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Reviews of Nishitetsu Inn Shinjuku

3 out of 5
Nishitetsu Inn Shinjuku
7-23-2 Nishi-shinjuku, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 412 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money , friendly staff and nice having the cafe inside the hotel. Would stay again
Stayed 6 nights in Mar 2024
Response from OSANAI on 2 May 2024
Thank you very much for choosing Nishitetsu Inn Shinjuku. We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area. We are also very pleased that you had a pleasant stay at our hotel and that you praised our staff's service. We hope that you will visit our hotel again when you come to Shinjuku area. Thank you very much for your cooperation in submitting your review of Nishitetsu Inn Shinjuku.Nishitetsu Inn Shinjuku

10/10 Excellent

Johnny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and great service from staff
Stayed 2 nights in Apr 2024
Response from OSANAI on 2 May 2024
Thank you very much for choosing Nishitetsu Inn Shinjuku. We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area. We are also very pleased that you had a pleasant stay at our hotel and that you praised our staff's service. We hope that you will visit our hotel again when you come to Shinjuku area. Thank you very much for your cooperation in submitting your review of Nishitetsu Inn Shinjuku.Nishitetsu Inn Shinjuku

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice rooms. Nice staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sellus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Mar 2024

8/10 Good

Su-Ching

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom sizes were reasonable, the tub was a good size, the room was clean, the premises were clean and bright, the staff at the reception were helpful and tried their best to understand us. The subway was a really short distance away. There is a family mart, a seven eleven and a pharmacy nearby, restaurants nearby. Win-win.
Stayed 6 nights in Mar 2024

8/10 Good

TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities
2nd floor is not my first choice, I had requested high floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful whenever I needed something. They helped with transferring our luggage to Osaka as well! Great location near the Shinjuku station. There is a cafe and yakitori place in the building.
Stayed 5 nights in Mar 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and accommodating. The rooms and bathrooms were very spacious. The breakfast was really good. This hotel is about a 15 minute walk from the Shinjuku Station or a 3-5 minute walk from the Nishi-Shinjuku Station. I recommend and would stay here again.

6/10 Okay

Lily

Stayed 3 nights in Dec 2023

10/10 Excellent

Kui Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet, convenient location. Shopping nearby. Walkable distance to subway and bus terminal.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is ok for the price except for one thing that will make me not come back, and that is that the bathroom smelled like sewage constantly.
Stayed 2 nights in Oct 2023
Response from OSANAI on 19 Nov 2023
Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area.Thank you for your valuable feedback regarding our guest rooms and facilities.We will continue to make improvements to ensure that our guests are satisfied with their stay.Thank you very much for your cooperation in posting your comments.We look forward to serving you again.

8/10 Good

Girlie

Liked: Staff & service
Had a pleasant stay. Staff was very helpful.
Stayed 4 nights in Oct 2023
Response from MIZUTANI on 22 Oct 2023
Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area.We are also very pleased that you had a pleasant stay at our hotel and that you praised our staff for their service.We hope that you will visit our hotel again when you come to the Shinjuku area.Thank you very much for your cooperation in posting your review of Nishitetsu Inn Shinjuku.We look forward to serving you again.

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sinjuku
Very good hotel for the price. Bed was super comfortable. Nice amenities. Friendly staff. Location was excellent for nightlife. Walking distance to JR rail station. The only thing I did not like was the room itself was very small. Hardly space for 2 medium suitcases and 2 backpacks. Otherwise it was very good and comfortable. Would recommend if you want to stay near the nightlife.
Stayed 3 nights in Sep 2023
Response from Kaiwa on 14 Oct 2023
Thank you for staying at Nishitetsu Inn Shinjuku and for writing the feedback. As you mentioned our room is Japanese standard size so it is not spacious especially for tourist with suitcase. However we are happy to hear that we have received positive feedback. Thank you again for you review.

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very comfortable stay … the room was clean and amenities are easily available. Location is excellent! The staff are so accommodating.
Stayed 3 nights in Sep 2023
Response from Kaiwa on 14 Oct 2023
Thank you for staying at Nishitetsu Inn Shinjuku and for writing the feedback of us. We are glad to head that you had enjoyed your stay with us. I and our staff are looking forward to welcoming you back in your future visit.

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the location was perfect. We realy enjoied staying there. We recomend it for the best report quality- price.
Stayed 5 nights in Aug 2023
Response from Kaiwa on 14 Oct 2023
Thank you for staying at Nishitetsu Inn Shinjuku and for writing the comment. We are please to hear that you find our room clean. We look forward to welcoming you back in the future.

