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Reviews of Cottage Park Thermal Motel

2.5 out of 5
Cottage Park Thermal Motel
19 Hairini Street, Tauranga

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 92 reviews" "
Rating 8 - Good. 29 out of 92 reviews" "
Rating 6 - Okay. 10 out of 92 reviews" "
Rating 4 - Poor. 3 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was very quiet, clean and comfrotable. Just as a motel should be.
Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Thank you for your positive comments

10/10 Excellent

Juanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean room and very quiet. Owners were friendly and nice to deal with.
Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Thank you for comments we are happy that you had a great stay.

10/10 Excellent

Teresa, manukau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Tauranga and the accommodation made ir extra special! Was such a pleasant experience, wonderful service from when we got there, during the stay, always had clean towels and tea and suger. Most beautiful views frim the balconies. Left extremely happy, will stay there again! Highly recommend A
Stayed 3 nights in Mar 2024
Response from Manager on 14 Apr 2024
We are so pleased that your stay with us was made extra special and look forward to seeing you again the near future.

10/10 Excellent

Teariki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was best stay we had ever in tauranga. I would go back in a heart beat.
Stayed 2 nights in Jan 2024
Response from Manager on 12 Mar 2024
Hello Teariki,Thank you for your great review and glad that your enjoyed your stay and we look forward to having you back again in the near future.

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
It was by far the worst accommodation we have ever stayed in. $264 for one night, we had really noisy ppl on one side and a Patched Headhunter Gang Member on the other side that liked to demonstrate how loud his Harley was every hour or so, outside our window. Then the burnout at 7.30am didn't go down well. Our room was disgusting, they wouldn't refund me, there was stains all over the bed, dirt swept under furniture, missing TV remote, taps falling off, back door jammed shut. I could go on, it was revolting. The manager was completely useless. I wouldn't stay there again if they paid me $264. Biggest rip off ever!
Stayed 1 night in Jan 2024

10/10 Excellent

Ranika lata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just loved the stay. It was clean and tidy. Pool was nice. Staff was friendly. Very near to town
Stayed 3 nights in Jan 2024

2/10 Terrible

Ali Jan

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

4/10 Poor

Dr Georgia

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
For the same price you can stay near the beach wih a view and AIR CONDITIONING!!! A long drive from the shops and dining places at the Mount and Beach
Stayed 1 night in Dec 2023

10/10 Excellent

LEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at reception was kind, helpful and welcoming. The room we stayed in was clean, warm and cozy. We will definitely be going back again soon :)
Stayed 1 night in Jul 2023

10/10 Excellent

Cristina

Stayed 2 nights in Jul 2023

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet setting and very clean.
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and clean.
Stayed 2 nights in Mar 2023

10/10 Excellent

Peri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friend and I had travelled from Auckland for Armageddon over the weekend and arrived quite late to check in. The lovely owner was so quick and kind to get us checked in, regardless that we were arriving during the late evening. The room was clean, tidy and accessible with allocated parking right outside our studio room front door. Would absolutely stay here again and recommend it to anybody. Thank you again for such a great experience!!
Stayed 2 nights in Mar 2023

6/10 Okay

Moana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were really nice but we asked if we could check in early they said yes 11.30 we got there at 12.30 and were told that the room was not ready for another hour and the guy was really rude about it.
Stayed 1 night in Feb 2023

4/10 Poor

Melissa

Stayed 1 night in Jan 2023

6/10 Okay

Annary

Travelled with partner
Liked: Cleanliness
It’s Central and easy to find especially When you are from out of Town.
Stayed 2 nights in Jan 2023

8/10 Good

Lance

Stayed 2 nights in Dec 2022

8/10 Good

Jeff

Stayed 1 night in Dec 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Allan

8/10 Good

john

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was well presented .

