Exterior

Reviews of Victoria's Mansion Guest House

2.5 out of 5
Victoria's Mansion Guest House
68 Gloucester St., Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 390 out of 1002 reviews" "
Rating 8 - Good. 437 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool setup being and old victorian house. Good proce for veing near downtown
Stayed 1 night in Apr 2024
Response from Elsie on 30 Apr 2024
Thank you, Rachel for your review!

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room was ok for the price, but leaves alot to be desired. It had one of the most awkward showers I've ever used since the height of the shower was intruded by what seems like a staircase. The bathroom ceiling and tiles are in rough shape. There was no button/switch to turn on the bedside lamp, and when I followed extension cord to see if the plug needed adjusting there were electrical sparks. Location is great, and I appreciated having a fridge and microwave which is less common in some economy rooms these days.
Stayed 1 night in Apr 2024
Response from Elsie on 30 Apr 2024
Hi David,Thank you for your feedback. Since this is a Toronto Heritage Building, this hotel is known for its old aesthetic. Seems like houses built around the 1800s looked and felt just like this. Modernizing this place would not justify our initiative to preserve it as it was originally, however, we did our bit by adding current generation's bathroom fixtures for our guests. Thanks for choosing to stay with us and if heritage aesthetic is what you like, remember to stay with us next time you are in the GTA.Thanks!

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very good location, with numerous restaurants, bars, concert venues, etc nearby
Stayed 1 night in Apr 2024
Response from Elsie on 29 Apr 2024
Hello Colby!Thank you for your review and hope you enjoyed the concert!!See you again when you are here!

8/10 Good

L. Brett Cornish

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cute place. Parking tricky...
Stayed 1 night in Apr 2024
Response from Edyta on 25 Apr 2024
Dear L. Brett,Thank you so much for your review! We hope you will think of us the next time you need to travel to Toronto in spite of the tricky parking.

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities
Edyta was very helpful. Kudos. Nice walkable neighborhood with good dining options.
Stayed 1 night in Apr 2024
Response from Edyta on 25 Apr 2024
Dear Inge,Thank you for choosing Victoria's Mansion Guest House and see you next time!

6/10 Okay

Krystle

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Edyta on 25 Apr 2024
Dear Krystle,We really appreciate your feedback. Please, let us know how we could improve our service.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem! What a delightful place to stay, clean, well equipped and close to everything. The folks were able to easily accommodate my late check-in and parking needs. They were super responsive, and really helpful. The room had everything I could need and I will look to this place as my go-to for meetings in Toronto!
Stayed 1 night in Apr 2024
Response from Edyta on 18 Apr 2024
Dear Karen,We are really glad that we have met your expectations. See you next time!

8/10 Good

Daina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to receive directions to check in on our own at 2.30 am, and all worked well. The room is very clean, quite nice, but the bed in our room was noisy and a bit soft (room 16).
Stayed 1 night in Apr 2024
Response from Edyta on 18 Apr 2024
Dear Daina,Thank you for your feedback. We hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s very convenient to the subway and to Univ. of Toronto but you can hear people in the hall, next door and upstairs.
Stayed 2 nights in Apr 2024
Response from Elsie on 13 Apr 2024
Hello Ryan,Thank you for your feedback! Since this is a Toronto Heritage Building preserved to resemble its original look, we made very few renovations. For a quieter experience, you can always book the studio room, deluxe single room, or the superior rooms where there is less distraction possibilities. Thank you and see you again!

10/10 Excellent

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Location was great. Service was great. We had no complaints!
Stayed 1 night in Apr 2024
Response from Edyta on 11 Apr 2024
Dear Sarah,We are very happy that our guest house has met your expectations and we hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Cathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good location for the eastern part of the university.
Stayed 2 nights in Apr 2024
Response from Edyta on 10 Apr 2024
Dear Cathleen,We really appreciate your feedback. We hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is attentive and friendly. The room had everything I needed. Thank you so much!
Stayed 2 nights in Apr 2024
Response from Edyta on 10 Apr 2024
Dear Charles,Thanks very much for your review and see you next time!

8/10 Good

Sage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Victoria's Mansion Guest House! Although it was a small room and pricey, it was good for Toronto (which usually has really high hotel prices). It was expensive but a good location, very close to the subway station and in a good area. Only problem was the price.
Stayed 1 night in Apr 2024
Response from Edyta on 9 Apr 2024
Dear Sage,Thank you very much your feedback. We always thought that our prices were quite reasonable...

10/10 Excellent

Inge

Liked: Staff & service, property conditions & facilities
Great neighbourhood. Lots of options.
Stayed 1 night in Apr 2024
Response from Edyta on 10 Apr 2024
Dear Inge,Thanks so much for your feedback! We hope to see you in the future.

10/10 Excellent

Nista Luvna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Edyta on 4 Apr 2024
Dear Nista,We really appreciate your feedback and hope you will think of us the next time you need to travel to Toronto!

