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Reviews of Hotel Grand Bach Tokyo Ginza

4 out of 5
Hotel Grand Bach Tokyo Ginza
5-13-12 Ginza, Chuo-ku, Tokyo, Tokyo Prefecture

Reviews

9.4

Exceptional

Rating 10 - Excellent. 249 out of 328 reviews" "
Rating 8 - Good. 60 out of 328 reviews" "
Rating 6 - Okay. 7 out of 328 reviews" "
Rating 4 - Poor. 4 out of 328 reviews" "
Rating 2 - Terrible. 8 out of 328 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Clean, large room with excellent customer service
Stayed 3 nights in May 2024
Response from Reception Manager on 21 May 2024
Dear Catherine, Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many other hotels in Ginza. We are delighted that you had a comfortable stay here. We look forward to welcoming you again soon. Cordially,

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very friendly and helpful. They made you feel welcome.
Stayed 6 nights in May 2024
Response from Reception Manager on 21 May 2024
Dear Lily, Thank you for choosing Hotel GrandBach Tokyo Ginza and writing such a positive review. We are beyond happy that you felt being warmly welcomed. We look forward to seeing you again soon. Kind regards.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Reception Manager on 21 May 2024
Dear Russell, Thank you for choosing Hotel GrandBach Tokyo Ginza. We greatly appreciate the time you have taken to rate the experience here. We look forward to seeing you again soon. Sincerely yours,

10/10 Excellent

Anny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern hotel. Clean and conveniently located.
Stayed 1 night in May 2024
Response from Reception Manager on 21 May 2024
Dear Anny, Thank you for choosing Hotel GrandBach Tokyo Ginza out of many other hotels in Tokyo. We are happy to know that you could stay here comfortably. We look forward to welcoming you again soon. Warmest regards.

8/10 Good

Yong

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Reception Manager on 18 May 2024
Dear Yong, Thank you for rating Hotel GrandBach Tokyo Ginza. We will keep on ding our best to serve you again with quality service. Cordially.

10/10 Excellent

Angelo Alberto

Travelled with group
Liked: Staff & service, property conditions & facilities
Excellent!
Stayed 5 nights in May 2024
Response from Reception Manager on 18 May 2024
Dear Mr. Angelo Alberto, Thank you for choosing Hotel GrandBach Tokyo Ginza and raing the experiece here. We are honored to receive suc a positive comment. We look forward to seeing you again soon. Best regards.

10/10 Excellent

Kelly, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Japan. They made it all very easy. Extremely nice and attentive staff.
Stayed 4 nights in May 2024
Response from Reception Manager on 18 May 2024
Dear Kelly, Thank you for choosing Hotel GrandBach Tokyo Ginza. We are beyond happy that we were able to help you enjoy the very first trip in Japan. We look forward to welcoming you again with another exellent service.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping area. Hotel was clean and nice. Service was excellent!
Stayed 4 nights in May 2024
Response from Reception Manager on 18 May 2024
Dear Mr. James, Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many other hotels in Tokyo. We greatly appreciate your positive review. We look forward to seeing you again soon. Sicerely,

10/10 Excellent

PHILLIP, AUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent hotel. Cleaned and excellent service.everyone was great and helpful.
Stayed 4 nights in May 2024
Response from Reception Manager on 13 May 2024
Dear Mr. PHILLIP, Thank you for your review. We are beyond happy that you are satisfied with our service. We look forward to welcoming you again soon with another wonderful stay. Best regards.

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness, location , staff, food and maintanance
Stayed 8 nights in May 2024
Response from Reception Manager on 13 May 2024
Dear Miss Lucy, Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many other hotels in Tokyo. We are delighted to know you enjoyed your stay. We will keep on doing our best to improve our service. Kind regards.

