Exterior

Reviews of Red Roof Inn Texarkana

2 out of 5
Red Roof Inn Texarkana
5300 N State Line Ave, Texarkana, AR

Reviews

6.4
Rating 10 - Excellent. 94 out of 389 reviews" "
Rating 8 - Good. 91 out of 389 reviews" "
Rating 6 - Okay. 72 out of 389 reviews" "
Rating 4 - Poor. 51 out of 389 reviews" "
Rating 2 - Terrible. 81 out of 389 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 26 Apr 2024
Dear Joey, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TEXARKANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Kymberly, Texarkana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on 24 Apr 2024
Dear Kymberly,We truly appreciate your comments regarding your recent stay at the RED ROOF INN TEXARKANA. We always enjoy hearing about the positive experiences our guests have at our hotels. I am happy to read you had a great stay with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services and make your experiences better. Please know that we value you as our guest and appreciate your business with us.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a 5 star experience! This will be the place I will always choose to stay in.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 11 Apr 2024
Hello Loretta, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Texarkana. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Danielle

Disliked: Cleanliness, amenities, property conditions & facilities
Dive hotel. Very dirty. I was surprised it was so dirty after the majority of the reviews said clean. It was not. Thankfully, we were there less than 12 hours.
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 9 Apr 2024
Dear Danielle,Thank you for taking the time to tell us about your experience at the RED ROOF INN TEXARKANA. I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issue that you’ve brought to my attention regarding an uncleaned room is disheartening. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Vincent

Business traveller
Easy access towards food and convenient stores. The pictures pretty much matched the facility. The only problem was the noises outside.
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 7 Apr 2024
Dear Vincent,Thank you for taking the time to complete our guest survey. I appreciate your 4/5 score after your recent stay at the Red Roof Inn Texarkana. You indicated that you were pleased with the convenience of our location and that you felt the images online accurately represented our property. We apologize for any inconvenience that was caused as you indicated that there were noise disruptions during your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 7 Apr 2024
Hello Loretta,I am pleased to have had you as our guest at our Red Roof Inn Texarkana. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sharon, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 7 Apr 2024
Hello Sharon, The staff at the Red Roof Inn Texarkana and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

E. Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Comfortable bed. Heating worked very well. Room was very modern in furnishings and fixtures. Quiet, as most rooms are located away from the major street out front. Conveniently near but not right on the interstate. Dining options nearby. Reasonably priced. Couldn’t ask for more in a short stay.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 3 Apr 2024
Thank you for taking a moment to leave a review, E. Andres. The staff and I at the Red Roof Inn Texarkana appreciate your 5/5 score following your stay. I am happy that you appreciated our comfortable beds, reasonably pricing and the other highlights mentioned. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Jon

It was good
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 28 Mar 2024
Dear Jon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TEXARKANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

8/10 Good

Roy

Travelled with family
Liked: Amenities
Lots of patches on the walls and ceiling mold behind the baseboards! Bed was comfortable and shower worked good
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 7 Mar 2024
Dear Roy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TEXARKANA. I'm so glad we earned your 4/5 score. It's great to know that while staying with us at Red Roof, the bed was comfortable and the shower worked well. However, as it relates to your comment of the patches on the walls, the ceiling and possible mold behind the baseboards. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

melodie van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried when I saw some of the other reviews. But decided to go ahead and give it a shot. The room was updated some with a new sink and tub tile. The flooring was also vinyl. The linen was a bit worn, but appeared clean. The bed was reasonably comfortable. I was surprised by the condition of the bathroom wall behind the door when I shut it. There were multiple patches in the wall that had been poorly done. There was paint splash up on the door and a meager attempt at cleaning it off. Nothing here that is going to keep you from having a decent stay. Their are some water spots or something in the ceiling and unpatched nail holes. It's small things that make it less than it could be. Our AC worked fine and it wasn't smelly or loud. Tub reasonably clean but poor water pressure. So, fine for a night. Reasonably clean and the beds were fine. Only coffee in the morning but they had flavored creamer so that makes it a bit better. Take one of the cups out of your room. The ones in the coffee area are tiny like juice cups.You could just make coffee in your room but there is never enough sugar or creamer for 2 people. I would probably stay again, it was much better than the Super 8 around the corner that we stayed at 2 days earlier.
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on 18 Feb 2024
Dear Melodie, Thank you for taking the time to write a review of your stay at the Red Roof Inn Texarkana. I am happy you were pleased with our comfortable beds, clean rooms and complimentary coffee. However, you indicated that there were patches on the walls, the water pressure was poor, the ceiling conditions you described and the other concerns you mentioned hindered your experience. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we would love to have another chance to provide you with an even better experience at Red Roof the next time you're in town. Sincerely,Red Roof Management