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For what it is the place is really nice. Room was a bit small but thats to be expected. My only complaint is that the bathroom door didnt close properly. there is also no shampoo in the bathrooms but its not hard to buy some or bring your own. Overall its a really nice place in a nice part of the city
Stayed 2 nights in Mar 2024
Response from Kathy on 7 Apr 2024
Thanks very much for your feedback! We will definitely look into why the bathroom door isn’t closing properly. Re the shampoo- the dispensers in the shower are filled with a “body shampoo” (hair and body). I’m sorry if this was not refilled. Should you wish to try us again and you find anything lacking just call us and we will try our best to fulfill your need. Thanks again for taking the time to comment and we do hope you’ll stay with us again!

10/10 Excellent

Emeric

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient. Late check in process is great. I left a personal item and they very kindly mailed it to me! 5/5 customer service!
Stayed 1 night in Mar 2024
Response from Edyta on 22 Mar 2024
Dear Emeric,We are really glad that we could help! See you next time...

8/10 Good

Brennan

Liked: Cleanliness, amenities
Nice little room for one night, shower was a little cramped but nice overall.
Stayed 1 night in Mar 2024
Response from Edyta on 28 Mar 2024
Dear Brennan,Thank you so much for your review! We hope to see you in the future.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Edyta on 14 Mar 2024
Dear Leanne,We really appreciate your feedback and can't wait to see you again!

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Victoria's Mansion Guest House was acceptable.
Stayed 1 night in Mar 2024
Response from Edyta on 6 Mar 2024
Dear Rob,We really appreciate your feedback. Please, let us know how we could improve our service. Thank you.

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very small
Response from Edyta on 28 Feb 2024
Dear Donald,Thank you very much for your feedback. Unfortunately, we can't do anything about the size of the rooms... If there is something involved with our service that we could improve, we look forward to hearing from you.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edyta on 1 Mar 2024
Dear Anita,We really appreciate your positive feedback and hope you will think of us the next time you need to travel to Toronto!

8/10 Good

Maksym

Stayed 2 nights in Feb 2024
Response from Elsie on 24 Feb 2024
Hi Maksym,Thank you for your review. We hope to see you again next time you come to Toronto!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Nice staff for the most part... One was eager to not give me an answer when i asked about a baggage hold, told me to call back and speak to the next employee... Also, i paid for a king bed... They just put 2 twins together, i felt the gap between them and my feet hung over the edge... Needs more cleaning, vents were caked in dust.... 3.5/5
Stayed 2 nights in Feb 2024
Response from Elsie on 18 Feb 2024
Hello Steven,Thank you for your feedback. We will look into each of your concerns and provide the service you expect from us the next time you come stay at Victoria's. Have a great day!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Edyta on 23 Feb 2024
Dear Marina,We really appreciate your feedback and hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

richard

Disliked: Amenities
Accommodated my need for an extra night.
Stayed 2 nights in Feb 2024
Response from Edyta on 23 Feb 2024
Dear Richard,Thank you so much for your review! Please, let us know how we could improve our service.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Edyta on 26 Jan 2024
Dear Charles,We really appreciate your positive feedback and hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I needed :)
Stayed 1 night in Jan 2024
Response from Edyta on 26 Jan 2024
Dear Clifford,Thank you very much for your positive feedback and hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

Soeun

Stayed 5 nights in Jan 2024
Response from Edyta on 19 Jan 2024
Dear Soeun,Thank you so much for your feedback! We would really appreciate if you let us know how we could improve our service.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Previous visits to this hotel, i have been very lucky and gotten a room with a little balcony (as a smoker, what a treat). This time, less lucky, got a top-floor room with a very cozy, under-the-eaves, but still somewhat cramped feel. Colour scheme was unusual but quite beautiful, golds and coppers offset with a grey-teal shade very like patina. When i lay on the bed i could look out a little attic window at pigeons. A very romantic servant's quarters vibe, not everyone's favourite but i thought it was sweet. I did remove one star for a rock hard mattress on the bed and also quite a petite little bathroom that introduced my knees to the sink a few times too many. But shabby chic and very cute. Walking the stairs to the 3rd floor only a medium hassle. I do love this place.
Stayed 2 nights in Jan 2024
Response from Kathy on 15 Jan 2024
Thanks so much for the great rating and wonderful comments...sorry about. your knees! We hope to see you again on your next trip to Toronto!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest
Fantastic staff . Great location. Highly recommended
Stayed 2 nights in Jan 2024
Response from Kathy on 13 Jan 2024
Thanks so much for the great rating and your positive comments! We hope to see you again the next time you travel to Toronto!

8/10 Good

Camille

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Edyta on 8 Jan 2024
Dear Camille,We really appreciate your feedback! See you next time!

