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Reviews of Apartamentos Turísticos Fresno

3 out of 5
Apartamentos Turísticos Fresno
Avenida Purisima 33, Torrevieja, Alicante

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 115 reviews" "
Rating 8 - Good. 47 out of 115 reviews" "
Rating 6 - Okay. 24 out of 115 reviews" "
Rating 4 - Poor. 5 out of 115 reviews" "
Rating 2 - Terrible. 4 out of 115 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, room comfort
Great hotel n location
It's the second time i have stayed here, the staff are friendly n helpful, the rooms are very spacious n clean n it' close to the seafront bars/restaurants.
Stayed 2 nights in Apr 2022
Response from Management on 15 Apr 2022
Dear customer, We are glad to know that you have enjoyed your stay in our aparthotel. Hope see you again soon. Sincerely, Management.

10/10 Excellent

S J

Liked: Cleanliness, room comfort
Good value and great location.
Great location apartment and well equipped. The third floor balcony was a sun trap. As the evenings were chilly the heating was very good and made the apartment very cosy. The TV had English channels, when you requested the extra remote (this was free). The only thing missing was any form of lamps, so lighting was rather harsh in the evening and no full length mirror. The area was very quiet but near to restaurants and the beach. We would stay there again.
Stayed 5 nights in Jan 2022
Response from Manager on 17 Jan 2022
Dear customer, Thank you for your comments, are very important for us. We are glad to know that you enjoyed your stay in our aparthotel. Hope see you again soon. Sincerely, Management Aparthotel Fresno.

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Location is close to everything. Staff very helpful, especially Omri, his attention to my needs was exceptional.
Stayed 28 nights in Oct 2021
Response from Omri on 22 Nov 2021
Dear Alan, Thanks for your feedback. We do our best to serve you. Best regards, Management,

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Treasure
Nice apts well fitted out, monthly rates reasonable, close to beach, shops, restaurants etc. Staff helpful and pleasant who keep the place spotless. Will spend the winter months here again. Thanks to all, Josephine
Stayed 12 nights in Nov 2019
Response from Maribel - Reception on 1 Dec 2019
Dear guest, Thank you very much for the comments, they are deeply important for us to give the best service. We are looking forwards to seeing you soon again. Fresno - Management

8/10 Good

J T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and great for beach and the coastline bars
Staff were friendly and helpful.. the apartment was big and the two bedrooms quite nice. There was quite a lot of noise one night but a word with the reception and they sorted it out for us. Be aware air con is an extra charge, which we did take up.
Stayed 6 nights in Sep 2019
Response from Gerente on 9 Oct 2019
Dear customer, Thank you for your comment and for share in Expedia.com, we are glad to know that you enjoyed your stay in our apartments. Hope see you again soon. Sincerely, Management Apartotel Fresno

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Manager on 12 May 2019
Dear Thomas, Thank you for your comments, are very importante for us. Hope see you again soon. Sincerely, Management Aparthotel Fresno.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had booked a three bed apartment for two nights, in January, for March There was only two of us but my o/h has had both knees replaced and needs a walk in shower so we were willing to pay the extra. The day before check in, we received a phone call, as we were enjoying the sights of Alicante, informing us a three bed was no longer available. We had no choice but to accept the two bed apartment we were offered . Feeling very unsettled , the next day we went by taxi rather than the bus to ensure that we did have a room! The young lady was very apologetic and said we could have the room at two rather than four p.m. The sofa and chair were tatty and uncomfortable. The balcony faced another block so the apartment got very little natural light ( no sun at all) and was freezing, even though it was 20- 23 degrees outside. We felt as if we were back in student digs in the sixties and seventies. Luckily we only had two nights to suffer so please make sure you do not get an apartment ending in A if you are staying longer.
Stayed 2 nights in Mar 2019
Response from Apartahotel Fresno on 21 Mar 2019
Hello, We´re very sorry, we had an error and we are very dismayed, we want to ask our sincerest apologies from Apartahotel Fresno. Best regards, Jesús, Reception.

8/10 Good

Hannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2018
Response from Manager on 31 Oct 2018
Dear Hannu, Thank you for your rating. Hope see you again soon. Sincerely, Management Apartotel Fresno

10/10 Excellent

John Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I needed to I would stay again
Only there for short stay very good location and apartment was well equipped and front desk staff were helpful
Stayed 4 nights in Jan 2018
Response from Manager on 12 Jan 2018
Dear Mr. Garry, Thank you for your comment. Hope see you again soon. Sincerely, Management Apartamentos Turísticos Fresno.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turistico Fresno
Excellent situation,surrounded by bars, restaurants and only 2 minutes from the beach. Good wi-fi in the rooms and English free view T V also. Fabulous value for money.Rooms spotless and air con very efficient.
Stayed 4 nights in Dec 2017
Dear costumer, We are very pleased that your has enjoyed your stay. we hope see you very soon. Best regards, Apartamentos Fresno management.

