Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews of Chill Roof

3 out of 5
Chill Roof
11F., No 11, Sec 2, Nanjing East Road, Taipei

Reviews

9.2

Wonderful

Rating 10 - Excellent. 151 out of 240 reviews" "
Rating 8 - Good. 76 out of 240 reviews" "
Rating 6 - Okay. 8 out of 240 reviews" "
Rating 4 - Poor. 4 out of 240 reviews" "
Rating 2 - Terrible. 1 out of 240 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was comfortable and clean. Unfortunately our room didn’t have an open window so it was difficult to tell the time of day without any natural light. Other rooms do have windows so I wish this was known ahead of time. While we were there, a big earthquake in Taiwan hit. Since we were in the 11th floor, the building swayed quite a bit. Fortunately nothing bad happened and we continued our stay. It was very comfortable and easy to fall asleep on the quality bed and pillow.
Stayed 6 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service provided by the hotel is great, and the room is really spacious for the 4 of us to live comfortably for 4 nights. We had a really good time, and will choose to stay in chill roof hotel Taipei the next time we are back there. The hotel is also located conveniently, with a convenience store right below the hotel. The only thing that is lacking is probably the WiFi connection, but that isn’t too big a problem for us. Overall, we are really pleased with the decision made to stay in this hotel!
Stayed 4 nights in Oct 2019
Response from CC on 5 Dec 2019
Dear guest, thank you for your review. We are glad that you enjoy your stayed with us. As for the wifi problem, we will have a technical engineer to fix this issue. we really appreciate your support and look forward to seeing you again when you come back here.

8/10 Good

CC, HK

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
床太軟,睡得有點不好 另外,感覺有小東西咬腳 但整體很好,地理位置不錯,可步行到中山新光三越 下次我還是會來住
Stayed 4 nights in Oct 2019
Response from CC on 7 Dec 2019
親愛的CC 非常謝謝您的評論讓我們了解到有哪些部分我們還需要加強,也很抱歉這次無法提供一個完美的住宿體驗給您,床的問題,我們會再進行內部討論是否有有需要調整,並且我們也會請房務人員針對您提出咬腳的問題去找出問題的來源,另外我們更加謝謝您下次還是願意選擇我們做為您台北旅遊的住宿地!期待再次見到您!

10/10 Excellent

Wah Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice feel, Good service
Really nice style.
Stayed 1 night in Sep 2019
Response from Manager on 13 Oct 2019
Dear Wah Annie, thank you for your rating. We are glad that you like our design. As it is put our a lot effort. We have ten rooms in total, and each room has their own design. We are sincere to invite you to experience other rooms if you have a plan on coming back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with fantastic service and very warm welcome. Great location with access to shops, restaurants and MRT stations.
Stayed 5 nights in May 2019
Response from Manager on 24 May 2019
Dear Wotif, thank you for taking your time to leave review. We are looking forward to seeing you soon in the near future if you have a plan on coming back.

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Zoe on 13 Jun 2019
Dear Wilson, thank you for your wonderful rating. It is our pleasure have you stayed with us. We are looking forward to seeing you in the near future if you have a plan on coming back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Manager on 3 May 2019
親愛的旅客您好,謝謝您的評分,希望未來能有機會接待您。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2019
Response from Manager on 3 May 2019
親愛的旅客,謝謝你的評分,希望有機會再次接待您。

10/10 Excellent

Moon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs! Good location - though it takes a short walk to MRT station. It doesn't bother me.
Stayed 1 night in Mar 2019
Response from Manager on 31 Mar 2019
Dear Moon, thank you for your wonderful rating. It is our pleasure have you stayed with us. We are looking forward to seeing you in the near future if you have a plan on coming back.

8/10 Good

Verified traveller

Stayed 6 nights in Jan 2019
Response from Manager on 23 Jan 2019
親愛的旅客,謝謝你的評價,希望日後有機會能再次接待您

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, comfy, good reception service and excellent recommendation of nearby food
Stayed 2 nights in Sep 2018
Response from Uni on 5 Oct 2018
Thank you for your affirmation, hope you have a good time here.^^

10/10 Excellent

Tsz Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Manager on 17 Aug 2018
Dear guest, Thank you for you reviews, we hope to host you next time!

