I booked twice without knowing it was different category of rooms, the staff was very kind to accommodating me and made sure we stayed in the same room on upper floor. It was a very nice Christmas vacation. Room is great and spacious, spa facility is great. I had a wonderful massage too. The service was also very good and helped sending my luggage to the next hotel in Tokyo while we travel to Hakone for few days. The only down side is the location. The building was on hill (the whole area), which made it a bit troublesome for my mom who loves taking a walk in early morning. Anyway, we could not predict that.