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Reviews of Mitsui Garden Hotel Roppongi Tokyo Premier

4 out of 5
Mitsui Garden Hotel Roppongi Tokyo Premier
3-15-17 Roppongi, Minato, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 242 out of 362 reviews" "
Rating 8 - Good. 92 out of 362 reviews" "
Rating 6 - Okay. 16 out of 362 reviews" "
Rating 4 - Poor. 7 out of 362 reviews" "
Rating 2 - Terrible. 5 out of 362 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the cost. Make sure to book a reservation ahead of time at the teamlab borderless digital art museum at the nearby Azabudai mall . A must see during your visit.
Stayed 4 nights in Apr 2024
Response from Mitsui Garden Hotel Roppongi Tokyo Premier on 5 May 2024
Thank you very much for staying at Mitsui Garden Hotel Roppongi Premier.Azabudai Hills is also within walking distance, and Team Lab, which opened in February of this year, has been especially well received by our many guests. As you mentioned, it is a very popular facility, so we highly recommend that you make your reservation online in advance.We hope you will visit Mitsui Garden Hotel Roppongi Premier again when you are in the area.We look forward to serving you again.Mitsui Garden Hotel Roppongi PremierManager

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel based on the pictures and reviews and it did not disappoint. It was near the train station and walkable distances to malls. Although the weekend nightlife in the area can be loud the windows were soundproof. The bed was comfortable and the bathroom had both a shower and separate large furo. I loved the lighting system. It had options to change the ambiance depending on your mood. The restaurant food was delicious and so was the service by both the restaurant and hotel staff. Mitsui Garden will be our official hotel in Japan. Domo Arigato Mitsui Garden Hotel
Stayed 4 nights in Apr 2024
Response from Rooms Department Manager on 2 May 2024
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the location,restaurant and rooms.The hotel is approximately 5 minutes from the train station and within walking distance to shopping facilities.We are so glad to hear that you had a comfortable stay in your room.Breakfast menu changes seasonally, so we hope to see you again when you stay with us again.We will continue to strive for a comfortable hotel experience for our guests.We hope to see you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Ronaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mitsui has provided excellent service and has far exceeded my expectations. The rooms are delightful & comfortable with amenities that are top notch. Thank you to the staff of the Roppongi location for making my birthday stay so memorabilia!
Stayed 3 nights in Mar 2024
Response from Mitsui Garden Hotel Roppongi Tokyo Premier Rooms D on 2 Apr 2024
Dear RonaldoWe are delighted to hear about your positive experience at Mitsui Garden Hotel Roppongi Tokyo PREMIER. It is our pleasure to know that our service exceeded your expectations and that you found the rooms delightful and comfortable.Your kind words will be shared with our staff, who will be thrilled to hear about your satisfaction. We hope to welcome you back soon for another memorable stay. Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to Roppongi Hills and Tokyo Tower. There are plenty of places to eat and the Verve cafe across the street was excellent.
Stayed 2 nights in Mar 2024
Response from Rooms Department Manager on 28 Mar 2024
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier. We truly appreciate you taking the time to share your feedback with us. Your kind words about the convenient location of our hotel near Roppongi Hills and Tokyo Tower bring us great joy. Verve cafe has received favorable reviews from our overseas guests, as showcased on our hotel's website. Your warm words are truly motivating for us.We look forward to welcoming you back for another stay.Sincerely,The Mitsui Garden Hotel Roppongi Premier General Manager

8/10 Good

Edwin

Stayed 2 nights in Mar 2024
Response from Rooms Department Manager on 11 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also thank you again for your precious time to give us your feedback and evaluation.We are very pleased to read that you had a pleasant stay with us.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager

10/10 Excellent

Jameel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Excellent beds and duvet. Very updated and well kept. Very close to the subway.
Stayed 3 nights in Mar 2024
Response from Rooms Department Manager on 12 Mar 2024
Thank you for staying with us.We also appreciate that you write your oppinion about us by using your precious time.We are very pleased that you are satisfied with the comfort of your room, especially the bed and duvet.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We hope we could welcome you again.