10/10 Excellent

Giuliano

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly and competent staff.
Stayed 2 nights in May 2024
Response from Reception Manager on 13 May 2024
Dear Giuliano, Thank you for choosing Hotel GrandBach Tokyo Ginza and rating the experience here on Expedia. We are honored to receive such a complimentary review. We look forward to welcoming you with another 5-star service. Sincerely yours.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is simply the Best .
Stayed 8 nights in Apr 2024
Response from Reception Manager on 11 May 2024
Dear Mr. DANIEL, Thank you for rating Hotel GrandBach Tokyo Ginza on Expedia. We greatly appreciate your complimentarty review. We look forward to seeing you again soon. Kind reards.

10/10 Excellent

Frank Kwok Kong

Would recommend the hotel to friends & families
Stayed 3 nights in May 2024
Response from Reception Manager on 11 May 2024
Dear Frank Kwok Kong, Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many hotels in Tokyo. We are honored to receive such a positive review. We look forward to welcoming you again with our wonderful service. Kind regards.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Our room on the executive floor was clean and spacious. The location was very convenient for shopping, dining and transportation. The breakfast in the 1st floor restaurant was great, the restaurant staff were excellent.
Stayed 7 nights in Apr 2024
Response from Reception Manager on 7 May 2024
Dear Miss Rebecca, Thank you for choosing Hotel Grand Bach Tokyo Ginza as there . We greatly appreciate your complimentary review and the time you spent to provide it. We are delighted to know you enjoyed your stay. We look forward to offering you another 5-star service. Sincerely.

8/10 Good

Cheryl, hana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reception Manager on 2 May 2024
Dear Cheryl, Thank you for rating Hotel GrandBach Tokyo Ginza on Expedia. We appreciate the time you spent for this and look forward to welcoming you with our wonderful service. Best regards.

10/10 Excellent

Shahe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facility, very close to shopping and good food
Stayed 5 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Shahe,Thank you for providing such a positive review of Hotel GrandBach Tokyo Ginza. We are delighted that you are satisfied with our service.We look forward to welcoming you again soon.Best regards,

10/10 Excellent

Barbara

Stayed 3 nights in Apr 2024
Response from Reception Manager on 21 May 2024
Dear Miss Barbara, Thank you for rating the experience at Hotel GrandBach Tokyo Ginza. We are delighted that you enjoyed your stay. We look forward to seeing you again soon. Cordially,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Mike, Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many other hotels in Tokyo. We greatly appreciate your positive rating and look forward to welcoming you again with another 5-star service. Sincerely.

10/10 Excellent

Choon Leong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very comfortable room and bed.
Stayed 2 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Choon Leong,Thank you for complimentary review of Hotel GrandBach Tokyo Ginza. We look forward to welcoming you again soon.Kind regards,

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, rooms were really nice and all,amenities were looked after
Stayed 4 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Miss Jacqueline,Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many hotels in Tokyo.We greatly appreciate your positive comment and look forward to welcoming you again soon.Sincerely yours,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Mr. Steven, Thank you for rating the experience at Hotel GrandBach Tokyo Ginza. We look forward to providing you with another 5 star stay. Best regards.

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Good communications.
Stayed 1 night in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Mr. Steven,Thank you for staying at Hotel GrandBach Tokyo Ginza.We greatly appreciate the time you spent for such a positive feedback.We are beyond happy that you are satisfied with our service and we will keep on doing our best to provide a memorable stay.We look forward to welcoming you again soon.Sincerely yours,

10/10 Excellent

CHERRY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Miss CHERRY,Thank you for staying at Hotel GrandBach Tokyo Ginza.We greatly appreciate the time you took to provide us with this comment.We will continue to do our best to provide you with a memorable experience.We look forward to welcoming you again soon.

10/10 Excellent

Teague

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GrandBach is a beautiful hotel with professional staff and excellent bar staff who make fantastic cocktails!
Stayed 1 night in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Ms.Teague,Thank you for staying at Hotel GrandBach Tokyo Ginza.We greatly appreciate the time you took to provide us with such a positive feedback.We are beyond happy that you are satisfied with our service. We all will keep on doing our best to provide guests with a memorable stay.We look forward to welcoming you back again soon.Sincerely yours,

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with excellent service. Great location and we will stay again when we come back to Tokyo!
Stayed 2 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Mr. Christian,Thank you for staying at Hotel GrandBach Tokyo Ginza.We greatly appreciate the time you spent to provide such a positive feedback.We will keep on doing our best to offer quality service and a memorable stay.We look forward to seeing you again soon.Sincerely yours,

10/10 Excellent

CHENGCHENG

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
verygood
Stayed 2 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear CHENGCHENG, Thank you for rating on Expedia and providing us with such a complimentary comment. We are delighted to know that you enjoyed your stay. We look forward to welcoming you again soon. Best regards.

