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The Jaffa – Fattal Limited Edition

Travelers find a peaceful retreat with spa treatments and poolside cabanas at this Tel Aviv haven, where local cuisine enhances the sun-soaked experience

Choose dates to view prices

The Jaffa, A Luxury Collection Hotel captures Tel Aviv's vibrant energy while offering tranquil escapes. Guests relax beside the seasonal pool or rejuvenate with expert treatments at the L.RAPHAEL BEAUTY SPA, creating a perfect balance of relaxation and local culture.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is RM1,407
RM1,407 total
10 Feb - 11 Feb

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, Balcony, Sea View

Pillow-top beds, minibar, in-room safe, individually furnished

Deluxe Room, Balcony, Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • Sea view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Poolside

Pillow-top beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed, Poolside

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Historic Junior Suite

Pillow-top beds, minibar, in-room safe, individually furnished

Deluxe Historic Junior Suite

Highlights

Balcony
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool Or Garden View

Pillow-top beds, minibar, in-room safe, individually furnished

Deluxe Pool Or Garden View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Pillow-top beds, minibar, in-room safe, individually furnished

Deluxe Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Grand Room, 1 King Bed, Non Smoking (Historic)

Pillow-top beds, minibar, in-room safe, individually furnished

Grand Room, 1 King Bed, Non Smoking (Historic)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Pool View

Pillow-top beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Sea View

Pillow-top beds, minibar, in-room safe, individually furnished

Presidential Suite, 1 Bedroom, Sea View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Partial Sea View (Corner)

Pillow-top beds, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed, Non Smoking, Partial Sea View (Corner)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom, Sea View

Pillow-top beds, minibar, in-room safe, individually furnished

Royal Suite, 1 Bedroom, Sea View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Pillow-top beds, minibar, in-room safe, individually furnished

Executive Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Deluxe Balcony

Pillow-top beds, minibar, in-room safe, individually furnished

Accessible Deluxe Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Historic Wing

Pillow-top beds, minibar, in-room safe, individually furnished

Deluxe Historic Wing

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony

Pillow-top beds, minibar, in-room safe, individually furnished

Deluxe Room, Balcony

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jaffa Penthouse

Pillow-top beds, minibar, in-room safe, individually furnished

Jaffa Penthouse

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 5 bedrooms
  • Sleeps 10
  • 5 Queen Beds

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About the area

Located near the beach, The Jaffa – Fattal Limited Edition is in Tel Aviv Promenade, a neighbourhood in Tel Aviv. Habima Theatre and Tel Aviv Museum of Art are cultural highlights, and travellers looking to shop may want to visit Jaffa Flea Market and Hatachana Compound. Jaffa Port and St. Peter's Church are two other places to visit that come recommended. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Tel Aviv travel guide
Map
2 Louis Pasteur St, Tel Aviv, 6803602

What's nearby

  • Ilana Goor Museum featuring interior views
    Ilana Goor Museum
    3 min walk - 0.3 km
  • Jaffa Port showing general coastal views, a sunset and a coastal town
    Jaffa Port
    5 min walk - 0.5 km
  • Jaffa Flea Market featuring markets and interior views
    Jaffa Flea Market
    7 min walk - 0.6 km
  • Jaffa Clock Tower which includes heritage architecture, a city and a sunset
    Jaffa Clock Tower
    7 min walk - 0.6 km
  • St. Peter’s Church featuring a sunset, a garden and a church or cathedral
    St. Peter's Church
    7 min walk - 0.6 km

Getting around

  • Holon Junction Station
    4 min drive
  • Tel Aviv (TLV-Ben Gurion)
    30 min drive

Restaurants

  • Selas
    3 min walk
  • Beit Kandinof
    2 min walk
  • Kalamata (קלמטה)
    5 min walk
  • Cafe Ada Hanina
    4 min walk
  • Don Camillo
    1 min walk