10/10 Excellent

Ka Lok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will stay here again~
Front Desk staff is absolutely helpful with best attitude~ Lobby is decorated with classy style~ Room is clean and tidy~ Convenient Store is just located next to entrance of the building~
Stayed 2 nights in Jul 2018
Response from Angel on 9 Aug 2018
Dear Ka Lok, Thanks for your comments. You are the amiable customer>< Hope can see you again^^

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I was expecting another room showed in the profile picture, but realise it is another room when we arrive - a smaller one, but still a nice stay.
Stayed 3 nights in Jun 2018
Response from Angel on 3 Aug 2018
Dear Anonymous, Thanks for your comments! If you are stay here again, you can send the email or facebook to us in advance. We will try our best to arrange the room for you^^ Thank you!!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
Beds were comfy and room was clean. Some rooms have no windows so be sure which you are booking. Hotel is situated in a mixed commercial building, so be prepared for that.
Stayed 3 nights in Jun 2018
Response from Jocelyn on 2 Jul 2018
Dear Jason, Thank you for your feedback and suggestion. We hope to see you again in the future. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Manager on 3 Jun 2018
謝謝你的評分,希望有機會再次接待你們 :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy home away home
This hotel is a hidden gem, it is located on the 11th floor of an ordinary, old-looking building but as soon as you get off the lift, you realize you are in a different world. It has boutique like cozy atmosphere to it, and you feel as if you were back to your home, rather than arriving at a hotel. I stayed in a standard double room, which had a low table and sofa. Loved the place and will definitely come back.
Stayed 1 night in Jan 2018
Response from Manager on 27 Feb 2018
Dear Guest, thank you for your wonderful rating. We indeed put our efforts in providing modern and comfortable environment to our guests. Each room has a different unique style, you can experience other extraordinary rooms for your next visit.

8/10 Good

Pina, Sunnyvale, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sweet hotel with character
Having no presence at street level, I was a bit apprehensive approaching the worn-looking elevator but once you step out onto the top floor you are welcomed by a bright and airy little reception area with very friendly staff, and a reading area stocked with up to date guides to Taipei and surroundings. The room was decorated in a clean and modern style with nice splashes of color, and the bathroom (which we are quite picky about) was very clean and fresh. Although you can hear the traffic from the big street below if you listen for it, we didn't find that it interfered with our sleep at all.
Stayed 1 night in Dec 2017
Response from Manager on 1 Mar 2018
Dear Pina, thank you for your positive review. We are delighted that you enjoyed your stay with us. We put our heart into decoration as each room has a different unique style. If you have a plan to come back, you can experience the other rooms you like.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel close to almost everything
The hotel only occupies one floor of the building. The building itself from the outside does not look very appealing. The reception area is very small. I suggest to wait till you settle in to your room before making any judgment. The front desk staff, Mariay, is very pleasing, welcoming, and helpful. The cleaning lady is also very nice. Free use of laundry machine, including laundry soap. You take off your shoes at the reception area. They have an assigned cube(s) per room. They provide slipper. The slipper is cleaned every use. The room is very cleaned. Simple design, but very decent. The room is cleaned daily.
Stayed 3 nights in Dec 2017
Response from Manager on 1 Mar 2018
Dear grant, thank you for taking your time to leave the review. We are thankful that you like the design of the room. We hope to see you again if you visit.

10/10 Excellent

Eve, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel located in ideal neighbourhood
Located near a small shopping district, the area has tons of hidden gems and Izakaya in every turn. Everything you needed was within walking distance. The staff was warm and the entire place had a hipster/Scandinavian feel to it, it was almost perfect for us.
Stayed 7 nights in Dec 2017
Response from Jocelyn on 2 Jan 2018
Dear Eve, Thanks for you kindness., we also had a great time to be with you. We do hope if you ever decide to come to Taipei again, you will consider staying with us though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice decorated cozy hotel
Very nice decorated cozy hotel, very clean and good manner staff.
Stayed 2 nights in Jun 2017
Dear Guest Thank you for your compliments. Your feedback is extremely encouraging to us. We do our best to accommodate our guests.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hosts, very safe, clean and fun rooms.
Stayed 2 nights in Jun 2017
Thank you Anne! Hope to see you again :)

10/10 Excellent

Keren, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for family of four
We had a great stay there. Hotel staffs are very friendly. They helped us out to decide our dinner plan and transits. We had a great time in Taipei city.
Response from Kathy on 24 Jun 2017
Dear Keren, We'd love to share any travel information! Hope to see you again!!

10/10 Excellent

Zhuozhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and stylish hotel~
The hotel is clean, stylish and easy to access other facilities in local areas. Host is friendly. Location is prefect. Shopping malls and MRT are all in walking distance. Will definitely visit again and highly recommend travelers to stay there.
So happy to hear that :) Thank you for your positive approval! We will keep working hard for you all!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad smell in room One of the floor in the very old building Can't easily find the entrance
Response from Kathy on 9 Apr 2017
Sorry for the bad weather here so that it's a little bit humid. We are trying improve the situation. Thank you for your comments. Every comment would be our power to move on!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well designed and clean hotel with friendly staff
Friendly staff, love the room design
Response from General Manager on 7 Feb 2017
Dear guest, Thank you for the comment and all of us are glad you like the design. Looking forward to welcoming you again in the near future.

10/10 Excellent

Chin Siang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean hotel with nice staff.
It was a great stay with helpful staff.
Response from General Manager on 29 Dec 2016
Dear Chin Siang, Your satisfaction is our command, hopefully you had a great journey here in Taipei^_^

10/10 Excellent

Md Raymin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Cool and Chic Hotel
Great stay. Access is via this unassuming elevator to the 11th floor. You are greeted with the scent of lemongrass. Check in lobby area is very cool, with a set of eclectic arm chairs near a small library of books and a coffeemaker. Big points on style. Reception staff are very friendly and helpful. They helped recommend places nearby and also showed interest in what we were up to each day. The rooms follow with the lobby in terms of style points. We stayed on two seperate occasions, in two different rooms. Each had its own style. One had a yellow hammock, and a branch for a coat rack. The other had a more cool, hip style to it with a molecule lamp over the breakfast nook. Overall rooms were comfortable and spacious. Local area is convenient as there are two convenient stores nearby (Family Mart and 7 Eleven). Also on the opposite block are two halal restaurants, Safranbolu (Turkish) and Baba's Indian Kitchen. The MRT is about 8mins walk away and from there the rest of Taipei is easily accessible.
Response from General Manager on 29 Dec 2016
Hi Mr. and Ms. Raymin, The earrings is on the way now,hope you could received it soon. Appreciate for the review with all the excellent and precise description of everything,and we also surprise and happy to know that our guest like the scent (we change it everyday). Hope you enjoyed every moment of the staying and wish you have wonderful journey here with your family.

10/10 Excellent

Hon Kei, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Taipei home away from home
Heartwarming staffs and great location. Perfect for any type of travellers really.
Response from General Manager on 29 Dec 2016
Dear guest, Thanks for the heartwarming review from Macau,we treasured every moments with our customers, welcoming you is a perfect experience to us as well.

10/10 Excellent

Joey, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like at home, staff are very nice and helpful, the room conditions is good.
Response from Chillroof on 21 Sept 2016
Dear Joey, Glad you like the staying with us,a wonderful experience to receive such great guest like you! Your pleasure is our command, if you visit Taipei again,you can choose different room to stay. Hope we can see you again in the near future.

8/10 Good

Katrina, Kaohsiung, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor & convenient location
It was a bit of a bait & switch. I should have contacted you (Expedia) after I got the first email. After booking through Expedia for 2 adults & a 14 year old, the hotel contacted me directly via email saying the room doesn't have enough sleeping space for 3. They said it would be an additional 500 NT (15 USD) surcharge at time of check in to add a Japanese style mattress. I went ahead & complied. But after thinking about it later, I thought - Expedia wouldn't have booked us a 2 person room when I'm specifying there are 3 of us. And then I also remembered when I booked through Expedia, the web page said the room slept 4 people. I understand there's probably no refund to me since I paid them the surcharge but I think the hotel should know not to add fees on to Expedia costs.
Cozy and cute
Response from General Manager on 24 Oct 2016
Dear Katrina, Thank you for the rating! As explained in the email, we have now fixed the setting on Expedia and we sincerely apologize for the inconvenience caused. We hope to be able to be of service again next time you visit Taipei!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Check-in staff are very friendly and helpful with our questions for dinner & breakfast recommendation. Television remote is not working well. It worked and have many cable channels, but long response time. It could be low battery at remote. Air-cond is not cold enough and bed sheet materials feels rough which can be due to temperature. The most concern is the bed bugs (we suspect) as our lower feet got many bites. My first night was spared as I did not cover with blanket due to ac not cold while my husband got the bites. We thought that might be due to the insects bite from the bamboo forest we visited. However next days, I cover more under the blanket (lower feet) and I had few insect bites at my lower feet. We suspect it can be bed bugs related.
Response from Chillroof on 25 Sept 2016
Dear guest, Thank you for the comment,we do understand it would be a bit inconvenient to our guest to use the remote controls. Please come and talk to our receptionist next time so we could help you with the devices and all the facilities here. Our customers could be relax as if they are at their own place is what we hope to provide here. See you next time.

