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Reviews of WM Hotel Bankstown

4 out of 5
WM Hotel Bankstown
850 Hume Highway, Bass Hill, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 220 reviews" "
Rating 8 - Good. 96 out of 220 reviews" "
Rating 6 - Okay. 28 out of 220 reviews" "
Rating 4 - Poor. 12 out of 220 reviews" "
Rating 2 - Terrible. 10 out of 220 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

abdelmuttalib

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Relaxing , clean , good value , requier better blinds or tented windows .
Stayed 3 nights in Apr 2024

6/10 Okay

Je

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Neat property
Stayed 1 night in Feb 2024

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, convenient location, polite and helpful staff. Thank you for a nice stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

8/10 Good

Marwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leaky bathroom, room phone not working had to walk to front desk for any request, room not cleaned the second night, coffee tea not stocked, no night stands in room, no security latch, felt nervous entire etay
Stayed 3 nights in Dec 2023

8/10 Good

Damir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel for a short stay. Needs a bit more maintenance
Stayed 2 nights in Nov 2023

10/10 Excellent

Tinglei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything just perfect and convince.
Stayed 1 night in Nov 2023

6/10 Okay

Jesper

Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Jason

Stayed 2 nights in Oct 2023

10/10 Excellent

katie

Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Aug 2023

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness, amenities
Room service didn't fill small milks 2 days also breakfast type different milk (powder, dairy etc) people choose milk?
Stayed 3 nights in Aug 2023

8/10 Good

Damir

Stayed 1 night in Aug 2023

10/10 Excellent

sheriann

Business traveller
Liked: Cleanliness, property conditions & facilities
Staff friendly shops close restaurant on site quiet safe well lit carpark
Stayed 2 nights in Jul 2023

6/10 Okay

Jason

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Daniel

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy and smelt like cigarettes. The stains on the floor were putrid and I’m not sure what it was but there was something banging in the roof all night. The bed was rock hard. Very cheap I agree, but won’t be here again
Stayed 1 night in Jul 2023

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do i start, payed top dollar for, carpets dirty, bathroom smells, in there book they say they have room service but don't, no cutlery, smallest fridge ive ever seen that dose not get cold, very thin walls, shower head fell off when turned on, very noisy from other people, the beds are the worst we have slept in, overall i would not recommend this hotel at all.
Stayed 2 nights in Jul 2023

8/10 Good

David

Business traveller
Liked: Staff & service
Older hotel, but updated and very comfortable. Staff was great. My only complaint is that the carpet in the room was in very poor shape - what looked like multiple cigar burns and stains. Otherwise the room was nice, updated, quiet and comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and comfortable, what more could you want?
Stayed 5 nights in Jul 2023

10/10 Excellent

Ginny

Stayed 3 nights in Jul 2023

8/10 Good

Mr Osama D Sammour

Stayed 3 nights in Jul 2023

10/10 Excellent

Mohammad

Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location, big room, only 2 negatives: loud neighbours with screaming kids late into the night [after midnight] and it took along time for the hot water to arrive in the bathroom
Stayed 1 night in Apr 2023

8/10 Good

Kerry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room smells bed was good, Netflix, good size room and easy parking. The motel does need some outside TLC but not to bad all in all. Would use again if in the area
Stayed 2 nights in Apr 2023

8/10 Good

Julie, Cessnock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located for an event we were attending. Our room was nice and reasonably clean - we did notice some long, dark hairs on the carpet near the bed. The shower was good and hot and the bed quite comfortable. There were some noisy guests across from us who were sitting outside their room after midnight and some others came home after 2am. (Not the fault of the hotel but not great) We would stay at this hotel again in future.
Stayed 1 night in Apr 2023

8/10 Good

Kerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all for a motel is was good shower was clean and room did not smell. Had Netflix.
Stayed 1 night in Apr 2023

2/10 Terrible

Mary

Stayed 2 nights in Mar 2023

10/10 Excellent

Joel

Stayed 1 night in Mar 2023

2/10 Terrible

Wendy

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel was filthy dirty bed sheets, chair the i would not sit on because it was that dirty. Carpets heavily stained generally run down. Not to mention the bugs and cockroaches. Book 3 nights only stayed 1 went elsewhere for the other nights. My colleagues room was the same
Stayed 2 nights in Mar 2023

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We had problems opening to door lock was broken also wifi was not working and tv was losing signal all the time the staff were helpful the room was clean
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The bed was not comfortable. Breakfast started from 8 am during weekend, which was different from the web page.
Stayed 2 nights in Mar 2023

8/10 Good

STEPHEN

Stayed 1 night in Feb 2023

4/10 Poor

Alyshia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was fine to overlook the first hiccup because it wasn’t a big deal and sometimes things happen that are unavoidable, but not multiple issues. It took quite a while to get into the room as the reception couldn’t get the cards to unlock the rooms to work. That’s ok there was no hurry. She eventually used her staff master key to let me in the room and came back with keys supposedly to the room a few minutes later. That would have been fine. An hour later just after I’d had a shower the lock on the door to my room buzzed and in walks a couple with all their bags. If it was 2 minutes earlier and I’d have been completely naked and I can say I’d have made a far bigger complaint then. There’s no soundproofing so was hearing the family next door slamming their door every few minutes for the first couple of hours, and more than 5 times between 2am-4am. Next I had to leave my room for a while, I came back and the key I’d been given to my room didn’t even work. What if I’d come back after reception hours closed? Guy on reception tried to be a smart@ss about it until it didn’t work for him either. So guests from other rooms could get into my room but I couldn’t. Yeah, not impressed. Then the tv only picked up ABC channels of the free to air not helpful when wanting channel 7, and the fridge didn’t even cool the water at all that put in there after it being in there all night. At least it wasn’t food or medication that needed to be kept cool
Stayed 1 night in Feb 2023

