Dear Sayivasantharaj,Thank you so much for taking the time to tell us about your experience at The Sebel Sydney Martin Place. It is always a pleasure to receive positive feedback. We’re staffed 24/7 my sincerest apologies for your waiting time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we’re glad our hotel was convenient for you and we hope your next visit will be as pleasant as the previous one.Kind regardsChloe General service agentThe Sebel Sydney Martin Place

Dear Sarah,We as a team at Sebel Sydney Martin Place appreciate you taking the time to leave us a review. We hoped you’ve had a lovely stay in our newly renovated rooms and hope to see you in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. we hope your next visit will be as pleasant as the previous one. Kind regardsChloe General service agentSebel Sydney Martin Place

Dear Alan,We as a team at Sebel Sydney Martin Place appreciate you taking the time to leave us a review. We hoped you’ve had a lovely stay and hope to see you in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. We’re glad our hotel was convenient for you, and we hope your next visit will be as pleasant as the previous one.Kind regards.Chloe General service agentSebel Sydney Martin Place

Dear Julie,Thank you for sharing your feedback about your recent stay with us at Mercure Sydney Martin Place.We're thrilled to hear that you found our staff helpful and friendly, and that the overall location met your expectations. Your positive comments are truly appreciated.Your feedback regarding the twin beds is essential, and we apologize for any inconvenience caused. We take your feedback seriously, and I assure you we will address this concern promptly to enhance the safety and comfort of our guests.Despite this, we're delighted to hear that your stay was very comfortable overall. Your insights are invaluable as we continually strive to elevate our guest experience.We eagerly look forward to welcoming you back to Mercure Sydney Martin Place, ensuring your future stays are as enjoyable as possible.Warm regards,Selina A.Assistant ManagerMercure Sydney Martin Place

Dear Thomas,We as a team at Mercure Sydney Martin Place appreciate you taking the time to leave us a review. It is always a pleasure to receive positive feedback. I will definitely be sharing your comments with our team. we hope to be seeing you again in the future.Kind regardsChloe General service agentMercure Sydney Martin Place

Dear timothy,We as a team very much appreciate your review regarding your stay at Mercure Sydney Martin Place. I am sorry if your experience did not meet your expectations. Thank you for giving us this feedback so we as a team can continue to learn and grow. We hope you enjoyed your stay and we hope to see you again in future.Kind regardsChloe General service agentMercure Sydney Martin Place

Dear Yvonne,We as a team very much appreciate your review regarding your stay at Mercure Sydney Martin Place. I’d like to sincerely apologise that you had this experience. I will definitely be following up with not only the team but housekeeping to ensure that all amenities are provided. We always appreciate getting feedback from our guests so we can continue to grow and improve. Thank you for staying with us and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regardsChloe General service agentMercure Sydney Martin Place

Dear Elaine,Thank you for taking the time to tell us about your experience at Mercure Sydney Martin Place. In future if you have any trouble finding us give the hotel a call we would be having giving you directions hopefully making it a little easier to find us. We hope you had a lovely stay and we hope to see you in future.Kind regardsChloe General service agentMercure Sydney Martin Place

Dear David,I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regardsChloe General service agentMercure Sydney Martin Place

Hi David,Thank you for your feedback and choosing to stay with our hotel. We sincerely apologise that this was your experience while staying with our hotel, this is never the experience we want our guests to have. Should you ever choose to stay with our hotel please feel free to reach out to me on Matthew.Ballard@accor.com and i can help look after your stay.Sincerest ApologiesMatthewMercure Martin Place

Hi Steven,Thank you so much for your review and choosing to stay with our hotel. We are pleased to see that our hotel and staff helped make your stay an enjoyable one. We look forward to welcoming you back to our hotel.Kind RegardsMatthewMercure Martin Place

Hi Jani,Thank you for staying with our hotel and I just want to sincerely apologize for the experience you had while staying with our hotel. I will definitely pass this feedback along to our housekeeping team to help improve the quality of our hotel and rooms for all guests. If you do choose to stay with us again, please feel free to reach out on matthew.ballard@accor.comOur Sincerest ApologiesMatthewMercure Martin Place

Hi Timothy,Thank you for your positive feedback on the hotel. The Mercure Martin Place is great for its location and ease of travel as you have mentioned, it's excellent to hear you had taken advantage of that during your stay. We hope to see you again soon.

Hi There,We are happy to receive your positive feedback regarding the room. Aswell as noting the condition of the room too. We hope to keep this good standard for your next visit with us soon.

Hi Alex,The location of our hotel is perfect for exploring Sydney and getting around as it is located right by the Martin Place train station as well as being near key tourist spots. Its' great to hear you took advantage of the location.

Hi Jamal,Thank you for your feedback on our staff. We are happy to hear that they were able to make your stay a very positive one. We look forward to seeing you stay with us again soon.

Thank you for your feedback on your stay. If you would like to express your thoughts more on your stay, please do not hesitate to email us directly.

Hi there,Thank you for your valuable feedback. We take feedback regarding cleanliness and security of the hotel very seriously and will be passing this along to our housekeeping team and apologize that it had caused a negative impact on your stay. Rest assured all rooms are secure at the hotel. Again, thank you for your valuable feedback and we hope to see you again.

Hi Alan,It is very encouraging to hear you were happy with our staff during your stay at the Mercure Martin Place.