"What I liked was the gardens, that's it!!
The room given to us was horrible, old, run down, old bathroom, mini kitchen was in the bathroom. no working TV. The bed was so old & soft. This was not what I booked. This was most definitely not what I paid for.
When I spoke with reception, he didn't understand my name, could not find our room and when asked why I have this old run-down room & not the one I actually booked, he could not give me an answer.
This was a major concern. Eventually he got another colleague to answer my questions, again he could not give me an answer, not sure if he understood what I was asking either.
It could either be they did not understand, but I doubt it, or they knew what they were doing and decided to give us a run-down old room. 'Dodgy' is what came to mind.
We eventually got what he said was 'an upgrade.'
When we got to our room, again the 'so called' mini kitchen was in the bathroom.
The bed was so old, that on one side the springs had gone & I was having trouble trying to stay in bed and not roll out.
Had the worst sleep as next door you could hear guests talking & then when asleep, could hear them snoring. The walls are paper thin.
This accommodation has so much potential, but I feel these new owners don't care. Their priority is money first and worry about the maintenance "never".
If passing through and desparate for a bed, then yep this is the place, but if making a special night or weekend away, then keep looking or keep driving."
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