10/10 Excellent

Shan Ru, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
We had a fantastic stay at Chill Roof. The staffs are very welcoming and helpful. We hope that the hotel can keep up its maintenance standard so that we will return to stay the next time we visit Taipei!
Response from General Manager on 25 Sept 2016
Dear Shan Ru, To provide our most value guests best quality of stay is our duty,and it's what we hope to do. We will strive ourselves to maintain the standard for your next staying with us. Thank you for being a fantastic customer!

10/10 Excellent

Wing Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雖然在舊房子內但一進去就覺得十分舒適安靜 房間設施新淨清潔 員工也很友善幫忙
Stayed 3 nights in May 2024

10/10 Excellent

KOICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋も綺麗で広々しており、立地も申し分なくとても気に入りました。 お水も浄水器からポットに入れる仕組みで良いと思いました。
Stayed 2 nights in Oct 2023

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, the check-in was easy and the room clean. The cats are kept in a separate room at the entrancd so even though one of us had an allergy against cats we could enjoy watching them play through the glass. Only downside was that our room had no window, however, it was quiet and comfortable
Stayed 5 nights in Oct 2023

10/10 Excellent

Yuko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the City Room#8 for three nights. Very homey and comfortable, more than enough space for three adults, great amenities, bunch of free snacks and drinks which they refill every day. Clean sheets, Clean towels, This room doesn’t have windows, and you can not flush toilet papers, but it didn’t bother much as we got used to. Great staffs, very friendly and speak good English. I would stay in this hotel again for my next visit.
Stayed 3 nights in Oct 2023

10/10 Excellent

KOICHI

Stayed 1 night in Oct 2023

10/10 Excellent

Jui Hsiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

chiu ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒服的住宿
這次住10號 曼徹斯特 四人房,真的太舒服了😘 空間很大,在房間裡面還可以跨步走路,浴室乾濕分離,兩個洗手槽很實用。 因為這次住三個晚上,每天都會補上小零食,小飲料…真的很貼心❤️ 地點也很好,還有可愛的貓可以欣賞 非常推薦喔!下次去台北一定會在訂房❤️
Stayed 3 nights in Jul 2023

10/10 Excellent

Siu Hei

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

yuchuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯雖然只到六點半,若真的要晚入住,跟住宿聯繫,會先傳密碼~而且幫開房間小燈和冷氣😌整體氛圍很舒服,入內需要換拖鞋,地板乾淨的。因響應環保,沒有附瓶裝水,但會附飲料跟水壺可到走廊裝水
Stayed 1 night in Jun 2023
Response from bobo on 6 Jul 2023
親愛的yu chuan,再次感謝您蒞臨及喜歡靜好文旅,您的評論是我們的動力,歡迎下次再回來喔:)

10/10 Excellent

HUI YEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Wai pan

Stayed 3 nights in May 2023

6/10 Okay

ZHANHE

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
房間有少量蟻
Stayed 3 nights in May 2023

8/10 Good

SeungDal

Travelled with family
Liked: Staff & service, property conditions & facilities
큰도로변에 위치하며 건물11층 만 호텔이라 크지는 않지만 타이페이 시내 여행하기엔 도보나 대중교통으로 편리함. 호텔룸은 크지 않으며 실내화를 신어야 하고 중요한건 프론트직원이 오후 6시이후에는 퇴근하고 없으니 체크인시 미리 이메일이나 전화로 확인할것
Stayed 3 nights in Mar 2023

8/10 Good

HYUN-OK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
옆방에서 늦은밤 시간에 떠드는 소리가 너무 잘 들립니다. 화상 통화 소리도요. 전반적으로 숙소는 좋았으나 방음이 안되는 부분이 아쉽습니다.
Stayed 4 nights in Feb 2023

10/10 Excellent

Chih-Hao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Yuching

Stayed 1 night in Feb 2022

10/10 Excellent

NAN YI

Stayed 1 night in Jan 2022