Hello Kate, Thank you for positively reviewing your visit.It's fantastic to hear that after 35 years, we still feel like a second home to you. We're thrilled you love the fully equipped kitchen and those stunning views. Plus, knowing that the swimming pool's temperature was just right for you brings a splash of joy to our day! We look forward to maintaining that clean, inviting atmosphere that's kept you coming back all these years.We'd love to welcome you back for another great stay!Cheers,Ona El Marqués

Hello Peter! Thanks for your feedback after your stay with us.It's great to hear that you enjoyed the spaciousness of our apartments and found the air conditioning to your liking! We're also thrilled that our location served you well for exploring the local area. We do have a bit of a retro charm, don't we? It's part of our unique character, but we're always considering ways to refresh our style. Regarding housekeeping, our weekly service is a balancing act between privacy and upkeep, but we'll take your feedback on board. As for the reception hours, we want to ensure all our guests have access to the services they need, so we'll keep looking at how we can improve this aspect for late arrivals.We hope to see you again for an even better experience. Cheers,Ona El Marqués

Hi Andrea,Your glowing review just brightened our day Thank you!We'd love to welcome you back soon for another beautiful stay!We all hope to see you again on your next visit.Take care,Ona El Marqués

Hi Stephen,Thanks for this positive review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to having the opportunity to welcome you back in the future. Best wishes,Ona El Marqués

Hi there Laura! Thanks for your kind words.It's fantastic to hear that our property met your expectations and that you appreciated the convenience of having a supermarket just across the street. We're thrilled that you found our apartments well-equipped for your stay. It's always rewarding to know that our guests are leaving with positive memories and thinking of a return visit.Ona El Marqués

¡Buenos días!Nos alegra que te hayas sentido a gusto en nuestras instalaciones.¡Vuelve pronto! ¡Será una grata noticia para todo nuestro equipo! ¡Saludos!Ona El Marqués

Hi there Elizabeth! It’s great to receive such positive feedback We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Ona El Marqués

Hi Maureen,Thanks for sharing your experience with us.We are thrilled to hear that you enjoyed your stay at Ona El Marqués and found our team helpful. However, we apologize for any inconvenience caused by the balcony design in your apartment and will take your feedback into consideration for future improvements.We look forward to welcoming you back for another memorable stay in the years to come. Warm regards, Guest Experience Ona Hotels.Ona El Marqués

Hello,Juan.Thanks for your thoughtful review.We're glad that you chose to stay with us and that you had a nice stay overall. However, we're sorry to hear that the extras in the 'plus' room didn't meet your expectations. Our apartments come with a fridge, but we don't provide a minibar service. We appreciate your feedback and will take it into consideration for future improvements.It would be great to welcome you back for an even better stay.All the best,

Hello Karen!Thank you very much for your review! We are delighted to know that you enjoyed our stay with us. We hope to see you again soon :)Have a great day!

Dear Robin, We appreciate you sharing your opinion about your experience at our hotel. We are sorry we did not meet all your expectations. The satisfaction of our clients is our main objective. We work daily to fulfill it. We are very sorry that we did not meet your expectations regarding the apartment that was assigned to you. We apologize for the disappointment and any inconvenience. We hope to have the opportunity to host you again soon. All the best, Ona El Marqués Resort