4/10 Poor

Wade

Business traveller
Disliked: Cleanliness, property conditions & facilities
The staff was ok. The room was not. The bed was like a cot and the pillows were tiny and very unpillow-like.
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 1 Feb 2024
Hi Wade,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Texarkana. I'm happy to read that our staff were to your liking, however, you indicated that you weren't satisfied with the room you were assigned nor the comfortability of the bed/pillows. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

10/10 Excellent

Alfred

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
They are very good at customer service
Stayed 2 nights in Jan 2024

8/10 Good

Mindy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 23 Jan 2024
Hello Mindy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TEXARKANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 12 Jan 2024
Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Texarkana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
No extra fee for our small dog. Quiet and convenient.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 29 Nov 2023
Hi Dan,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Texarkana with us. It was so rewarding to see that we earned your 5/5 score with our quietness and that you liked the pets stay free policy. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 11 Nov 2023
Hello Joey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TEXARKANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Brent

Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on 24 Oct 2023
Hello Brent,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

michael

Floors were dirty
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 10 Oct 2023
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TEXARKANA. I am sorry that your experience did not meet your expectations due to the indicated unclean condition of the floors. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may improve our quality. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Carl

Business traveller
Liked: Staff & service
In general it was decent, there was loitering in the area and I was not able to rest from the peddling.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 8 Oct 2023
Dear Carl,Thank you for taking the time to tell us about your experience at the RED ROOF INN TEXARKANA. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as being inconvenienced by loitering and peddling from guestsAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof ManagementRediResponse Specialist

4/10 Poor

mark

Crickets in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on 5 Oct 2023
Dear Jose, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn Texarkana was proud to see your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

April

Liked: Staff & service
Room was clean. Staff was great.
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on 4 Oct 2023
Dear April,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Texarkana and I appreciate your 5/5 score following your stay. We are happy to see that you had a good experience and you loved the cleanliness of our rooms. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Angela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on 2 Oct 2023
Hello Angela,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TEXARKANA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

2/10 Terrible

Clara

Disliked: Cleanliness, property conditions & facilities
Rather not go back had to clean my room once I get there … then the WiFi would not connect
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on 1 Oct 2023
Dear Clara, Thank you for taking the time to tell us about your experience at the Red Roof Inn Texarkana. I am sorry you had less that a satisfactory experience prompting your 1/5 score. It seemed your stay felt short of your expectation due to the situation you described regarding the Wi-Fi not working to your liking and the lack of cleanliness. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thanks again and we wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

krystal

Very courteous
Stayed 2 nights in Sep 2023
Response from Linton Red Roof Managment Rediresponse Specialist on 22 Sept 2023
Dear Krystal,Thank you for telling us about your recent visit to RED ROOF INN TEXARKANA. I was happy to read that our courteous staff met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our staff at Red Roof look forward to having you visit with us again in the future.Regards,LintonRed Roof ManagmentRediresponse Specialist

2/10 Terrible

Armando

Stayed 1 night in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on 22 Sept 2023
Hello Armando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TEXARKANA and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our staff at Red Roof do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on 21 Sept 2023
Dear Mike, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Texarkana. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ailani

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible never going there again
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on 30 Aug 2023
Hello Ailani,Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn Texarkana. I am disappointed to hear that you had a horrible stay with us. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Boyce

Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on 16 Sept 2023
Hello Boyce, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TEXARKANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on 13 Aug 2023
Hi David,Thank you for taking the time to complete our guest survey. I appreciate your positive rating and comment regarding your recent stay at the Red Roof Inn Texarkana. It is so rewarding to read that you had an excellent stay with us. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Faviola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on 7 Aug 2023
Dear Faviola,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Texarkana and I are happy to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Stayed at this property for 2 nights. The staff was friendly and helpful. The outside of the property was a little run down, but the room was clean and comfortable.
Stayed 2 nights in Jul 2023
Response from Antonio,RediResponse Specialist on 21 Jul 2023
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TEXARKANA. It’s great to hear that you found our property to be clean and comfortable in addition to our staff being friendly and helpful. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. In regards to what you described as the outside of the property being a little run down, please accept our sincerest apologies.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

6/10 Okay

Charles

Business traveller
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 19 Jul 2023
Thank you for being our guest, Charles. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience.I do hope that you will return to our hotel, or any other long term lodging locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Meh. It was alright. Definitely needs upgraded
The plug ins didn't work in the room, only one light worked, the was a black line going across the TV screen, the beds are really firm, and make a horrible sound when you sit and get up from the metal cage around them. and the pillows were SO thin. The air worked good though and it did have cable.
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 16 Jul 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN TEXARKANA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you described regarding broken sockets, thin pillows, a partially broken TV and noise disruptions.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Devorine RediResponse Specialist on 15 Jul 2023
Hello Ryan!Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Texarkana and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 Good

