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Great place in downtown Sydney. The staff are really friendly and made both my check in and out easy. Breakfast was really good, and the service there was also excellent.
One of the worst hotel ever booked in my life. Washroom exhaust was not working, broken locks of washroom and charging too much money but not provided necessarily things like water
I found the staff inexperienced and I had to repeatedly ask for things to be done. Calls to the front desk for things had to be re-done after waiting an hour with no action/response.
When asked why this was the case on two occasions - "other things got in the way ... (and they forgot) "
Mike
Stayed 2 nights in May 2024
6/10 Okay
VIJAY
14 May 2024
The heat in the hotel wasn’t working and it was very inconvenient for us.
We were given room heaters and things went downhill from there. You don’t expect to be handed room heater's in a hotel that’s charging top dollar for accommodation and also parking. It’s surprising that they are able to do this to customers in Canada where it’s usually cold even in the summer.
However the staff were very warm and friendly and did their best to accommodate us. I give 10/10 to all the staff working there and everyone was very warm and welcoming.
VIJAY
Stayed 2 nights in May 2024
Response from Courtney on 15 May 2024
Hi there, We are very sorry about the heat. We are in the process of installing a new AC system and are in the final stages. With this final stage we needed to turn the heat off for them to complete the work. You are right, the staff is amazing! Thank you for staying with us and we hope you give us another chance once our systems are complete. Please reach out when you are back in Sydney,
Needed a place to stay for a couple of days while work was being done on our house. Hotel and staff were good but parking was a joke. Payed $15.00 per night but the gates were up the whole time so others used the parking for free.
Brenda L
Stayed 2 nights in Apr 2024
Response from Courtney on 15 May 2024
Hi there, I am Courtney, Guest Service Manager, I am sorry to hear about the parking gates being up. We have had them serviced so hopefully this won't happen again. Thank you for staying with us and we hope to see you again,
6/10 Okay
Keith
Travelled with family
17 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is ranked well but my experience was not good. Room at no heat when it was -2 outside. Called and told heat was turned off this time of year, mid April. They gave us a small heater and then I was told rooms get to warm when heat is on. Then night manager called to ask if I needed another heater and he informed me the HVAC is being replaced. Slept in the bed with clothes and jacket on, got in the shower in the morning and no hot water. Agree it is probably a nice hotel but I didn’t experience that. Not sure what the issue was but no heat and hot water is not good. Decided to check out very early so my family could warm up in the car. Hotel took $50’off the bill. I found the staff friendly but got different answers on why heat was off. Although I won’t return to Simons it could have just been a bad maintenance issue, regardless they should not be letting booking go with no heat or hot water.
Keith
Stayed 1 night in Apr 2024
Response from Courtney on 17 Apr 2024
Hi, I am so sorry to hear about your experience. I have passed this along to maintenance to have a look, I do hope you will give us another chance.
First time staying since the property was renovated. Everything was excellent. The renovations have the place looking fantastic. Look forward to coming back for another stay.
We were given a room that had an adjoining room. We could hear people talking until the early hours of the morning. We had a 5am flight out and had very little sleep. We would stay at the hotel again if we did not have a adjoining room.
Ron
Stayed 1 night in Mar 2024
Response from Courtney on 27 Mar 2024
So sorry about the noise you could hear from your room. I have made a note that you would prefer not to be in these rooms. Hope to see you again soon,
Renovations are still underway but seem to be mostly done. Our suite was renovated and while it was nothing over the top it looked nice and was quite comfortable. Good view down the harbour. The black out blinds are really great. Staff is very friendly and outgoing. We ate in the restaurant 3 nights and it is a comfortable place with good service. Try the seafood chowder--it is on the starters menu but it is a hearty delicious meal. All in all a good centre town location, on the water, quiet.
The room was beautiful & food from Trio was delicious. But unfortunately there must have been about 50 children running up and down the hallways at night time and early morning being extremely loud; which was a disappointment and ruined the rest of my stay.
Laura
Stayed 2 nights in Feb 2024
Response from Courtney on 27 Mar 2024
So sorry about the inconvenience, please call us at the desk anytime you have any concerns and we will be happy to address them, hope to see you again soon,
8/10 Good
John
Travelled with partner
14 Feb 2024
Was not aware that parking was extra until check in, not impressed. Room was clean and comfortable but had to get heat adjusted, too hot. Very difficult to turn on shower, had to get assistance, and water was very discoloured.