10/10 Excellent

Taehyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Mr. Taehyung, Thank you for your comment, are very important for us. We are very glad that to know that you enjoyed your stay in our apartotel. Hope see you again soon. Sincerely, Management Apartamentos Turísticos Fresno.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

2/10 Terrible

JJ, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced, noisy and uncomfortable !
Very disappointed with this accommodation, furniture uncomfortable, for 2 weeks couldn't find a comfortable chair to sit in. Kitchen minimum crockery, lacked basic cooking essentials or they were not of a condition we would use. Checked out early couldn't stay any longer with the constant noise late into the night from the people in the neighbouring building. By far the worst place we've ever stayed, very overpriced for what you get.

8/10 Good

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Artur, Ballina Co Mayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning
Great place to stay unfortunately our room was infested by Fleas :(

8/10 Good

Alexander, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet place for a short family staying in torre
three persons stayed for on eweek in Fresno - very good location : 120 meters to the sea, 12 minutes on foot to Mercadona and bus station. Three bedroom apartments were comfortable but the sheets have been changed once a week. Also short timit limit for the personnel desk. Very stable wifi internet.

8/10 Good

dmitri, St petersburg Florida.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap close to the beach.
Great front desk Danish man forget his name. Hotel close 2pm 4 pm for fiesta. Front desk Close after 9 pm how can you suppose to get keys and get inside if you booked online. Half a block from the beach. Free parking on front of the hotel. Good price

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

wendy, Bentham/ Preesall

Liked: Cleanliness, staff & service
TORREVIENJA STAY
STAYED 4 weeks here and enjoyed our stay HUGO and Assistant very good and friendly the cleaner lady was the same nothing to much trouble. we enjoyed the Shot walk 2/300 metre,to hice beach bars and restuants, good shops very close in all can reckomend to anyone thanks.

6/10 Okay

Susanne

Liked: Cleanliness
Skäl till förbättring
Saknades mycket i köket. Var inte 100% städat. Mycket trasiga saker eller bristfälliga. Dock var bemötandet i receptionen mycket bra. Närheten till stranden, butiker och restauranger var förstklassigt.
Stayed 9 nights in Nov 2023
Response from Management. on 14 Nov 2023
Dear Susanne, Thank you for your comments. Are very important us. Thank for bringing this to our attention, we have doble check the incidence and let's inform you that it's fixed, we are sorry for the inconvenience caused, but as we have commented you is important know this incidence inmediatly for offer you a solution as soon possible. Hope see you again soon.

10/10 Excellent

Markku

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Management Aparthotel Fresno. on 2 Nov 2023
Dear Markku, Thank your evaluate. We are glad to know that you have enjoyed your stay in our aparthotel. Hope see you again soon.

8/10 Good

Lusine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Er waren zeer beleefde en aardige personelen. Ze konden op elk vraag van je antwoorden. Het appartement was dichtbij de zee, wat zeer handig was. Alleen vond ik het jammer dat de koffiemachine met een oud systeem werkte.
Stayed 6 nights in Aug 2023
Response from Management. on 22 Aug 2023
Dear customer, Thank you for your comments. Hope see you again soon.

6/10 Okay

Sergio

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Tras muchos años yendo a estos apartamentos, esta vez tuvimos que reservar en el bajo ya que estaba todo lleno. Puestos a opinar, hemos llegado a la conclusion de que nos gustaban mas los apartamentos en sus diferentes alturas, ya que nuestro bajo en concreto tenia el cuarto de aseo más deteriorado de la cuenta, y en la habitación obviamente se escuchaban mas los ruidos tanto de la calle como de la zona colindante que es recepcion. Pero bueno, para 2 noches en la Playa del Cura siguen siendo una grandisima opcion, y ademas con sus plazas de parking, ya que en fin de semana imposible aparcar por ahi cerca. Repetiremos seguramente, e intentaremos hacerlo con tiempo para poder elegir un apartamento en alguna de las 4 o 5 alturas que tienen. Recepcion como siempre de 10, muy atentos.
Stayed 2 nights in Aug 2023
Response from Gerencia Aparthotel Fresno. on 22 Aug 2023
Estimado Sergio, Gracias por sus comentarios y puntuación. Estamos muy contentos de que haya disfrutado de su estancia con nosotros. Esperamos volver a verlos pronto. Atentamente.