6/10 Okay

Alfonso Andres

Liked: Cleanliness
Disliked: Staff & service
Staff services was very bas
Stayed 3 nights in Mar 2024
Response from Reception Manager on 31 Mar 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

10/10 Excellent

COLLIN C

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from Reception Manager on 29 Apr 2024
Dear COLLIN C,Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many hotels in Tokyo. We are delighted to see you are satisfied with the experience here. We look forward to seeing you again soon. Kind regards.

10/10 Excellent

Jori

Liked: Cleanliness, amenities
Pleasant music and room design, great bathrooms
Stayed 3 nights in Mar 2024
Response from Reception Manager on 31 Mar 2024
Thank you for using our hotel this time.We are very happy to hear the words of praise.We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

8/10 Good

Cicely, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently visited Tokyo and stated at this hotel for 7 nights. I had a corner room with free breakfast each morning. The room was spacious by Tokyo standards. Separate toilet and bathing areas. Large deep soaking tub. Floor to ceiling windows and a great view of the action. This hotel was in the perfect location. Each of the top 3 convenience stores were across the street. Less than 5 minute walk to luxury shopping, gardens and museums. Steps away from the subway station. Every type of restaurant was just a stone’s throw a way. The staff was extremely helpful and always kind and polite. Language barrier wasn’t an issue. I will definitely be staying here the next time I visit. 5/5
Stayed 7 nights in Mar 2024
Response from Reception Manager on 31 Mar 2024
Thank you for using our hotel this time.We are very happy to hear the words of praise.We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and experience. Good value for the location and the space.
Stayed 6 nights in Mar 2024
Response from Reception Manager on 22 Mar 2024
Thank you for your reveiw. We greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind. We are looking forward to seeing you again soon. Hotel Grand Bach Tokyo Ginza

8/10 Good

asghar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and located in a central area with access to shopping and restaurants
Stayed 4 nights in Mar 2024
Response from Reception Manager on 22 Mar 2024
Thank you for your reveiw. We greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind. We are looking forward to seeing you again soon. Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Simon

Stayed 5 nights in Mar 2024
Response from Reception Manager on 29 Apr 2024
Dear Simon, Thank you for your five-star review. We look forward to welcoming you again soon. Best regards.

8/10 Good

Shunhui

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reception Manager on 29 Apr 2024
Dear Shunhui, Thank you for rating Hotel GrandBach Tokyo Ginza on Exedia. We greatly appreciate the time you spent to provide us with this. We look forward tp seeing you again soon. Best regards.

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reception Manager on 29 Apr 2024
Dear Zhen,Thank you for rating on Expedia and choosing Hotel GrandBach Tokyo Ginza out of many hotels in Tokyo.We look forward to welcoming you again soon.Kind regards.

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is close to shopping center full of shopping malls, which are walkable. it's very quiet when you stay inside. Also it has spacious space for me, including all utilities I need, which are very fancy brand. It is constructed by safety materials as well, feeling safe to stay. What's more, the staff are very nice, friendly and helpful. I appreciate that they could give me more water I need. I need to drink a lot every day.
Stayed 2 nights in Mar 2024
Response from Reception Manager on 22 Mar 2024
Thank you for your reveiw. We greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind. We are looking forward to seeing you again soon. Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the hotel. Staff is very welcoming and helpful. The rooms are spacious, quiet and very comfortable. The hotel is well located and in close proximity to the subway, great shopping and many dining options. It’s just a short walk to Tsukiji Market.
Stayed 11 nights in Mar 2024
Response from Reception Manager on 22 Mar 2024
Thank you for choosin our hotel again. We greatly appreciate your loyality and the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind. We are looking forward to seeing you again soon. Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reception Manager on 29 Apr 2024
Dear Clare,Thank you for rating on Expedia and considering Hotel GrandBach Tokyo Ginza.We look forward to welcoming you again soon.Kind regards.

