In-room safe, blackout curtains, bed sheets

Reviews of Minn Ueno

3 out of 5
Minn Ueno
Higashiueno 1-19-5, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 274 out of 465 reviews" "
Rating 8 - Good. 136 out of 465 reviews" "
Rating 6 - Okay. 35 out of 465 reviews" "
Rating 4 - Poor. 8 out of 465 reviews" "
Rating 2 - Terrible. 12 out of 465 reviews" "

9.2/10

Cleanliness

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nikki, Palo Alto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is very clean and spacious. Although there is no one at the front desk, every service request was fulfilled quickly and efficiently.
Stayed 8 nights in Apr 2024
Response from Minn Ueno on 27 Apr 2024
Dear, GuestThank you for sharing your experience at Minn Ueno. We're pleased that you found our rooms clean and spacious. While we apologize for the absence at the front desk, we're glad to hear your service requests were promptly fulfilled. We value your feedback and hope to welcome you back soon for another enjoyable stay.Warm regards,

10/10 Excellent

Harin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love Minn Ueno. Perfect location for exploring around Tokyo. Spacious and clean.
Stayed 5 nights in Apr 2024
Response from Minn Ueno on 27 Apr 2024
Dear, GuestThank you for sharing your experience with us! We're glad to hear you enjoyed our location and found our accommodations spacious and clean. Providing exceptional hospitality is our priority, and your feedback encourages us to maintain our high standards. We look forward to welcoming you back for another memorable stay.Warm regards,

8/10 Good

Jon

Liked: Amenities, property conditions & facilities
Very nice. Great location. Will stay again . Only 1 problem. Dry urine on toilet seat. Everything else was great!
Stayed 1 night in Apr 2024
Response from Minn Ueno on 9 Apr 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay and found our location convenient. We apologize for the inconvenience regarding the cleanliness of the toilet seat. Please rest assured that we take cleanliness very seriously and will address this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future!Kind regards,Minn Ueno

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel, and everything near by. Staff was extremely helpful, and the hotel was just what we needed.
Stayed 8 nights in Mar 2024
Response from Minn Ueno on 9 Apr 2024
Dear valued Guest,Thank you very much for your stay and kindly leaving us a review.Most importantly, we are very grateful for your comments on our staff as it is our goal of delivering the pleasant and excellent service. We will share your feedback with the entire team as rewards for their efforts.Positive feedback from our valued guests encourage and inspire us to aim even higher for the better service.We will continue to strive to deliver the best experience to our valued guests.Thank you again for your positive feedback. We hope to have you back as our guest again soon.Kind regards,Minn Ueno

10/10 Excellent

Jeremy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect getaway home for the family, close to train stations, very convenient. Would love to visit again!
Stayed 6 nights in Mar 2024
Response from Minn Ueno on 2 Apr 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our location convenient. Providing a comfortable and convenient stay is always our goal, and we're delighted that we could meet your expectations. We'd be honored to welcome you back for another visit in the future! We appreciate your feedback and look forward to hosting you again soon!Best regards,Minn Ueno

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Virtual check was not ideal
Stayed 3 nights in Mar 2024
Response from Minn Ueno on 2 Apr 2024
Dear Guest,Thank you for sharing your feedback with us! We apologize if our virtual check-in process did not meet your expectations. As a self-check-in system hotel, we aim to provide convenience and flexibility to our guests. However, we understand that this may not be ideal for everyone. Your feedback is important to us, and we'll take it into consideration as we continue to improve our services. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future!Best regards,Minn Ueno

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Property conditions & facilities
Quieter than downtown. Beautiful park nearby too!
Stayed 3 nights in Mar 2024
Response from Minn Ueno on 2 Apr 2024
Dear Guest,We're delighted to hear that you enjoyed the peaceful atmosphere of our location! Being away from the hustle and bustle of downtown can offer a more serene experience, and we're glad you appreciated it. It's wonderful that you also found the nearby park beautiful and a nice addition to your stay. We hope to welcome you back for another peaceful stay soon!Best regards,Minn Ueno

10/10 Excellent

LInda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great options for 5 people group!
Stayed 5 nights in Mar 2024
Response from Minn Ueno on 2 Apr 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that our accommodations worked well for your group of five. Providing options that cater to groups of various sizes is important to us, and we're glad we could meet your needs. We appreciate your support and hope to welcome you back again in the future!Kind regards,Minn Ueno

8/10 Good

Preston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quite comfortable place close to a lot of things in Ueno area
Stayed 2 nights in Mar 2024
Response from minn ueno on 21 Mar 2024
Thank you very much for your interest in our hotel. Thank you again for taking the time to leave us a review.We are very honored to receive your compliments.As you mentioned, our facility is located near Ueno and Okachimachi stations, so access is very convenient.Again, thank you very much for taking time out of your busy schedule to give us your feedback. We are looking forward to having you stay with us again.

