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Reviews of Sercotel Toledo Renacimiento

4 out of 5
Sercotel Toledo Renacimiento
Calle Marques de Mendigorria, 8, Toledo, Toledo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 167 out of 296 reviews" "
Rating 8 - Good. 96 out of 296 reviews" "
Rating 6 - Okay. 24 out of 296 reviews" "
Rating 4 - Poor. 8 out of 296 reviews" "
Rating 2 - Terrible. 1 out of 296 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dr.Ahmed Farhoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice located hotel in Toledo spain ,rooms are nice moderate sized with no view ,staff are friendly ,smiling and helpfull especially Gemma .highly recommend hotel
Stayed 3 nights in Apr 2024
Response from Guest Experience on 2 May 2024
Dear AhmedThank you very much for your confidence in us, we are glad to know how you mention in your review that you enjoyed your stay and our staff. Our main goal is that our customers leave happy with our services. Receive a warm greeting from the whole team.Sincerely,Guest Experience

10/10 Excellent

Samanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof
Stayed 1 night in Apr 2024
Response from Guest Experience on 23 Apr 2024
Dear SamanthaThank you for your review of the hotel and for choosing us for your stay in Toledo. We hope to see you again soon.Best regardsYours sincerely

10/10 Excellent

MARIA

Stayed 1 night in Feb 2024
Response from Guest Experience on 19 Mar 2024
Estimada MariaGracias por su reseña sobre el hotel.Si vuelve a Toledo no dude en visitarnos de nuevo.Un saludo

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel
Stayed 1 night in Jan 2024
Response from Guest Experience on 3 Feb 2024
Dear Alfonso,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience

8/10 Good

Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fact that they provided a dog bed and water bowl. Our dog was really happy. Good clean premises and friendly, helpful staff.
Stayed 1 night in Jan 2024
Response from Guest Experience on 4 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely dog friendly hotel in a great location
Located near a lovely park ; parking available underground €15 per day or on street ( free). Fabulous buffet breakfast . Large clean room with dog bed and bowl provided. 5 minutes walk to Old Town (steep walk up but escalator available). Close to the river with nice walking paths
Stayed 2 nights in Jan 2024
Response from Guest Experience on 10 Feb 2024
Dear Ruth,Thank you for the great review of our hotel! We are glad that you and your dog enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience

10/10 Excellent

RAMON, VILA VELHA

Stayed 1 night in Oct 2023
Response from Guest Experience on 11 Nov 2023
Estimado Ramón,Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

10/10 Excellent

Andrew, USK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable hotel large room excellent facilities helpful staff
Stayed 1 night in Sep 2023
Response from Guest Experience on 29 Sept 2023
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Angeles

Stayed 1 night in Aug 2023
Response from Guest Experience on 30 Aug 2023
Estimada Angeles, Muchas gracias por darnos la valoración mas alta tras su paso por nuestro hotel. Esperamos verle nuevamente en otra oportunidad si visita Toledo.Atentamente

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Experience on 24 Jun 2023
Estimada Anna,Muchas gracias por su valoración positiva acerca de nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Guest Experience

10/10 Excellent

Metztli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Guest Experience on 6 Jun 2023
Dear Guest, Thank you for your review. We are glad that you enyojed your stay in our hotel and We hope see you again in other moment. Sincerely

8/10 Good

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Toledo
This hotel is very close to the main entrance of the Old City Wall, and if you are driving is very convenient. Service is very good as well as breakfast, and there are several restaurants close by the hotel for all tastes.
Stayed 1 night in Apr 2023
Response from Guest Experience on 10 May 2023
Dear Ronaldo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Katherine

Huge cockroach in our room. Some personnel not helpful when asking for ice. Location was convenient for walking to old city.
Stayed 2 nights in May 2023
Response from Guest Experience on 10 May 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception

10/10 Excellent

RECLAYTON

Stayed 1 night in Apr 2023
Response from Guest Experience on 28 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel near the old city
My wife and I enjoyed our stay at the hotel. The room was clean, the bed comfortable and the bath nice and relaxing after walking round the city. We cannot comment on the breakfast because we ate at a cafe across the road. The only criticism we have is there isn’t anywhere to have a relaxing drink outside, something that would have been pleasant after a day walking around the city. Car park was useful to us but at the weekends parking in the local streets is free.! In general the hotel is well situated for the city, has parking but unfortunately no where to relax.
Stayed 3 nights in Apr 2023
Response from Guest Experience on 30 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, awesome stay
Stayed 8 nights in Apr 2023
Response from Guest Experience on 20 May 2023
Apreciado Eduardo,Muchas gracias por su comentario hacia nuestro hotel! Nos alegra saber que estuvimos a la altura durante su estancia, y esperamos vuelva a alojarse con nosotros en un futuro.Atentamente, Guest Experience

