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Reviews of Motel 6 Troy, OH

2 out of 5
Motel 6 Troy, OH
1260 S Dorset Rd, Troy, OH

Reviews

6.4
Rating 10 - Excellent. 55 out of 298 reviews" "
Rating 8 - Good. 83 out of 298 reviews" "
Rating 6 - Okay. 70 out of 298 reviews" "
Rating 4 - Poor. 40 out of 298 reviews" "
Rating 2 - Terrible. 50 out of 298 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Josh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 19 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Tamera

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service
Horrible
The man that checked us in was very rude and had no idea what he was doing. Refused to let us have 2 keys and i asked for a room on the side of the building becaise we had a young dog that barks when theres alot going on outside. He refused. He tried tk charge me for 2 days that were already prepaid for and I had already showed him the receipt twice. He got mad when i told him we had dogs and said he had to start all over and I shoukd have said something. I told him I did say something. Thats why i asked for a room on the side of the building rather than up front. There were ants in the bathroom and dried up dog feces in the corner of the bedroom. We ended up staying 5 days. Housekeeping never came by 1 single time. We had to go to the office to get clean towels and toilet paper. And then they asled for ID for that. I had to go to the dollar general to get cleaning supplies. Staff is rude. One Indian man showed me hisblittle finger that had a long finger nail telling me that was a status symbol stating he doesnt do manual labor???? This happened when inwas complaining about how housekeeping never came by and thats what his response was to me. I wasnt asking him to clean but asking for someone to clean it.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Tamara,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Tamera

Business traveller
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 4 nights in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Audrey,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Ellean

Stayed 1 night in Oct 2023

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
The room was a great value for a no frills stay which is exactly what I was looking for. I couldn’t be more pleased. Downside, the a/c heater was loud enough I turned it off at night so it didn’t wake me up when it came on. Not a big deal as it wasn’t really needed all that much.
Stayed 7 nights in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After the Alice Cooper trip
Here's how I rate: the good, the bad, and the ugly. The good: the staff was super nice, the room, sheets, and towels were clean and the bed was comfy. The bad: a couple of flies and a spider that I killed. The ugly: THE PARKING LOT!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Rickey

Travelled with family
Liked: Cleanliness
well lit parking area, was able to park motorcycles in front of large office window,
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Rickey, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
We stay here a few days per month for work. Its quiet and basic needs are met. Office staff os always friendly amd caring. Inlike that we can bring our dog and there are always other dogs. Offering a carry out breakfast of some sort would definitely brighten up the place. The only complaint we ever have is the male house keeper. Hes always rude and cranky. Never smiles and is never friendly. I guess that's just how he is.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

mark

Stayed 2 nights in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Autumn

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Stayed 4 nights in Sep 2023

6/10 Okay

Tamera

Liked: Room comfort
Disliked: Cleanliness
50/50
Front desknpeople are always great. We atay here aboit 1 week per month. Beds are comfy. Housekeeping personel are hateful. Have very bad attitudes, have no idea how to be friendly. They beat on the door and do not give you time to get out of bed and to the door befoee their walking in on you. If you stay here make sure your door is bolted or they will walk in. The one man who walks around and changes the outsode trash cans is a horribly rude person. Thebplace has roaches. Be sure to shake you things out thoroughly before putting them in your car to go home.
Stayed 3 nights in Aug 2023
Response from Brand Experience Team on 12 Sept 2023
Hi Tamera,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!
Easily the worst hotel I’ve ever stayed in. Other Motel 6’s I’ve been in weren’t nice but this place was a DUMP and kind of scary. When we arrived there were police and EMT on seen. When I asked the front desk clerk what was going on he informed me it was a guest who had gotten drunk. The next morning we talked to locals who informed us that people live in this hotel and they’re not the most desirable of characters. That explains why we heard dogs barking through the night and people coming and going at all hours. If you showed me a picture of the courtyard I would’ve said this place was abandoned. Overgrown, weeds everywhere, pieces of the building were falling off in some places and duct taped on in others. Inside was no better. Stains on the comforters. Stains on the sheets. Stains, toothpaste, and lipstick on the walls. When we turned on the sink fruit flies or gnats came out of the drain. In the morning when we left someone had urinated on the wall outside.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 5 Sept 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in.....friendly staff....really nice room
Stayed 1 night in Aug 2023
Response from Nancy Y. on 5 Sept 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

Gabriel

Stayed 1 night in Aug 2023

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel room was disgusting. And apparently I chose a smoking room when I didn't check any box for that, but was told I did. Grossest hotel I've ever stayed in.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Amy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 Good

Michael

Stayed 2 nights in Aug 2023

10/10 Excellent

Sean

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet, clean and friendly
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi Sean,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Brooke

Travelled with family
It was nice thank you
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi Brooke,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Jordan

Liked: Staff & service
Nothing terrible, nothing outstanding either. There was a big hole in one of the blankets on the bed and a few bugs in the room though
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 26 Jul 2023
Hi Jordan, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Dionna

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Only stay here if you are desperate and have nowhe
The room was dirty, smelled like wet dog, and there was a big hole in the wall
Stayed 4 nights in Jul 2023
Response from Brand Experience Team on 18 Jul 2023
Hi Dionna,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Jessica