Sandra

Liked: Staff & service
Disliked: Room comfort
work on this
accidentally booked smoking, holes in bedding and curtain, mold in the tub. the bed is terribly hard and the pillows are thin
Stayed 1 night in Jun 2023
Response from Carla Red Roof Management on 4 Jul 2023
Dear Sandra,Thank you for taking the time to tell us about your experience at the RED ROOF INN TEXARKANA. It's disheartening to read that your stay fell short of your expectation due to the situation you described regarding the bed not being to you liking, the possible mold you saw and the other concerns you listed is truly regrettable. I am grateful for the feedback you provided so we are able to continually improve our hotel.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialis

4/10 Poor

Diane

Travelled with family
Disliked: Cleanliness
The beds was too HARD TO SLEEP ON!!!
Stayed 1 night in Jun 2023
Response from Olivia RediResponse Specialist on 25 Jun 2023
Dear Diane,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TEXARKANA. We're very sorry you were unhappy with your experience which led to your 2/5 rating. You indicated that the bed was too hard to sleep on which is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We will take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Thomas

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
BEd of rock
Worse bed I've ever slept on.
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on 18 Jun 2023
Hi Dustin,Thank you for your recent review of your stay at Red Roof Inn Texarkana. I was disheartened to read that our beds were uncomfortable. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Dustin

Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on 7 Aug 2023
Dear Dustin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Texarkana and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

6/10 Okay

Dean

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on 3 Jun 2023
Thank you for taking a moment to complete our survey, Dean. The staff at the Red Roof Inn Texarkana and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Rebekah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was old, outdated and falling apart. It smelled like a smoking room although we paid for a non-smoking. The bed sounded like it was going to break with every move, even just sitting on it. We were also woken up at 5:30 am by a loud group of people right outside our door.
Stayed 1 night in May 2023
Response from Devorine RediResponse Specialist on 29 May 2023
Thanks for telling us about your stay at Red Roof Inn Texarkana, Rebekah. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room was old, outdated and falling apart, it smelled like a smoking room although you paid for a non-smoking, the noise you encountered and the bed sounded like it was going to break. Please accept our apologies for the impact this had on your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. Although it’s difficult to see the bad news of your experience, we appreciate you sharing so that we can improve moving forward.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

6/10 Okay

Jaquana

Stayed 2 nights in May 2023
Response from Adraine Red Roof Management on 24 May 2023
Hello Jaquana, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Texarkana and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

8/10 Good

Alessandro

Stayed 1 night in Apr 2023
Response from Abigail RediResponse Specialist on 7 May 2023
Hello Alessandro,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Texarkana and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

8/10 Good

Aaron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is cheap for a reason
Front desk person was very friendly....the price is cheap for a reason...the room was very dirty..linens are worn and stained headboard was dirty floor was dirty....
Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on 30 Apr 2023
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TEXARKANA. I am glad to hear that you found our front desk staff to be very friendly and our price to be affordable. However, I am sorry your stay fell short of your expectations due to the cleanliness of your room, linens not being up to your standards, and the other highlighted concerns. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Ryan

Travelled with family, Travelled with group
Liked: Staff & service
It was a little bit out of my way, and with the storm coming in we had to hit the road as we are on motorcycles, and was trying to keep from getting wet. Did find spyders in our room 119 and had to get the clerk to fix the tv. Was pretty good for last minute place to stay. Wife did not like the fireworks being shot off during the night.
Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on 2 May 2023
Dear Ryan,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN TEXARKANA. I am happy to read your comments regarding you found your stay to be pretty good for last minute. However, I was saddened to read that your stay fell short of your expectations due to the situation you mentioned regarding our location, the insects you reported, and the other highlighted concern. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Peter

Stayed 2 nights in Apr 2023
Response from Sashauna Red Roof Management on 12 May 2023
Hello Peter,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Texarkana. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Peter

Stayed 1 night in Apr 2023
Response from Sashauna Red Roof Management on 12 May 2023
Hello Peter,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Texarkana. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Disliked: Amenities
I did not see in the review at the start this venue had no elevator. Being a photographer, I have a lot of gear that can not stay in the car, and I made multiple trips up and down two flights of steps. The floor is sticky, not sure what that is about. This is my 4th or 5th Red Roof Inn, mostly the same this we, not the easiest when you are tired after driving all day.
Stayed 1 night in Apr 2023

10/10 Excellent

nathalie

Stayed 1 night in Mar 2023
Response from Toni-Ann RediResponse Specialist on 24 Mar 2023
Hello Nathalie, I received a copy of your survey, and wanted to take a moment to personally respond. I appreciate your 5/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience.I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist