"The resort looks beautiful from the outside and has great amenities like heated pools, water parks, and an on-site restaurant, which made the stay enjoyable for the kids. The beds were comfortable and the shower had good hot water. However, the rooms are extremely outdated and really need renovation. The ceiling was peeling, the bathroom was tiny, and the sink was literally falling forward.
Cleanliness was also disappointing. When we arrived, the room looked tidy at first, but the floors were very dirty — my kids walked barefoot for a few minutes and their feet turned black. We reported it to the front desk, but nobody came to clean or seemed to care. We also found small roaches in the room several nights during our stay. We informed the staff, and they said they would spray, but I’m not sure they actually did anything.
Housekeeping service was frustrating as well. It was difficult to get extra towels or clean sheets, and one night I had to call the front desk three times and wait over an hour just to get a blanket for my daughter.
Another downside was the kitchen setup. It was extremely basic — no salt, oil, or simple cooking essentials, and there wasn’t even a decent knife to cut fruit for my child.
Overall, this resort has potential and nice family-friendly features, but the poor cleanliness, outdated rooms, lack of maintenance, and disappointing customer service are the reasons for my rating."
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