Lounge

Reviews of Te Anau Top 10 Holiday Park

4 out of 5
Te Anau Top 10 Holiday Park
15 Luxmore Drive, Te Anau

Reviews

7.8

Good

Rating 10 - Excellent. 67 out of 210 reviews" "
Rating 8 - Good. 81 out of 210 reviews" "
Rating 6 - Okay. 39 out of 210 reviews" "
Rating 4 - Poor. 15 out of 210 reviews" "
Rating 2 - Terrible. 8 out of 210 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

jae ik,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in May 2024
Response from Reception on 13 May 2024
Thank you, pleased you enjoyed it.

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from AM on 17 Apr 2024
Thanks for your 5 stars

10/10 Excellent

Lachie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AM on 17 Apr 2024
Thanks for your 5 Stars

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AM on 17 Apr 2024
Thanks for your 5 Stars

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Reception on 17 Mar 2024
Thank you for your 5 out of 5 review. We are pleased you enjoyed your stay.

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly feel. Good value.
Stayed 1 night in Feb 2024
Response from Reception on 27 Feb 2024
Thank you for your review, we are pleased you enjoyed your stay with us.

10/10 Excellent

Will

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget property. Staff were excellent. Our room was small and minimalist but everything was clean functional. Tremendous value and would highly recommend
Stayed 2 nights in Feb 2024
Response from Reception on 27 Feb 2024
Thank you for your review. We are pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 6 Dec 2023
Thank you for reviewing our park

6/10 Okay

Diane

The holiday park met our needs adequately.
Stayed 2 nights in Nov 2023
Response from Reception on 29 Nov 2023
Thank you for choosing to stay with us.

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 29 Nov 2023
Thanks for the 10 out of 10, glad you enjoyed your stay.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet, nearby the centre, nice view. Spacious rooms
Stayed 2 nights in Oct 2023
Response from Reception on 26 Oct 2023
Thanks Deborah, we appreciate your positive feedback.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and handy to main shopping area
Stayed 2 nights in Aug 2023
Response from Reception on 8 Aug 2023
Thanks for reviewing. Pleased you enjoyed your stay.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Great childrens park, very pleasant staff and lovely holiday venue.
Stayed 1 night in Jul 2023
Response from Reception on 9 Aug 2023
Thanks for your kind feedback and choosing to stay with us.

10/10 Excellent

Gary

Stayed 1 night in Jul 2023
Response from Reception on 9 Aug 2023
Thanks for the 5/5. Glad you enjoyed your stay.

4/10 Poor

Chris

Stayed 1 night in Jun 2023
Response from Reception on 9 Aug 2023
Thank you for taking the time to review our park... Sorry our park did not meet your expectations.

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine except no microwave in our unit.
Stayed 2 nights in May 2023
Response from Reception on 24 May 2023
Thanks for your feedback. We do have self contained units with full cooking facilities. Unfortunately this was not what you booked.

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our needs at that particular moment. I liked the walking proximity to the town centre.
Stayed 2 nights in Mar 2023
Response from Reception on 5 Apr 2023
Thank you for your review. Pleased you enjoyed your stay with us.

10/10 Excellent

BRUCE

Stayed 2 nights in Mar 2023

8/10 Good

Elana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and diligent about contacting my friend and I when we were running late to checkin. I appreciated that they reached out in multiple ways and were so kind in guiding us through the checkin process.
Stayed 1 night in Mar 2023
Response from Te Anau Top10 on 17 Mar 2023
Thank you for your positive feedback, very pleased we were able to assist with your late check in.

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Great Stay
Very clean and comfortable. Convenient location - close to the Main Street and restaurants. Great value for money.
Stayed 2 nights in Mar 2023
Response from Te Anau Top10 on 17 Mar 2023
Thank you for your review. Pleased you enjoyed your stay.

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok but there was an odor in the room especially at night, the bathroom was constantly wet and the towels could not dry.
Stayed 2 nights in Mar 2023
Response from Reception on 19 Mar 2023
Thank you for taking the time to review our park. Your feedback is appreciated.