8/10 Good

Cara N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Nishitetsu Inn Shinjuku Frontdesk on 26 Sept 2023
Thank you for staying at Nishitetsu Inn Shinjuku. We hope you had a comfortable stay with us.

10/10 Excellent

Makayla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 9 nights in Sep 2023
Response from Kaiwa on 14 Sept 2023
Thank you for staying at Nishitetsu Inn Shinjuku. We hope you had a comfortable stay with us.

4/10 Poor

Daniel

Stayed 1 night in Aug 2023
Response from Kaiwa on 14 Sept 2023
Thank you for staying at Nishitetsu Inn Shinjuku. We hope you had a comfortable stay with us.

10/10 Excellent

Rumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kaiwa on 5 Sept 2023
西鉄イン新宿にご宿泊いただきまして、ありがとうございます。快適にお過ごしいただけましたでしょうか。またのご来館をお待ちしております。

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very helpful
Response from Kaiwa on 30 Aug 2023
Thank you for booking our hotel and for writing the feedback. We hope to welcome you back in your future visit.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from UJII on 7 Aug 2023
Thank you very much for staying at Nishitetsu Inn Shinjuku.We are very pleased to hear that our guests are satisfied with our services.Thank you for your high evaluation of our hotel and for taking the time to post your review.We sincerely look forward to serving you again.Nishitetsu Inn ShinjukuFront Desk Staff Ujiii

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Single rooms are very small but cozy. If you’re in Tokyo you shouldn’t be there to hang out in your hotel room anyway! Anything and everything food and transportation wise is nearby within walking distance.
Stayed 6 nights in Jul 2023
Response from Kaiwa on 31 Jul 2023
Thank you for staying at Nishitetsu Inn Shinjuku and for writing your feedback. Our room is Japanese standard size so it may be small for tourists. Although I am glad to hear that you have had comfortable stay with us. We hope to welcome you back in your future visits.

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Kaiwa on 14 Jul 2023
Thank you for staying at Nishitetsu Inn Shinjuku. We hope you had a comfortable stay with us.

8/10 Good

Lok Yi

Liked: Staff & service, property conditions & facilities
Helpful service and good location
The places I had to visit were very scattered so I picked this hotel for its central location. It was just a few minutes from Nishishinjuku Station and about 15 mins from Shinjuku. When I checked in the staff told me I booked a smoking room, which I didn't notice when I made the booking, and unfortunately all non-smoking rooms were unavailable on that day. At my request, the hotel kindly allowed me to change to a non-smoking room on the second day. Thanks a lot for their help.
Stayed 3 nights in May 2023
Response from Kaiwa on 14 Jun 2023
Thank you for staying Nishitetsu Inn Shinjuku and for writing your review of us. We are pleased to hear that you mentioned our service helpful. As you stated in case you book for different room type, we can switch your room type if there is room available. Please tell our staff if you need assistance.

10/10 Excellent

Richard L.

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, close to Marunouchi Nishi Shinjuku station and 15 minute walk from main Shinjuku JR station. Less expensive than other similar hotels in the area.
Stayed 13 nights in May 2023
Response from Kaiwa on 14 Jun 2023
Thank you for staying at Nishitetsu Inn Shinjuku and for writing your review of us. We are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back in your future visits.

2/10 Terrible

Eddielyn

Disliked: Cleanliness, staff & service, property conditions & facilities
The reception staff was so rude during my checkout. After our family’s 4-night stay in two rooms, I booked one room on our last day kust to store our luggage since we had an evening flight back home. I was advised by the reception staff on our 4th night that I do not t have to check out on one of our rooms and just check out the day after. And when I was checking out, I was charged with JPY5000 more for using the room by 2 person - even if I kept on explaining that we did not stay inside almost the whole day and only stored our 8 luggages. They did not even clean the room for 2 consecutive nights! The staff was so rude in explaining the reason as if he owns the hotel. He cannot even communicate in English. The hotel should attend into this matter since such experience breaks the good customer service image I have with Japan.
Stayed 5 nights in May 2023
Response from Front Desk Matsudo on 8 May 2023
Thank you very much for visiting our hotel.We have read your comments and apologize for any discomfort you may have experienced.However, we would like to thank you for your understanding that we charged you for the use of the room for two guests and for agreeing to pay the additional fee when we contacted your room after check-in procedures were completed.Also, regarding the cleaning, we are unable to clean the room at 1:32 p.m., as the final cleaning is not available until 12:00 p.m.. We apologize for the inconvenience.Nishitetsu Inn Shinjuku

