Herbert Samuel Hod Dead Sea Hotel Reviews

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Reviews of Herbert Samuel Hod Dead Sea Hotel

Herbert Samuel Hod Dead Sea Hotel

Ein Bokek, Dead Sea, Tamar

7.0

Good

6.4/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

4/10 Poor

Aaron

Travelled with family

12 Mar 2024

Disliked: Staff & service, amenities, property conditions & facilities

The place is right next to the dead sea by a beautiful boardwalk. The hotel itself had a foul smell on the ground floor, and the room didn't look like anything in the pictures. The food wasn't amazing. and the room wasn't really clean, especially the porch.

Stayed 1 night in Mar 2024

8/10 Good

ANNIE

13 Oct 2023

Stayed 1 night in Oct 2023

Response from Nastia on 8 Nov 2023

Thank you for the high ratingLooking forward to host you again in the near future.Kind regards

8/10 Good

Jeffrey

Travelled with group

20 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2023

Response from Nastia on 23 Sept 2023

Thank you for choosing The Herbert hotel and thank you for taking your time to share your experience.Looking forward to host you again in the near future.Kind regards

10/10 Excellent

IGOR

Travelled with family

18 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect place to enjoy tranquility and beauty of Dead Sea!

Stayed 3 nights in Sep 2023

Response from Nastia on 18 Sept 2023

Thank you for sharing your wonderful feedback with us.It has been a pleasure to read your lovely comments and happy to read that you enjoyed our service and facilities.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You!We look forward to welcome you soon amongst our guests in the near future for another positive and memorable experience.Sincerely

10/10 Excellent

IGOR

14 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Private beach, quiet area, friendly and nice staff.

Stayed 20 nights in Aug 2023

Response from Nastia on 14 Sept 2023

Thank you for sharing your valuable feedback.It is such a pleasure to read your lovely comments and happy to know that you enjoyed your stay with us.We look forward to welcome you soon amongst our guests in the near future for another positive and memorable experience.Sincerely

10/10 Excellent

Adam

Travelled with partner

28 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Courteous staff, nice amenities Not alot to do outside

Stayed 2 nights in Aug 2023

Response from Nastia on 30 Aug 2023

4/10 Poor

David

Travelled with family

23 Aug 2023

Disliked: Staff & service, room comfort

Hotel service was terrible. Room service request were extremely long, and workers made you feel like they were doing you a favor. . Additionally both rooms we booked, the AC did not worm and we had to wait 1=hours for it to get fixed

Stayed 1 night in Aug 2023

Response from Nastia on 30 Aug 2023

Thank you for sharing your valuable feedback with us.Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment, we have shared your comments with the appropriate hotel team to ensure necessary guidelines are in place for the future.We hope to have an opportunity to better your experience whenever your travels bring you back to Dead sea in the future.Sincerely

8/10 Good

Opher

Travelled with family

15 Aug 2023

Liked: Cleanliness, amenities, property conditions & facilities

When we first arrived we ran into an issue with an aggressive parking attendant. After speaking with the management about the issue they were very concerned and very quickly and contentiously dealt with the situation. I appreciated their quick and measured response.

Stayed 1 night in Aug 2023

Response from Nastia on 30 Aug 2023

10/10 Excellent

galit

Travelled with partner

22 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

They have the most unbelievable beach in the Dead Sea area . for sure the best one and great accessibility. The food is amazing. Cons they don’t have a store in the hotel and no food after dinner or during the day (besides meals)

Stayed 1 night in Jun 2023

Response from Guest relation manager on 22 Jun 2023

2/10 Terrible

Irina

Travelled with family

25 Apr 2023

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

They closed the pool and took away beach chairs at 5 pm! Were very rude about it too. No place to spend time in the evening. Only buffet option for food and it's pretty gross for a lot of money

Stayed 1 night in Apr 2023

Response from iris on 27 Apr 2023

Irina Hello,At the Dead Sea during this period , the beach and pools operate until 17:00The hotel has the option to have dinner in the dining roomthe dinner us served buffet style.There is also the option of a dairy menu in the hotel lobby.We're sorry you were disappointed with your stay.

4/10 Poor

Dana

25 Mar 2023

Disliked: Cleanliness, staff & service

I ordered a sleep at this hotel assuming it is as good as its grade. The room was nice, the balcony faced the Dead Sea and the view was great. Dinner was bad, half the food tasted like it was reheated several times, and the variety of salads was very minimal. The glasses were dirty, and it took the waiter 15 minutes to get new ones. I won’t elaborate about the breakfast, which was just bad. Overall, there are better hotels in my opinion.

