Reception

Reviews of 1 Hotel Toronto

5 out of 5
1 Hotel Toronto
550 Wellington St W, Toronto, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 234 out of 301 reviews" "
Rating 8 - Good. 40 out of 301 reviews" "
Rating 6 - Okay. 13 out of 301 reviews" "
Rating 4 - Poor. 9 out of 301 reviews" "
Rating 2 - Terrible. 5 out of 301 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Nice enough hotel and very friendly staff. I would probably go elsewhere next time due to the food choices and prices. All in all though it was a great weekend.
Stayed 3 nights in Apr 2024
Response from Aaron on 1 May 2024
Hello Ronald! Thank you for taking the time to provide feedback on your recent stay. We are happy to see that you had a great weekend staying with us. We really hope to be able to welcome you back again!

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Return guest. Great experience!
Stayed 3 nights in Feb 2024
Response from Aaron on 28 Apr 2024
Hi Annie! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you had a great experience. We hope to see you again soon!

8/10 Good

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like that there are lots of plants and fresh fruits available. Beds are comfortable.
Stayed 3 nights in Apr 2024
Response from Aaron on 28 Apr 2024
Hi Thomas! Thank you for taking the time to rate your recent stay with us. We are happy to hear that you liked our nature-inspired design & enjoyed our lobby Farmstand. We hope to see you again soon!

10/10 Excellent

aubin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aaron on 28 Apr 2024
Hi Aubin! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us. We hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Meli on 20 Apr 2024
Hi David! Thank you for providing with a perfect score. We are delighted to have met your expectations and look forward to meeting again!

6/10 Okay

Kelsey

Travelled with family
Disliked: Amenities
Service was excellent. All of the employees that we encountered were very helpful and attentive. However, I wasn’t impressed with the location, the whole system for valet parking was really odd where you had to wait in the restaurant to get the car. I understand Toronto is a big city with traffic issues but we have never stayed at another Toronto hotel like that. The room was small and the hotel overall just looked like a remodeled holiday inn. Nothing luxurious or special like the ritz or Shangri la although it was just as expensive. I really had higher hopes for this place.
Stayed 1 night in Apr 2024
Response from Meli on 20 Apr 2024
Hello Kelsey! Thank you for recognizing our amazing team! We loved meeting you and were so happy you chose our sustainable sanctuary as your home. We are disappointed to hear about your valet experience. It not the ideal experience we would like for our guests and are working on enhancing this part of our hotel. Your opinion is most valued and we hope if you decide to give the hotel a second chance we have an opportunity to show you different room types finding the perfect space for your visit. Appreciate your time and honesty.

8/10 Good

Javen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Meli on 20 Apr 2024
Hi Javan! Thank you for providing us with your rating. We are delighted to have met your expectations and look forward to meeting again for hopefully an even better stay.

10/10 Excellent

Virgil

Liked: Cleanliness, amenities, property conditions & facilities
1 Hotel continues to be my favourite property in Toronto. Everything that one would expect from a hotel of this calibre can be found within 1 Hotel. And the body wash... You're going to have a hard time getting out of the shower.
Stayed 1 night in Apr 2024
Response from Aaron on 18 Apr 2024
Hi Virgil! Thank you for taking the time to rate your recent stay with us. We are so happy to hear that we are your favourite property while visiting Toronto! We love the smell of our body wash too! We hope to see you soon.

10/10 Excellent

XIAOYU

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonah Aridi on 12 Apr 2024
HI Xiaoyu,Thank you for staying in our sustainable sanctuary. We are delighted you enjoyed your stay.

10/10 Excellent

Irini

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful with attention to detail, eco-friendly, fantastic products and great staff. Nespresso in room and check out at 12 always a plus. We had the room with the deck access which was lovely. Loved the neighborhood too (many nice coffee shops and walkable).
Stayed 2 nights in Mar 2024
Response from Aaron on 31 Mar 2024
Hello Irini! Thank you for taking the time to provide feedback on your recent stay. We appreciate your kind words and are so happy to see that you enjoyed your time with us. We would love to welcome you back again soon!

10/10 Excellent

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
Always love staying at this hotel. This was my first time staying here with my son and they were very accommodating to everything we needed.
Stayed 1 night in Mar 2024
Response from Aaron on 3 Apr 2024
Hi Whitney! Thank you for taking the time to provide feedback on your recent stay. We love that you love staying with us & we hope to see you again soon!