8/10 Good

Huimei

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and spacious, the design of the room is well-thought and convenient where the toilet is separated from the shower. This saves time where one person could go for shower and another in the toilet. It would be great if there are more hooks around the room to hang our jackets.
Stayed 1 night in Mar 2024
Response from minn ueno on 21 Mar 2024
Thank you for choosing our hotel. Thank you for taking the time to write a review.We are very honoured by your praise of our facilities.Thank you again for taking the time to give us your feedback. We look forward to serving you again.

10/10 Excellent

Elif

Liked: Cleanliness
Stayed 6 nights in Feb 2024

6/10 Okay

Linda, San Jose

Travelled with family
Disliked: Amenities
Stay was ok. Can hear guests upstairs and our room smelled like smoke
Response from Minn Ueno on 28 Feb 2024
Thank you for your wonderful feedback! We will strive to create a more comfortable space for our customers, including measures against odors. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Ryan

Stayed 1 night in Jan 2024

10/10 Excellent

BOGYU

Stayed 4 nights in Jan 2024

8/10 Good

Shu ping

Travelled with family
Liked: Room comfort
我超過pre chk in 時間到飯店,結果還是要call operation 有點浪費時間 隔音普通 房間很多很舒服 但有些地方有灰塵 地點不錯鬧中取靜
Stayed 2 nights in Jan 2024
Response from Minn Ueno on 30 Jan 2024
Dear, GuestThank you for leaving a great feedback of your stay. We hope you enjoyed your trip in Tokyo. We look forward to seeing you again soon.

10/10 Excellent

Kuan-Wei

Stayed 4 nights in Jan 2024

10/10 Excellent

Sun Sing

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Simple modern modern-looking place to stay with spacious rooms (not your typical Japanese size) and a great location to the train station and shopping, dining, and quiet.
Stayed 3 nights in Jan 2024
Response from Minn Ueno on 19 Jan 2024
Dear, GuestThank you for giving a feedback of your stay with us. We hope you had wonderful experiences in Tokyo.We look forward to welcoming you again. Thank you for choosing our hotel this time once again.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for family
Stayed 5 nights in Jan 2024
Response from Minn Ueno on 30 Jan 2024
Dear. GuestThank you for reviewing our hotel. We hope you had wonderful experiences in Tokyo. We look forward to seeing you again soon.

10/10 Excellent

Maggie, Fort Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great size of room plus small kitchen that I can’t ask for more👍
Stayed 2 nights in Jan 2024
Response from Minn Ueno on 17 Jan 2024
Dear, GuestThank you for leaving a great review on our hotel. We hope you enjoyed your trip in Tokyo.We look forward to welcome you again in very soon. Thank you for choosing our hotel once again. Best Regards,

10/10 Excellent

Echo

Stayed 5 nights in Jan 2024

8/10 Good

MICHAEL SZE CHUNG

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from minnueno on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Chi Yuen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from minnueno on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location yet a bit away from busy area. it's about 5 mins walk to many shops and restaurants.
Stayed 1 night in Dec 2023
Response from minnueno on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nok Man

Stayed 6 nights in Dec 2023
Response from minnueno on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Anita

Stayed 5 nights in Dec 2023
Response from minnueno on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

yuttrapon

Stayed 1 night in Dec 2023

10/10 Excellent

Hui Lin

Stayed 6 nights in Dec 2023
Response from minnueno on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

wanping

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023
Response from Minn上野 on 18 Dec 2023
Minn上野にご滞在いただき、誠にありがとうございました。ホテルの良いレビューをいただき、ありがとうございます。我々のホテルで滞在を満喫していただけた事、とても感謝しております。またお会いできるのをお待ちしています。スタッフ一同

10/10 Excellent

Tinesh

Travelled with family
Liked: Cleanliness, room comfort
Our stay in Minn Ueno
Our stay at Minn Ueno was great! The room was perfect for 4 people with two rooms and plenty of space, not common in Japan. The room was well designed and furnished with attached kitchenette and an excellent shower. Check in and check out process was good as it could get without having staff on the premises. However assistance is available via video call at the front desk. As for the area, the hotel is about 5 to 10 mins from the Ueno area and surrounding Tokyo and JR lines with plenty of convenience shops nearby. Would definitely stay here again if visiting Tokyo again in the future.
Stayed 5 nights in Nov 2023
Response from Minn Ueno on 28 Nov 2023
Dear Guest,Thank you for giving us a great review of your stay. We are glad that you enjoyed your stay here in Tokyo. We promise that we will make use of your honest feedback to provide better services next time. We look forward to welcoming you again soon.Sincerely,Min Ueno