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kocated
Well located hotel. Friendly and efficient staff
Stayed 1 night in Mar 2023
Response from Guest Experience on 7 Apr 2023
Dear Scott,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience

8/10 Good

Sheldon, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant and hotel is clean. Simple walk to the city center. Good value.
Stayed 1 night in Mar 2023
Response from Guest Experience on 7 Apr 2023
Dear Sheldon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience

10/10 Excellent

Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and newly renovated hotel inside. Convenient transportation as it is located next to a bus stop.
Stayed 2 nights in Mar 2023
Response from Guest Experience on 26 Mar 2023
Dear Lai, Thank you so much for your review. Its a pleasure for us to know that you had a good stay in our hotel. We hope to welcome you back to our hotel very soon!

4/10 Poor

angela

Stayed 1 night in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and super clean
Efficient easy check-in experience. Friendly, professional staff. Hotel is spotlessly clean, huge room and very comfortable bed. About 20 minutes walk into the centre old town Toledo (very steep but there is an escalator near the car park. Pet friendly
Stayed 2 nights in Mar 2023
Response from Guest Experience on 7 Apr 2023
Dear Kevin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience

10/10 Excellent

myung, lasvegas

Travelled with family
Liked: Cleanliness, staff & service
I liked the hotel location.
Stayed 2 nights in Feb 2023
Response from Guest Experience on 18 Feb 2023
Dear Myung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with excellent breakfast.
Great hotel located directly opposite the bullring and a short walk into the walled city. Very nice room and excellent breakfast.
Stayed 1 night in Jan 2023
Response from Guest Experience on 11 Jan 2023
Dear Maurice,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Christian

Stayed 1 night in Oct 2022

4/10 Poor

CHRISTOPHER

Liked: Cleanliness
Disliked: Amenities
Having arrived from Valencia, staying at a 4-star hotel, the contrast was marked. The place is clean, though the decor a little tired in the rooms, but this is clearly not a 4-star hotel. Despite Expedia claiming rooms are sound-proofed be prepared to be woken up at 7.30 every morning by the screeching of chairs on the tiled floors and the perpetual slamming of room doors. I was on the ground floor - the floorplan is all open from lobby to rooms, which makes sense given the climate - but very frustrating to have all the noise. Secondly: no coffee-tea making facilities in the room is poor. Thirdly: no amenities - no pool, gym or even a garden.
Stayed 3 nights in Oct 2022
Response from Guest Experience on 8 Oct 2022
Dear Christopher,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Colin

Stayed 1 night in Sep 2022
Response from Guest Experience on 29 Sept 2022
Dear Colin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Guest Experience on 29 Sept 2022
Dear Kevin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely hotel
Very good location in easy walking distance to the centre of Toledo. Close to bars and restaurants. Lovely hotel and a lovely well equipped room. Also has a secure, locked car park.
Stayed 1 night in Jul 2022
Response from Guest Experience on 15 Aug 2022
Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Guest Experience on 23 Jul 2022
Estimado Huésped, Muchas gracias por su positiva valoración acerca de nuestro hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta. Atentamente,

10/10 Excellent

Valerian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Guest Experience on 1 Jun 2022
Estimado Valerian Muchas gracias por alojarse con nosotros y por su valoración tan positiva. Esperamos poder volver a recibirle. Atentamente

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Lovely hotel Very helpful staff Room was clean and tidy and also had a kettle and tea and coffee facilities
Stayed 1 night in Apr 2022
Response from Guest Experience on 24 Apr 2022
Thanks for your comment. Best regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay this hotel next time.
Toledo is very amazing city to visit. we just stayed one night. two nights are better. the hotel room is big, clean, good distance to old city center. breakfast is great. Parking is not easy and had to pay.
Stayed 1 night in Apr 2022
Response from Guest Experience on 24 Apr 2022
Thanks Kevin for your comment. We hope to see you again. Regards

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Two night stay as a stop off on our drive back to France/UK. Pleasant quite traditional style hotel with classic rooms dark and cool. Good breakfast but the hotel has no restaurants and no tea or coffee in rooms and not available at all even from reception. We asked for a cuppa one night and the nice lady receptionist took us through to the restaurant next door to get us two takeaway drinks! Not what we expected. The price was good so it was just an ok stay. About a twenty minute walk into the old town - of you’re going to the Alcazar then prob a taxi is best. Would stay right in the old city next time.
Stayed 2 nights in Feb 2022
Response from Guest Experience on 10 Mar 2022
Dear guest, thank you so much for your comment and sorry for the inconvenience it may cause. From 01st March, we can offer room service on weekdays. Nice day