6/10 Okay

zhuoqun

Stayed 2 nights in Mar 2024
Response from Aaron on 19 Apr 2024
Hi Zhuoqun! Thank you for taking the time to rate your recent stay with us. We hope to be able to welcome you back and give you the 1 Hotel experience we wanted you to have!

2/10 Terrible

Peter

Stayed 1 night in Mar 2024
Response from Meli on 20 Apr 2024
Hello Peter! Thank you for taking the time to let us know about your visit. We are so sorry to have disappointed you and would love to know more about the experience. Feel free to reach out at your convenience if we may help in any way!

10/10 Excellent

Mariela

Liked: Cleanliness, property conditions & facilities
Very contemporary hotel Cares about nature and planet
Stayed 4 nights in Mar 2024
Response from Christopher and The 1 Hotel Family on 26 Mar 2024
Good evening Mariela, Thank you for the kind review. We are so happy that you chose to stay in our sustainable sanctuary and that you had a great stay.We hope that we have the opportunity to welcome you back in the near future. Kindest regards from,

10/10 Excellent

Eugene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christopher and The 1 Hotel Family on 26 Mar 2024
Good evening Eugene, Thank you for the kind review. We are so happy that you chose to stay in our sustainable sanctuary and that you had a great stay.We hope that we have the opportunity to welcome you back in the near future. Kindest regards from,

10/10 Excellent

Robert, Richmond Hill

Stayed 1 night in Mar 2024
Response from Aaron on 14 Apr 2024
Hi Robert! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us. We hope to be able to welcome you back again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I recently had the pleasure of staying at 1Hotel in Toronto, and I must say, it exceeded all my expectations. From the moment we arrived, the staff went above and beyond with their exceptional customer service. They truly made my daughter's birthday unforgettable with their thoughtful touches and attention to detail. The room itself was nothing short of stunning, with modern yet cozy decor that immediately made us feel at home. And let's talk about the bed – it was like sleeping on a cloud! After a long day of exploring the city, sinking into that comfortable bed was pure bliss. Overall, 1Hotel in Toronto offers not only luxurious accommodations but also a level of service that sets it apart from the rest. I can't recommend it highly enough for anyone looking for a memorable and comfortable stay in the heart of the city. I have stayed at many hotels around the world and this is at the top of my list.
Stayed 1 night in Mar 2024
Response from Christopher and The 1 Hotel Family on 24 Mar 2024
Good afternoon Maria, Thank you so much for the kind words!! We're so happy that you enjoyed your stay in our wonderful, sustainable sanctuary. We love hearing from our guests, for growth and also to know that we are meeting your expectations.We would love to welcome you back in the near future, but for now, we are wishing you a wonderful rest of your weekend

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great spot.....enjoyed the entire stay.
Stayed 1 night in Mar 2024
Response from Christopher and The 1 Hotel Family on 20 Mar 2024
Good evening Kevin, Thank you for the kind review! We're so happy that you enjoyed your stay in our sustainable sanctuary and that we will have the pleasure of welcoming you back in the near future!Kindest regards,

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christopher and The 1 Hotel Family on 20 Mar 2024
Good evening Lisa, Thank you for the kind review! We're so happy that you enjoyed your stay in our sustainable sanctuary and that we will have the pleasure of welcoming you back in the near future!Kindest regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Truly stunning and the most professional staff I have ever encountered.
Stayed 1 night in Mar 2024
Response from Christopher and The 1 Hotel Family on 17 Mar 2024
Good morning Jennifer, Thank you for your kind review. We are so pleased that you had a wonderful stay with us at 1 Hotel Toronto and we hope that we are able to welcome you back in the near future. Wishing you a lovely day ahead!

2/10 Terrible

Neil Owen

I got stuck in the washroom, they had to take out the door for me to get out. What if my wife wasn’t there to call the front desk for help. There’s no phone in the washroom. I was there for over 30 minutes. Terrible
Stayed 1 night in Mar 2024
Response from Meli on 13 Mar 2024
Hello Neil, We are so sorry to hear about the fright and uncomfortable time! This is not what we would have hope for you and hope to make it up to you. Please feel free to connect with us at anytime if you wish to discuss this further. We would jump at the chance to make it right. Thank you for sharing your experience.