6/10 Okay

Denise Emilie hage

Stayed 2 nights in Aug 2023
Response from Management. on 15 Aug 2023
Dear Denise, Thank you for your review. Hope see you again soon. Sincerely,

10/10 Excellent

Morten

Stayed 7 nights in Jun 2023
Response from DPTO DE RECEPCIÓN on 13 Jul 2023
Estimado huésped: muchas gracias por su puntuación! Ha sido un placer tenerle alojado! Esperamos verle pronto de vuelta. Un saludo! Departamento de recepción

10/10 Excellent

Maria Ángeles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen trato del personal
Stayed 1 night in Feb 2023
Response from Gerencia. on 20 Feb 2023
Estimada María Ángeles, gracias por su puntuación y comentario. Esperamos volver a verla pronto nuevamente. Atentamente.

10/10 Excellent

Oddvar

Stayed 1 night in Nov 2022
Response from Manager on 21 Nov 2022
Dear customer, Thank you for your value. Hope see you again soon. Sincerely, Management Aparthotel Fresno.

10/10 Excellent

Jonas

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022
Response from Manager Aparthotel Fresno on 6 Oct 2022
Dear Jonas, Thank you for your value. We are glad to know that you enjoyed your stay in our aparthotel. We hope see you again soon.

8/10 Good

Nina

Travelled with family
Liked: Room comfort
Nära stranden
Vårt rum var inte så bra städat. Det var hundhår på golvet. Läget på hotellet är helt fantastiskt. Nära till stranden, tar typ två minuter att gå. Affärer och restauranger ligger också väldigt nära.
Stayed 5 nights in Sep 2022
Response from Management Aparthotel. on 29 Sept 2022
Dear customer, Thank you for your comments, are very important for us.We remember you that we have 24 hours reception open for to comment incidents and check it for to guarantee the best stay. Hope see you soon again.

8/10 Good

marzio primo

Liked: Cleanliness, amenities, property conditions & facilities
Vicinanza mare non conoscenza lingua
Stayed 11 nights in Aug 2022

8/10 Good

KHALID

Travelled with family
Liked: Cleanliness, room comfort
Appartement super bien je le recommande
Super Appartement Hotesse d accueil super accueillante et tres souriante. Seul bemol nous n avons pas pu mettre notre voiture dans le parking souterrain et tres difficile de trouver 1 place de parking a l exterieur.
Stayed 1 night in Aug 2022
Response from Service d'accueil on 23 Aug 2022
Merci beaucoup pour votre commentaire!. Nous sommes heureux de savoir que votre séjour chez nous a été à votre goût. Nous espérons vous revoir bientôt!

8/10 Good

hongwei

Stayed 2 nights in Jul 2022

2/10 Terrible

kjell

Stayed 1 night in Jun 2022
Response from recepción on 8 Jun 2022
Dear customer, 371 / 5.000 Resultados de traducción The client who has stayed with his reservation did not want to pay the deposit that we requested at the entrance and of which the agency had already informed him. For this reason he qualifies us as horrible? The client was housed in a fully equipped high floor, with excellent views of the sea and the city. Horrible was the state in which he came to stay, totally drunk, lost.

10/10 Excellent

Sanela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022
Response from Manager on 7 Jun 2022
Dear Sanela, Thank you for your comments, are very important for us. We are glad to know that you have enjoyed your stay with our aparthotel. Hope see you again soon. Sincerely, Management Aparthotel Fresno.

10/10 Excellent

Heidi-Beathe

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022
Response from Manager on 24 May 2022
Dear customer, Thank you for your comments, are very important for us. Hope see you soon. Sincerely, Management Aparthotel Fresno

10/10 Excellent

Vartan

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2022
Response from Management. on 15 Apr 2022
Dear customer, Thank you very much for your 10 points. Hope see you again soon. Sincerely, Management Aparthotel Fresno.

10/10 Excellent

AURORA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
pegado a la playa, céntricos, comodo
Stayed 1 night in Dec 2021
Response from Recepción on 31 Dec 2021
Estimada Aurora, muchas gracias por su valoración, estamos muy contentos de que haya disfrutado de su estancia. Dpto recepción.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, amenities
Wat geurhinder (opgesloten, wat vochtige geur) muur aan kamer links van de ingang is een ganse scheur zodat je de buitenlucht kan zien door spleet van 2 m lang, vriendelijke uitbater, taxi voor terugrit naar luchthaven stipt op tijd
Stayed 7 nights in Nov 2021
Response from Omri on 22 Nov 2021
Dear Eric, Thank you for your stay at apartamentos Fresno. Sorry for the incident you had in the apartment. We will do our best to fix the problem. Best regards,

8/10 Good

Pernilla

Liked: Cleanliness, room comfort
Toppen
Fantastiskt läge och personalen var så hjälpsam.
Stayed 14 nights in Aug 2021
Response from Recepción on 14 Sept 2021
Dear Pernilla, It was a pleasure to have you with us. We hope see you soon. Best regards.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Decepcionante. No volveremos.
Apartamento descuidado, algún mueble roto, cortina de ducha que daba repelús y que se caía constantemente, menaje de cocina insuficiente para la ocupación, zona muy ruidosa, nada de intimidad por edificios próximos,....... tan mal que nos fuimos antes de tiempo aún perdiendo el dinero de la estancia.
Stayed 4 nights in Aug 2021
Response from Dpto Recepción on 29 Aug 2021
Estimada Sra. Maria Fernanda. Teniendo recepción 24h nos hubiera gustado que nos hiciera saber sus necesidades y si algo había mal o faltaba no tenia más que venir a recepción y lo hubiéramos subsanado al momento. En Agosto en una ciudad turística como la nuestra y al lado de la playa es lógico que haya movimiento durante todo el día. Quizá deba elegir otro tipo de alojamiento, época o destino menos turístico. Atte. Dpto Recepción.

6/10 Okay

Kenneth

Stayed 1 night in Apr 2021
Response from manager on 27 Apr 2021
Dear Mr. Kenneth, Thank you for your comment. Hope see you again soon. Best regards,

8/10 Good

Antoni, Torrevieja

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cerca de la playa bien comunicado muy recomendable la verdad
Stayed 2 nights in Nov 2020
Response from Gerente. on 21 Jan 2021
Estimado cliente, Gracias por sus comentarios, estamos muy contentos de saber que ha disfrutado de su estancia. Esperamos volver a verlo pronto. Atentamente. Gerencia Aparthotel Fresno.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jättebra boende mitt i Torrevieja. Väl utrustat och lätt att checka in.
Stayed 1 night in Jan 2020
Response from Manager on 9 Feb 2020
Dear customer, Thank you for your comments. Hope see you again soon.

10/10 Excellent

Reijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresno
10 yötä viihdyimme! Ei moitteita!
Stayed 9 nights in Dec 2019
Response from Management Aparthotel Fresno on 27 Jan 2020
Thanks very much for your value!!! We hope see you soon! Management Aparthotel Fresno.

8/10 Good

Sylvi Margareta

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Management Aparthotel Fresno on 27 Jan 2020
Thanks very much for your value! We hope see you soon. Management Aparthotel Fresno

10/10 Excellent

Jamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Manager on 11 Dec 2019
Dear Mr. Jamal, Thank you for your comments, are very important for us. Hope see you again soon. Sincerely, Management Apartotel Fresno

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentralt
Leiligheten var greie. Vi hadde en med 2 soverom så den var romslig. Hadde både oppvaskmaskin og vaskemaskin. Det vi hadde å klage på var at den var vendt mot et smug og totalt fraverende av sol og vi så rett inn i leiligheten over gaten som var ca 5 m unna.Parkering i kjelleren
Stayed 3 nights in Nov 2019
Response from Manager on 13 Nov 2019
Dear Kristin, Thank you for your comments. We are sorry that the location not had your like. When you arrived to apartotel, you commented to receptionist that the apartment had not good view, and she offered you other apartment side main street 1st floor but you not accept our proposal. Then we offer other one side main street 5th floor but this apartment have three bedrooms and the price is diferent, and you not accepted the 2nd proposal. Sincerely. Management.

6/10 Okay

Nina

Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Mar 2019
Response from manager on 2 Apr 2019
Dear customer, Thank you for your commets, are very important. Hope see you again soon. Sincerely, Management Apartotel Fresno

6/10 Okay

Verified traveller

Stayed 8 nights in Mar 2019
Response from manager on 2 Apr 2019
Dear customer, Thank you for your comments, are very important for us. Hope see you again soon. Sincerely, Management Apartotel Fresno.