10/10 Excellent

David Seung Hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical size for Tokyo lux room but well designed with all amenities. Daytime walk to Museums in Roppongi great. Nightime however you will run into some unsavory types, just ignore them. Also very close to a Donki that stocks decent liquor for gifts if you need them (floor 6).
Response from Department Manager on 4 Mar 2024
Thank you for choosing Mitsui Garden Hotel Roppongi Tokyo PREMIER for your stay in Tokyo.We are glad to hear that you found our room well-designed and equipped with all the necessary amenities.It's wonderful to know that you enjoyed the convenient location and the proximity to the museums in Roppongi.We appreciate your feedback and hope to welcome you back in the future.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager

10/10 Excellent

young

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel. Staffs were very friendly.
Stayed 1 night in Feb 2024
Response from Mitsui Garden Hotel Roppongi Premier on 23 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Roppongi Premier.Thank you again for taking time out of your busy schedule to share your thoughts on your stay with us.We are honored to receive your compliments on our cleanliness and hotel staff.All of our staff will continue to strive to meet your expectations.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi PremierManager

10/10 Excellent

Ciro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rooms Department Manager on 9 Feb 2024
Thank you very much for taking the time to give us your evaluation of Mitsui Garden Hotel Roppongi Tokyo Premier.We would also like to thank you again for your high evaluation of our hotel.All of us at Mitsui Garden Hotel Roppongi Tokyo Premier will continue to make every effort to provide you with a comfortable and relaxing stay.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager

10/10 Excellent

Doug

Travelled with group
Great clean and convenient hotel with wonderful and helpful staff.
Stayed 1 night in Feb 2024
Response from Mitsui Garden Hotel Roppongi Tokyo Premier Rooms D on 4 Feb 2024
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the staff and cleanliness.We are so glad to hear that you had a comfortable stay in your room.We will share your compliments with our front desk staff and cleaning staff.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel roppongi Tokyo premier in the future.

10/10 Excellent

Carl

Stayed 1 night in Feb 2024
Response from Department Manager on 9 Feb 2024
Thank you very much for taking the time to give us your evaluation of Mitsui Garden Hotel Roppongi Tokyo Premier.We would also like to thank you again for your high evaluation of our hotel.All of us at Mitsui Garden Hotel Roppongi Tokyo Premier will continue to make every effort to provide you with a comfortable and relaxing stay.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager

8/10 Good

Barry

Stayed 3 nights in Jan 2024
Response from Mitsui Garden Hotel Roppongi Tokyo Premier on 23 Mar 2024
Thank you for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.We are pleased to hear that you are satisfied with our hotel.Thank you very much for your high evaluation.We appreciate your comments.We will continue to strive to provide you with the best service possible and look forward to seeing you again in the near future. We look forward to seeing you again in the near future.

10/10 Excellent

Patrick, Lake Tomahawk

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great location, rooms are small for twin beds.
Stayed 4 nights in Jan 2024
Response from Rooms Department Manager on 28 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.We would also like to take this opportunity to thank you for taking the time to share your impressions of our hotel with us.We are very honoured to receive your compliments on the location of our hotel.Our hotel is located in the heart of Roppongi, so you can walk to all the commercial facilities in the area.The Tokyo Tower is also within walking distance, so please visit it next time you come to Roppongi.On the other hand, we are sorry that the size of your room did not meet your expectations.If there is room available, we would be happy to consider an upgrade for you.We will continue to strive to provide you with a space and service that is both comfortable and reassuring. We will do our utmost to make your stay with us a pleasant and safe one. We look forward to welcoming you back to our hotel again.

8/10 Good

Romeo, Union City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable from the train station, near the Tokyo Tower, shopping and dining.
Stayed 8 nights in Jan 2024
Response from Mitsui Garden Hotel Roppongi Tokyo Premier on 18 Jan 2024
Thank you for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.We are glad to hear that your stay in general was satisfactory, the comfort of our room and the location of the hotel, which is set in an excellent location.Again, we appreciate your precious comment.We are very looking forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Rooms Department Manager on 14 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also thank you again for your precious time to give us your feedback and evaluation.We are very pleased to read that you had a pleasant stay with us.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.

4/10 Poor

John

Stayed 1 night in Dec 2023
Response from Rooms Department Manager on 25 Jan 2024
Thank you very much for taking the time to give us your evaluation of Mitsui Garden Hotel Roppongi Premier.We would also like to thank you againfor your evaluation of our hotel.However, We are sorry that our service did not meet your expectations. We share this opinion with our staff.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We look forward to welcoming you again.

10/10 Excellent

Dimitri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rooms Department Manager on 23 Nov 2023
Thank you very much for your positive evaluation of Mitsui Garden Hotel Roppongi Premier.Thank you again for your high evaluation of our hotel.The staff at Mitsui Garden Hotel Roppongi Premier will continue to make every effort to provide you with a comfortable and relaxing stay.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Steven

Liked: Property conditions & facilities
Everything was absolutely top notch! For those looking for a gym it’s a bit lacking but everything else couldn’t be any better. Enjoyed it here very much.
Stayed 4 nights in Nov 2023
Response from Mitsui Garden Hotel Roppongi Tokyo Premier Rooms D on 15 Nov 2023
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the breakfast.Breakfast menu changes seasonally, so we hope to see you again when you stay with us again.We will share your comments with our restaurant staff and continue to improve and enhance our service to ensure that you also enjoy your dinner.Thank you very much for your honest feedback.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern property with amazing staff that goes above and beyond to help with any needs.
Stayed 9 nights in Nov 2023
Response from ミツイガーデンホテル六本木プレミア 宿泊支配人 on 14 Nov 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.We are very honored to receive your compliments about our hotel staff.We are glad to hear that you were satisfied with your room.We will continue to strive for a comfortable hotel experience for our guests.Thank you very much for your valuable feedback.Manager, Premier Room, Mitsui Garden Hotel Roppongi

8/10 Good

Jeffrey, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs to become a buffet style.
Stayed 2 nights in Nov 2023
Response from Rooms Department Manager on 8 Nov 2023
Thank you for having stayed at Mitsui Garden Hotel Roppongi Tokyo Premier and taking the time to provide us a feedback for your stay. we are sorry that we could not fully live up to your expectations with our breakfast. Please let us keep your feedback as a reference for a better breakfast. Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Roppongi Tokyo Premier

8/10 Good

Artur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and friendly staff. Our room showed small signs of wear and tear, but was clean and comfortable. Short walk to Roppongi station. Good coffee shop across the street.
Stayed 2 nights in Oct 2023
Response from Rooms Department Manager on 6 Nov 2023
Thank you for having stayed at Mitsui Garden Hotel roppongi Tokyo premier and sharing your wonderful experience with us.We are very happy to hear that our staff service and cleanness make you feel comfortable during your staying.On the other hand, we appreciate telling us your honestly oppinion about room condition.We share this opinion with our cleaning staff.We will try to do our best to give better services and make more comfortable hotel to our guests.We are looking forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property was great. It was clean and it was a room was small. But the staff there was not great for a 4 star hotel. No service no help. There are also extra fees and rates upon arrival for your room. I asked for them to call me a taxi they said there will be - 200 service fee. Then I use used the Uber app. I have been to 2 other hotels in Japan and they never charge for a service fee. Everything is money money money. Their body wash and shampoo is in big bottles and not sealed properly or given travel size . After reading many news about hotel body wash and unknown substance that may go in, I would advice buying ur own or bring your own for this 4 star hotel.. The hotel breakfast was average. I would recommend eating near by and not in the restaurant.
Response from Rooms Department Manager on 4 Nov 2023
Thank you very much for your staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We would also like to appreciate for taking your time to share how you felt about our hotel.We are sorry that your stay with us did not meet your expectations regarding the hotel services, facilities and breakfast.For cab arrangements, a pick-up fee will be charged in addition to the fare. We appreciate your understanding in advance.We will share your feedback with our staff and we will put all our effort to improvement our service that customers do not experience any inconvenience.Thank you very much for your honest feedback. Mitsui Garden Hotel Roppongi Tokyo Premier

8/10 Good

Shiralee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station. The staff where the most friendliness out of 3x other hotels we stayed in Taiwan. Very helpful and English was clear
Response from Rooms Department Manager on 21 Oct 2023
Thank you for staying with us.We also appreciate that you write your oppinion about us by using your precious time.We are very happy to hear that our staff service and location make you feel comfortable during your staying.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We really appreciate telling us your precious opinion.We hope we could welcome you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great hotel!
Well appointed little hotel. Upon arrival we were greeted by the friendly and helpful hotel staff who were able to communicate in English to the utmost standard expected in a non-English speaking country. The premises are quaint and modern and whilst there aren’t all the bells and whistles of the major hotel chains the lobby area was spacious, adequately staffed and well laid-out. Note there is no lounge facility. Our Hollywood twin room was almost perfect. Modern, clean and well laid out. Big bathroom, separate toilet. Huge adjoined twin beds! And the best pillow I’ve ever slept on.. that’s saying something!! An extra 0.5m in width to allow adequate room for bag storage would give the room a 5 star rating. Location is good if you’re intending on spending time in the Roppongi area or are commuting to other areas of Tokyo via Taxi. Metro is a short 5min walk but the lines aren’t the most convenient - but hey that’s Tokyo! Thanks for the service we enjoyed our stay!
Stayed 4 nights in Oct 2023
Response from Rooms Department Manager on 21 Oct 2023
Thank you for having stayed at Mitsui Garden Hotel roppongi Tokyo premier and sharing your wonderful experience with us.We are pleased to hear that you were fully satisfied with your stay.We are proud to hear that our team took good care of you. We can assure you that we will share the good comments.Also,we are very pleased to hear that you are satisfied with the cleanliness and facilities of our guest rooms.All rooms have separate bathrooms, toilets, and basins.We will continue to devote ourselves to providing a safe and comfortable space for our customers.Again, thank you for your honest feedback and we truly hope that you can give us another opportunity at the Mitsui Garden Hotel roppongi Tokyo premier.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rooms Department Manager on 17 Oct 2023
Thank you very much for your positive evaluation of Mitsui Garden Hotel Roppongi Premier.Thank you again for your high evaluation of our hotel.The staff at Mitsui Garden Hotel Roppongi Premier will continue to make every effort to provide you with a comfortable and relaxing stay.We look forward to welcoming you again.

8/10 Good

stevan

Travelled with partner
Disliked: Amenities
Great location , decent accommodation , no room service
Stayed 3 nights in Sep 2023
Response from Rooms Department Manager on 30 Sept 2023
Thank you for staying with us.We also appreciate that you write your oppinion about us by using your precious time.We are honored that you appreciate our location.On the other hand, we appreciate telling us your honestly oppinion about our Facilities and services.We learned from your opinion.We will try to do our best to give better services and make more comfortable hotel to our guests.We are looking forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier

8/10 Good

Lu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Rooms Department Manager on 30 Sept 2023
We are very happy to hear that you could have a pleasant stay with us.We would also like to thank you againfor your evaluation of our hotel.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We hope we could welcome you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Nobuko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mitsui Garden Inn Roppongi is located very close to the Roppongi station and is walkable to shopping and dining areas. The hotel was very clean. Bathroom is large for a Japanese hotel, and beds were very comfortable. The hotel restaurant (Balcon) is a wonderful place to dine and relax with a view of Tokyo Tower.
Stayed 2 nights in Sep 2023
Response from Rooms Department Manager on 28 Sept 2023
Thank you for staying with us.We also appreciate that you write your oppinion about us by using your precious time.Our hotel is located about a 5-minute walk from Roppongi Station, and a variety of restaurants and commercial facilities are within walking distance.Our restaurant "BALCON TOKYO" is open for breakfast, lunch and dinner. We hope you will take the opportunity to visit us again.We will continue to devote ourselves to providing a safe and comfortable space for our customers.We really appreciate telling us your precious opinion.We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
It was a nice hotel. Friendly staff.
Stayed 7 nights in Sep 2023
Response from Rooms Department Manager on 28 Sept 2023
Thank you for having stayed at Mitsui Garden Hotel roppongi Tokyo premier and taking your time to provide the review for your previous stay.We are very proud to hear our team took good care of you and we will share your lovely comments with them.We will continue to strive for a comfortable hotel experience for our guests.Again, thank you for valuable feedback and we do look forward to seeing you back in the near future.Mitsui Garden Hotel Roppongi Tokyo Premier

8/10 Good

Taivanbat

Travelled with partner
Liked: Cleanliness
Didn't spend that much time at the hotel. Overall check-in and checking out was very convenient
Stayed 1 night in Sep 2023
Response from Rooms Department Manager on 25 Sept 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier and taking time out of your precious time to give us your feedback and evaluation.It is a great honor for us to receive your compliments on our self check-in machine.We are very pleased to read that you had a pleasant stay with us.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager

10/10 Excellent

Lulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience staying at mitsui garden hotel roppongi premier for our honeymoon. They have very professional, helpful front desk staffs. The room is tidy and clean every day. It’s an extremely convenient location. We would recommend everyone to stay there.
Stayed 5 nights in Sep 2023
Response from Rooms Department Manager on 22 Sept 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Premier for your important honeymoon.Also thank you again for your precious time to give us your feedback and evaluation.We are very happy to hear that responsiveness of staff,location and cleanness make you feel comfortable during your staying.We are very pleased to read that you had a pleasant stay with us.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and was walkable to where I needed to be. Good size rooms and very good amenities.
Stayed 4 nights in Sep 2023
Response from Rooms Department Manager on 20 Sept 2023
Thank you very much having chosen Mitsui Garden Hotel roppongi Tokyo premier for your visit to Tokyo and taking the time to share your experience.We do have a very enviable location. We are within 5 minute walk to the closest subway station and you could find the other various lines in 15 minutes walking distasnce. It would allow you to get around the whole of Tokyo very easily.We will continue to strive for a comfortable hotel experience for our guests.We hope to see you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Junye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Major shopping malls and subway stations in walking distance; the hotel is also close to Tokyo Tower so location is really good! Service is nice, would highly recommend!
Stayed 4 nights in Sep 2023
Response from Rooms Department Manager on 13 Sept 2023
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are delighted to hear that you were satisfied with the facilities and that you also enjoyed our service experience.We are very lucky to be situated so central and benefit from easy access to many of Tokyo's delights. We hope you fully enjoyed your trip while with us.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel roppongi Tokyo premier in the future.Mitsui Garden Hotel Roppongi Tokyo Premier

8/10 Good

Greg

Stayed 1 night in Sep 2023
Response from Rooms Department Manager on 9 Sept 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also thank you again for your precious time to give us your feedback and evaluation.We are very pleased to read that you had a pleasant stay with us.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, perfect for first visit to Japan.
Stayed 4 nights in Aug 2023
Response from Rooms Department Manager on 7 Sept 2023
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the location.The hotel is approximately 5 minutes from the train station and within walking distance to shopping facilities.We value your feedback and will continue to improve and enhance our services to make your stay at our hotel more comfortable.We hope to see you again. if you would stay with us again when you come back to Japan.

8/10 Good

Nate

Stayed 5 nights in Aug 2023
Response from Rooms Department Manager on 17 Sept 2023
Thank you for staying with us.We would also like to thank you againfor your evaluation of our hotel.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We hope we could welcome you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and wonderful hotel
I so enjoyed my stay here - beautiful room, super helpful staff and a great location when staying in Tokyo - easy to airport - getting around the city by bus or train.
Stayed 3 nights in May 2023
Response from Rooms Department Manager on 28 Aug 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also thank you again for your precious time to give us your feedback and evaluation.It is a great honor for us to receive your compliments on size of guest rooms and our staff.We are very pleased to read that you had a pleasant stay with us.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo Premier

4/10 Poor

Tiffani

Travelled with partner
Disliked: Cleanliness
The overall stay was average. I was pretty disappointed when arriving in the room and found a large cockroach despite how much you pay to stay there…
Stayed 2 nights in Aug 2023
Response from Rooms Department Manager on 25 Aug 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also thank you again for your precious time to give us your feedback and evaluation.However, we are very sorry for the discomfort caused by the accident in your room upon your arrival.We regret that we have made you feel disappointed after you had chosen our hotel.We take this matter very seriously and we share this issue with our cleaning staff.Also, We will ensure thorough hygiene management to prevent such incidents from occurring in the future.We really appreciate telling us your precious opinion.We are looking forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Manuel Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an excellent option for your accommodations needs well located in the Roppongi area. This was our first time in Tokyo and it was pretty easy to locate it and also close to train stations. The staff was also incredible not to mention the rooms cleanliness.
Stayed 6 nights in Aug 2023
Response from Room Manager on 16 Aug 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.We would also like to take this opportunity to thank you for taking the time to share your impressions of our hotel.We are very honoured to receive your compliments on our hotel's location, the cleanliness of the rooms and the hospitality of our staff.As you said, our hotel is located a 5-minute walk from Roppongi Subway Station,Many of our guests appreciate the hotel's location, as it is only a five-minute walk from Roppongi Subway Station and within walking distance of the surrounding commercial facilities.We will continue to strive to provide our guests with comfortable service and space.We look forward to welcoming you again. Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager

10/10 Excellent

charles

Stayed 5 nights in Aug 2023
Response from Rooms Department Manager on 7 Sept 2023
We are very happy to hear that you could have a pleasant stay with us.We would also like to thank you againfor your evaluation of our hotel.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We hope we could welcome you again.