10/10 Excellent

Sasha

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, the suite room with the tub is phenomonal but the quality of everything throughout tells me a standard room would also be incredible. Great cocktails at Harriet's and a good happy hour, roof top is beautiful, all staff are super helpful. Parking lot right across the street.
Stayed 1 night in Feb 2024
Response from Aaron on 29 Feb 2024
Hi Sasha! Thank you for taking the time to write this kind review. We are so happy to see that you loved your room & had a great experience at Harriet's. We hope to be able to welcome you back again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christopher and The 1 Hotel Family on 29 Feb 2024
Good afternoon Shawn, Thank you for choosing to stay in our sustainable sanctuary. We hope that you had an exceptional stay and that we are able to welcome you back in the near future. Thank you once again and we are wishing you a lovely week ahead.

10/10 Excellent

CARLA LYNNE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christopher and The 1 Hotel Family on 29 Feb 2024
Good afternoon Carla Lynne, Thank you so much for choosing to stay with us in our sustainable sanctuary. We hope that your stay was exceptional and that we may have the pleasure of welcoming you back in the near future. Kindest regards,

10/10 Excellent

Sydney

Stayed 1 night in Feb 2024
Response from Jonah Aridi on 21 Mar 2024
Hi Alexander,Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay at our sustainable sanctuary. We look forward to welcoming you back sometime in the future.Warm regards,

10/10 Excellent

Ahylin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2024
Response from Christopher and The 1 Hotel Family on 27 Feb 2024
Good evening Ahylin, We hope that you enjoyed your stay with us and that we will be able to welcome you back in the near future!!

10/10 Excellent

Dexter

Stayed 2 nights in Feb 2024
Response from Jonah Aridi on 21 Mar 2024
Hi Alexander,Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay at our sustainable sanctuary. We look forward to welcoming you back sometime in the future.Warm regards,

10/10 Excellent

Valerie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron on 22 Feb 2024
Hi Valerie! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you soon.

10/10 Excellent

Ngoc, Waterloo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location and easy parking access.
Stayed 1 night in Feb 2024
Response from Aaron on 19 Feb 2024
Hi Dinh! Thank you for taking the time to rate your recent stay! We are so happy to see that you had a great experience. We hope to see you again soon!

8/10 Good

ugo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron on 18 Feb 2024
Hi Ugo! Thank you for taking the time to rate your recent stay with us. We hope to be able to welcome you back again soon!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Jonah Aridi on 21 Mar 2024
Hi Alexander,Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay at our sustainable sanctuary. We look forward to welcoming you back sometime in the future.Warm regards,

10/10 Excellent

Rakesh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron on 16 Feb 2024
Hi Rakesh! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us. We hope to see you again soon!

8/10 Good

Matt

Stayed 1 night in Feb 2024
Response from Aaron on 12 Feb 2024
Hello Matt! Thank you for taking the time to rate your recent stay. We are happy to see that you enjoyed your time with us! We hope to be able to welcome you back soon.

8/10 Good

ZHEN YU

Stayed 2 nights in Feb 2024
Response from Jonah Aridi on 21 Mar 2024
Hi Zhen,Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay at our sustainable sanctuary. We look forward to welcoming you back sometime in the future.Warm regards,

10/10 Excellent

Donato, montreal

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Aaron on 2 Feb 2024
Hi Donato! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

Tara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aaron on 2 Feb 2024
Hi Tara! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Excellent stay and very impressed with the property.
Stayed 2 nights in Jan 2024
Response from Jonah Aridi on 28 Jan 2024
Hi Christopher,Thank you so much for your kind words. We are so glad you enjoyed your stay.Wishing you a wonderful week ahead!

8/10 Good

boyan

Stayed 1 night in Dec 2023
Response from Aaron on 14 Jan 2024
Hi Boyan! Thank you for taking the time to rate your stay with us. We are happy to see you enjoyed your time with us. We hope to be able to welcome you again soon!

10/10 Excellent

Sabir

Stayed 1 night in Jan 2024
Response from Aaron on 9 Jan 2024
Hi Sabir! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us! We hope to see you again soon.