8/10 Good

Kim Fai

Stayed 1 night in Nov 2023
Response from Minn上野 on 18 Dec 2023
Minn上野にご滞在いただき、誠にありがとうございました。ホテルの良いレビューをいただき、ありがとうございます。我々のホテルで滞在を満喫していただけた事、とても感謝しております。またお会いできるのをお待ちしています。スタッフ一同

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was large, and had more of a corporate apartment feel, which was a plus. There was a miini-kitchen if we needed it. The toilet is separate from the shower which we appreciated. Check in was a bit tricky, a few steps on an iPad, but we figured it out.
Stayed 2 nights in Oct 2023
Response from Minn Ueno on 23 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jesus

Stayed 4 nights in Nov 2023
Response from Minn Ueno on 23 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

chih hsuan

Stayed 4 nights in Nov 2023
Response from Minn Ueno on 23 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Minn Ueno on 23 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Minn Ueno on 23 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Jimmie

Stayed 4 nights in Nov 2023
Response from Minn上野 on 18 Dec 2023
Minn上野にご滞在いただき、誠にありがとうございました。ホテルの良いレビューをいただき、ありがとうございます。我々のホテルで滞在を満喫していただけた事、とても感謝しております。またお会いできるのをお待ちしています。スタッフ一同

10/10 Excellent

Mathis

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very clean and spacious hotel. If there is a real person to handle check in procedure, it would be much better. The internet connection in the reception is very poor, I couldn't load the QR code for picking up room keys.
Stayed 3 nights in Oct 2023
Response from Minn Ueno on 16 Nov 2023
Thank you very much for choosing our services, and we sincerely appreciate your feedback. We are truly honored by your kind words.Regarding the internet issue, we assure you that we are working diligently to address and improve it.Once again, we express our gratitude for taking the time to share your thoughts amidst your busy schedule. We look forward to welcoming you again in the future.

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities
Family of 4. Plenty of room for us. Self check in was a breeze. Nearest station is Okachimachi. Beds were very comfy, breakfast options if you don’t feel like cooking are Pronto or the buffet at Nohga hotel. Bes for accessibility and quietness (we did not hear any body next to us nor on top).
Stayed 3 nights in Nov 2023
Response from Minn Ueno on 16 Nov 2023
Thank you very much for choosing our services, and we sincerely appreciate your feedback. We are truly honored by your kind words.As you mentioned, our facility is conveniently located near Ueno and Okachimachi stations, providing easy access for our guests. Once again, we express our gratitude for taking the time to share your thoughts amidst your busy schedule. We look forward to welcoming you again in the future.

10/10 Excellent

JIMIN

Stayed 3 nights in Nov 2023
Response from Minn上野 on 6 Nov 2023
この度はMinn上野をご利用いただき、さらには高い評価をいただき誠にありがとうございます。また機会がございましたら、ぜひご利用くださいませ。スタッフ一同心よりお待ちしております。

8/10 Good

Fung Ping Mary

Stayed 3 nights in Oct 2023
Response from Minn Ueno on 6 Nov 2023
Thank you very much for your high rating. We are glad that you enjoyed your stay. We strive to improve our services and make it our top priority to provide our guests with a comfortable stay. We will continue to work on further improvements. We look forward to seeing you again. If you have any other questions or requests, please let us know.

10/10 Excellent

Kuncheng

Stayed 4 nights in Oct 2023
Response from Minn上野 on 6 Nov 2023
この度はMinn上野をご利用いただき、さらには高い評価をいただき誠にありがとうございます。機会がございましたら、またのご利用をスタッフ一同心よりお待ちしております。

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Room comfort
An absolutely horrible stay- I would not recommend. My family and I were there on out last night in Tokyo, and would stay away. Pros- - Centrally located to trains Cons- - You only get one key. This can be extremely frustrating because someone went out at night to explore and we had the key. You are locked out of the lobby at 1 am, and we thought they’d be knocking on our door to get in, but they couldn’t even get in the lobby. Someone in our party came back at 1:02 am, and were unable to get in for 30 minutes, tried calling the number given, and no one answered. Absolutely frustrating. - Pillows- you only get one (small) pillow per person, one towel per person, etc. and will not be given more no matter what. Again, frustrating. - Check in early isn’t a thing- and even checking in after 3 pm. Overall, save yourself the time and frustrations and look elsewhere.
Stayed 1 night in Oct 2023
Response from Minn ueno on 20 Oct 2023
Thank you for your stay and also for taking the time to share your feedback with us. First of all, we deeply apologize for the inconveniences you and your family had during your stay. We have shared your feedback with the management and relevant team to discuss your comments and make sure that proper actions to be taken to improve our services.Regarding the entrance door, our sincere apologies for the frustration you and your family experienced during the midnight. We are currently working on changing our key system to the digital in order to enhance the guest experience in the future. Also, reflecting on your feedbacks, we have already set up multiple communication channels in front of the entrance to make sure that our guests can reach out to us no matter what. We also appreciate your feedbacks on pillows and would like to take it into our consideration to improve our room facilities in the near future.Once again, thank you for your valuable and honest feedback. We will strive to improve our services and hope to be able to host you again for a more positive experience in the future.Sincerely,Minn Ueno