10/10 Excellent

Glennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Darren

Stayed 2 nights in Feb 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Excellent facilities for kitchen and lounge etc. caters for all ages. Comfortable bed in the dorm.
Stayed 1 night in Feb 2023
Response from Te Anau Top10 on 17 Mar 2023
Thank you for taking the time to review our park

10/10 Excellent

Sue

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well set out holiday park! Comfortable beds but time they undated the bathrooms in the cabins!
Stayed 2 nights in Feb 2023
Response from Reception on 27 Feb 2023
Thanks for your feedback. I am pleased to let you know that we are upgrading our outdated bathrooms this winter, unfortunately this had been put on hold due to COVID.

2/10 Terrible

Colin

Business traveller
Disliked: Staff & service
Very Disappointed!!
Worst customer service ever. Due to the interisland ferry my clients were unable to be there for their booking. When I enquired about cancelling, due to circumstances outside my control, I was told I had to do it through Hotels.com. When I call Hotels.com I was told that the manager at Te Anau denied the refund. This is unacceptable when it was outside my control. My company is now out of pocket for 3 rooms which, I'm sure could have been rebooked quickly on a long weekend. (and very well may have been when we didn't show up) I have used TOP 10 before, however will think twice before booking here again, for our clients.
Stayed 1 night in Feb 2023
Response from reception on 23 Feb 2023
Unfortunately we have procedures and policies in place to protect our business and need to stick to them.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from reception on 16 Feb 2023
Cheers for the 5 stars

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained holiday park. The facilities are good and the overall feel of the place was very clean and tidy. The staff were very friendly too.
Response from Office on 7 Jan 2023
Thanks for choosing to stay with us and glad to hear you had an enjoyable stay.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 2 nights in Nov 2022

2/10 Terrible

chrissy

Stayed 1 night in Mar 2022

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, room comfort
Great trip
Stayed 2 nights in Jan 2021
Response from Te Anau TOP 10 on 24 Jan 2021
Thanks so much for taking the time to review our park. We look forward to having you stay again soon.

8/10 Good

Jill

Liked: Cleanliness, room comfort
Enjoyed Te Anau
Very friendly staff, enjoy our stay. visiting Milford Sound and the glowworm cave. Location is a nice walk to the centre of town.
Looking around Te Anau
The Glowworms
Milford Sound
Milford Sound
Stayed 2 nights in Jul 2020
Response from TATOP10 on 7 Aug 2020
Hello Jill. Thank you for your review. Looks like you made the most of our town while you were here. Hope to see you again!

10/10 Excellent

Wayne

Stayed 1 night in Mar 2020
Response from Office Management on 3 Dec 2020
Thanks for the 10/10 we're glad you enjoyed your stay!

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
There was no in room microwave or kitchen sink or facilities. The shower outlet was semi blocked and flooded half the floor soap dispenser totally blocked, room not cleaned daily or no fresh towels.
Stayed 2 nights in Mar 2020
Response from TA top10 on 20 Mar 2020
Hello, I see you booked on of a basic cabins with minimal facilities. We have other room types that do have microwave and sink etc. I hope you let the reception know the issues in your room so we could fix them. Take Care

10/10 Excellent

Young, Brisbane, Australia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, no surprises. I would stay here again next time.
Stayed 2 nights in Feb 2020
Response from TA Top10 on 11 Mar 2020
Great, hope to see you again!

8/10 Good

Gavin

Stayed 1 night in Feb 2020
Response from Office Management on 3 Dec 2020
Thanks

10/10 Excellent

Pooja, Sydney

Travelled with family
Liked: Cleanliness, amenities
Loved the idea of box cutlery. We had everything we needed for a nice cookup. The common kitchen and dining areas were well kept. The only downside was that you couldn't get Wifi in your rooms and had to purchase separately.
Stayed 1 night in Jan 2020
Response from TATOP10 on 26 Feb 2020
Thank you for your comments.