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble estancia
Buena acomodación con una localización óptima. Estuve por el fin de semana y disfruté del turismo toledano. Recomendado por su ubicación y por su estilo antiguo
Stayed 1 night in Nov 2021
Response from Jefa de Recepción on 31 Dec 2021
Estimado huésped, muchas gracias por su comentario y valoración tan positivos. Nos alegra saber que hemos ayudado a que su estancia en Toledo haya sido tan óptima. Un saludo

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Staff friendly, nice clean hotel would stop there again
Stayed 1 night in Oct 2021
Response from Jefe Recepción on 11 Oct 2021
Dear guest, Thank you very much for taking the time to share your experience in our hotel, comments like yours, represent for us an extra motivation that encourages us to keep improving and with little details make our guests feel at home. We are pleased to have contributed turn your visit to Toledo in a fantastic experience. Sincerely,

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs Refurbishment
While appreciating this is an old hotel the standard of furnishings is very poor. At these prices one expects better than old, chipped furnuture and stained upholstery. The staff are very helpful and efficient but we were initially allocated a small dingy room at the back. When I said I had booked a superior room we were moved upstairs to a larger, front facing room. The furnishings however were no better and we had to pay a supplement. The SMART tv was not connected to the Internet which meant we couldnt access English tv. The hotel is also opposite the bull ring where a loud rock concert played the night of our stay. I imagine there will also be noise from bull fights. The breakfast was very good value and the staff work hard but we wouldnt go back.
Stayed 1 night in Sep 2021
Response from Jefe Recepción on 4 Oct 2021
Dear Dorothy, Thanks in advance for your review. we will take care of your suggests in order to improve our furniture. Sorry for the inconvenience we may cause. Your reservation room type was Standard classic Room not a superior room, maybe it was a mistake in your reservation. All our TVS have international channels, as BBC World news and Bloomberg in english We will take note and we thank you for all your comments that make us improve the service we offer to our customers. Kind regards,

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, exceeded our expectations. The room was much much bigger than we expected. Really clean, great design etc.
Stayed 1 night in Sep 2021
Response from Jefe Recepción on 4 Oct 2021
Dear guest, Thank you very much for taking the time to share your experience in our hotel, comments like yours, represent for us an extra motivation that encourages us to keep improving and with little details make our guests feel at home. We are pleased to have contributed turn your visit to Toledo in a fantastic experience. Sincerely,

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toledo
Great hotel on the outskirts of town. Clean and comfortable
Stayed 1 night in Oct 2020

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

DIGNAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with nice staff
Location is a little out of the way but not much of an issue. Service was excellent and the room was very good. The hotel is in excellent condition though could use a few amenities like a kettle. Breakfast was quite good with numerous choices.
Stayed 2 nights in Nov 2019

10/10 Excellent

Luis, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to stay!
The hotel was great. The location was perfect and safe, because I was able to walk everywhere from there, even to the train station. The room was clean, it offered a safe box as well. Toledo is a magical place and I would definitely come back to this hotel, next time I’m in Toledo.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was within walking distance of restaurants and attractions. Staff spoke English well. Room was comfortable. Breakfast was not included in our room--cheaper options were found outside the hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Dale, Toledo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, clean, excellent restaurant within the hotel,parking good .
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

James Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hesperia Toledo
Excellent in every way. Staff efficient, helpful, friendly. Location quiet and handy for centre of Toledo. Breakfast could not have been better. The very best continental breakfast we have ever had. Would recommend 100%.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2 day stay
A bit short staffed over the New Year but very helpful nonetheless. Wonderful walk into the Old City with beautiful views on the way. Simple and pleasant rooms.
Stayed 2 nights in Dec 2018

8/10 Good

Ian, Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Friendly service. Clean Would have liked an area to sit as a group. Perhaps a little too much noise from the corridors. Good powerful bath/ shower. Very warm rooms. 7 mins walk from Puerta Bisagra.
Stayed 5 nights in Nov 2018

6/10 Okay

Anthony, Connecticut

Liked: Cleanliness, staff & service
hotel clean, but bed not very comfortable and air conditioning weak at best. Had we stayed there during the summer it would have been very uncomfortable.
Stayed 1 night in Oct 2018

10/10 Excellent

Eddie, Norfolk, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you can ask for.
Great position, merely a short walk or bus ride into a wonderful (realistically, that should read wonder-full city.
Stayed 5 nights in Sep 2018