About this property

The Jaffa – Fattal Limited Edition

Luxury hotel near Jaffa Port
Located close to St. Peter's Church and Jaffa Flea Market, The Jaffa – Fattal Limited Edition provides a poolside bar, a terrace and a garden. Indulge in a deep-tissue massage, a facial and a manicure/pedicure at L.Raphael Beauty Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars.
Other perks include:
  • An outdoor pool, along with free cabanas and pool umbrellas
  • Limo/town car service, local cuisine breakfast (surcharge) and bike hire
  • A 24-hour front desk, a banquet hall and luggage storage
  • 2 meeting rooms, concierge services and tour/ticket information
Room features
All 120 individually furnished rooms offer comforts, such as 24-hour room service and fireplaces, as well as perks, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • 40-inch LCD TVs with premium channels
  • LED light bulbs, mini fridges and coffee/tea makers

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9.0 out of 10, Wonderful, 478 reviews
The price is RM1,746
RM1,746 total
22 Feb - 23 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to noon on weekdays and 7:00 AM to 1:00 PM on weekends; USD 70 for adults and USD 35 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Golda's
  • Shesh Besh Bar
  • The Pool

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2018
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 November to 1 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Israel value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Israel.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 70 for adults and from USD 35 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Children under 4 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

The Jaffa – Fattal Limited Edition Hotel
The Jaffa – Fattal Limited Edition Tel Aviv
The Jaffa A Luxury Collection Hotel Tel Aviv
The Jaffa – Fattal Limited Edition Hotel Tel Aviv

Frequently asked questions

Does The Jaffa – Fattal Limited Edition have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 5:00 PM. The swimming pool is closed seasonally each year from November 1 until May 1.

How much does it cost to stay at The Jaffa – Fattal Limited Edition?

As of 9 Feb 2026, prices found for a 1-night stay for 2 adults at The Jaffa – Fattal Limited Edition on 10 Feb 2026 start from RM 1,406.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Jaffa – Fattal Limited Edition pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Jaffa – Fattal Limited Edition?

This property doesn't offer parking.

What time is check-in at The Jaffa – Fattal Limited Edition?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at The Jaffa – Fattal Limited Edition?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is The Jaffa – Fattal Limited Edition located?

Located in Tel Aviv Promenade, this luxury hotel is within a 10-minute walk of Jaffa Flea Market, Jaffa Port and St. Peter's Church. Hatachana Compound and Carmel Market are also within 2 mi (3 km).

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Reviews

The Jaffa – Fattal Limited Edition Reviews

9.0

Wonderful

9.4

Cleanliness

9.8

Location

8.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 54 out of 79 reviews
Rating 8 - Good. 13 out of 79 reviews
Rating 6 - Okay. 6 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 4 out of 79 reviews

Reviews

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcome and hospitality! The staff was absolutely fantastic and rooms were clean. Definitely coming back!
Stayed 1 night in Nov 2025

8/10 Good

Shlomo

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, just not worth the nightly rate in my opinion. Staff was good. Breakfast was outstanding
Stayed 1 night in Oct 2025

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, at the most beautiful area of old Jaffa. Room and common spaces are well thought after, with uinque and luxurious items and overall feel. Food at Breakfast was one of the best I have eaten at any hotel. Only thing I would improve is the fact there was no snaks at the mini bars (empty with a few sodas/mineral water) and that the towels are small and feels cheap (by any standard).
Stayed 1 night in Oct 2025

6/10 Okay

TALI

The historic Building is amazing, breakfast was very good The room was amazing except the mold on the ceiling above the bed and the coffee machine did not work. THE SPA DOES NOT BELONG TO THE HOTEL AND IT WAS DIFFICULT TO BIIK TREATMENTS UPON ARRIVAL AND DURING STAY. the pool was very nice, and the area is very beautiful.
Stayed 1 night in Jul 2025

10/10 Excellent

Gina Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, room was immaculate and in a great, easy location to Tel Aviv!
Stayed 5 nights in Aug 2023

10/10 Excellent

shachar

Great

Very nice staff and high level of serving I will return although it is very expensive
Stayed 1 night in Aug 2024

10/10 Excellent

Toyooki

Liked: Cleanliness, staff & service, property conditions & facilities
Property with charm, character, and cleanliness. Staff were friendly, courteous, and professional. Top notch.
Stayed 1 night in Aug 2023