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet is terrible! Don't waste your 1,400 yen there....there's nothing to eat :(
Response from Kaiwa on 13 May 2023
Thank you for taking the time to submit a review of us. We are very sorry that the breakfast did not meet your expectations. We will discuss this matter with the breakfast restaurant to improve the quality. Thank you very much for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms but very well furnished and with lots of little conveniences such as hanging racks and power points. Near a subway station and the JR shinjuku station
Stayed 7 nights in Mar 2023
Response from Kaiwa on 20 Mar 2023
Thank you for staying at Nishitetsu Inn Shinjuku and for writing your review. We are very pleased to hear that you are enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and good price for location, which is easily walkable to the main areas of Shinjuku. Late check out after 10am only available for a fee of 2,800 Y per hour.
Stayed 2 nights in Mar 2023
Response from 西鉄イン新宿　フロント　水谷 on 13 Mar 2023
この度は、西鉄イン新宿をご利用頂き、誠にありがとうございます。当館は、丸ノ内線西新宿駅から約2分の位置にございます。その他に、各線新宿駅まで約10分、大江戸線の都庁前駅から約8分と、多方面へのアクセスに便利な立地にございます。チェックアウトの時間は午前10時まででございます。延長をご希望の場合は、延長料金を頂戴することで、最大昼12時までご滞在頂けます。ご希望の際は、通常のチェックアウト時刻である10時までにフロントまでお知らせくださいませ。この度は、西鉄イン新宿のクチコミ投稿へご協力いただき、誠にありがとうございます。またのご利用をお待ちしております。西鉄イン新宿　フロント　水谷

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from 西鉄イン新宿　フロント　水谷 on 13 Mar 2023
この度は、西鉄イン新宿をご利用頂き、誠にありがとうございます。数あるホテルの中から当館をお選びいただけましたこと、大変嬉しく存じます。また新宿エリアにお越しの際は、ご来館頂けますと幸いです。この度は、西鉄イン新宿のクチコミ投稿へご協力いただき、誠にありがとうございます。またのご利用をお待ちしております。西鉄イン新宿　フロント　水谷

10/10 Excellent

Fumika

Liked: Cleanliness, staff & service
not super awesome but good service compare with the cost
Response from Kaiwa on 25 Jan 2023
Thank you for staying at Nishitetsu Inn Shinjuku.We are happy to read your review regarding your stay with us. We hope to welcome you back near future.

8/10 Good

Ari M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and very close to all the needed sights of Shinjuku. About a 10-15 walk to Shinjuku Station and Kabukicho. Only down side is there was a weird egg smell that came from the pipes. It did go away if you close the drains and keep toilet seat down.
Response from Nishitetsu Inn Shinjuku Front Desk Mizutani on 6 Jan 2023
Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area.If you walk down the main street in front of our hotel in the direction of Shinjuku Station and pass under the railroad tracks, you will immediately reach the Kabukicho area.The Shinjuku area has the impression of being a busy and bustling downtown area, but the Nishi-Shinjuku area, where our hotel is located, is a business district and is quieter at night. We are sure you will enjoy the difference.We are very sorry to hear that there was a strange odor coming from the drain in the bathroom. We will share this with our cleaning staff and work to improve the situation.Thank you for taking the time to write a review of Nishitetsu Inn Shinjuku.We look forward to serving you again.

8/10 Good

Mikiko, Mountain View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a practical business hotel in a great location.
Response from Nishitetsu Inn Shinjuku Front Desk Mizutani on 6 Jan 2023
Thank you very much for choosing Nishitetsu Inn Shinjuku.We are very pleased that you have chosen our hotel among the many hotels in the Shinjuku area.We look forward to serving you again.

10/10 Excellent

Amberilee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but great location and clean
I was very excited to see a cafe as we entered the hotel. It smelled incredible. It made going for coffee and breakfast so convenient. Check-in and Check-out was a breeze. Coin laundry was easy to use. We stayed 10 days, so we definitely needed it. This hotel is a 10-12 minute walk from JR Shinjuku station, but super close to the subway as well. There is something in every direction, this location was truly amazing. The rooms were very spacious, I was surprised. It was a bit dated and chairs and walls were stained and scuffed. It didn’t matter to me. It was clean with a great location and staff was amazing.
Stayed 9 nights in Dec 2022
Response from Kaiwa on 22 Dec 2022
Thank you for staying at Nishitetsu Inn Shinjuku and for posting your feedback regarding your stay with us. We are happy to know you had enjoyed your stay at Nishitetsu Inn Shinjuku. We hope we can welcome you back near future.

