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Reviews of Holiday Inn Toronto Downtown Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Toronto Downtown Centre, an IHG Hotel
30 Carlton Street, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1294 out of 3048 reviews" "
Rating 8 - Good. 1015 out of 3048 reviews" "
Rating 6 - Okay. 404 out of 3048 reviews" "
Rating 4 - Poor. 212 out of 3048 reviews" "
Rating 2 - Terrible. 123 out of 3048 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Maxime

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I spent $345 for a one-night stay and there was no hot water in the shower. After informing the front desk while checking out, I was told to contact the manager. Said manager mentioned that since I didn’t call the front desk to get a room change, he has no record and doesn’t offer any compensation.
Stayed 1 night in Apr 2024

8/10 Good

ernesto aspuria

Travelled with partner
Liked: Cleanliness, staff & service
Clean & quick service
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and felt safe
Stayed 4 nights in Apr 2024

8/10 Good

Fiona

Liked: Staff & service, amenities, property conditions & facilities
Front desk staff very help and nice
Stayed 3 nights in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Lucie, Boucherville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Clean, comfortable rooms.
Stayed 2 nights in Apr 2024

8/10 Good

Catarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little on the loud side with no white noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I have stayed at this property. From checkin to checkout, it is a joy and I will be back.
Stayed 1 night in Apr 2024

10/10 Excellent

William, Belize

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet, and friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great so far
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updated room. Great staff and good location
Stayed 2 nights in Apr 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Will plan to come again the next time we are in Toronto.
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Windows were making lots of noise in the wind, room was ok. Beds comfortable. I would stay again but not my first choice.
Stayed 4 nights in Apr 2024

10/10 Excellent

Terry-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and hotel was clean and always smell fresh.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice place to stay in Toronto
Stayed 3 nights in Apr 2024

8/10 Good

Erick-Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Front check in desk could improve . Room was clean. Excellent location close to everything.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT, COURTEOUS STAFF!
Stayed 3 nights in Apr 2024

8/10 Good

Erick-Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff
Stayed 2 nights in Apr 2024

4/10 Poor

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities
First night was put in room with strong smell of room deodorizer. Had to move in the middle of the night since couldn’t sleep. New room was much better in terms of smell but temperature control did not work. Had to use duvet from both beds to stay warm. Did not have time to change rooms since I had a busy schedule. Was moved to a much lower floor. Loud noises/people in hallway late at night. Last night was worst with drunk individual screaming at the top of his lungs. Not the best experience I have had with Holiday Inn. Had much better stays in the past.
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 5 nights in Apr 2024

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great place to stay for a night. Went to a concert and had a great time.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area very friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was too expensive.
Stayed 5 nights in Apr 2024

2/10 Terrible

Lorraine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival of my room, I had to make sure that I had got a bathtub and we went into the room and it was tiny and dirty. We called and they switched us to a new room and they didn’t accommodate us With the bathtub so we had to move again to another room. The parking could not accommodate our vehicle so we had to park it outside and hope it didn’t get stolen . Horrible service and completely unacceptable
Stayed 2 nights in Apr 2024

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Alison

Travelled with family
Liked: Staff & service
The property was well maintained and updated, and the staff was very nice and helpful. However, elevators and hallways small and cramped, and the room was tiny and hard to move around. Beds uncomfortable and sheets showed some dirt. Bathrooms very small as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

Nhat

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant
Stayed 1 night in Apr 2024

8/10 Good

Derek

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything we went to in downtown Toronto - within walking distance. Staff are very pleasant, helpful and friendly. The food in the restaurant was very good and service was fast and efficient. We intend to stay here again.
Stayed 3 nights in Apr 2024

4/10 Poor

Jarrod

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location,but guest room maintenence is poor with a bathroom sink with barely enough water pressure to dribble out and there are so few elevators that I waited for 20 minutes with my luggage and watched an elevator come and go every few minutes stuffed like d sardine can and gave up after 20 minutes and hauled my luggage down 8 flights of stairs.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kind and room spotless
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer, Toronto

Stayed 1 night in Apr 2024

8/10 Good

denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok that the best holiday inn. Needs renovation and upgrade.. i love the bar and lots of places u could walk to
Stayed 5 nights in Jan 2024

6/10 Okay

Shahnaz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst holiday inn I’ve stayed in,the staff was igroant,shower wasn’t clean and would not recommend staying there it’s awful.
Stayed 1 night in Apr 2024

10/10 Excellent

mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing !
Stayed 5 nights in Mar 2024

8/10 Good

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this hotel was in an area near all the attractions and public transport. I did not like that the hotel doesn't take debit cards, cash, or prepaid cards and instead only takes certain major credit cards.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean & updated. Close to public transit.
Stayed 2 nights in Apr 2024

6/10 Okay

ZAKHOUR, northampton

Travelled with group
It was central
Stayed 5 nights in Apr 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was clean comfortable and quiet.
Stayed 1 night in Apr 2024

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Terrilynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Rui

Travelled with family and small children
Holiday inn’s underground parking is a real pain. Not only I have to validate it everyday, half of the time after I validated is not working. Buzzer by the gate is not working. We have also been given wrong info. One of the front desk attendant said that we could use the same ticket to get out for the duration of our stay which is 5 days, that couldn’t be more wrong. Wasted a lot of our time.
Stayed 5 nights in Apr 2024

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was older but was quiet, update, showers were on the cooler side.
Stayed 1 night in Mar 2024

8/10 Good

Mir Habib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Hiroshi

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Lindsay

Stayed 2 nights in Apr 2024