10/10 Excellent

Jun

Travelled with family
Liked: Amenities, property conditions & facilities
Good: The room is hugh in Tokyo with a reasonable price. Bad: overall it's clean, but one of the bunk bed pillow has bad smell. That's rare to see in Japan. Need to be improved. There is not enough space to hang the bath tower, so the tower begin to smell in fed days. And the hotel refused to change it unless we pay for it or stay longer than 6 days.
Stayed 6 nights in Sep 2023
Response from Minn Ueno on 12 Oct 2023
Thank you very much for your stay and kindly writing us a review. I am glad that you liked the accommodation fee. We apologize for the inconvenience caused by the service during your stay. Although we take great care in cleaning, we apologize for the smell that remained. There is a crew at the front desk, so if you have any problems with your room, we will do our best to help. Towels can be exchanged for 100 yen per set. We hope you understand that we do not exchange towls every day from the perspective of SDGs. Thank you for taking the time to share your valuable feedback.

10/10 Excellent

Yunting

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Oct 2023
Response from Minn Ueno on 31 Oct 2023
Thank you for staying with us and for your review. We look forward to having you stay with us again.

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, room comfort
a complete rip off
No reception staff, No information in English, 6 night stay, No room service or fresh towels, if you like being ripped off this is the place for you
Stayed 6 nights in Sep 2023
Response from Minn Ueno on 12 Oct 2023
Thank you very much for your stay and kindly writing us a review. We apologize for any inconvenience caused during your stay. Although the reception is not always staffed, staff will assist you using the tablets at the front desk. If you have any questions, please call us anytime. New towels can be exchanged for 100 yen per set. Please let us know if you would like this too.Thank you for taking the time to share your valuable feedback.

10/10 Excellent

Dane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and accommodation although the unattended check-in is a bit too automated for most tired travellers. I watched 5 in a row struggle whilst I was sitting in the reception area doing some work, but they were each only delayed for a few minutes.
Stayed 2 nights in Sep 2023
Response from Minn Ueno on 31 Oct 2023
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location and accommodations to be great, and we appreciate your kind words in this regard.We understand your point about the unattended check-in process and the potential challenges it can pose, especially for tired travelers. We apologize for any inconvenience this may have caused. We are continually evaluating and fine-tuning our systems to ensure a smoother and more efficient experience for all guests.Thank you for bringing this matter to our attention, as it helps us improve our services and make necessary adjustments to enhance the overall guest experience. We hope you will consider staying with us again, and we look forward to the opportunity to serve you better in the future.

8/10 Good

Yi-ching

Stayed 5 nights in Sep 2023
Response from Minn Ueno on 6 Nov 2023
Thank you very much for your high rating. We are glad that you enjoyed your stay. We strive to improve our services and make it our top priority to provide our guests with a comfortable stay. We will continue to work on further improvements. We look forward to seeing you again. If you have any other questions or requests, please let us know.

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, property conditions & facilities
I would stay again. Very convenient to Ueno Station.
Stayed 4 nights in Sep 2023
Response from Minn Ueno on 31 Oct 2023
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your recent stay at our hotel.It's wonderful to know that you found our location very convenient, being close to Ueno Station. We take pride in our prime location, which provides easy access to transportation and allows our guests to explore the city with ease.We are also thrilled to learn that you would choose to stay with us again. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Rafael Andrew

Stayed 2 nights in Sep 2023
Response from Minn Ueno on 6 Nov 2023
Thank you very much for your review. We are very happy to receive a high rating of 10 points. Providing you with a comfortable stay is our top priority. We will continue to strive to maintain and improve the same excellent service. We look forward to seeing you again. If you have any other questions or requests, please let us know.

8/10 Good

JINSOO

Stayed 3 nights in Sep 2023
Response from Minn Ueno on 6 Nov 2023
Thank you for your evaluation. Thank you for your high rating and we are glad that we were able to make your stay a satisfying one. Your feedback will help us improve our services and we will continue to strive to provide you with a better stay. We look forward to seeing you again.