This property needs to be removed from the Hotels.com site. This was our first hotel on an 8-day baseball trip starting in Toronto. We arrived, and the picture of the front of the hotel was nothing like the pictures. It has no place to pull in to register. We arrived and talked to Mo and Joe. They informed us the room we rented did not have a bathroom and it had a shared WC. They immediately said they could give us a room with a WC for an additional fifty dollars. We needed a room, so we paid the charge, then they required us to pay for the room again.
As you can see, we prepaid for this hotel through your service. We obtained a key, code, and FOB to enter the building, lobby, and room. Once in the room, the A/C was a plug-in window unit. The TV did not work, and the bed touched the kitchenette. The bathroom was poor, to say the least. It had a Smail square shower that my wife would not go into. The kitchen had reused glass jars of coffee grounds and sugar. NO coffee maker?