10/10 Excellent

Mindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor and looked brand new. Very friendly and helpful staff. Would def come again.
Stayed 1 night in Aug 2023
Response from Rooms Department Manager on 12 Aug 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.We also appreciate that you write your oppinion about us by using your precious time.We are very happy to hear that responsiveness of our staff and interior make you feel comfortable during your staying.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, very accomodating. Clean, pretty, overall very good.
Stayed 4 nights in May 2023
Response from Mitsui Garden Hotel Roppongi Tokyo Premier Rooms D on 2 Aug 2023
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the location and responsiveness of staff.We are so glad to hear that you had a comfortable stay during your stay.We value your feedback and will continue to improve and enhance our services to make your stay at our hotel and we hope to see you again.

8/10 Good

Judith

Stayed 3 nights in Jul 2023
Response from Rooms Department Manager on 19 Aug 2023
We are very happy to hear that you could have a pleasant stay with us.We would also like to thank you againfor your evaluation of our hotel.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We hope we could welcome you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rooms Department Manager on 2 Sept 2023
We are very happy to hear that you could have a pleasant stay with us.We would also like to thank you againfor your evaluation of our hotel.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We hope we could welcome you again.Mitsui Garden Hotel Roppongi Tokyo Premier

10/10 Excellent

Jean-Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Mitsui Garden Hotel Roppongi Tokyo Premier Rooms D on 16 Jul 2023
Thank you very much for taking the time to give us your evaluation of Mitsui Garden Hotel Roppongi Premier.We would also like to thank you againfor your high evaluation of our hotel.All of us at Mitsui Garden Hotel Roppongi Premier will continue to make every effort to provide you with a comfortable and relaxing stay.We look forward to welcoming you again.

10/10 Excellent

Xiaotai

Liked: Cleanliness
1
Response from Front Office Manager on 14 Jul 2023
Thank you for staying with us.We would also like to thank you againfor your evaluation of our hotel.All staff try to do our best in order to make your staying much better by provideing a comfotable room and promotable service.We hope we could welcome you again.Mitsui Garden Hotel Roppongi Tokyo PremierFront Office Manager

8/10 Good

Takuya

Stayed 3 nights in Jul 2023
Response from 三井ガーデンホテル六本木プレミア 宿泊支配人 on 2 Aug 2023
三井ガーデンホテル六本木プレミアに評価をお寄せいただき誠にありがとうございます。また、貴重なお時間を割いて宿泊後の評価を頂きまして重ねて御礼申し上げます。今後も皆様に安心してお寛ぎいただけるホテルを目指しスタッフ一同精進いたします。再びお迎えできる日を心よりお待ち申し上げております。

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerks were attentive and responsive. Friendly atmosphere. Breakfast was excellent.
Stayed 6 nights in Jun 2023
Response from Mitsui Garden Hotel Roppongi Tokyo Premier on 11 Jul 2023
Thank you for staying with us. We also appreciate that you write your oppinion about us by using your precious time.We are very pleased to receive your compliments on our staff's service.Also, we are happy to hear that you were satisfied with our breakfast.We will continue to strive to improve our services in the future, encouraged by the feedback from you.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager

10/10 Excellent

Meng Chon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and professional staff. Room is very comfortable and is both refined and cosy,
Stayed 2 nights in Jul 2023
Response from Mitsui Garden Hotel Roppongi Tokyo Premier Rooms D on 9 Jul 2023
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the room and staff.Thank you for your high evaluation of our hotel.We are so glad to hear that you had a comfortable stay in your room.We value your feedback and will continue to improve and enhance our services to make your stay at our hotel more pleasant.We hope to see you again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with lots of amenities. Would stay here again.
Stayed 1 night in Jun 2023
Response from Rooms Department Manager on 7 Jul 2023
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also thank you again for your precious time to give us your feedback and evaluation.It is a great honor for us to receive your compliments on our amenity and facilitiies of our hotel.We are very pleased to read that you had a pleasant stay with us.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo Premier