Stayed 2 nights in Mar 2023

Response from iris on 26 Mar 2023

Dear Dana,First let me thank you for filling in your feedback.Your comments have been taken to our attention and forwarded to the relevant managers.We work and continue to work towards improvement and efficiency.Regarding your comment on the food, that week there were over 400 guests who enjoyed the meals.We regret that you did not enjoy the hospitality in our hotel.

10/10 Excellent

raviv

2 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Got surprise welcome freash fruit plate. Great ocean and mountain view from balcony. Free bikes for hotel guests use Elevators are too few and tight in size. Greenwall at entrance. Staff was always helping and working from on site managers cheffs and maids

Stayed 3 nights in Feb 2023

Response from iris on 2 Mar 2023

Hello Raviv,Thank you very much for giving the positive feedback.I'm glad you enjoyed your stay at the hotel.Your comment has been forwarded to management.We work and will always work towards improvement and efficiency .We will be happy to host you again.

10/10 Excellent

jocelyn

Travelled with partner

23 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very close to the beach, our room is upgraded to a sea view for free and staff are nice

Stayed 1 night in Jan 2023

Response from I on 7 Feb 2023

Jocelyn Hello,Thank you very much for taking the time to fill out the feedback.We are glad that you enjoyed the hospitality and service.at the Herbert Samuel Hotel.We will be happy to host you again.

2/10 Terrible

Verified traveller

Travelled with family

1 Jan 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont go their !

Very unplasent stay, do not go their! Many porblems,Sewage leaks at the entrance to the dining room and a stench for the entire weekend, without treatment and disdain from the management, poor food quality.

Stayed 2 nights in Dec 2022

Response from G.R manager on 23 Jan 2023

Thank you for sharing your valuable feedback with us.We were sorry to read that your stay with us did not meet your expectations.Hope to have a second chance to host you again in the near future.

10/10 Excellent

ROBIN

9 Dec 2022

Stayed 2 nights in Dec 2022

10/10 Excellent

Maria Ana

Travelled with family

13 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the location, few meters away from Dead Sea water. Shopping mall is walking distance. Breakfast is amazing plenty’s of variety selection.we really enjoy our stay.

Stayed 1 night in Nov 2022

Response from G.R manager on 23 Nov 2022

Thank you for the high rating.Looking forward to host you again in the near future.Kind regards

2/10 Terrible

Esther

Travelled with partner

20 Oct 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Bad service no parking

Stayed 2 nights in Oct 2022

Response from G.R manager on 12 Dec 2022

Thank you for choosing to stay with us and thank you for drawing our attention to your comments.Parking at the hotel is based on available space as advertised.

2/10 Terrible

Niv

13 Oct 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2022

6/10 Okay

KARIN

10 Oct 2022

Liked: Staff & service, room comfort

Disliked: Cleanliness

In general fine, we enjoy, BUT must be cleaned!

Too expensive to what you gett. Quite nice breakfast and dinner, nice room -sea view, but with dirty shower, was discusting!! Spa and facilities not clean as well. Great location, quick and good service but disappointed as no parking in hotel. Spa treatments were ok but not that good for the high price.

Stayed 1 night in Oct 2022

8/10 Good

Bilha

18 Sept 2022

Stayed 3 nights in Sep 2022

8/10 Good

GEANINA

4 Sept 2022

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2022

10/10 Excellent

IGOR

4 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect combination of location, amenities, and conveniences. Private well-maintained beach, renovated rooms, numerous perks.

Stayed 13 nights in Aug 2022

6/10 Okay

Shamira

16 Aug 2022

Stayed 1 night in Aug 2022

10/10 Excellent

Oded

8 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2022

8/10 Good

Jenessa

Travelled with partner

19 Jul 2022

Liked: Amenities, property conditions & facilities

We'd read many terrible reviews and we're worried about our stay. We were pleasantly surprised. We had a gorgeous view and wonderful access to the dead sea. We did not utilize the spa facilities, but we were pleased with the dining options.

Stayed 3 nights in Jul 2022

8/10 Good

LIOR

Travelled with partner

10 Jul 2022

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Very good spa and rooms, one of the best options around I think. They had problems of cleaning the room but they take care of it once we complained.

Stayed 2 nights in Jul 2022

10/10 Excellent

Aron

28 Jun 2022

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

26 Jun 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2022

2/10 Terrible

jacob

22 Jun 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with partner

14 Jun 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jun 2022

2/10 Terrible

Yaniv

6 Jun 2022

Disliked: Staff & service

Stayed 2 nights in Jun 2022

4/10 Poor

Uri

5 Jun 2022

Stayed 2 nights in Jun 2022

10/10 Excellent

IGOR

25 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fully renovated facility with direct access to the beach, friendly and professional staff, prime location, nearby bus station, shopping mall, and promenade.

Stayed 19 nights in May 2022

10/10 Excellent

Yan, Port Moody

16 May 2022

Stayed 1 night in May 2022

2/10 Terrible

kevin

10 May 2022

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Apr 2022

8/10 Good

nachum

8 May 2022

Stayed 4 nights in Apr 2022

8/10 Good

abu

6 May 2022

Stayed 2 nights in May 2022

6/10 Okay

Tamar

5 May 2022

Stayed 3 nights in Apr 2022

2/10 Terrible

Nicolae

Travelled with family

1 May 2022

Disliked: Cleanliness, staff & service

Very rude staff. They don’t clean your room when they are supposed to. When you put the do not disturb sign on than they enter the room. Front desk tries to trick you and take more money. Also front desk very rude.

Stayed 4 nights in Apr 2022

6/10 Okay

Jeremy

28 Apr 2022

Disliked: Cleanliness, staff & service, property conditions & facilities

Huge disappointment.

We were fooled by the 9.2 rating into believing this was a high quality hotel. The truth is that this was a 3 start hotel which was refurbished and rebranded during Covid, but the standard of work was clearly shoddy and there are clear signs of wear and tear which has not been attended to. Key issues to be aware of: On site parking - is totally inadequate for the number of rooms. The only alternative is to pay for street parking which is not cheapor necessarily secure. Customer service - was a real disappointment. There was no water on the day of our arrival - just sand blowing out from the tap. It took 24 hours for hot water to flow. There was no communication from the hotel, no apology and no offer of compensation. A real couldn't care less attitude which permeated throughout - staff expected guests to get out of their way if not both could pass at the same time. Food - breakfast was the usual excellent Israeli offering, but the coffee machines kept on failing. No food available at the pool and none available during our stay at the lounge bar. Totally unacceptable. Pool - is fairly modest in size, inadeqaute seating around and no grounds. The views are not quite as they seem in the hotel's photo - see attached. Spa - excellent treatment. Changing room was in desprate need of repair and simple cleaning. Beach - the saving feature (although had the hotel been responsible for its upkeep it would probably have been poorly maintained!) Perhaps we were unlucky but take care!

Stayed 2 nights in Apr 2022

2/10 Terrible

Eliyahu

27 Apr 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Apr 2022

8/10 Good

Ezra

21 Apr 2022

Stayed 2 nights in Apr 2022

10/10 Excellent

MICHAL

19 Apr 2022

Stayed 1 night in Apr 2022

10/10 Excellent

Catherine

17 Apr 2022

Stayed 2 nights in Apr 2022

8/10 Good

Saliba

4 Apr 2022

Liked: Staff & service, property conditions & facilities

Newly renovated property with attempt to make it a 4* but can still see it’s missing a lot compared to other hotels in area. Will go back but before that I have few better options to choose from like Isrotel, Daniel or even Herods

Stayed 3 nights in Mar 2022

Response from דודו דרור on 5 Apr 2022

Hello Thank you very much for your feedback I took your comments to Libby Junction and thank you again

10/10 Excellent

Nir

1 Apr 2022

Stayed 2 nights in Mar 2022

Response from דודו דרור on 5 Apr 2022

שלום רב אשמח לראותכם שוב

10/10 Excellent

Violeta

Travelled with family

7 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service. They follow up on your inquiries, and very attentive overall. Hotel has some areas in construction but their customer service is so good you you don’t even pay attention took to it.

Stayed 1 night in Mar 2022

Response from דודו דרור on 5 Apr 2022

שלום רב תודה רבה על המשוב

8/10 Good

Daniel

5 Mar 2022

Stayed 1 night in Mar 2022

Response from דודו דרור on 5 Apr 2022

שלום רב תודה רבה על המשוב

10/10 Excellent

Eiliv

Travelled with family

4 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2023

Response from Nastia on 6 Jul 2023

Thank you for the high ratingLooking forward to host you again in the near future.Kind regards

6/10 Okay

Mark

Travelled with partner

4 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Alles in Ein Bokek is duur, dus vergelijk dit niet met een “normaal” hotel van 300 euro want dan valt het tegen. Alles was ‘okay’ behalve de parkeerplekken (parkeerplaats is heel klein en continu vol), en het strand (om vier uur al dicht terwijl overal tot vijf uur was aangegeven). Spa zat goed vol. Personeel is niet bijzonder vriendelijk maar wel efficient. Kamer is okay qua grootte en wel netjes en schoon. Ontbijt was top

Stayed 1 night in Feb 2023

Response from iris on 15 Feb 2023

Hello,I'm sorry that for you this was so expensive in Ein Bokek.parking at the hotel is subject to availability.your comments have been forwarded to the relevant managers..We are working and will continue to work towards improvement and efficiency.We will be happy to host you again.