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Reviews of WoodSpring Suites Wesley Chapel-Tampa

2.5 out of 5
WoodSpring Suites Wesley Chapel-Tampa
2800 Cypress Ridge Boulevard, Wesley Chapel, FL

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 317 reviews" "
Rating 8 - Good. 68 out of 317 reviews" "
Rating 6 - Okay. 38 out of 317 reviews" "
Rating 4 - Poor. 28 out of 317 reviews" "
Rating 2 - Terrible. 42 out of 317 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roosevelt

Stayed 1 night in May 2024
Response from Management on 16 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Angela, CHELMSFORD

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 16 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
There were trashy people outside the front door smoking cigarettes with no shirts on, the receptionist was rude said there was no evidence of our booking and we had to go find a different hotel and try to get our money back with Expedia, which the hotel denied even though they directly told us we had no reservation. Terrible experience.
Stayed 1 night in May 2024
Response from Management on 13 May 2024
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Thanks again for your feedback.

10/10 Excellent

Oscar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is super nice , Dan in the front desk very helpful and very friendly 😀. This is the second time staying there and again the experience was great 👍 👌
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Pepper

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Frangely, Jamaica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing missing was a good old iron. Whatnis a hotel without offering it.
Stayed 2 nights in Apr 2024
Response from Management on 5 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location, everyone is friendly, it is clean, I totally recommend it !
Stayed 6 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Holli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 5 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Thank u for a wonderful stay! clean, friendly would stay again!
Stayed 2 nights in Feb 2024
Response from Management on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place to stay, newly renovated.
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Angelia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Did not know it was an extended stay. Was clean, the bed was not very comfortable, but overall cannot really complain.
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to know ahead of time that the kitchenette requires purchase of pans/plates/flatware.
Stayed 7 nights in Apr 2024
Response from Management on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities
Too many people living at the hotel and congregating in the parking lot Will never go back . Was approached numerous times in the parking lot . Very unsettling
Stayed 3 nights in Apr 2024
Response from Management on 25 Apr 2024
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Thanks again for your feedback.

10/10 Excellent

Carlos Iván Morales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was better that I though
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jonathan

Travelled with family and small children
Nice value
Stayed 1 night in Apr 2024
Response from Management on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Zanib

Disliked: Cleanliness, property conditions & facilities
The hotel smelled like marijuana, homeless people around outside
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Thanks again for your feedback.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The 11 AM checkout time worked well for me.
Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet. Staff very helpful.
Stayed 1 night in Apr 2024
Response from Management on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ashlea

Travelled with family and small children
Liked: Amenities
Clean room and bathroom. Perfectly located.
Stayed 2 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little night stay, room had great amenities, surprised to see a microwave and stove. Its location is very close to three different shopping centers as well. Definitely will consider if I need another stay there!
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Management on 6 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Doniella

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Management on 4 Apr 2024
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Thanks again for your feedback.

2/10 Terrible

rafael

The hotel looks nice from outside. Once you walk in, the hotel smells like weed and chemicals used to try to mask the smell. The rooms are disgustingly dirty, no shower curtains, no window curtains, half a roll of toilet paper, no iron, no blow dryer, the towels are dirty and stained and smell. Overall a horrible experience and not cheap for such a horrible experience.
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Thanks again for your feedback.

8/10 Good

Katerina

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price, and stayed at several Woodsprings. Didn’t like: NO hot water shower on 2 of the 3 days we spent there.
Stayed 3 nights in Mar 2024
Response from Management on 19 Mar 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. This has been addressed to the General Manager.

8/10 Good

Avinash

Travelled with partner
Liked: Cleanliness, staff & service
I liked the fact that me and my partner could fit in a queen sized bed, king usually fits us both but a king is comfortable as well
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bedding was hard and sheets were like sandpaper
Stayed 2 nights in Mar 2024
Response from Management on 13 Mar 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.

4/10 Poor

Sergey

Business traveller
Disliked: Cleanliness, staff & service
The sound insulation is very bad, there are many residents who live there permanently with dogs, entire families with children, it is very noisy. The rooms are cleaned every three weeks.
Stayed 22 nights in Feb 2024
Response from Management on 11 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I have addressed this issue with the General Manager. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

joseph, Dacula

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very plan. Very bare bones. It was a suite in name only. The price was good though.
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

mansoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised that they didn't have breakfast for guest this was the first hotel with no breakfast.
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Rachel, Lutz

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Look it was fine. Like I had minimal expectations but the smell brought it down to a two. The mix of pot and industrial cleaner and perfume was terrible. If you or your party doesn’t have a sense of smell you’re good but if you have a fully functional nose I would not recommend
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.

4/10 Poor

Gyu Hwa, BELLEVUE

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dogs barking around couple of hours
Stayed 2 nights in Feb 2024
Response from Management on 24 Feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jan 2024
Response from Management on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, New,Quick check in
Stayed 1 night in Feb 2024
Response from Management on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

4/10 Poor

Romond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were BIG roaches in our room!!! After being told that there were no other rooms available, the front desk offered us a can of Raid roach spray! We WILL NOT be staying here ever again!!
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have addressed this with the General Manager.

4/10 Poor

Ron

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Basic needs met, clean and WONDERFUL location!
Stayed 4 nights in Feb 2024
Response from Management on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jennifer, San Francisco

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 9 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Good

Domagoj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Good

Melanie Agosto

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

John

Liked: Staff & service
Disliked: Amenities
The 2nd floor was always 'smokey'. Did like that. The fitness center could use a stationary bicycle.
Stayed 2 nights in Feb 2024
Response from Management on 5 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have addressed this with the General Manager.

8/10 Good

Rachel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I had a great time getting to know the front desk staff and families staying there
Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missy travels
Friendly clerk, and helpful. The room was spacious. The bed was comfortable.
Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

ROBENSON

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Jan 2024
Response from Management on 4 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Tammy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Vending machines didn't work, no extra towels available. Overall I would never stay again.
Stayed 1 night in Jan 2024
Response from Management on 3 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have addressed this with the General Manager.

2/10 Terrible

Kriz

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The staff was ignorant and yelled at me after checking me into a room that already had guest! After i told him the keys disnt work and that it sounded like tv was on.
Stayed 1 night in Feb 2024
Response from Management on 3 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have addressed this with the General Manager.

4/10 Poor

Emma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There were about 10 people in the parking lot every night with even a whole table used as a makeshift bar and they were all drinking!!
Stayed 7 nights in Jan 2024
Response from Management on 30 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Amarilis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 9 nights in Jan 2024
Response from Management on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!