8/10 Good

Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Response from Kaiwa on 12 Nov 2022
西鉄イン新宿にご宿泊頂きまして、ありがとうございます。快適にご滞在頂けたようで、嬉しく存じます。またのご来館をスタッフ一同お待ちしております。

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Oct 2022
Response from Kaiwa on 12 Nov 2022
西鉄イン新宿にご宿泊頂きまして、ありがとうございます。お褒めのメッセージを頂きまして、嬉しく存じます。またのご来館をお待ちしております。

10/10 Excellent

Masako

Liked: Staff & service, amenities, property conditions & facilities
It was clean and safe.
Stayed 20 nights in Jun 2022
Response from Kaiwa on 2 Aug 2022
西鉄イン新宿にご宿泊いただき、また、レビューにご投稿いただきありがとうございます。またのご来館をお待ちしております。

10/10 Excellent

Chie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem i had is that it smells like cigarettes, but you can get rid of the smell pretty easily.
Stayed 1 night in May 2022
Response from Kaiwa on 12 Jun 2022
Thank you for staying at Nishitetsu Inn Shinjuku and for taking the time to write a review. We will make every effort to improve the cleanliness of our guest rooms to make your stay more comfortable. We look forward to welcoming you again.

10/10 Excellent

Akira, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

takayuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Kaiwa on 24 Apr 2021
西鉄イン新宿にご宿泊いただきまして、ありがとうございます。また新宿にお越しの際にはぜひ、西鉄インをご利用くださいませ。

8/10 Good

YAYOI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広くて快適
ビジネスホテルの中では広めの部屋です。ベッドもセミダブルなので余裕があります。欲しい所にコンセントがあって快適に過ごせます。
Stayed 2 nights in Apr 2021
Response from Kaiwa on 3 May 2021
この度は西鉄イン新宿にご宿泊頂きまして、ありがとうございます。また、フィードバックをご投稿いただきました事も、重ねてお礼申し上げます。快適にお過ごしいただけたようで、大変嬉しく思います。また新宿にお越しの際には、是非西鉄イン新宿をご利用くださいませ。

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked it!
Smallish but certainly functional, great location, very helpful staff, weird pillows!
Stayed 6 nights in Feb 2020
Response from Kaiwa on 21 Feb 2020
Thank you for staying at Nishitetsu Inn Shinjuku and for writing the review. I am pleased to hear that you find our location good. I and our staff are looking forward to welcome you back in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality at reasonable price. Staffs are nice.
Stayed 2 nights in Feb 2020
Response from Kaiwa on 14 Feb 2020
Thank you for staying at Nishitetsu Inn Shinjuku. I am pleased to read your positive review of us. We hope to welcome you back in your future visit.

8/10 Good

Verified traveller

Travelled with family
Disliked: Amenities
Close to shopping area and transportation..room was small
Stayed 3 nights in Dec 2019
Response from Kaiwa on 3 Jan 2020
Thank you for staying at Nishitetsu Inn Shinjuku and for writing the feedback of us. As you mentioned our room may be small for tourist with suitcase.However we are happy to hear that you find our location good.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location- close proximity to Shinjuku and the availability of shops close to the hotel
Stayed 4 nights in Dec 2019
Response from Kaiwa on 27 Dec 2019
Thank you for staying at Nishitetsu Inn Shinjuku and for writing the feedback.We are happy to hear that you like our location. I and our staff are looking forward to welcoming you back in the future.

6/10 Okay

SAEED

Business traveller
Liked: Cleanliness, property conditions & facilities
Should offer more
The hotel only offers Japanese breakfast which had no option for vegetarians. Also my luggage key went missing on the last day when the cleaner was there and the hotel failed to compensate me. Location is good but for the price it should offer more.
Stayed 5 nights in Dec 2019
Response from Kaiwa on 28 Dec 2019
Thank you for staying at Nishitetsu Inn Shinjuku and for writing your feedback of us.It is regrettable that our hotel service did not meet your expectations. We will strive to provide better service to all the guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Kaiwa on 10 Dec 2019
Thank you for staying at Nishitetsu Inn Shinjuku. We look forward to welcome you back in the future.

8/10 Good

Kit

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Subway station is only two minutes' walk. Also easy access to JR Shinjuku Station. A relatively quiet place in busy and cozy Shinjuku.
Stayed 3 nights in Nov 2019
Response from Kaiwa on 10 Dec 2019
Thank you for staying at Nishitetsu Inn Shinjuku and for writing the feedback of us. We are happy to hear that you find our location good. We hope to welcome you back in your future visit.