Dear Brenda, We thank you for taking the time for giving us such a rating.It is always a pleasure to receive positive feedback.We look forward to seeing you again Kind regards,

Dear Todd, We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.

Dear Hyunlee, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are delighted to read that you did enjoy all aspects of your stay with us and that the team did a great job in ensuring that. We look forward to your next visit. Kind regards

Dear Erin, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are delighted to read that you did enjoy all aspects of your stay with us and that our resort offerings met your expectations. We hope to have the pleasure of welcoming you again in the future.Warm regards

Dear Christopher,I would like to thank you for choosing Great Canadian Casino Resort Toronto for your destination in Toronto moreover for taking the time to pen down such detailed online comments. It is important to hear from our guests to improve and maintain quality. We will share your feedback regarding breakfast buffet and other food options on site with our F&B team. We do have hotel bolly bar where minor can have food other then room service. We strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Thank you again for sharing your experience, and we hope your next visit will be more pleasant then last one.Regards,

Dear David, Thank you for your feedback and for choosing to stay with us at The Great Canadian Casino Resort Toronto. We apologize for any inconvenience caused by our ongoing construction, as we work to complete our facilities and provide the complete range of services soon. We hope by your next visit with us all the work will be complete. Warm regards,

Dear Steve,Thank you for the rating. We are delighted that we you enjoyed your stay with us. The property is conveniently located along highway 27 and the airport as well. We would be more than glad to welcome you again.Regards,

Dear Nick,Thank you for your review. We are positively hopeful that the pool and other amenities are open by July 2024. We look forward on seeing you again on your next visit.Regards,

Dear Linda,Thank you for your feedback. This is helpful in the continuous improvement of the hotel facilities particularly for the shower in the accessible room. We do not charge a spa fee but we do charge a resort fee that I believe you were referring to. The pool will be open soon and this will make a more complete experience. We would like to offer you a free of charge late check out fee when you come back. Please inform the manager on duty to avail. We hope to see you again. Regards,

Dear Sienna,Thank you for the feedback. We value each comment whether its positive or negative as we prepare for our grand opening and beyond. We apologize as we did not satisfy your expectations. Our commitment is to provide quality service that will make our guests always return. We are looking forward to see you again.Regards,

Dear Deborah, Thank you for providing feedback on your recent experience. We take pride inproviding a clean and comfortable space for all of our guests. so, our teamappreciates that you noticed. We look forward to seeing you again soon!

Dear Long, Thank you for sharing this positive review. We appreciate our location just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

Dear Raymond, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us.We hope you’ll visit us again soon!

Dear Juanita,Thank you for the feedback. We sincerely apologize about your recent experience during check in. Rest assured that your feedback is valued and will be of great help for the Training and Development of our team members. We want to make it up to you by offering a late check out when you come back. Please reach out to the manager on duty for this arrangement.Regards,

Dear Mylene, Thank you for taking the time to share your feedback. Sorry for the inconvenience. Our goal is to work as a team to improve! We hope to see you again to change your expectations. Sincerely,

Dear Donna, Thank you for taking the time to share your experience with us. We hope to have the opportunity to welcome you again!

Dear William S,Thank you for the compliments. We are delighted that you enjoyed your stay with us. In the future, we may offer shuttle service and from the airport. We are looking forward for your next visit again.Regards,

Dear Victor, Thank you so much for your lovely review! Hope to see you again soon!

Dear Stephen,Thank you for the review. We really appreciate it. I am unsure which are you referring to for the extra 19 tax. Taxes are Harmonized Sales Tax and Municipal Accommodation Tax that are mandated by the government which is technically included on you prepaid reservation. We do have a resort fee that is 19.99 plus tax. This resort fee includes the overall experience of the property from wifi, parking etc. Unfortunately, as of this time we do not have shuttle to and from the airport. In the near future, we may offer this service.Regards,

Dear Chinonso,Thank you for the five star rating. We are glad you enjoyed your stay.Regards,

Dear Owen,Thank you so much for your positive feedback! It makes us incredibly happy to know we provided you with an excellent experience.We look forward to seeing you again. Sincerely,

Dear Anthony, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are thrilled to hear that you enjoyed our hotel. Thank you for the feedback and we hope to have the pleasure of welcoming you again in the future.

Dear Harold, Thanks for staying with us at the Great Canadian Casino Resort Toronto. It’s great to hear that you had a good time and liked everything. We’re happy that you found the hotel accessible. Looking forward to seeing you again soon. Best wishes,

Dear Donald, We appreciate your review regarding your experience.It is always a pleasure to receive positive feedback.We look forward to seeing you again.

Dear Ahmed, Thank you for sharing your experience we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Paul, We are grateful for your feedback and pleased that the overall comfort of the room met your expectations. Your suggestions on the room’s layout and the placement of appliances have been noted and are valuable to us. We want to extend our sincerest apologies for the shower leakage issue you encountered, something we will investigate. Thank you once again for helping us enhance our guest experience. We look forward to your return in the future, ensuring an even more enjoyable stay.Warm regards,

Dear Gilad, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed the spaciousness of our rooms, the large windows, and the stunning views, especially from your track-facing room. We appreciate your suggestion regarding the closet space and seating options. We look forward to welcoming you back soon and hope to exceed your expectations once again.Warm regards,

Dear Moshood, We are delighted that you enjoyed your stay! Thank you for making us your choice hotel! We look forward to seeing you again. Kind Regards,

Dear Dawn, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are delighted to read that you did enjoy all aspects of your stay with us. We hope to have the pleasure of welcoming you again in the future.Kind Regards

Dear Andy,We thank you for taking the time to review Great Canadian Casino Resort Toronto. We are curious to hear from you more comments in order to achieve a better rating.Sincerely,

Dear Harpreet, thank you for sharing your feedback with us. We’re delighted to hear that you appreciate the abundance of Level 2 and Level 3 EV chargers available on our property. We apologize if our team members knowledge about the available items fell short. As the EV charges are newly activated, some team members are still getting acquainted with their availability.

Dear Lisa, Thank you for your feedback. We are glad to hear that you found the building nice and the parking accessible. However, we apologize for the disturbance you experienced during the early hours. If ever this were to occur again, we hope not, on a future stay please do not hesitate to contact the front desk so our security and surveillance teams can be notified for an investigation. We take the comfort and security of our guests seriously. Please let us know if there is anything else we can do to make your next stay more comfortable.

Dear Najmi, We thank you for taking the time and for giving us such a high rating. It is always a pleasure to receive positive feedback. We look forward to seeing you again.

Dear Silvia, we are delighted to hear that you had a positive experience at our property and enjoyed the first-class facilities and spacious rooms. It’s great to know that our efforts to maintain high standards have been recognized. Thank you for your positive feedback, and we look forward to continuing to provide you with great experiences during your future stays with us.Warm regards,

Dear Kristien,Thank you for the rating and feedback. We sincerely apologize for the on going construction on some parts of the property.Regards,

Dear Katherine, Thank you for sharing your honest feedback with us. While we appreciate your sincerity, we regret that your experience was not as favorable as we had hoped. Our team takes guest feedback seriously, and I apologize if we fell short of your expectations. Regarding our manager’s attempt to gather further insights on how to improve, we apologize if our follow-up communication was not satisfactory. We respect your request not to be contacted again in the future.Warm regards,

Dear Rubina, We are pleased to hear that you had a wonderful stay with us! Your shout-out for Tyesha is much appreciated; she is indeed a valued member of our team who always strives to provide a warm and welcoming experience. Thank you for taking the time to recognize her efforts. We will be sure to pass along your kind words.

Dear Anastasia, Thank you for taking the time to share your stay experience with us. We are happy to hear that you enjoyed the complimentary upgrade and found your room to be clean and comfortable. We apologize for any inconvenience caused by the construction and the parking situation. We are currently working on improving our facilities to serve you better. We appreciate your understanding and look forward to welcoming you back soon for an even more pleasant stay. Warm regards,

Dear James,Thank you for the rating. We would like to hear more about your recent experience with us. Please allow us to call or email you at your most convenient time for more information.Regards,

Dear Nikky,We sincerely regret any disruption the current construction work may have caused. Please be assured that our team is making every effort to expedite the enhancements, particularly to our pool area, with the aim of elevating your next visit. Thank you for your understanding.

Dear Christopher, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are delighted to read that you did enjoy all aspects of your stay with us. We hope to have the pleasure of welcoming you again in the future.Kind Regards

Dear Dalia, We are thrilled to hear that your stay at the Great Canadian Casino Resort Toronto was enjoyable in every way, and that our team contributed positively to your experience. We look forward to your return in the future.

Dear Matt,Thank you for the rating. We appreciate it.Regards,

Dear Abhi,We greatly appreciate your feedback and would like to extend our deepest apologies for the oversight regarding your room service order. We understand the gravity of food allergies and assure you that we take your feedback with the utmost seriousness.Upon reviewing the situation with our team, we acknowledge that a new food order was promptly arranged, and the resort fee was waived from your hotel bill as a gesture of our apology for the error made with your initial order. Thank you for bringing this to our attention and we look forward to the opportunity to serve you better.

Dear Sheena, thank you for selecting the Great Canadian Casino Resort Toronto for your recent visit. It brings us pleasure to know that your stay was thoroughly enjoyable and that our team contributed positively to your experience. We look forward to the opportunity to host you once more in the future.

Dear Kevin, Thank you for taking the time to share your feedback. We are glad to hear that you found the room spacious and our dining options satisfactory. We appreciate your suggestions regarding the room furnishings and signage; your input matters as we strive to improve our guest experience. We will certainly keep your suggestions in mind about enhancing our signage for easier navigation. We hope to welcome you back soon for an even more enjoyable stay.