Dear Christopher, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay with a clean room. However, we are sorry that you felt that our hotel needs an update. Until those plans are processed, we shall discuss this with our housekeeping team to ensure they thoroughly check the room before delivery. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management

Dear K, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed your room with a kitchen for the price paid for the last minute booking. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management

Dear Patricia, Thank you for your honest review of your stay at Extended Stay America. We apologize for any discomfort you experienced regarding the parking lot area. The safety and security of our guests are paramount, and we take your feedback seriously. We are actively reviewing our security measures to ensure a safer environment. Regarding dining options, we appreciate your feedback and will explore ways to enhance our offerings. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Katherine, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we are so sorry for your issues with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Lisetta, We apologize for the disappointment you experienced during your recent stay. We aim to provide a comfortable and pleasant environment for all our guests, and we regret that we fell short of meeting your expectations. Please rest assured that your concerns regarding noise levels, cleanliness, and breakfast options will be addressed with our team for immediate improvement. We appreciate your feedback, as it allows us to make necessary adjustments to enhance our services. If you are ever in the area again, we hope you will consider giving us another chance to provide you with the quality experience you deserve. Thank you for bringing these issues to our attention.Sincerely,Hotel Management

Dear Lisa, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associates and their commitment to excellence are greatly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Tracy, Thank you for taking the time to evaluate our hotel. We are glad that you liked your stay overall. Please accept our apologies for any inconvenience you had regarding the heat machine. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Yimin, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty areas with the Wi-Fi and will fix them. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit with your fiancee and provide a memorable trip. Sincerely,Hotel Management

Dear Pamela, We appreciate you taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. It is disheartening to learn about the issues with room odor, heater noise, and cleanliness. Please be assured that we take your comments seriously and will address these concerns with our team. Your valuable input helps us strive for continuous improvement. We hope you will consider giving us another chance, as we are committed to providing a more comfortable and enjoyable experience on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Kevin, Thank you for the positive review and for recognizing our hotel. We are delighted to know how much you enjoyed your suite and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely, Hotel Management

Dear Mavis, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. So, your breakfast concerns are noted and shared with our concerned individuals for improvement. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Mark, Thank you for evaluating your stay with us. We take great pride in providing a memorable hotel experience for our guests. Therefore, we are sorry we fell short of meeting your expectations during your recent stay. We want to apologize for any inconvenience caused by the noise issues you experienced and the fire alarm. As a precaution, we will have our engineering team thoroughly inspect all our suites. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Kevin, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear David, We're delighted to hear about your positive experience with the friendly and accommodating staff at Extended Stay America! Your satisfaction is our priority, and we appreciate your kind words. Your feedback will be shared with the team so they know their effort is being recognized and appreciated. Thank you for choosing Boston Tewksbury for your stay.Sincerely,Hotel Management

Dear Ginna, We sincerely apologize for the discrepancies you encountered during your stay. Your feedback is invaluable, and we regret falling short of expectations. Immediate steps will be taken to address the cleanliness concerns and ensure our accommodations align with the presented images. We appreciate your patience and assure you that your experience reflects a different standard. Our team is committed to improvement, and we hope for the opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management

Dear Holly, Thank you for posting such kind comments about our hotel. We appreciate the excellent review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely, Hotel Management

Dear Dale, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location, close to various dining options. We look forward to welcoming you back!Sincerely,Hotel Management

Dear Karen, Thank you for the outstanding rating. We are thrilled to have exceeded your expectations and provided you with an enjoyable stay. At Extended Stay America, we take pride in offering exceptional service and amenities to cater to every traveler's needs. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Breanna, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear John, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Laurie, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are sorry for any oversights on our part. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Ruth, Thank you for choosing us and sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered during your stay. Your experience certainly doesn't reflect the standards we aim to uphold. We appreciate your feedback, and we'll use it to make necessary improvements to ensure a more pleasant experience for our guests in the future. Thank you for bringing these concerns to our attention. Your comfort is important to us, and we hope you'll consider staying with us again.Sincerely,Hotel Management

Dear Tyler, Thank you for taking the time to review your experience with us. We are sorry that the room you were in did not meet your expectations. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Adelle, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns in your room, and we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we have addressed your concerns with our team to ensure that such incidents do not occur in the future. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Margaret, Thank you for sharing a review of your visit. We're thrilled you had such a positive experience at our hotel! Your comfort is our priority, and we look forward to welcoming you back to Extended Stay America soon. Thank you for your kind words!Sincerely,Hotel Management

Dear Joseph, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our front desk team can always help you with the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management