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Rambutan Resort

Photo gallery for Rambutan Resort

Featured image
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
View from Room

Overview of Rambutan Resort

VIP Access

Rambutan Resort

5 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
113 - 119 Flinders Street, Townsville, QLD, 4810

Explore the area

  • Popular LocationMuseum of Tropical Queensland2 min walk
  • Popular LocationMagnetic Island Ferry Terminal8 min walk
  • Popular LocationStrand Waterpark10 min walk
  • AirportTownsville, QLD (TSV)12 min drive

Choose dates to view prices

About this area

Townsville

Located in Townsville, Rambutan Resort is in the city centre and near the beach. Bush Garden Landcare Site and Cape Pallarenda Conservation Park reflect the area's natural beauty and area attractions include ReefHQ Aquarium and Strand Waterpark. Looking to enjoy an event or a game while in town? See what's happening at Townsville Entertainment & Convention Centre or Queensland Country Bank Stadium. Guests appreciate the resort's location for the nightlife.
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Map

What's nearby

  • Museum of Tropical Queensland - 2 min walk
  • Cultural Centre Townsville - 2 min walk
  • ReefHQ Aquarium - 3 min walk
  • Magnetic Island Ferry Terminal - 8 min walk
  • Strand Waterpark - 10 min walk

Getting around

  • Townsville Station - 7 min drive
  • Townsville, QLD (TSV) - 12 min drive

Restaurants

  • Where to eat
  • Amarti's – Restaurant with a bar offering barbecue. Serves dinner daily.

About this property

Rambutan Resort

5-star luxury resort, walk to Magnetic Island Ferry Terminal
Along with a restaurant, this smoke-free resort has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 42 rooms offer in-room free WiFi, TVs with cable channels, and free newspapers. Hairdryers, showers and ironing boards are among the other amenities that guests will find.
Rambutan Resort offers 42 forms of air-conditioned accommodation with free newspapers and a hairdryer. Televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Townsville resort provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–1:00 PM: AUD 18.50 for adults and AUD 18.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Lockers available

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Bosnian
  • Chinese
  • English
  • French
  • Indonesian
  • Norwegian
  • Swedish

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in shower
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch TV
  • TV channels

More

  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board

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Policies

Check-in

Check-in from 2 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 18.50 for adults and AUD 18.50 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The private guestrooms are serviced every 3 days.

We should mention

Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Rambutan Hostel Townsville
Rambutan Hostel
Rambutan Townsville
Rambutan Resort Resort
Rambutan Resort Townsville
Rambutan Resort Resort Townsville

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 116 out of 258 reviews
5 - Excellent 45%
Rating 4 - Good. 93 out of 258 reviews
4 - Good 36%
Rating 3 - Okay. 25 out of 258 reviews
3 - Okay 10%
Rating 2 - Poor. 12 out of 258 reviews
2 - Poor 5%
Rating 1 - Terrible. 12 out of 258 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I have stayed in for a long time. Room very small and basic. To get to your room you have to walk through a busy restaurant and everyone looks at you. Doors have to be slammed to be closed properly so you wake your neighbours or they wake you. Room was dirty with hair on the floor and bathroom sink. Light for the bathroom turns on 3 downlights. There is no bathroom door so it wakes everyone in the room up. Noise from the street is so loud you can’t sleep. Not the fault of the hotel but there was a loud drum going at 1am.
Stayed 1 night in May 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel within a hotel, unique
Stayed 1 night in May 2021

4/5 Good

Stayed 1 night in May 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The atmosphere in the hotel was good. Room was too small.
Stayed 1 night in Apr 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend that anyone should stay at this property. The showers are mold-ridden due to very poor ventilation design in every room. I changed rooms and the same issues were in the next. The air conditioning filters have clearly never been cleaned or changed since installation and were dust-packed. The cushions in the pool area were stained and thilthy. The hotel images look nice, but this is not the reality.
Stayed 2 nights in Apr 2021