Stayed 1 night in Jul 2023

10/10 Excellent

Garrett

Stayed 1 night in Jul 2023

6/10 Okay

doug

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lacked kleinex for room, bath towels were small, hand soap but not bigger bars for shower, air/cond noisy.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 11 Jul 2023
Hi Doug, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Janine, Colliers

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Super dirty, I stay in a lot of hotels and I have to say this has been in the top 3 worst! Beware!
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 11 Jul 2023
Hi Janine, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

10/10 Excellent

Muralidhar

Liked: Cleanliness, staff & service, property conditions & facilities
Simple budget hotel clean Exterior needs upkeep
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 11 Jul 2023
Hi Muralidhar, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

8/10 Good

Jacob

Liked: Cleanliness, staff & service
I’ve stayed here before and I will again. She’s not much to see from the road but the rooms are clean, the shower is amazing and it’s a quiet property. Price can’t be beat, easy access to the interstate and Troy has plenty of shopping, dining and amenities.
Stayed 4 nights in Jun 2023
Response from Nancy Y. on 5 Jul 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

neil

Stayed 3 nights in Jun 2023

10/10 Excellent

Jeanne Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Lynda

Stayed 2 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT
Stayed 2 nights in May 2023
Response from Brand Experience Team on 5 Jun 2023
Hi David,Thank you for the perfect rating!!Lilith#Team6

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient for what I needed
Stayed 1 night in May 2023
Response from Brand Experience Team on 5 Jun 2023
Hi Lynda,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

4/10 Poor

Kristen

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The front desk staff was ok and that’s about all I can say was good. The hallway was covered in bird poop. The floor in the room needed swept and I’m not sure the sheets were clean. We stayed as they said it was a pet friendly hotel, unfortunately the grass had not been mowed and my Pomeranian was lost in it as it was so tall! I believe they rent more rooms to people for living than people who travel. If you do stay bring freshener as you will smell what your neighbors are cooking!
Stayed 2 nights in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Kristen, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

6/10 Okay

Tamela

Business traveller
Disliked: Staff & service, room comfort
Room ok, staff rude!
The room was clean, remodeled sloppy but redone nonetheless. The office clerk was rude and unfriendly.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 15 May 2023
Hi Tamela, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Chris

Liked: Cleanliness, staff & service
Good value for the money.
Stayed 4 nights in Apr 2023

4/10 Poor

Joseph

Stayed 1 night in Apr 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff. Uncomfortable bed and pillows. Loud location
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 27 Mar 2023
Hi Ashley, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Robert, Amherstburg

Travelled with family
Liked: Staff & service
Convenient location near the highway. Good price.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 27 Mar 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They left the light on for us!
Very impressed with the front desk their demeanor was very inviting and helped make our stay relaxing.
Stayed 1 night in Mar 2023

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The floor was not moped the room was very nasty
Stayed 2 nights in Mar 2023
Response from Nancy Y. on 21 Mar 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic, bed comfortable, clean room One bar of soap provided. One bath towel when 2 registered. An adequate stay for one night on the road.
Stayed 1 night in Mar 2023
Response from Bev on 15 Mar 2023
Hello Christine,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a better experience next time around. Until then, we’ll leave the light on for you. Bev#Team6

2/10 Terrible

Seth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hot tub in bedroom was cracked, room was freezing cold even with heat on 83, check in and check out workers were very rude. bathroom did not heat up at all. bed was very wobbly .
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 2 Mar 2023
Hi Seth,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Molly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent with a surprise fridge and microwave
Not a bad little one night stay. We actually slept pretty well once everyone in rooms beside us quieted down. The bad thing about it is you can hear EVERYTHING in the next room. It was decently clean. Yes things are outdated. We were surprised with the mini fridge and microwave because it was not listed in the room amenities so we thought we'd have to go without. We were surprised to find both. Although they weren't in the best shape they were clean and worked. Would have liked more than 3 pillows for 2 people but it wasn't terrible. Not bad for the price.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 2 Mar 2023
Hi Molly,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service
The room appeared to be recently renovated, was clean and the shower was amazing. Lacking a bit in toiletries and the bed was a bit too firm for my back but that’s on me and not the hotel. Outside property isn’t much to look at but it was fairly quiet, I felt safe and had easy access to I75 and there was a w Wendy’s, Waffle House, a coffee shop and a Subway within a 2 minute walk. Staff was kind at check in, the man at check out was a bit gruff and kind of gave me a look when I asked for a receipt. But all else considered it was a comfortable 2 night stay and I’d reconsider booking there again.
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 2 Mar 2023
Hi Jacob, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Nancy Y. on 19 Jan 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Disliked: Amenities
Pet friendly if you’re looking for a bed and a roof it’s a good place. The guest next door had traffic all night grounds were dirty no continental breakfast, and no coffee pot in the room basic needs met. I probably won’t stay there again unless absolutely necessary.
Stayed 2 nights in Oct 2022
Response from Nancy Y. on 1 Dec 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Unfortunately they had issues with their credit card machine but the gentleman at the desk made sure that I was still able to get my room with no problem this is one of the cleanest rooms that I've stayed in within the past month
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 3 Oct 2022
Hi Martha,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Seth

Stayed 1 night in Sep 2022
Response from Brand Experience Team on 3 Oct 2022
Hi Seth,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6