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Oct 2022
Response from Management on 4 Oct 2022
Thank you for your positive comments

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run motel. My refurbished unit was very good. Only downside was unit was very warm. Imo aircon is needed.
Stayed 3 nights in Sep 2022
Response from Manager on 24 Sept 2022
Thank you for your comments and the aircon's are on our wish list

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had a lemon tree right opposite our room, i was able to pick me a couple, the under floor heating was great, the room was cosy when we went in. there wasnt anything i didnt like about the property
Stayed 1 night in Aug 2022
Response from Management on 2 Sept 2022
Glad that you enjoyed our lemons and found your room warm and cosy.

6/10 Okay

Elaine

Business traveller, Travelled with partner
Friendly cleaning staff. The unit was dark and gloomy, no view of anything much. Just very basic and over-priced for what it was.
Stayed 2 nights in Aug 2022

2/10 Terrible

susane

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horribible staff unfriendly unhelpful useless
Stayed 1 night in Jul 2022
Response from Management on 18 Jul 2022
Thanks for your comments. Our booking system has no record that you actually stayed at our complex. Expedia do require to be notified of any intended cancellation.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very well maintained complex, nothing was out of place, I would describe it as good value for money.
Stayed 1 night in May 2022
Response from Management on 20 Jul 2022
We thank you for your comments they are very much appreciated.

8/10 Good

Fynn

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Tidy clean an enjoyable place to stay friendly staff verry good
Stayed 1 night in May 2022

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was extremely convenient for our purpose. It was an overnight stay for a family funeral. It was close to the venue and to family homes nearby
Stayed 1 night in Apr 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean room … shower was good … only issue was no AC/ heat pump so was too hot so hard to sleep.
Stayed 1 night in Apr 2022

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Dec 2021
Response from Management of Cottage Park on 5 Apr 2022
We thank you for your Positive Review

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

8/10 Good

Sarwan

Travelled with family
All ok but AC would have been really helpful as it was too hot to sleep.
Stayed 1 night in Jan 2022

8/10 Good

bob

Travelled with family
Liked: Cleanliness, staff & service
Nice property, but a bit expensive for a room with no AC. Very hot sleeping.
Stayed 1 night in Jan 2022

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Arrived about 15 mintues before check in, hotel said room wasnt busy, i said no problem we will go away and get some lunch. Came back an hour and a half later and room still wasnt ready, so we sat outside for about half an hour. Cleaner said they had been told the wrong room to clean so we waited which again was fine. Was never given a key so went and asked for one. Place was really busy and as we where going to a concert we left then i get a call saying we hadnt paid, i was like no, you never asked us to and you have all my deatils through boooking online, she demanded payment over the phone then and there even though i said i would come and pay in the morning. Handed key back in on check out and barely even got a word out of them.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good property
Stayed 2 nights in Jul 2021

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff have been super helpful as i have a disability and was put nto a great disability friendly room
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so immaculate, clean, fresh and tidy. Loved staying here. The bed was one of the best - great night sleep. Woukd absolutley book again and recommend.
Stayed 1 night in May 2021
Response from Judy on 18 May 2021
Thank you for your wonderful review. I have passed your comments on the cleanliness of the room to our cleaning staff who we appreciate how hard they work. Look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt spend any time there, just a bed for the night and it was all we needed.
Stayed 1 night in May 2021
Response from Judy on 18 May 2021
Thank you for your review. We work hard to provide our clients with a great stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to event
Stayed 1 night in May 2021
Response from Judy on 18 May 2021
Thank you for your review. We work hard to provide our clients with a great stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thermal pools and underfloor heating
Stayed 1 night in May 2021
Response from Judy on 18 May 2021
Thank you for your review. We work hard to provide our clients with a great experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Carson

Stayed 3 nights in Jan 2021

10/10 Excellent

Mark, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to base a 3 day stay in Tauranga. Fantastic and large two bedroom apartment, great value for money. We will stay there again!
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Judy on 3 Oct 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Judy on 3 Oct 2020
Thank you for your feedback.