4/10 Poor

Frank

Liked: Cleanliness
Disliked: Staff & service, room comfort
Te Anau top 10.
expected double bed and two single bunks. We had double bed under single bunk with two single bunks. Very overcrowded. We expected room to be serviced. It was not. We expected private patio. There was none.. we paid for two nights but only stayed one.
Stayed 2 nights in Feb 2020
Response from Brad on 16 Feb 2020
Good morning Frank Thanks for your feedback, as discussed the room type that you booked was a Deluxe cabin. This room has got a sheared patio. As you only stayed for 1 night we unfortunately don't do refunds on early check outs. If you had booked a ensuite or motel unit, these room types would have been serviced on the second day as discussed with you. These rooms also have a Queen and single bed. I'm sorry that the room was not what you thought you had booked. Regards Brad

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Jan 2020
Response from TATOP10 on 9 Feb 2020
Thank you for your rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 1 night in a cabin after the Milford track. Convinient to DOC visitor centre and a subway store. Communal kitchen was quite busy at pick hours. Room was clean and tidy.
Stayed 1 night in Jan 2020
Response from TATOP10 on 4 Feb 2020
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed for 2 nights in a cabin room. Convinient location - close to petrol station and subway branch. Short 10 minutes walk to Te Anau center. Kitchen is communal, might get busy in pick hours since there are only 3 sinks. Didn't bother us since we eat late. WiFi was not so strong, but this is common in the area
Stayed 2 nights in Jan 2020
Response from TATOP10 on 4 Feb 2020
Thank you for your feedback and comments. Enjoy the rest of your travels

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from TA TOP10 on 28 Jan 2020
Thank you for your rating

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mixed site with motel, we were in, plus pitches and hook ups. Very busy but very quiet with clear rules for everyone. Well organised. Well used which meant the rooms could do with a make over/refresh. Close to town and eateries etc. Lake 5 minutes away, plenty to do and see. A really good centre for a holiday. Set off late morning for Milford Sound and avoid all the coach parties by going straight there then do stop offs on the way back. We enjoyed it!
Stayed 3 nights in Jan 2020
Response from TATOP10 on 28 Jan 2020
Hello, Thank you for your comments. Safe Travels

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy quiet and met our needs walking distance to shops and restaurants
Stayed 1 night in Jan 2020
Response from Te Anau Top 10 on 19 Jan 2020
Thank you for your 5 stars and positive comments Take Care

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
nothing outstanding - either good or bad, good room, condition, cleanliness and amenities so so, staff nice and helpful, location good but not great, and you cannot do worse than good in a place like Te Anau, but the lack of wifi in the room and the fact that even in the common areas it was spotty and slow certainly takes one star off
Stayed 2 nights in Jan 2020
Response from Te Anau Top 10 on 19 Jan 2020
Hello, Thank you for your comments. We will take them onboard Safe Travels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option with limited reception opening hours
The facilities and the room were quite ok. What I didn't like was that they close their reception at 9PM, so I had to do a crazy drive from Mt. Cook to Te Anau to make sure I get there before the reception closes since it wasn't clear whether there would be an alternative way to get the room keys once I would arrive there. Of course, I could have left Mt. Cook earlier, but then instead of spending the time there, I would have spent it in the hostel room in Te Anau. I think it's fine if a reception is not open 24 hours, but in that case there should be an alternative way of getting in after hours and that should be clearly stated. Other than that, the staff was also very nice, both the Argentinian girl I met in the evening and the gentlemen I met in the morning at check out.
Stayed 1 night in Dec 2019
Response from Te Anau Top 10 on 19 Jan 2020
Hello, Thank you for your comments. At the bottom of your booking confirmation it does ask you to contact reception if you are going to arrive after hours and we will happily arrange a late check in for you. Enjoy your travels

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from TOP10 on 18 Dec 2019
Thank you

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from TOP10 on 12 Dec 2019
Thank you for you rating

6/10 Okay

Vien

Travelled with group
Disliked: Room comfort
Stayed 1 night in Nov 2019
Response from TOP10 on 12 Dec 2019
Thankyou