10/10 Excellent

Fransiska

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is location in prime location. Within same block to gates of major train lines and walking distance to Tsukiji market and Ginza shopping area. The room is very spacious compare to most hotels in Tokyo. It was also clean and feels new. We felt very welcome throughout our stay and the check in - check out process were very quick. Highly recommended if you’re looking for a place to stay in Ginza.
Stayed 2 nights in Mar 2024
Response from Reception Manager on 22 Mar 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind. We are looking forward to seeing you again. Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel in a prime location in Ginza. The one thing that can be improved upon is breakfast. Choices are quite limited. Other than that, our stay was wonderful in every way.
Stayed 1 night in Mar 2024
Response from Reception Manager on 22 Mar 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind. As for breakfast, we will certainly make every effort to improve the service. We are looking forward to seeing you again. Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. Great breakfast and superior rooms
Stayed 4 nights in Mar 2024
Response from Reception Manager on 10 Mar 2024
Thank you for using our hotel this time.We are very happy to hear the words of praise.We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

8/10 Good

salah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and in good location especially if you want to shop, there are multiple brands shops and malls as we as department stores. The rooms are small, even though I booked and paid for a large room. It is also noisy at night and if you are light sleeper the noise from the main road will wake you up.
Response from Reception Manager on 10 Mar 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Fariha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all the way around
Stayed 3 nights in Feb 2024
Response from Reception Manager on 10 Mar 2024
Thank you for using our hotel this time.We are very happy to hear the words of praise.We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

2/10 Terrible

Alex

Stayed 2 nights in Feb 2024
Response from Reception Manager on 29 Apr 2024
Dear Alex,Thank you for taking time to rate the experience at Hotel GrandBach Tokyo Ginza.We are sorry that we were not able to meet your expectation.Please kindly let us know if there was certain improvement points so we can provide you with a more comfortable stay next time.We look forward to welcoming you again soon.Best regards.

10/10 Excellent

Dong suk

Stayed 1 night in Feb 2024

10/10 Excellent

Luciano Joson

Liked: Cleanliness, staff & service, property conditions & facilities
Central
Stayed 4 nights in Feb 2024
Response from Reception Manager on 10 Mar 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Luciano Joson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Ginza Central location!
Stayed 7 nights in Feb 2024
Response from Reception Manager on 11 Feb 2024
Thank you for using our hotel this time.We are very happy to hear the words of praise.We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious. Lovely decor. We felt at home during our stay.
Stayed 7 nights in Feb 2024
Response from Reception Manager on 11 Feb 2024
Thank you for using our hotel this time.We are very happy to hear the words of praise.We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

8/10 Good

Cherry

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff is great and hotel is beautiful but cleaning could be better. They’re not very particular and some stains in the bathroom were left behind when we checked in. The staff at the front desk is amazing and super sweet though and we love that this hotels rooms are a bit more spacious than others
Stayed 6 nights in Feb 2024
Response from Reception Manager on 11 Feb 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza

10/10 Excellent

Vasharada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying at this hotel in Tokyo, and the staff were very helpful both during and before our stay, recommending a great car service for our transfer from Haneda airport. When the service wasn't available on our way out to the airport, the reception staff called a taxi for us quickly upon our request. Check-in was an easy process and our room was spacious, clean, and had all amenities expected (toiletries, hair dryer, safe, etc.). Would recommend to those looking for a convenient location with many dining and shopping options nearby. Easy access to other areas either by cab or public transportation, with the nearest subway station we used an approximately 5 minute walk away.
Stayed 2 nights in Feb 2024
Response from Reception Manager on 11 Feb 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We will continue to do our best to ensure that our guests can stay with peace of mind.We are looking forward to seeing you again.Hotel Grand Bach Tokyo Ginza