10/10 Excellent

cat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the breakfast was super expensive and it wasn’t good. the coffee was actually awful. totally different than my last breakfast when i stayed there but the room was incredible and the staff are all top notch. i love this hotel. sad about the subpar breakfast experience but otherwise wonderful.
Stayed 1 night in Dec 2023
Response from Jonah Aridi on 28 Jan 2024
Hello Cat,Allow me this moment and thank you for your feedback regarding your recent visit. We take great pride in delivering highly personalized service, and I appreciate your kind words. It was a pleasure to host you. We do want to take a moment to apologize about the issues you experienced with breakfast. We will pass on the feedback to our dining team to see what went wrong. We are sorry for letting you down.We hope to welcome you back soon and give you the experience you deserve!

10/10 Excellent

Adi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great overall experience! The rooms are big and the service is top notch. We'll definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Aaron on 1 Jan 2024
Hi Adi! Thank you so much for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your room & received great service from our team members. We hope to see you soon!

8/10 Good

Ivana

Travelled with partner
Liked: Cleanliness, amenities
The hotel was generally good, but did not necessarily meet my expectations for a five star hotel. For example, in our washroom, the hand held shower head was faulty and did not work properly. The room was also smaller than expected and didn’t look exactly like the photos advertised on the website. The service was also generally good, but we didn’t feel like it was great. For example, we got 1 pm complimentary check out in the morning, but a hotel staff member went into our room at around 12:30 pm to ask when we’re planning on checking out. This was odd since we already received confirmation from front desk in the morning for late check out and a new room key too. Overall, the hotel was good but did not exceed our expectations considering the high price point.
Stayed 1 night in Dec 2023
Response from Aaron on 30 Dec 2023
Hi Ivana! Thank you for taking the time to provide feedback on your recent stay with us. We wanted to take a moment to sincerely apologize for any inconvenience the shower head caused & for being disrupted prior to your arranged late departure time. This is certainly not the 1 Hotel experience we wanted you to have. Some of our guest rooms have different sizes & layouts depending on their location in our building, however we apologize if the size if your room let you down. We have placed a note on your guest profile to assign a more spacious room on your next visit.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fragrance and decor we're unique.
Stayed 4 nights in Dec 2023
Response from Aaron on 30 Dec 2023
Hi Christian! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us along with our signature scent "Kindling" & our nature-inspired design. We hope to be able to welcome you back soon!

10/10 Excellent

Kazuya

Stayed 1 night in Dec 2023
Response from Aaron on 30 Dec 2023
Hi Kazuya! Thank you for taking the time to rate your recent stay. We are so happy to see that you enjoyed your time with us! We hope to see you again soon!

10/10 Excellent

Reza

Stayed 1 night in Dec 2023
Response from Aaron on 30 Dec 2023
Hi Reza! Thank you for taking the time to rate your stay with us. We love that you loved your stay!

10/10 Excellent

Reza

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Aaron on 26 Dec 2023
Hi Reza! Thank you for taking the time to rate your stay. We are so happy to see that you are enjoying your stay! We hope to be able to welcome you back sometime soon.

10/10 Excellent

Marie-Claude

Stayed 1 night in Dec 2023
Response from Aaron on 25 Dec 2023
Hi Marie-Claude! Thank you for taking the time to rate your recent stay with us. We are so happy to see that you enjoyed your time with us! We hope to see you soon.

4/10 Poor

Jared

Stayed 1 night in Dec 2023
Response from Christopher and The 1 Hotel Family on 2 Feb 2024
Good evening Jared, We hope that you enjoyed your recent stay with us at 1 Hotel Toronto! We are always evolving and wanting to better ourselves and our team to deliver the best experience for our guests! We were wondering if you could be so kind as to share any additional information on you stay. Thank you and wishing you a wonderful Evening ahead.

10/10 Excellent

Stephanie, Chicago

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meli on 24 Dec 2023
Hi Stephanie, thank you for your amazing review!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb service and accommodation, great location for popular bars and restaurants.
Stayed 5 nights in Dec 2023
Response from Aaron on 17 Dec 2023
Hi Matthew! Thank you for taking the time to provide feedback on your recent stay. We are so happy to see that you received great service from our team members and enjoyed your room. We hope to see you again soon!