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Rating 10 - Excellent. 1113 out of 1583 reviews" "
Dear Xu, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
Great location, close to Billy Bishop, restaurants & Roger’s centre, amazing room, great staff, concierge was extremely helpful!
KiM
Stayed 2 nights in Apr 2024
Response from Ciaran on 3 May 2024
Dear Kim, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
The property was nice but all we could get as far a view from our window is train tracks. We checked in at 4 pm as was staded on my reservation and all the room where given out all ready. First room we seen a roof, second one the tracks. For the amount we paid the lower rooms should be cheaper.
Lillian
Stayed 1 night in Apr 2024
Response from Zelaikha Rahimi on 28 Apr 2024
Dear Lillian , Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the view from your room and the room availability upon check-in.We understand the importance of a pleasant view and the expectation of room availability, especially after a long journey. Rest assured, we’ll review our room allocation procedures to ensure a smoother experience for our guests in the future.We appreciate your candid review, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Zelaikha RahimiAssistant Front Office Manager
Good Afternoon Juan,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
Dear Zachary,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
Dear Jaskeeerat,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
Dear Tori, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
Dear Edward, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
Dear Maria B,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
Good Morning Helia, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
6/10 Okay
Daniel
14 Apr 2024
Disliked: Staff & service
We were here at 3 for check in and didn’t get our room till 5:45.
Late for dinner reservations and for the hockey game
Daniel
Stayed 1 night in Apr 2024
Response from Michael Kashan on 14 Apr 2024
Good Morning Daniel, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are so sorry to hear you were not able to check in till 5:45pm. I will investigate to see why this happened, and ensure it doesn't happen again to any future guests. We hope to have the pleasure of welcoming you back in the near future to have a chance to make it a perfect stay. Please contact me directly for an early check in on your next booking. Kind Regards, Michael KashanFront Office Manager
Property was very clean and conveniently located. Only complaint is valet parking fees and garage fees.
Victoria
Stayed 4 nights in Mar 2024
Response from Michael Kashan on 14 Apr 2024
Good Morning Victoria, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
10/10 Excellent
Michael D, Wyses Corner
Travelled with family
11 Apr 2024
Overall very good experience at this property. Junior suite was fairly well appointed, with excellent views of the CN Tower and Roger’s Centre.
Staff were friendly and the drive they arranged to the airport was a newer Cadillac with a very friendly driver.
Super close to the Rogers Centre and lovely look. Wife used spa facilities and was very pleased.
Highly recommend this hotel. Excellent restaurant in the Azure with great staff and good breakfast.
Great experience and one of the better hotels I’ve stayed at in downtown Toronto over the years.
Michael D
Stayed 2 nights in Apr 2024
Response from Michael Kashan on 14 Apr 2024
Good Morning Michael D, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us, from the spa, to Azure restaurant, and view from your room. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
Great stay, super convenient, lovely staff, it was all great!
Robbie
Stayed 2 nights in Mar 2024
Response from Michael Kashan on 14 Apr 2024
Good Morning Robbie,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us, especially the lovely staff. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
Good Morning EUNKYUNG,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
Good Morning Derek,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
Excellent location. Right next Union Station and to the UP if you need to get to and from the airport. Very clean. Connected to the convention centre. Room was spacious and the bathroom had a great shower!
susan
Stayed 3 nights in Apr 2024
Response from Michael Kashan on 14 Apr 2024
Good Morning susan, Thank you so much for choosing The Intercontinental Toronto for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
8/10 Good
Chris
9 Apr 2024
Chris
Stayed 2 nights in Apr 2024
Response from Zelaikha Rahimi on 29 Apr 2024
Dear Chris, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Zelaikha RahimiAssistant Front Office Manager
Great location - CN Tour, Ripley’s, Rogers Centre and more only a 5 minute walk
William
Stayed 1 night in Apr 2024
Response from Ciaran on 10 Apr 2024
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager
Dear Ramsey,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager
10/10 Excellent
Tania
5 Apr 2024
Tania
Stayed 1 night in Apr 2024
Response from Ciaran on 26 Apr 2024
Dear Tania, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
Dear PK,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
Response from Aranza Escotoverri, Guest Services Manager on 4 Apr 2024
Dear Katherine,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards
Pleasant and friendly staff. Parking price is high...but you can't beat valet on Front Street chaos.
Michael
Stayed 1 night in Apr 2024
Response from Aranza Escotoverri, Guest Services Manager on 4 Apr 2024
Dear Michael,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards
Dear Crystal,Firstly, thank you for taking the time to share your feedback it is very much valued and is important to us. However, I am disappointed to read that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with me/us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Yours sincerely Ciaran O'Dwyer Guest Relations Manager
Dear Todd, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager
Great customer service
There was no food court just a restaurant
Wendy
Stayed 2 nights in Mar 2024
Response from Zelaikha Rahimi on 2 Apr 2024
Dear Wendy , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager
Great place great rates and staff amazing respectful professional and fun
JEFF
Stayed 1 night in Apr 2024
Response from Zelaikha Rahimi on 2 Apr 2024
Dear Jeff , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager
Dear Erin , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager
The staff were very friendly and helpful and the rooms were clean. The location was also perfect. We took the UP Express from the airport and it was a short walk to the hotel. There were also a nice variety of restaurants within a short walking distance.
