Best Luxury Hotels in Truckee

"Staff needs training in Customer Service. They have zero flexibility to resolve concerns of guests."

"Breakfast included was better than most. "

"This place is fine and it served our needs for an overnight near the ski resorts. The room is small, the ceilings are low, the walls are thin, and the staff was not overly welcoming. The continental breakfast was sufficient- although the refrigeration in the rooms and lobby was OK- so my yogurt wasn’t as cold as I normally like. I did appreciate that the Inn was close to a McDonald’s, CVS, and pizzeria. I would stay here again, but it wouldn’t be my first or second choice. "

"The property was excellent. We stayed in a beautiful and very well maintained suite. Location was a short walk from the center of Northstar village. Also Highland ski gondola was about a 5 minute walk away, even with ski boots on, it gave us fairly easy access to the slopes and the Ritz Carlton restaurant."

"Overall, the condo was clean and generally well maintained, and the staff were friendly, helpful, and easy to deal with throughout our stay. The location was also convenient for accessing the mountain, which made getting out to ski each day straightforward. That said, the unit itself was quite small and felt a little dated in terms of decor and furnishings. While everything was functional, it could benefit from some modernization to make the space feel more comfortable. Unfortunately, the biggest issue during our stay was the presence of mice. Although the staff were responsive when we raised it, it was still something that negatively impacted the overall experience and ultimately affected the score I gave the property. In summary, it’s a clean place with helpful staff and a good location, but the small size, dated interior, and especially the mouse issue made the stay less enjoyable than it could have been."

"Food in fridge upon check in, ac/heat not working, air purifier not working, stains on bed. "

"Right next to gondola, excellent access"