Hotels near The Outlets at Bergen Town Center

"The whole experience was blah. The woman who greeted us looked downcast and tired. A warm smile and a bit of enthusiasm would have been nice. She told us the room did not include breakfast, although we hadn’t asked. She might have pointed to the coffee stand which we hadn’t noticed and suggested we help ourselves. She might have said something nice about breakfast, described it briefly, and mentioned the price. In addition, a nicely worded brief description of the breakfast on a card in our room, describing it and noting the price, would have been nice. The first thing that greeted us when we opened our room door were two bottles of water and a sign saying they cost $3.00 each! Given that we paid over $200.00 for a very ordinary room, how much nicer it would have been to read a sign that said: “Hilton Hotels welcome you! Please enjoy this water, complements of us! We hope you will come again!” The sign in the parking lot admonishing us to lock our car doors could have been worded in a much nicer way. I actually remarked to my husband about the sign as we arrived and parked, saying how unfriendly and nasty it sounded. We chanced upon a lovely cleaning lady in the elevator with whom we exchanged a few words. She gave us a gorgeous smile and wished us a lovely stay. It seemed to come from the bottom of her heart. The hotel’s lobby was nice and airy. The bed was good. Everything functioned well, except the ice maker on our floor; it was broken. A total blah experience. "

"Yes the food was a good selection of complementary food. Parking was good too"

"Wonderful staff, very pleasant. Extremely accommodating to my family especially after a horrible visit @ the best western. We truly appreciate you all. "

"Everyone that works there was very helpful, especially Jessie from the breakfast buffet. James from over night front desk was extremely helpful. Also Charles the day time manager (I believe). We were there with a large group of band students who were marching in the St Patrick’s Day parade. We enjoyed our stay. Thank you"

"Charging for parking when no other surrounding hotel does that terrible "

"Clean room "

"The hotel is okay at best. They do not offer room service, so after a long day don’t expect for anyone to bring you food. You’ll have to walk down to get it. And while you’re at it, get some bottled waters because there is none in the room. The tv is so old, there’s cracks all throughout the bathroom it’s just a very dated hotel but the outside and dining area looks pretty good. "

"Hotel was conveniently located, had adequate parking, and knowledgeable staff."

"This hotel is easy to find from the highway and is situated in a good location to access NYC. The staff is attentive and friendly. The rooms are spacious and clean. The breakfast is satisfying. There is adequate parking."