall in the early morning which woke my toddler up. The bathtub had the pink bacteria build up that can be easily cleaned with a good cleaning spray and brush. The staff did allow me to check out an hour later which was appreciated and the room itself appeared clean.
Staff was extremely friendly and helpful. Our room was clean, comfortable and quiet and the pool and hot tub was a nice extra! There aren't really a lot of dining options in walking distance so it was very convenient having a hot breakfast included with our stay. It's buffet style but there were plenty of staff around to make sure we had whatever we needed. Would definitely stay there again if we need to be in Truro overnight.
Dear RochelleThank you for rating your recent stay with us and for the great rating. We hope to serve you again.Mark HoskingGeneral Manager
8/10 Good
James
5 Jan 2024
James
Stayed 1 night in Jan 2024
Response from Mark H on 10 Jan 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
8/10 Good
Earl
1 Jan 2024
Earl
Stayed 1 night in Dec 2023
10/10 Excellent
Peter
29 Dec 2023
All the staff were friendly and caring in their duties
Peter
Stayed 2 nights in Dec 2023
Response from Mark H on 10 Jan 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
6/10 Okay
Shawna
26 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shawna
Stayed 1 night in Dec 2023
8/10 Good
Germaine
25 Dec 2023
Germaine
Stayed 1 night in Dec 2023
Response from Mark H on 10 Jan 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
8/10 Good
Germaine
24 Dec 2023
Germaine
Stayed 1 night in Dec 2023
Response from Mark H on 10 Jan 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
10/10 Excellent
Nick
20 Dec 2023
Nick
Stayed 2 nights in Dec 2023
Response from Mark H on 10 Jan 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
Pool and hot tub were great! Clean, large, and warm!
Becky
Stayed 1 night in Dec 2023
Response from Mark H on 10 Jan 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
6/10 Okay
Michael
11 Dec 2023
Disliked: Property conditions & facilities
Michael
Stayed 1 night in Dec 2023
Response from Mark H on 10 Jan 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager
4/10 Poor
kaija
Travelled with partner
6 Dec 2023
We came for the pool and hot tub and they were not open. Very disappointing.
kaija
Stayed 1 night in Dec 2023
Response from Mark H on 7 Dec 2023
Dear Kaija,We apologize that our pool had to be shut down. Due to a malfunction with a part we had to close the pool. Unfortunately we do not know when a part will break and supply chain issues in recent years slow down delivery of replacement parts. We are expecting the parts any time now and hope to have our pool open for our guests use shortly. We do hope that you give us another opportunity to serve you again.