Tanya
Stayed 2 nights in Mar 2024
Response from Aranza Escotoverri, Guest Services Manager on 1 Apr 2024
Dear Tanya, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,
10/10 Excellent
Karla
1 Apr 2024
Karla
Stayed 1 night in Mar 2024
Response from Zelaikha Rahimi on 21 Apr 2024
Dear Karla ,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Zelaikha Rahimi Assistant Front Office Manager
Our experience was excellent and the location was great.
N
Stayed 4 nights in Mar 2024
Response from Aranza Escotoverri, Guest Services Manager on 1 Apr 2024
Dear N, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,
10/10 Excellent
Andrew
Travelled with family, Travelled with family and small children
Dear Andrew, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations. I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager
6/10 Okay
Clark G.
29 Mar 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The pool has so much chlorine that the smell stays on you for days, our skin looked like it was burnt especially our kids.Have to apply aloe to ease the drying.Bar food in the room are overly priced and not a complimentary.The customer service if you have issues were not responsive and very hesitant to resolve the problem.They only tried to have a settlement after we contacted the higher IHG guest relation,in general.
Clark G.
Stayed 2 nights in Mar 2024
Response from Zelaikha Rahimi on 29 Mar 2024
Dear Clark . Thank you for choosing to stay at Intercontinental Toronto Centre recently and for taking the time to share your feedback.Your feedback is much valued and is very important to us. I am disappointed to learn that you feel unable to recommend the hotel following your recent visit. I would like to offer our sincere apologies for failing to meet your expectations on this occasion. Please can you let me know what we could have done better. Thank you again for your comments and I do still hope that we will have occasion to restore your faith in our service some day in the future. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager
Dear Stephen, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations. I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Zelaikha Rahimi Assistant Front Office Manager
Dear Paula, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
I was expecting a nice view of Ontario lake, but our room had a very ugly looking view! Way too expensive for the quality of rooms and services.
Mohammadmahdi
Stayed 5 nights in Mar 2024
Response from Ciaran on 28 Mar 2024
Dear Mohammadmahdi,Thank you for choosing Intercontinental Toronto Centre for your recent stay and for taking the time to complete our Guest Satisfaction Survey. Your comments are very valuable to us as they assist us in making improvements to the level of service and guest satisfaction throughout the hotel. I am sorry to learn that you did not have an entirely positive experience of your recent visit to the hotel. Unfortunately, we failed to meet or exceed your expectations in several areas of our hotel and service delivery, for which I would like to offer our sincere apologies. I can assure you that your feedback will be reviewed by our senior management team to ensure any lapses in standards remain isolated and are addressed immediately. I do hope that this recent experience will not deter you from returning to stay at Intercontinental Toronto Centre in the future. Thank you again for providing your feedback. Yours sincerely Ciaran O'DwyerGuest Relations Manager
8/10 Good
FABIEN
27 Mar 2024
FABIEN
Stayed 2 nights in Mar 2024
Response from Ciaran on 20 Apr 2024
Dear Fabien,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
Dear Carole, Thank you so much for sharing your wonderful feedback after your recent stay in Intercontinental Toronto Centre. It is particularly important to us to know that we have managed to meet and exceed the expectations.I am delighted to learn that you had a positive experience on your most recent visit to the hotel. Thank you for choosing Intercontinental Toronto Centre. We will look forward to having the pleasure of your company again soon. Yours sincerely Ciaran O'DwyerGuest Relations Manager
Dear Hyon,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
10/10 Excellent
Leticia
25 Mar 2024
Leticia
Stayed 3 nights in Mar 2024
Response from Ciaran on 15 Apr 2024
Dear Leticia,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
Dear Kamal,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
Dear Jason,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
Easy check in, wonderful
Staff. Clean room. Would stay again. Completely convenient for business and attractions.
Tracy
Stayed 2 nights in Mar 2024
Response from Ciaran on 26 Mar 2024
Dear Tracy,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager
As always, this hotel exceeds our expectations!!!!
Natalie
Stayed 2 nights in Mar 2024
Response from Michael Kashan on 24 Mar 2024
Good Morning Natalie,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
10/10 Excellent
Renee
22 Mar 2024
Renee
Stayed 1 night in Mar 2024
Response from Michael Kashan on 14 Apr 2024
Good Morning Renee,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
4/10 Poor
Haydi
21 Mar 2024
Haydi
Stayed 1 night in Mar 2024
Response from Michael Kashan on 14 Apr 2024
Good Morning Haydi, Thank you so much for choosing The Intercontinental Toronto for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager
8/10 Good
Vince
19 Mar 2024
Vince
Stayed 2 nights in Mar 2024
Response from Ciaran on 20 Mar 2024
Dear Vince, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager