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Reviews of Surf City Motel

3.5 out of 5
Surf City Motel
35 The Esplanade, Torquay, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 76 out of 338 reviews" "
Rating 8 - Good. 130 out of 338 reviews" "
Rating 6 - Okay. 91 out of 338 reviews" "
Rating 4 - Poor. 28 out of 338 reviews" "
Rating 2 - Terrible. 13 out of 338 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Don’t pay online.im glad I didn’t was waiting out side reception ringing to book in for an hour with no response from the owners.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went out of their to help me. Very clean and tidy
Stayed 3 nights in Aug 2020

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Jun 2020

8/10 Good

Tracey, Ballarat

Liked: Cleanliness, staff & service, amenities
Room clean and tidy, provided what was offered . ‘Running’ toilet wasn’t conducive to sleep on the first night.
Stayed 2 nights in Jun 2020

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Annika, Melbourne, VIV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off street parking and close to beach, nice, clean and family friendly
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bedside tables and lamps were dusty. Corner of microwave door broken which did not instill confidence to use it. Site show pool on site, which was dirty and unkempt - definitely wouldn't swim in it. For $210 per night, I would expect far better.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Hans Achermann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely over priced. Two star rating. It is infair to rip people off like this.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Close proximity to beach, restaurants and shops. D
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, Quick checking, Large room, good facilities, very clean. Very friendly staff !
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Office wasn't open 830am to 09:30pm as stated here..it was open 1:30pm to 09:30 pm..our check in time is 1pm..so when we get there, no one at the office, we have to call several times to get to them and have to call wotif help centre, coz apparently the check in time is 2pm, when its clearly stated 1pm on our booking at wotif..
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Mick, Melbourne

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I was called 10mins upon arrival to tell me they had double booked well done very poor
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Average facilities in a good spot. Room is dated. Blanket had holes in it
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right across the beach was beautiful, having our own car park was a bonus as well not worrying about what time we returned to the hotel. They were happy to allow us to check in late by leaving the key under the mat which was we were so grateful due to us coming from 5 hours we didn't stress rushing to get their. :) 10 stars
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opposite the beach, sensational views. Good value. Would stay again
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The location is perfect. The bathroom is a little run down but the beds were comfortable.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, quiet at night, enough space, although this is a budget motel, I was happy with everything. Location great.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Amenities
Very unfriendly and helpful. Got early morning call and directions i need for work.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surf City Motel and Bombora Dining
Needed somewhere to stay overnight, that was near good dining, preferably with views. Surf City ticked all boxes. good rooms, quiet and only 2 doors away from Bombora eatery and bar. Meals were delicious both dinner and Breakfast enjoyed overlooking parkland and beach. Will definetly stay at Surf City and revisit Bombora again.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms are basic but have all you need. Could do with more attention on the cleaning though, especially at $290 a night on a public holiday.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay.
It was comfortable, quiet and a great location. The amenities were ok but could have used bowls, plates cutlery etc. a toaster was provided and an electric jug. That’s all .the bed was comfortable, bathroom ok.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
excellent location. walking distance to anywere you need to go. rooms are clean and have adequate facilities
Stayed 1 night in Jan 2019

8/10 Good

RicandLara, Wood Wood Victoria

Liked: Staff & service, property conditions & facilities
There was everything you need from a motel, but the carpet was very stained and the air conditioner and mattresses could do with an update, but overall a neat, well located motel that met all expectations.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good place to stay in the center of the city and near the beach. Hotel in good condition
Stayed 2 nights in Jan 2019

8/10 Good

D, Mornington

Liked: Staff & service
Great locale but just dated rooms with managed expectations all good 🙂
Stayed 3 nights in Jan 2019

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and restaurants. Very convenient
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Jodie

Basic older style motel in central Torquay. Convenient to shopping strip & resturants.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Great location! On the esplanade (beach opposite) great eateries in walking distance. The room in the bedroom was very light with a window up high so made sleeping in difficult.
Stayed 1 night in Nov 2018

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Easy check in,good service, good location very happy overall.
Stayed 4 nights in Nov 2018

2/10 Terrible

nick

Disliked: Staff & service, property conditions & facilities, room comfort
horendous room, broken, worn out, and the facility owner dont care, we walked in a walked out, do not trust the pictures on the website
Stayed 1 night in Nov 2018