Dear Krishan, Thank you for taking the time to share your feedback. We appreciate your honest review and regret that your experience fell short of expectations, resulting in a 6/10 rating. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the quality of our service. We would love to learn more about your specific concerns and how we can better meet your expectations in the future. Please feel free to reach out to us directly so we can address any issues you encountered. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience.Best Regards,

Dear Ghada, I want to extend my sincerest apologies for the disappointing experience you had during your recent stay with us at Hilton. It deeply saddens us to learn that we failed to meet your expectations, especially on such a special occasion as your birthday.Your feedback regarding the lack of acknowledgment of your birthday and the failure to deliver the cake you requested is extremely concerning, and I assure you that we are taking immediate steps to address this issue with our team to prevent similar occurrences in the future. Celebrating our guests' special moments is a priority for us, and it is disheartening to hear that we fell short in this regard.Additionally, I apologize for the slow service you encountered throughout your stay. We strive to provide prompt and attentive service to all our guests, and it is disappointing to hear that we did not meet this standard during your visit.Please know that your feedback is invaluable to us as we continuously work to improve our services and guest experiences. I would like to personally invite you to reach out to me directly at vino.ramakrishnan@hilton.com so that I may further address your concerns and hopefully have the opportunity to restore your faith in our hotel.Once again, I apologize for the shortcomings you experienced, and I hope to have the chance to welcome you back to Hilton for a much-improved stay in the future.Warm regards,

Dear Jacob,Thank you for taking the time to share your incredible experience at our hotel on Expedia. We are thrilled to hear that you had such a fantastic stay with us and that our team members exceeded your expectations in ensuring your comfort and satisfaction.We are especially delighted to hear your praise for Kenny in the restaurant. He is indeed a valued member of our team, and we will be sure to pass along your kind words to him. It brings us great joy to know that he provided you with wonderful recommendations and enhanced your dining experience with us.Your recommendation means the world to us, and we sincerely appreciate your kind words. We look forward to welcoming you back to our hotel in the future and continuing to provide you with exceptional service.Warm regards,