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Edyta on 8 Jan 2024
Dear Leonard,Thank you very much for your feedback. We hope you will think of us the next time you need to travel to Toronto!

4/10 Poor

Glenn

Liked: Cleanliness, staff & service
We mis-judged the property when we booked. We got the impression from the website that it was better than it is. This is a good spot for someone who simply wants to sleep over. The room was very small with old furniture, shower etc. Not for us.
Stayed 2 nights in Dec 2023
Response from Edyta on 8 Jan 2024
Dear Glenn,We are truly sorry that we have not met your expectations. Unfortunately we can't do much about the size of the rooms... Also, a great number of our guests love the Victorian style of our guest house.

10/10 Excellent

Aveline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Edyta on 5 Jan 2024
Dear Aveline,Thank you very much for your feedback! We hope you will think of us the next time you need to travel to Toronto!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well. The only thing that was kind of uncomfortable was that when you get to the guesthouse, you have to make a phne call to get in touch with the staff. My cell phone line dos not work in Canada and it was raining. I had to ask a very helpful passer by to make that call for me. The rest was Ok.
Stayed 3 nights in Dec 2023
Response from Elsie on 29 Dec 2023
Thank you for your feedback. It is mainly because of security that we do not have the phone outside and we will look into other options to make it easier for our guests coming from out of country. Thanks again!

10/10 Excellent

Yunshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kathy on 25 Dec 2023
Thanks so much for your great rating! We hope to see you again the next time you travel to Toronto!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff . Great location. Quiet . Highest recommendation!
Stayed 3 nights in Dec 2023
Response from Elsie on 22 Dec 2023
Thank you so much, Carl. Hope to see you soon again!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Kathy on 22 Dec 2023
Thanks so much for the great rating! We hope to see. you again on your next trip to Toronto!

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victoria's Mansion place, staff and Edyta made our vacation stay very comfortable, nice and quiet. Well-organized, the suite looks pretty nice and Victorian, clean and cozy and very secured guest suite. I'd come back again and would highly recommended. Thank you so much. Till next time. Matthew and Rosie
Stayed 2 nights in Dec 2023
Response from Kathy on 16 Dec 2023
Thanks so much for the wonderful comments! We are very pleased you enjoyed your stay and hope to see you again the next time you travel to Toronto!

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from Edyta on 5 Jan 2024
Dear Patricia,We truly appreciate your feedback and hope you will think of us the next time you need to travel to Toronto!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Location and nice property
Stayed 1 night in Dec 2023
Response from Kathy on 16 Dec 2023
Thanks so much for the great comments! and good rating! We are very pleased you enjoyed your stay and hope to see you again the next time you travel to Toronto!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good spot
Super convenient location for people who like to explore on foot and use Toronto's excellent public transportation system. Lots of restaurants and shopping nearby.
Stayed 2 nights in Nov 2023
Response from Kathy on 22 Dec 2023
Thanks so much for the great rating and positive comments! We hope to see. you again on your next trip to Toronto!

8/10 Good

Patrik

Liked: Cleanliness, amenities
It is an old property, but renewed. I enjoyed my time, it is close to subway station, the room was clean, but there is no staff at all. There are amenities in the bathroom and chicken items available at the room. I recommend.
Stayed 4 nights in Nov 2023
Response from Kathy on 16 Dec 2023
Thanks so much for the great comments! and good rating! We are very pleased you enjoyed your stay and hope to see you again the next time you travel to Toronto!

10/10 Excellent

Daniela

Liked: Staff & service, amenities, property conditions & facilities
I love staying here! As a female solo traveler, I recommend this place a hundred percent! I felt safe, it was close to commercial stores, and the rooms were well equipped.
Stayed 1 night in Nov 2023
Response from Edyta on 30 Nov 2023
Dear Daniela,Thank you so much for your feedback. We are really glad that you enjoyed your stay with us. See you again in the future!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Kathy on 25 Dec 2023
Thanks so much for your great rating! We hope to see you again the next time you travel to Toronto!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 2 nights in Nov 2023
Response from Edyta on 28 Nov 2023
Dear Paul,Thanks so much for your feedback! See you again in near future.

8/10 Good

Courtney

Travelled with pets
Liked: Cleanliness, amenities
The house is charming and the location is perfect.
Stayed 1 night in Nov 2023
Response from Edyta on 24 Nov 2023
Dear Courtney,Thank you for your feedback and see you next time!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Terrific staff . Highly recommended.
Stayed 2 nights in Nov 2023
Response from Edyta on 23 Nov 2023
Dear Carl,Thank you for your kind words:) We hope to see again!

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming get-away and the room exceeded all expectations .. wonderful stay and recommended!
Stayed 1 night in Nov 2023
Response from Edyta on 22 Nov 2023
Dear JoAnne,We are really glad that you enjoyed your stay in our guest house. See you in the future!