8/10 Good

william

Liked: Cleanliness, property conditions & facilities, room comfort

Mediocre with a high end price tag

I stayed at the Jaffa many times this last couple of years but this is the first time since the change from Marriott to there current management it definitely took a hit in excellent service. I stayed during Yom Kippur for my girlfriends birthday try to get a hold of the front desk to make some details added didn’t get any one helpful or competent on the phone. When I arrived the pool was closed,no valet service and a skeleton crew working the next two day. The front desk wasn’t particularly welcoming and helpful as been my experience every stay I had there. Asked for a late check out which I have been offered and accommodated complementary in all my stays to enjoy the day and pool since it was closed the last two days. I offered to pay they denied and told me the room was needed. Not worth the money I paid for my stay. I expect an experience of excellence that’s what has drawn me back time and time again the staff was incredible welcoming,polite and made sure of a great experience from start to end. Didn’t experience that remotely this time just paid for it but didn’t receive it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Moran

Liked: Cleanliness, staff & service, amenities
The hotel is gorgeous
Stayed 4 nights in Nov 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff in a great walkable area.
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Also a very historic property beautifully restored.
Stayed 1 night in Jul 2023

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property, wonderful location

10/10 Excellent

Dekel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow... the best boutique hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, updated property in a wonderful area with lots to do. The food at the hotel was very good.

10/10 Excellent

liora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in Israel!
Stayed 1 night in Feb 2023

2/10 Terrible

Rafaella

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Service is horrible . Pool is packed nowhere to sit . Super below average
Stayed 1 night in Jul 2025

10/10 Excellent

lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful. Location, room with ocean view, delicious food and most wonderful staff. The building is a jewel. One of the best places I have stayed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Uniquely beautiful with incredible staff. Totally fell in love with The Jaffa!
Stayed 2 nights in Jun 2023

8/10 Good

eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is a bit off beat, beautiful property for sure, service not near top hotels like Ritz or Four Season, not much attention to detail, room is big and nice, the front desk staff is very professional, but
Stayed 1 night in Jan 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel I’ve ever stayed at!

I have traveled to over 45 countries and this is the best hotel I have ever stayed at. It was just perfect. The staff is truly the best overall staff, with excellent training and management. The hotel manager Ahmed was magnificent, and I would try to hire him if I had a hotel. I’ve never seen a manager was hands on and prepared. He was so kind to us and our family. He thought of everything. The hotel itself is enchanting. It was worth it!
Stayed 4 nights in May 2023

6/10 Okay

Michael

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staff trying to scam for extra vat , very bad behavior by the reception. I never seen such rude behavior and disrespect for hotel guests!
Stayed 1 night in Jul 2022

2/10 Terrible

Val

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
From the moment you walk in, you will smell an extremely strong perfume like scent. This scent will be severe on each floor and in your room. I complained that the hotel smells like a “perfume museum” and it’s so strong that one can’t breathe in their room. The staff agreed and moved me to another floor where the scent was less. The next day the housekeeping staff again sprayed all the floors with this scent and it’s not tolerable. The staff stated that this is the hotel signature smell and the property was designed to smell like that. So, if you like overly strong perfume to be sprayed in to the central ventilation system to the point where you can’t breathe and your sinuses will be agitated and so is your central nervous system, stay here. I personally do not want to stay in a hotel where I can’t breathe cause the staff sprays some horrible perfume in the entire hotel. I seriously considered leaving early and moving hotels and losing my prepaid reservation until I was moved to a closed section where staff didn’t spray this god awe full perfume.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait
Stayed 3 nights in Aug 2025

8/10 Good

cibele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel lindo

Hotel muito bonito! Falta opção para jantar. Muito limpo.
Stayed 5 nights in Jan 2023

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, but could work on customer service

Worst first experience from a five star hotel I have ever experienced. We took at taxi from Ben Gurion airport during rush hour (over an hour) and the driver didn't know the exact entrance to the hotel (it's not very obvious or well marked). Instead, he dropped us off per our request by a side entrance and a guard. The guard proceeded to yell at the old taxi driver and told us NOT to tip him and that he was a bad driver. He then proceeded NOT to help us with our bags or have someone come out to help us. Just sat back down with a scowling disposition. I've been to Israel multiple times and I know customer service isn't like other parts of the world, but for a hotel of this class and price, my first interaction with the hotel staff should be a little bit better than that. They should take some notes from the Mamila in Jerusalem. Otherwise, the hotel is beautiful, well maintained, clean, and comes with a completely ordinary daily israeli breakfast with mediocre service.
Stayed 3 nights in Jun 2022