6/10 Okay

Ranbir

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Everything was good apart from my Room Floor was very yakiee and plenty of Insects.
Stayed 2 nights in Feb 2023

6/10 Okay

Vai

Travelled with family and small children
Disliked: Cleanliness, staff & service
The carpet in the room was bit dirty. Its not new looking as in the photos.
Stayed 1 night in Jan 2023

8/10 Good

Graham

Stayed 1 night in Jan 2023

8/10 Good

craig

Travelled with family
Liked: Cleanliness, staff & service
I think for the price, my stay was quite good. I liked the chairs out the front. Breaky was good, and the staff were pleasant. TV signal was dodgy on the channel I was watching, and the fridge barely got cold. Overall the room was clean and well presented and I enjoyed my stay. I would reccomend this hotel and I will stay there again.
Response from WM Hotel on 16 Jan 2023
Dear Craig, We very much appreciate your comments regarding your stay at WM Bankstown. It is always a pleasure to receive positive and constructive feedback. Rest assured that your comments are carefully looked at and we will try our best to improve the quality of our services. We hope your next visit will be more pleasant than the previous one. Sincerely, WM Hotel.

8/10 Good

TEW

Business traveller
Liked: Room comfort
Business stay !
Room was comfortable but facilities need some upgrading such as the small sized fridge and table light which could be brighter.
Stayed 5 nights in Dec 2022
Response from WM Hotel on 20 Dec 2022
Dear Tew, We very much appreciate your comments regarding your stay at WM Bankstown. It is always a pleasure to receive positive and constructive feedback. Rest assured that your comments are carefully looked at and we will try our best to improve the quality of our services. We hope your next visit will be more pleasant than the previous one. Sincerely, WM Hotel

8/10 Good

TEW

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Short business trip to Bankstown, NSW
Great to be upgraded to a twin room but unfortunately the room have issues (phone not working, TV bracket not secured properly, etc) whereby I would need to be changed to another room (even new room also having other issues). Informed 3 different front desk officers and each one gave me different answers. However, finally the issue was resolved by Belinda and I did enjoy my stay there !
Stayed 3 nights in Dec 2022
Response from WM Hotel on 20 Dec 2022
Dear Tew, We very much appreciate your comments regarding your stay at WM Bankstown. It is always a pleasure to receive positive and constructive feedback. Rest assured that your comments are carefully looked at and we will try our best to improve the quality of our services. We hope your next visit will be more pleasant than the previous one. Sincerely, WM Hotel

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late and the person at the desk was friendly and helpful
Stayed 1 night in Nov 2022
Response from WM Hotel on 20 Dec 2022
Dear Michael, We very much appreciate your comments regarding your stay at WM Bankstown. It is always a pleasure to receive positive and constructive feedback.. We hope your next visit will be as pleasant as the previous one. Sincerely, WM Hotel

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from WM Hotel on 20 Dec 2022
Dear K, We very much appreciate your comments regarding your stay at WM Bankstown. It is always a pleasure to receive positive and constructive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, WM Hotel.

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service
Have stayed many times and rate it as an OK hotel. An ongoing issue is the tiny bar fridges that only reach cool, not cold. We take an esky full of ice if we stay stay on a hot night. And always wonder why a supposed 4 star hotel does not supply face washers or hand towels. Weird. But will stay again.
Stayed 1 night in Nov 2022
Response from WM Hotel on 20 Dec 2022
Dear Robert, We very much appreciate your comments regarding your stay at WM Bankstown. It is always a pleasure to receive positive and constructive feedback. Rest assured that your comments are carefully looked at and we will try our best to improve the quality of our services. We hope your next visit will be more pleasant than the previous one. Sincerely, WM Hotel.

10/10 Excellent

Clayton

Stayed 1 night in Sep 2022

2/10 Terrible

Hank

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Easy parking near the area, with shops near by. But the carpet was stained with something everywhere. The room also smelled really bad. The beds were also itchy and didn't look like they were washed at all. The area of the hotel/motel was alright but the actual rooms were not that good. the service was okay though. Overall, it wasn't a very good experience.
Stayed 4 nights in Sep 2022

6/10 Okay

Paul, Peregian Beach

Travelled with partner
Liked: Staff & service
Carpets are in dire need of replacement. Extra pillows would not go a miss. The bath room was clean a modern
Stayed 3 nights in Sep 2022
Response from WM Hotel on 20 Dec 2022
Dear Paul, We very much appreciate your comments regarding your stay at WM Bankstown. It is always a pleasure to receive positive and constructive feedback. Rest assured that your comments are carefully looked at and we will try our best to improve the quality of our services. We hope your next visit will be more pleasant than the previous one. Sincerely, WM Hotel.